06.19.2005 (09:10 AM CST)
The BetAndWin Group continues its slide, downgraded from B- to C+. Players have strongly objected to the B- rating and justified their arguments with valid complaints. Many BAW bettors feel they are left in the dark regarding their payout status, as email inquiries go unanswered for days and management has been unavailable by phone. The sportsbook’s linesman continues to make mistakes causing pending wagers to be canceled. The most recent complaints come from players who have wagered on obscure soccer matches. BAW believes these matches were fixed and has frozen customer funds for weeks. They have taken this action despite the fact that the result is recognized as official and there is no investigation by the league or those involved with the sport. The BAW Group consists of BetandWin, PlayIt, Betoto and BetEurope.
05.06.2005 (06:48 PM CST)
More Customer Service complaints from players with large Sportsbooks. The BetAndWin Group is the subject of three customer service complaints this past week. Each player also reports that his email inquiries did not garner a response. SBR’s Terry Terasco is currently looking into the various player issues, including this one from BAW’s PlayIt (SBR rating B).
"I recently opened an account with an online bookmaker called PlayIt (playit.com) - B rated on your site. The offer was if you deposited £20 they would credit you with a £17 bonus. I signed up (User Name xxxxxxxx) and deposited and bet £20 which lost. Despite numerous e-mails in the last 10 days or so I have not had the courtesy of a reply, far less the bonus credited."