Sportsbook news results for the search term: oddsmaker
An Oddsmaker Sportsbook (SBR rating F) player has filed a complaint with SBR. The player requested a $1,000 payout one month ago. He has told SBR that after three weeks of no movement, his balance containing $2,200 was confiscated. The player has received only his original deposit back. He has received no other information from the sportsbook. | Oddsmaker strikes again
Sportsbook Review provides an SBR iGaming News video update for Friday, July 19. Topics discussed in today's online sportsbook news broadcast include the recent report on Oddsmaker Sportsbook (SBR rating F). Oddsmaker is a sportsbook that has confiscated more than $250,000 from winning players in their troubled history. Despite having a highly marketable URL and a coveted player base, the scam sportsbook has fleeced players whose only offense was beating the sportsbook linesmakers. Since publishing the report on Oddsmaker, decided feedback has come in from players who were victimized by the sportsbook, including one player who claims that $45,000 in winnings were erased.
Oddsmaker Sportsbook (SBR rating F) has a documented history of confiscating winnings from players labeled as "non-recreational". Oddsmaker also has engaged in deceptive bonus promotions throughout their history which led to multiple downgrades by SBR and eventual placement on the blacklist. Oddsmaker has a highly marketable URL and a coveted user base, so despite being put on blast at many sportsbook news sites for their dodgy tactics, the book remains in business. Sportsbook Review received a letter from a player this week expressing concern over being paid his $5,000+ balance. The exact amount of the balance will not be published so that Oddsmaker cannot identify the user. Sportsbook Review advised the player to request his payout as normal and to report his feedback. Oddsmaker has shown in the past that large winners draw their ire, as was the case in the infamous $45,000 winnings confiscation which was eventually made a partial settlement. Players with Oddsmaker feedback or sportsbook complaints are invited to write to SBR at email@example.com.
An Oddsmaker (SBR rating F) Sportsbook player has filed a complaint with SBR claiming that his balance has been confiscated. The player tells SBR that Oddsmaker cited their rule outlawing non-recreational players. SBR has reported extensively on the past on such confiscations which amounted to well over a quarter million dollars and eventually led to Oddsmaker's placement on the SBR scam sportsbooks blacklist. SBR is gathering facts on the dispute in question and urges users to avoid the F rated bookmaker. Oddsmaker players in need of assistance are asked to write to SBR.
An Oddsmaker Sportsbook (SBR rating F) player has filed a complaint alleging that he has been threatened with legal action over an account dispute. The player claims that after researching Oddsmaker's history he decided he wanted his account to be closed. Oddsmaker ignored the request, leading to the skirmish.
Scam sportsbook Oddsmaker (SBR rating F) has confiscated more than a quarter million dollars from players to date. A player who had $13,000 stolen has filed a complaint with Sportsbook Review. The player’s only crime was being what Oddsmaker calls a non-recreational gambler. Oddsmaker routinely fleeces players that are considered too sharp to accept wagers from.
Sportsbook Review.com provides an SBR Industry News update for Tuesday, January 8th, 2013. Today's video details a sportsbook scam alert issued on blacklisted sportsbook Oddsmaker (SBR rating F). Oddsmaker has confiscated more than $250,000 from players determined to be professionals.
SBR news anchor Natalie Rydström gives an SBR Industry News update for Tuesday, December 11th, 2012. The headliner of today's video is to discuss the Oddsmaker Sportsbook scam alert issued by Sportsbook Review.com. Oddsmaker has confiscated more than $250,000 from winning players to date.
An Oddsmaker Sportsbook (SBR rating F) player submits an account dispute. The player states that in twelve years, he has never once withdrawn winnings from the sportsbook; but after managing a $400 balance he attempted his first cash out. Oddsmaker then closed his account and accused him of fraud.
SBR newswoman Natalie Rydström and dispute analyst Justin7 give an SBR Industry News update for Tuesday, September 25th, 2012. In today's show, a scam alert is issued on Oddsmaker Sportsbook (SBR rating F-), as well as an update on outstanding player submitted sportsbook claims in the SBR mailbag.
