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Review 1 - 14 of 14 Player Submitted Reviews
Reviewer: Anonymous on Wed, Jul 15, 2009 08:15 PM

WSEX - Slow pay book with high withdrawal fees and low withdrawal maximums

Customer Service
 
B They changed their withdrawl policy within a week of my initial inquiry and would not say when the change had been made 
Bonuses
 
C Occasional 10% bonus offers for deposits, but with high rollover requirements 
Software
 
B Their website is solid 
Payouts
 
F They charge high fees for withdrawals, have low maximum payouts and take forever to cut a simple check 
Website Quality
 
D This used to be a top notch book but I can not reccomend it anymore 
Overall:
 
C-  
Comments:

I have to question the financial stability of this sportsbook. I realize that is the

WORST thing you can say about a book, but there is just too much smoke

here to not suspect something has caught fire.

Recently, I wanted to transfer $10K from my WSEX account to my

Matchbook account. Although they are sister sites (same ownership

group), they told me that there was a $5K per seven days transfer

maximum and that the fee was $50 per transfer. Well, a week later they had

changed their policy to a $2,500 maximum transfer, still with the hefty $50 fee.

That's a 2% hit just to move funds to their own sister site!

They would not tell me when the rule had been changed, which made the

whole thing seem a little shady. Getting paid by check is even worse, as they

take months to pay out. Don't believe their withdrawal method descriptions

found on their website. The time frames indicated are a bunch of lies (although

the onerous fees are all too real).

Their lines are not competitive with those of books such as Pinnacle, 5Dimes,

Olympic or Matchbook.

Definitely read up on WSEX on the forums here at SBR before depositing your

money with this struggling company.

Finally, I want to say that although WSEX has been recently downgraded a couple

of times by SBR, they need to be downgraded further. No way do they deserve a B

rating! Just take a look at what the players have been saying...

Was this review helpful?    13 out of 13 have found this review helpful
Reviewer: Anonymous on Wed, Jul 01, 2009 06:48 PM

wsex - slow payout!!!!

Customer Service
 
D say the same thing....we have not recieved the tracking numbers 
Bonuses
 
F NONE 
Software
 
B easy to use, basic site 
Payouts
 
F EXPECT 3 weeks, best case 
Website Quality
 
D AVOID 
Overall:
 
D-  
Comments: avoid, starting to worry wheter they will ever pay me.  Last payout was over 3 weeks, for my current payout, it almost has been two weeks and nothing, WSEX IS NO LONGER AN "A" SPORTS BOOK, AVOID, ONLY USE A RELIABLE "A" RATED SPORTS BOOK
Was this review helpful?    7 out of 7 have found this review helpful
Reviewer: Anonymous on Thu, Apr 02, 2009 09:28 PM

WSEX - SLOW PAYOUTS!!!!

Customer Service
 
C Customer service always says there are delays with payouts 
Bonuses
 
F NONE 
Software
 
B Software is ok, easy to use 
Payouts
 
D Still waiting 
Website Quality
 
C Average, SLOW PAYOUTS!!! 
Overall:
 
D+  
Comments: Have used wsex for a long time.  Payouts are very slow now!!  Paid $50 for withdrawel, its been over a week, 8 business days, and its going to take a few days yet according to customer service, and they have no idea when the check will be delivered.  Their processor is experiencing problems.  BEWARE: SLOW PAYOUTS IF YOU EVEN GET ONE!!! Im worried
Was this review helpful?    11 out of 11 have found this review helpful
Reviewer: Anonymous on Tue, Mar 10, 2009 12:31 PM

WSEX - Payment not as promised/doesnt aanswer email

Customer Service
 
F Doesn't answer emails 
Bonuses
 
C didnt request bonus 
Software
 
B no comment 
Payouts
 
F Promises 20 biz days/+30 now 
Website Quality
 
B no comment 
Overall:
 
D+  
Comments:
Promise payment by check in 20 biz days. Now more than 30 biz days has passed and still not certain when check will be sent. Claims the usual excuse--high trans volume. Also doe not answer emails. Will definitely not use WSEX again! Bet Jamica/Greek much superior!!
Was this review helpful?    8 out of 8 have found this review helpful
Reviewer: Anonymous on Fri, Jan 02, 2009 11:00 AM

WSEX - A+?? 3 months to get winnings!

Customer Service
 
D they lie about payouts 
Bonuses
 
F no bonuses 
Software
 
B easy as others 
Payouts
 
F terrible, 24 days, email them.. always have BS answer.. ALWAYS! 
Website Quality
 
B easy enough to use, like so many others 
Overall:
 
 
Was this review helpful?    8 out of 8 have found this review helpful
Reviewer: Anonymous on Sun, Jun 15, 2008 12:24 AM

WSEX - WSEX

Customer Service
 
F Their response to me always was, "please be patient, your check must have been lost in the mail", but I never even recieved a tracking number, even though they told me I would. 
Bonuses
 
D Not a book for big bonuses. 
Software
 
A Very simple and to the point, very nice. 
Payouts
 
F I finally recieved my funds, but it took 63 days, that's 9 weeks!!! 
Website Quality
 
