A Bet770 (SBR rating C-) player submits a payment complaint. The player states that payment for £293 was requested on May 20th via Moneybookers. Bet770 has not yet processed the player's withdrawal. Bet770 is typically responsive to SBR inquiries, though no explanation has been provided on the few reported eWallet delays.
On May 28th, SBR reported that a Bet770.com player submit a sportsbook bonus complaint. The player's betting limits were dropped to £3, despite a bonus obligation requiring £1000 to be wagered. Bet770 support was unwilling to reinstate reasonable limits for the player.
SBR followed up with Bet770 management to discuss the issue. A Bet770 manager stated the palyer was free to make a withdrawal if desired, but the betting limits would not be restored. SBR is reviewing whether the player would be expected to forfeit any percentage of his bonus; in this case, SBR would suggest a bonus proration.
Players in need of sportsbook assistance are asked to write to email@example.com. Alternatively, players may submit a sportsbook complaint form, or dial 1-830-255-4677 during normal business hours to speak with a disputes analyst.