TopBet Sportsbook has received a ratings upgrade to C-. SBR reported in January of 2012 that new management acquired the TopBet domain, while the betting platform is still powered by FutureBet. TopBet management made the distinction that unlike other operators that ended up stiffing players under the FutureBet domain, it does its own processing.
On February 22nd, 2012, SBR reported that Oddsmaker (SBR rating F) confiscated $45,000 from a winning bettor. The player wagered with Oddsmaker for approximately three years, having been a net loser (-$5,000) prior to the start of 2012. After going on the run of his life, Oddsmaker confiscated his winnings alleging that he was a professional gambler.
SBR conducted a brief interview with the Oddsmaker (SBR rating F) player who had $45,000 confiscated.
Oddsmaker Sportsbook (SBR rating F) has confiscated $45,000 from a winning bettor. The player wagered with Oddsmaker on and off for three years, losing in the neighborhood of $5,000 prior to the start of 2012. The player, who will be referred to as "Paul" throughout this article, was tempted to reload his betting account after being enticed by a 50% cash bonus.
Oddsmaker's high bonuses sucked Paul in
Paul deposited $1,000 via credit card on December 29th. He received a 50% cash bonus with a 10X rollover, and wagered $1,500 (deposit+bonus) on a football game. Paul lost his bet but managed to profit $300 from betting the opposite side at another sportsbook.
TopBet (SBR rating D+) Sportsbook is back on-line.
New management acquired rights to the domain, while the betting platform is still powered by FutureBet. TopBet claims to be doing its own processing and utilizing FutureBet for software, hosting and wagering support. FutureBet, which is also known as Gametech/IGS, is an infamous turnkey provider that has stiffed players and sports operators more than $1M.
TopBet has been removed from the SBR Sportsbook blacklist after six years, however SBR cautions readers to be cognizant of the risk playing at brands on the FutureBet platform. FutureBet charges TopBet a monthly royalty to use its services, but is able to shut the operator off at anytime or compromise player account security.
TopBet players that have outstanding claims against the sportsbook should file a sportsbook complaint form.
An Oddsmaker (SBR rating F) player writes to SBR with a payment complaint. On October 1st, 2011, the Oddsmaker player requested a withdrawal of $3,000 via Moneybookers. After numerous support requests without being given little more than generic replies, the player filed a sportsbook complaint through SBR.
Oddsmaker's replies to the player over a four-week span:
Oddsmaker Sportsbook (SBR rating F) has confiscated $203,432 from players that were considered "professional" sports bettors. The players had not committed an offense other than being labeled as non-recreational players, according to the scam sportsbook. Oddsmaker players are at the mercy of the scam bookmaker, who spends upwards of six figures annually on marketing campaigns, snail-mail pamphlets and betting brochures. Oddsmaker promotes the image of a financially sound sportsbook able to take on all comers, however the sportsbook ignores industry standard, ethics and reason in dealing with their clients.
Oddsmaker (SBR rating F) has confiscated $203,432 from players that were considered ''professional sports bettors''. The latest $4,000 theft was reported to Sportsbook Review on June 21st, 2011. | Oddsmaker scam report
Scam sportsbook Oddsmaker has not relented in its campaign of theft. The F rated sportsbook once made a name for itself by entrapping players with convoluted bonus rules, using a variety of reasons to justify confiscating rolled over winnings. Oddsmaker would tell players that making a lone parlay wager out of hundreds of wagers would cause that player to lose his balance.
In September of 2010, Oddsmaker mailed a $100 promo to players prior to the upcoming football season. A player who accepted the offer and rolled over the $100 thirty times had his balance zeroed after making a payout request. The player was guilty of making one lone exotics wager after he was well on his way to completing the playing requirement.
Oddsmaker adds rule to confiscate winnings from "pro" players
Oddsmaker—being a pioneer of scam sportsbook tactics—was the first to justify seizing winnings from players that were too sharp for their liking. The industry standard for recreational player seeking sportsbooks would be to close that player's account and honor his winnings. Oddsmaker has decided though that it makes better business sense to openly steal from players, and to date has confiscated $199,132 from players whose only mistake was beating the house.
