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Review 1 - 20 of 36 Player Submitted Reviews
Reviewer: Anonymous on Mon, Oct 18, 2010 12:48 PM

5dimes - DON"T be fooled by rating -- fraudulent ratings!

Customer Service
 
F very difficult to get straight answers 
Bonuses
 
F hidden fees and invasive 
Software
 
D . 
Payouts
 
F still waiting on payout 
Website Quality
 
F DO NOT USE 
Overall:
 
F  
Comments: AVOID this website. I believe they use employee's to review the website to give it
an A+. Found a lot of people who complained about website. Must be using
employee's to boost the rating. The A+ is what fooled me to using this scam website.
Was this review helpful?    22 out of 26 have found this review helpful
Reviewer: Anonymous on Tue, Jul 13, 2010 10:32 PM

5dimes - Great options, terrible customer service

Customer Service
 
D Very bad customer service 
Bonuses
 
D Decent options, but very hard to actually get 
Software
 
A Great simple design 
Payouts
 
A Easy deposit/withdrawl 
Website Quality
 
A Love the websites design and ease of use 
Overall:
 
B  
Comments: Have been using 5dimes for about 8 months now and while I like their site and options, the customer service is really really bad. I have signed up 2 and both times getting my 20% free play was a HUGE hassle. The live chat people are often very rude and unhelpful,  I've had to disconnect and reconnect multiple times just to get someone nice. Overall I enjoy the site and betting on it but when it comes to anything bonus or customer service related, the site should really work on this. Both get a D in my book.
Was this review helpful?    17 out of 20 have found this review helpful
Reviewer: Anonymous on Mon, Apr 19, 2010 12:15 PM

5Dimes - STAY AWAY FROM IT -- YOU WILL BE GLAD YOU DID

Customer Service
 
F very rude -- they are only interested in your money and they do not care if your problems 
Bonuses
 
F never used -- they are scams anyway 
Software
 
C no problem 
Payouts
 
C no problem if you do not make frequent requests and/or in large amounts 
Website Quality
 
D barely passed 
Overall:
 
D-  
Comments: 5Dimes's customer services can be very rude when you have a wagering disputes with them and they insist they are always right. Things are not transparent and have the policies change very frequently.  Things go smoothly if you are a loser but if you are a frequent winner, you will get account blocked at the very least and eventually they will close your account!  This is a place where they treat losers as VIP and winners as trash.  STAY AWAY FROM IT -- YOU WILL NOT REGRET!
Was this review helpful?    17 out of 18 have found this review helpful
Reviewer: Anonymous on Fri, Apr 16, 2010 09:33 PM

5dimes - 5dimes stole my money

Customer Service
 
F unable to explain why they took my money 
Bonuses
 
C Difficult to withdraw with no fees 
Software
 
B ok 
Payouts
 
B ok 
Website Quality
 
C website hasn't changed in 7 years, and it wasn't that good to begin with 
Overall:
 
C  
Comments: I have been using 5dimes.com for a number of years and generally had no complaints.
However, today I log in and see that I have no money in the account, even though
 I had ~1000 yesterday. I used the live chat feature to try to get answers and no one
there could explain the issue to me in any understandable way. The responses I got
included "there is a technical problem, please check back in one hour" as well as
"your account has innaporpriate behavior and management must review it."

I talked to multiple people on live chat and called to speak to someone over the
phone and the result was the same -- no one could tell me where my money was,
or when (if ever) I would have access to it. At this point I am considering it stolen.

Fortunately it is not one of my main accounts and doesn't have too much money
in it, but this is still obviously frustrating.
Was this review helpful?    20 out of 23 have found this review helpful
Reviewer: 5D1791885 on Tue, Apr 06, 2010 10:07 PM

5Dimes - 5Dimes consistently excellent - always the most available games, almost always the best value lines

Customer Service
 
A ...have had issues but they've always been remedied quickly and fairly  
Bonuses
 
A lots of option so you're never stuck with a bonus system that doesn't fit you  
Software
 
A an "older" site feel, not loaded with advertisements and for the most part, usually quick (...though if I were to offer a constructive criticism, this would be it.)  
Payouts
 
A ...payouts have always been easy, but watch for it special time frames (Monday morning I think) to get them without a fee 
Website Quality
 
B I personally like it, but there may be some valid criticisms. My personal request would be a better track record of viewable bet history (or an easily exportable version)... could easily have rated it an A 
Overall:
 
A+  
Comments: A sincere review. Though I'm not sure why this form ask for a sportsbook account number... (I'd take a little reward for my time!)
Was this review helpful?    3 out of 9 have found this review helpful
Reviewer: 5d1847948 on Wed, Feb 10, 2010 06:49 PM

5Dimes - Please Stay away if you want legit casino and poker play.

