A Bet770 (SBR rating C-) player submits a bonus dispute. The player claims he has been limited to €1.80 maximum wagers, despite having an outstanding bonus rollover obligation. SBR is following up on this complaint with Bet770 management. A similar Bet770 issue was reported by SBR last month.
In the Bet770.com dispute reported by SBR on May 28th, a player claimed that his betting limits were reduced to £3, despite having a bonus obligation of £1,000. The player was unable to resolve the issue by discussing with Bet770 representatives.
SBR followed up on the account dispute with management and was told the player was free to place a withdrawal. The player never confirmed if his withdrawal included the full or a prorated bonus amount. SBR considers that dispute closed less new information comes to light.
SBR will update this Bet770 bonus complaint report.
Bet770 player: "Bet770 has restricted my betting amount to £1.80? I have £318.67 in my account of which they claim £155.00 is a Bonus amount. They have also told me that I can cancel the bonus amount of £155.00 the remaining £163.67 would be available for withdrawal? Surely they cannot restrict the betting amount and hence stop me from meeting the wagering requirements of the bonus? I was told the initial £70 had a turnover of 5 times the bonus amount The remaining bonus amount of £85 which was issued once I had sent them security documents and my birthday require to be turned over 8 times. How can this site be allowed to do this? Surely the remaining 163.67 is mine to do with as I please and can be used to bet in order to reach the bonus requirements?"
Players in need of sportsbook assistance are asked to write to email@example.com. Alternatively, players may submit a sportsbook complaint form, or dial 1-830-255-4677 during normal business hours to speak with a disputes analyst.