Sportsbook Review mediator 'Justin7' met personally with Oddsmaker sportsbook managers in Las Vegas during Super Bowl weekend to discuss the growing number of player complaints. Oddsmaker at the time claimed that it was interested in improving its public image and vowed to work with SBR to fairly resolve sportsbook disputes. Following that meeting, Oddsmaker did not honor its promise, instead Oddsmaker continued its assault on their customers.
Oddsmaker banks on the image created by their very elaborate marketing campaigns, fliars, pamphlets, coasters, Oddsmaker spends seven figures annually on financing such endeavors according to former business associates. Oddsmaker's theft is believed to be fueled by nothing more than pure greed, the sportsbook has a large customer base and records substantial growth each year due to their aggresive marketing strategies. | Oddsmaker player robbed of $2,000 speaks out
An Oddsmaker (SBR rating F) player reports that his winnings have been stolen. Oddsmaker confiscated $4,500 from the player on the grounds that he was a professional sports bettor. | Oddsmaker scam explained
Oddsmaker (SBR rating F) adds another victim. The scam online sportsbook confiscates a $6,500 balance from a player following a withdrawal request. | Oddsmaker robs players
Oddsmaker Sportsbook (SBR rating F) spends more than one million dollars annually on marketing campaigns.
An Oddsmaker (sportsbook rating D-) player reports winnings theft. An Oddsmaker player requested an $8,045 withdrawal on January 18th. Ten days later, Oddsmaker disabled the player's account.
Two Oddsmaker (sportsbook rating D-) players tell SBR that their balances have been erased. Oddsmaker seized $25,371.78 from player one on the grounds of "professional play". Oddsmaker confiscated $42,700 from the second player accusing him of fraudulent activity. On January 21st, SportsbookReview reported Oddsmaker had stolen $26,000+ from two seperate player accounts; Oddsmaker's justification was again that the players were non-recreational gamblers. | Oddsmaker scam report
Oddsmaker (sportsbook rating D-) players have went on the record with SBR to report that their winnings were erased. Oddsmaker has long mistreated sophisticated players, making no secret of the fact that their service is only intended to be used by recreational players. However, Oddsmaker has graduated from their typically heavy-handed tactics in bonus complaints to outright stiffing winning bettors. | Full Oddsmaker Report
On January 6th, SBR reported that Oddsmaker (SBR rating D-) voided a player's betting winnings citing professional play. That sportsbook complaint prompted two additional reports from players that the same happened to them. A second Oddsmaker player tells SBR that his $16,000 balance was confiscated.
Oddsmaker (SBR rating D-) has voided $18,600 from a player they claim is a professional sports bettor. On December 22nd, the player deposited $700, receiving a 200% match-play bonus. After increasing his balance to $18,600, Oddsmaker closed the player's account.
On 12/27, SBR reported that Oddsmaker confiscated $2,025 from a player. Oddsmaker (SBR rating D-) justified the seizure by claiming the player was a bonus-abuser, betting both sides of the same events on their no-juice promotions to meet rollover without legitimately placing his funds at risk. SBR has suggested that Oddsmaker simply not count those wagers toward rollover and to reinstate the player's balance. This report will be updated as the discussions conclude.
An Oddsmaker (SBR rating D-) player has $2,025 in winnings confiscated. In November, the player deposited $1,000 and received a $1,000 freeplay with a $40,000 wagering requirement. After clearing $15,000 in rollover and netting $2,025 in winnings, Oddsmaker voided the player's wagers and refunded his $1,000 deposit. Oddsmaker stated that the player was debited $3,025 (inclusive of $1,000 in bonus funds) due to betting on both sides of a no-juice promotion to accumulate rollover. SBR is discussing this dispute with Oddsmaker.
Oddsmaker (SBR rating D-) complaint update. On 11/2, SBR reported that an Oddsmaker player stated he was being slow-paid from an October 11th $772 withdrawal request. Oddsmaker management has stated the player originally provided the wrong payment details, and that the funds have since been received. SBR is confirming that the $772 payout was received with the player.