Customer Service
 
F They will not answer questions and refuse to send you the results when you lose at their unbelievably crooked casino. 
Bonuses
 
F No bonuses at all that are of any value. 
Software
 
A Easy to use 
Payouts
 
D Every payout method cost an unreasonable amount of money and takes weeks to get there unless you want to pay billions for person to person 
Website Quality
 
D Please stay away..I wanted to get my BJ hand results for a day and this is the response I got...Emma: Cause if it is the Bonus Casino you can see your history Joseph Bentz: no Joseph Bentz: i can see my last 30 Emma: We cannot send you that information sir Joseph Bentz: any reason Emma: Our system doesn't allow us to export them, we can only review them  
Overall:
 
D  
Comments: Stay away if you want a legit book that allows a fair casino and poker..go to Diamond they are the best I've played with.
Was this review helpful?    6 out of 8 have found this review helpful
Reviewer: Anonymous on Sat, Dec 05, 2009 06:42 PM

5dimes - Pretty bush league website/sportsbook

Customer Service
 
B Lady spoke decent enough English, and was quick and informed, but a little rude. 
Bonuses
 
F Didn't get one. 
Software
 
C Simple enough site to navigate 
Payouts
 
F I tried to make a deposit and was told to call back in two hours. 
Website Quality
 
D Pretty bush league website, seems like I could have a friend design me something better in a few hours. 
Overall:
 
D  
Comments: Biggest complaint was when I signed up to deposit, it was a joke.  Said something
about an express pay, but when I called I was told to call back in two hours despite
the fact that it told me my card had been "pre-authorized" when I input all of my card
details.

Maybe it's something they have to go through to make sure they don't get burned,
but coming from the U.S. where we need to conduct our business now, I can't be
waiting two hours for something as silly as a $100 deposit.
Was this review helpful?    4 out of 5 have found this review helpful
Reviewer: 5d1791064 on Mon, Mar 02, 2009 02:07 PM

5Dimes - Superb!!!

Customer Service
 
A fast, friendly and courteous 
Bonuses
 
A pick up western union re-ups over 250 
Software
 
A very easy to use; no problems 
Payouts
 
A hassle-free and lightning fast 
Website Quality
 
A straight-forward 
Overall:
 
A+  
Comments:
What can I say?! This is truly a first-class sportsbook in every way. The wagering selection ('menu') is huge and their customer service is the best in the business. This company truly deserves an A+ rating because they 'do things right' (even the so-called 'little things'), are honest and ethical...and make the games fun and enjoyable. There's no need to worry about 'problems', controversies or getting paid, either. I've been with them for a few years now and I know what I'm talking about; heck, they even let you bet on whether the Dow Jones will go up or down the next day! Good job, guys (and gals) at 5Dimes; a "5-Star" book if there ever was one!
Was this review helpful?    13 out of 30 have found this review helpful
Reviewer: 5d1801246 on Mon, Jan 19, 2009 06:23 PM

5Dimes - Not a bad book but not a great one either

Customer Service
 
C They don't really seem to care if u have a problem 
Bonuses
 
D never give me bonuses and half of the time I make deposits of 250 or more I don't even get refunded the fees. Then I refer my cousin this past sunday and they will not give me my referral bonus 
Software
 
A Easy to use 
Payouts
 
A Payouts are good 
Website Quality
 
B They seem to not care if u are satisfied lately 
Overall:
 
B  
Comments: Not saying they are a bad book but just don't agree they are a A book.  I never receive bonuses from them anymore even when I ask for them.  Lately it also seems every other time u make a deposit of $250 or more they do not even reimburse your fees.  I see them as a b to b- lately.
Was this review helpful?    11 out of 16 have found this review helpful
Reviewer: Anonymous on Wed, Jan 07, 2009 06:14 AM

5Dimes - Avoid that bookie...Tony think that is GOD

Customer Service
 
D tony think that is god, you cant spoke normaly with him 
Bonuses
 
D bonus? what bonus? 
Software
 
C average 
Payouts
 
C slow payout..must wait few hours or day or 2 
Website Quality
 
D good odds, that all what is good... 
Overall:
 
 
Comments: If you wining a lot you will soon or later get account blocked. Then you must spak with Tony very arrogant guy, and he think that is god and that you are shit.
Odds are good/average...