D I have to say terrible, because of the enormous amount of time, to recieve a payout. Far beyond the, "be patient", time frame. 
Overall:
 
D  
Comments:
Extremely disappointed in the payout time frame, and reasoning behind it. 63 days is much to long to wait for your money, especially from a A+ book.
Was this review helpful?    31 out of 31 have found this review helpful
Reviewer: Anonymous on Thu, May 08, 2008 03:57 PM

WSEX - Takes too long to get your money even if you pay for the expediting service

Customer Service
 
F Late payments and all they can say is to wait more 
Bonuses
 
D Never really got any 
Software
 
B easy site to get used to 
Payouts
 
F Waited over a month and still have not gotten anything. they just keep saying to wait 
Website Quality
 
D site is good but what good is it if you cant get your money 
Overall:
 
 
Was this review helpful?    24 out of 24 have found this review helpful
Reviewer: Anonymous on Sun, Apr 06, 2008 07:54 PM

WSEX - Two months, still haven't received my payout from WSEX

Customer Service
 
C Courteous 
Bonuses
 
C Bonus almost non existent 
Software
 
B No problems with software although finding your current wagers could be easier 
Payouts
 
F Requested payout two months ago and still have not received check 
Website Quality
 
D If you can't rely on a company to pay you, the overall quality rating suffers greatly 
Overall:
 
D+  
Comments: Up until my payout problem, I had no issues with WSEX.  Their lines were always better than other sites and the site was easy to use.

Then I requested my first payout ($500) on February 7th 2008.  Its now April 6th and I still have not received my check.  I've called four times and while customer service has been friendly, I find my situation to be very unprofessional.

When I make a wager, the funds are immediately deducted from my account.  But when I want my money, forget about it.
Was this review helpful?    21 out of 21 have found this review helpful
Reviewer: same on Mon, Sep 04, 2006 09:32 AM

WSEX

Customer Service
 
C  
Bonuses
 
D  
Software
 
A  
Payouts
 
A  
Website Quality
 
A  
Overall:
 
C  
Comments: Be watchful for technical difficulties, customer service will use this to their advantage. Especially in "live Betting" If you can't log in, you can't buy or sell shares!
Was this review helpful?    11 out of 14 have found this review helpful
Reviewer: jodavid on Wed, Nov 16, 2005 08:52 AM

WSEX

Customer Service
 
F  
Bonuses
 
C  
Software
 
B  
Payouts
 
F  
Website Quality
 
F  
Overall:
 
F  
Comments:

I made my firts 2 bets on my favorite team (500$ and 500$) and they just cancelled the 2 bets. I made a phone call to them and after waiting 20 minutes (international call) and speaking with 3 persons they say: Look at the regulations: "When a line is put up in obvious error due to a typographical mistake by the book, any customer wagers entered to take advantage of the error will be cancelled. Obvious errors include when the wrong team is put up as the favorite or when a point spread, total, or money line is off by a significant amount. " It was a wrong line, sorry but we cancelled it. They just can do this?!? (I can email a print-screen)

 

Every sportsbook reserves the right to cancel a wager due to a bad line error.  If you see a line which is clearly off, you should call and speak to line manager (don't ask the clerk) and ask if the line is good.

Was this review helpful?    12 out of 13 have found this review helpful
Reviewer: Anonymous on Wed, Nov 16, 2005 12:07 AM

WSEX

Customer Service
 
A  
Bonuses
 
C  
Software
 
A  
Payouts
 
A  
Website Quality
 
A  
Overall:
 
A  
Comments: Been with them for years - never missed a payout. Site is incredibly user friendly. Interactive gaming is second to none! Many deposit/payout options. Lines are fair. Cover ALL sports and events.
Was this review helpful?    10 out of 14 have found this review helpful
Reviewer: Anonymous on Sun, Aug 07, 2005 11:14 PM

WSEX

Customer Service
 
B  
Bonuses
 
C  
Software
 
C  
Payouts
 
A  
Website Quality
 
A  
Overall:
 
A  
Comments: I really like this book. Their payout is faster any books I know of. Takes less than 10 minutes. I like the way they have free neteller withdraw every 10 days.
Was this review helpful?    5 out of 8 have found this review helpful
Reviewer: NA on Sat, Jul 23, 2005 04:35 PM

WSEX

Customer Service
 
A  
Bonuses
 
C  
Software
 
C  
Payouts
 
A  
Website Quality
 
C  
Overall:
 
C  
Comments: I just lost $8000.00 playing blackjack in 30 minutes. IMO not a solid and fair casino program
Was this review helpful?    6 out of 13 have found this review helpful
Reviewer: Anonymous on Tue, May 03, 2005 05:43 PM

WSEX

Customer Service
 
B  
Bonuses
 
B  
Software
 
A  
Payouts
 
A  
Website Quality
 
A  
Overall:
 
A  
Comments: Have enjoyed WSEX for some time now, easy payout, good operators. Once I clicked a wrong bet 4X my normal size, called right away and after some mild scoulding cancelled my bet. Easy site to use. GL CT
Was this review helpful?    10 out of 14 have found this review helpful

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