Oddsmaker (SBR rating D-) player reports slow-pay. On October 11th, a player requested a $772 withdrawal and was told by Oddsmaker that his check would be sent in 2 to 3 business days. As of November 2nd, no payment has been received and Oddsmaker's cashier department has not provided the player with an update. On October 20th, SBR reported that Oddsmaker was slow-paying a player on a six-month old withdrawal request. SBR will update this report.
Oddsmaker is a fraud and a scam. How can I retreive my funds. I made a wager for $850.00 on the 4th of October Patriots vs. Dolphins. the payout was $772 the Patriots won the game by more than the -1 spread. I won the money and I cashed out on the 11th of october and have not received my funds.
An Oddsmaker (SBR rating D-) player has filed a payout complaint. On 4/29, the player requested $534 to be paid by bank wire. After submitting wiring instructions, the player received an e-mail saying that he could expect the funds to arrive by 5/14. On 5/20 the player asked Oddsmaker for an update. Oddsmaker repeated the player's bank account number, but the player states the last digit was incorrect. He claims to have been sure that the correct banking information was initially given to Oddsmaker. He reconfirmed his correct details and was told to wait for an e-mail update that would never come.
After following up with Oddsmaker over the next few months, the player states he was told by Oddsmaker that the $534 payment had yet to be returned by the processor and to wait for their update. Finally, on the player's most recent inquiry in late September, he was again asked for his bank account information.
On 10/12, Oddsmaker e-mailed the player saying that his $534 was sent through "AlertPay". The player did not operate an AlertPay account. However, upon receiving that e-mail he immediately opened and validated an AlertPay account. AlertPay claimed to not have knowledge of any payment that was attempted to be sent to his name. SBR is following up on this withdrawal complaint.
Oddsmaker (SBR rating D-) promotional fine-print burns another player. Oddsmaker mailed out a free $100 promo prior to the 2010 football season. A player accepted the offer and created an account with Oddsmaker. After four weeks the player rolled over his $100 30X and amassed a balance of $2900. When the player made a withdrawal request, Oddsmaker zeroed his balance due to one teaser being wagered with the promotional cash. The player was unaware of the rule and points out that he already turned a profit of $527 prior to entering the exotic wager. This is not the first instance of Oddsmaker confiscating a winning promo account balance. In a December 2009 sportsbook dispute, SBR reported that Oddsmaker zeroed out a $1500 balance from a player that says he followed all listed wagering rules attached to his promo. SBR is following up with Oddsmaker.
StridePoker (SBR rating D) was added to the SBR Sportsbook Ratings guide at F on August 7th. Since being initiated, SBR has spoken to StridePoker about their relationship with software provider FutureBet. StridePoker has stated that players funds are handled in-house and that they pay a fee to use the FutureBet software. SBR has upgraded StridePoker to D to reflect a lesser risk to player funds.
Sportsbooks and online casinos under the FutureBet umbrella have had a checkered past, with many brands going off-line and stiffing all players. In most cases, FutureBet was the prime controller of player funds; providing a full turnkey solution to sportsbook operators. FutureBet twice renamed itself in an effort to distance itself from the history of the theft, first as iGaming Software in 2008, later as Gametech Solutions in 2010.
An Oddsmaker (SBR rating D-) player has filed a payment complaint. The player indicates that he requested a $500 bank wire payment on August 23rd, which reportedly carried a 3-8 business day time-frame. This is the third outstanding payment complaint submitted against Oddsmaker. Players with feedback or complaints against Oddsmaker should write to firstname.lastname@example.org.
Oddsmaker is FutureBet's biggest licensee. Futurebet has now rebranded itself as Gametech Solutions, after previously calling itself iGaming Software. The scam software provider has stiffed players and sportsbook operators millions of dollars.
Oddsmaker (SBR rating D-) update. On August 17th SBR reported on a sportsbook complaint involving Oddsmaker. A player asked for $1,000 by bank wire on April 30th, and has not received payment. SBR followed up with Oddsmaker management who confirmed the non-payment, and stated that arrangements would be made to send the player's $1,000 through an alternate processing method. | Read full Oddsmaker complaint
An Oddsmaker (SBR rating D-) player wrote to SBR reporting a payout delay. On April 30th he asked for a $1,000 withdrawal by bank wire. As of today he has not received payment. Oddsmaker has allegedly told the player to "wait for another few days" on more than one occasion. SBR has followed up with Oddsmaker management.