Was this review helpful?    30 out of 35 have found this review helpful
Reviewer: Anonymous on Mon, Nov 24, 2008 04:16 AM

5Dimes - Running Away! RUDE CUSTOMER Service!

Customer Service
 
F REP VERY RUDE WHILE I WAS GETTING LOCATION NAME FOR WESTERN UNION SO I COULD FUND MY ACCOUNT. IT SEEMED WEIRD THAT IT IS ADVERTISED AS LOCATED IN COSTA RICA, BUT DESTINATION CITY AND COUNTRY WERE LIMA, PERU. ALSO, I WAS ASKED TO MAKE IT OUT TO AN INDIVIDUALS NAME. 
Bonuses
 
D SCARCE DEPOSIT BONUSES! Complicated explanation received. 
Software
 
C N/A 
Payouts
 
C N/A 
Website Quality
 
F I USED INTERTOPS WITH GREAT EASE, BUT WANTED TO TRY A BOOK WITH GREAT PROPS AND JUICE. THE CUSTOMER SERVICE I RECEIVED VIA EMAIL AND PHONE WAS HORRIBLE. I wanted to try seems it is a top sportsbook on this site, but I definitely Won't be using the site at all! 
Overall:
 
D-  
Comments:
Was this review helpful?    15 out of 21 have found this review helpful
Reviewer: Anonymous on Sun, Sep 28, 2008 01:10 PM

5Dimes - STAY AWAY FROM 5 DIMES

Customer Service
 
F Customer service sucks! They all have cocky attitudes and are no help! 
Bonuses
 
F Bonuses are terrible!! They lure you in with % bonuses but fail to tell you that you have to bet a ton to receive any of the bonus! Their bonus offers are a SCAM! 
Software
 
C OK here. 
Payouts
 
D Not reliable! 
Website Quality
 
F Bad, Bad, Bad! This book is a rip-off. Customer Service people are jerks and the managers are even worse. They treat their customers like crap. DO NOT use this book, trust me!!! 
Overall:
 
F  
Comments:
I have dealt with over 15 different sportsbooks over the past 5 years.  5 Dimes has the worst customer service and management of them all.  They are not helpful and they often give cocky ass responses to your questions and/or problems.  There is a manger named Matt who is really bad!  I have had nothing but problems with them.  I wrote a letter to the President of the company, but have yet to hear back!  DO NOT PLAY AT 5 DIMES.  Anyone is welcome to contact me with more precise negative ordeals that these bozos have tried to pull on me.  5 Dimes is a SCAM book!!!!
Was this review helpful?    27 out of 32 have found this review helpful
Reviewer: Anonymous on Fri, Sep 26, 2008 11:08 PM

5Dimes - try finding something eles

Customer Service
 
C they never seem to know when my money will be sent? 
Bonuses
 
F never get any bonus 
Software
 
B ok 
Payouts
 
D sucks 
Website Quality
 
C medicore at best 
Overall:
 
D+  
Comments:
I trying it get a payout from them this pass week.  I ask 2 checks to be sent to via FEDEX and I cannot get my money.  I got one of them on Friday, that is 5 days later after I requetsed it.  I am trying to get the other $3000 that they owe me.  They keep saying there is a delaying in process my request.  They sayit with the processing company.  The cannot even some me a check for what they owe me.  Keep getting the same BS, there is a delaying in processing your request.  They never have a problem in taking my money only processing my request and say sorry. They keep telling me to check back with them tomorrow,  they don't know if they even sent my check.  Today they stated my 2nd check has been sent but did not have a tracking number, got figure... If you sent the check would not have a tracking number, When I sent them my money I give them the money tracking number.  I hope I get my oney soon I need to find another book... I think they are broke and they keep delaying my request in paying me.  Be weary of 5 dimes ???? 
Was this review helpful?    19 out of 22 have found this review helpful
Reviewer: Anonymous on Wed, May 21, 2008 06:01 PM

5Dimes - book can be kinda shady....

Customer Service
 
C rude, sometimes hard to understand 
Bonuses
 
C didnt know they had bonus 
Software
 
B i like the website 
Payouts
 
F 5 times ive had a "western union is down" 
Website Quality
 
B the website seems to be down now 
Overall:
 
C  
Comments:
the book has good odds you can parlay mma and boxing which is great if you  make too many withdrawls which i have you get  the "western union is down" or they will delay that payment
Was this review helpful?    26 out of 32 have found this review helpful
Reviewer: 5d1798154 on Sun, Feb 03, 2008 10:48 PM

5Dimes - 5dimes.com gets A rating

Customer Service
 
A the Manager Tom is a good guy 
Bonuses
 
B 5dimes reimburses all fees paid at moneygram 
Software
 
A clear website 
Payouts
 
A lightning fast payouts 
Website Quality
 
B no complaints overall 
Overall:
 
A  
Comments:
Tom is the  manager at 5dimes and great guy.  I'd continue to recommend this site to all.
Was this review helpful?    21 out of 34 have found this review helpful
Reviewer: Anonymous on Fri, Aug 17, 2007 12:37 AM

5Dimes - Be Careful !

Customer Service
 
F The Manager TONY is impossible to speak with 
Bonuses
 
F Cheap, 10% if your lucky 
Software
 
B Not Bad 
Payouts
 
B They pay after holding on for a while 
Website Quality
 
B Its OK 
Overall:
 
 
Comments:
Be careful at this place lately. They do pay and are a decent casino except for 4 things.
1. The casino is BIG TIME RIGGED
2. Tony (Mr. BIG Shot) is like God over there.
3. They never offer Bonuses , even to long term players, EVER !
4. Lately they have been leaving game lines out 5-10 mins past post.DONT BET THE GAME.IF YOU LOSE,YOU LOSE ! IF YOU WIN, THEY SAY THE GAME WAS PAST POSTED. SO BASICALLY YOUR RISKING $$$ TO MAKE 0 !!!  BE CAREFUL because if there is a problem it's gonna take you weeks to speak to TONY !!!!
Was this review helpful?    43 out of 49 have found this review helpful
Reviewer: Anonymous on Mon, Jul 23, 2007 09:15 PM

5Dimes - EXCELLENCE!!!!!!!

Customer Service
 
A fast and friendly 
Bonuses
 
A re-up bonus/free payout 
Software
 
A good web site 
Payouts
 
A super-fast! 
Website Quality
 
A very easy to use 
Overall:
 
 
Comments:
Customer service is always fast, courteous and friendly. You can wager thru the internet or even phone in a bet. As well, they also have 'Live Chat' where you can speak with someone 24 hrs. a day. The payouts are accurate and lightning fast. They offer a huge variety of different wagering options, including 'props'. This sportsbook has a spectacular selection of boxing lines. Even their casino is fair. This book rates a 10 out of 10 in my book and I highly recommend it!
Was this review helpful?    20 out of 51 have found this review helpful
Reviewer: 5D1781604 on Sat, Jan 20, 2007 02:28 PM

5Dimes

Customer Service
 
F  
Bonuses
 
C  
Software
 
C  
Payouts
 
F  
Website Quality
 
C  
Overall:
 
D  
Comments: I have had an affiliate link on my site for the past 2 years. It is impossible to get a payout from them. They have lost my info twice (yeah right) I started out with 5 players that used the site through my link. It got up to 15 and they lost my info, yeah right. I have sinse taken their banner off my site. I wish them nothing but the worst. Dave
Was this review helpful?    39 out of 43 have found this review helpful
Reviewer: 1748418ck on Mon, Aug 14, 2006 02:46 PM

5Dimes

Customer Service
 
A  
Bonuses
 
A  
Software
 
A  
Payouts
 
A  
Website Quality
 
A  
Overall:
 
A  
Comments: I HAVE BEEN PLAYING THIS SPORTSBOOK OFF AND ON FOR 2 YEARS NEVER HAD APROBLEM WITH PAYOUTS IN FACT JUST THIS MORNING I REQUESTED A PAYOUT AND IN LESS THEN 2 HOURS I HAD MY MONEY IN MY NETELLER ACCT JUST THOUGHT A GOOD THING SHOULD BE SHARED THANK YOU
Was this review helpful?    16 out of 37 have found this review helpful
Reviewer: Anonymous on Sat, Jan 21, 2006 03:37 PM

5Dimes

Customer Service
 
D  
Bonuses
 
F  
Software
 
D  
Payouts
 
F  
Website Quality
 
D  
Overall:
 
D  
Comments: never make a moneybookers payout with this crazy "the 6. best sportsbook in the world" (I guess sbr really mean the 6. badest) "Dear Customer Please be aware that the Moneybookers withdrawal request posted in your account for $196 was REJECTED due to the reason that we have had very low activity in our Moneybookers account & this matter makes us impossible to wire you your funds through this method.
Was this review helpful?    34 out of 36 have found this review helpful
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