Oddsmaker is also slow-paying a second player $3,400, which was reported by SBR on July 27th. Oddsmaker management has been unable to provide an update on the case other than saying the cashier department was aware of the issue.
On July 27th, SBR reported that an Oddsmaker (SBR rating D-) player who requested a $3,400 check on April 30th had yet to receive his funds. After asking for his funds, confusion ensued when Oddsmaker allegedly processed a 'bank wire' for his payment, despite the player never having provided banking details. Oddsmaker ultimately conceded that they were mistaken and stated the check was en route, however, no check has been delivered. Oddsmaker management stated it would follow up with accounting on the matter, but to date has not provided SBR with a sensible update.
Stride Poker has entered the SBR sportsbook ratings guide at F. Stride Poker is a member of the FutureBet family which previously was known as ExtremeBet. FutureBet is now operating under the company name Gametech Solutions. FutureBet has twice rebranded itself in an effort to distance itself from its history of no-pay complaints to both players and gaming operators.
An Oddsmaker (SBR rating D-) player has written in stating that his account was charged for a deposit he did not authorize. The player details seeing a $300 debit from his checking account, and that he discovered the adjustment was made to his Oddsmaker balance. He denies making the transaction, and has stated that Oddsmaker has since disabled his account after charge-back threats were made. SBR is investigating the complaint.
Oddsmaker is Futurebet's biggest licensee. Futurebet has now rebranded itself as Gametech Solutions, after previously calling itself iGaming Software.
Editor's note: Oddsmaker responds to deposit complaint
SafestBet (SBR rating F) sportsbook is a member of FutureBet, which was renamed as iGaming Software and then rebranded again as Gametech Solutions. FutureBet has scammed millions from players and sportsbook operators.
The FutureBet, formerly iGaming Software (IGS) group is now calling itself GameTech Solutions. FutureBet has twice rebranded its company name in an effort to distance itself from its history of theft. SBR has discussed FutureBet's past with numerous licensees; the most conservative estimates have FutureBet owing $5 million to players, licensees, and staff.
The most recent brand to join the FutureBet/IGS/Gametech group is poker, sportsbook, and casino FeltStars.com (SBR rating F). Futurebet supplies the FeltStars sportsbook and casino software. Futurebet fully hosts and supports FeltStars. | Read full Futurebet report
Withdrawal requested — $3,400 on April 30th.
Player issue — On January 9th a player deposited $250 to Oddsmaker (SBR rating D-). After a few months of play, his balance increased to more than $7000. On April 30th he requested a $3,400 withdrawal via priority check. The expected time-frame for delivery was 10 business days. The trouble began when the quoted time passed and no check had been received. The player followed up with Oddsmaker to inquire and to his surprise was informed by the cashier department that his "bank wire" was sent. Taken aback by the claim, the player clarified that he requested a priority check and never at any point provided wiring instructions. Oddsmaker was adamant that the wire had been sent and suggested he check his bank account for the funds. The book finally acknowledged the error a week later. Oddsmaker then told the bettor it was in the process of canceling the bank wire and resending the funds via priority check. Two more months passed and no updates were given to the player on the status of this check.
No progress was made. The player submitted a sportsbook complaint to SBR.
Oddsmaker (SBR rating D-) has addressed the July 12th World Cup Prop dispute which was filed over the grading of a margin of victory prop. A player wagered $200 on the "Draw" outcome and had his bet graded as a loser. Oddsmaker's position is that the bet had to be a 'scoring draw', and that 0-0 was not considered a winner. Oddsmaker claims that "scoring tie" was listed on the wager type, but has not yet provided evidence to substantiate. The player adamantly denies seeing any such notation.
An Oddsmaker (SBR rating D-) player has filed a dispute over Oddsmaker's grading of the 2010 World Cup finals margin of victory prop. The player bet $200 on the 'Draw' ; his wager was graded a loss as Oddsmaker claimed only 'scoring draws' counted. SBR is following up with Oddsmaker.
SportsInteraction (SBR rating B-) canceled a player's wager on the Wimbledon doubles match Mahut/Clement vs Fleming/Skupski. The winning wager, which he staked €110 on, was voided after the completion of the match. SportsInteraction's position is that there was a clear odds error. At the time of the player's wager, 5Dimes (SBR rating A+) had odds of 1.64 (or -156) on the match. The player's ticket was for 1.83 (or -120).
However, the odds on the match opened at approximately -120, which is what the player wagered. The day before the doubles match, Nicolas Mahut played a marathon match with John Isner which ended up being decided 70-68 in the 5th set. Oddsmakers felt Nicolas' physical endurance after the record-breaking match would be a questionmark that should effect the price of the doubles match, so the market was updated. SportsInteraction failed to react to this odds change.
This is commonly referred to as a 'stale line'. A stale line is a result of a linesmaker failing to update the odds of a particular event, as opposed to a 'bad line' which is a clear and obvious clerical error, such as a reversed pointspread or moneyline. In this case, SportsInteraction cited a bad line rule and voided the winning wager after the match ended. SportsInteraction has canceled bets after the events began before, as was done in this December 06 sportsbook dispute. As the odds the player accepted were in-line with the market at one point, SBR has suggested that SportsInteraction pay all wagers on the stale line. SBR will update this report pending SportsInteraction's decision.
A PlayTraders (SBR rating D-) player has submitted a six month old slow-pay complaint. On December 21st of 2009 the player requested a withdrawal of $899.13 via bank wire. He requested a follow up withdrawal of $250 on February 9th. He has yet to receive either payment. SBR is following up with PlayTraders, who is a member of the IGaming Software/ Futurebet Group.
An Oddsmaker (SBR rating D-) slow-pay complaint has been reported. On May 6th a player deposited $1399 to Oddsmaker and increased his balance after play to $2499. On May 12th the player made a withdrawal request for his $2499 balance via Neteller. As of June 5th, the funds have not been transferred to his Neteller account.
Editor's update - On June 8th the player reported receiving his $2499 balance.
Oddsmaker (SBR rating D-) has commented on the six month old slow-pay reported by SBR on May 7th. Oddsmaker reinforced their initial position from SBR's December 29th report that the player supplied erroneous banking details; stating that the correction was applied on 12/31/09 but that the bank wire originally sent was not returned to Oddsmaker's bank account. SBR is inquiring further.
We dont ask for bank information from our customer's at the time they open an account with us. Withdrawals are personally processed by our customers by going to their cashier account and entering the withdrawal amount, routing number and account number to where the withdrawal money will be sent. What happened is (the player) requested a withdrawal for $1000 on 11/01/09 however he entered the incorrect ACH info. The withdrawal has been processed by our cashier department and has been sent to the account and routing number that he entered. It was only on 12/30/09 that (the player) was able to provide his correct ACH information which is matching with the previous payments that he requested. As of now we are still trying to get the money back for us to work on
On January 28th SBR reported an update to an Oddsmaker (SBR rating D-) slow-pay complaint. The player requested $1,000 via bankwire on November 1st. Oddsmaker addressed the report by stating the player provided erroneous banking instructions; then later clarified to the player that it was their accounting department who had muffed up the details. As of May 7th the player's bank wire has still not been received. SBR is waiting for Oddsmaker to address the situation.
An Oddsmaker (SBR rating D-) slow-pay complaint has been reported to SBR. A player requested $300 in February of 2010 via bank wire and has yet to receive his funds. SBR is investigating the Oddsmaker slow-pay complaint.
An Oddsmaker (SBR rating D-) slowpay complaint has been filed. A player requested a $620 payout on January 28th and has yet to receive payment. SBR will contact Oddsmaker to inquire on the payment status.
On February 19th a Bet911 (SBR rating C-) player wagered on a Holland soccer match between Eredivisie Roda JC and Hercales. The player bet on Roda JC at +115. Seven minutes prior to the game beginning, Bet911 canceled the play. SBR has confirmed that other sportsbooks, including BetCris (SBR rating A+) opened at +115 before closing at -110. While the wager was voided before the game and cannot be settled, SBR will still speak to Bet911 on the case as they should not penalize players for their oddsmaker being slow to update their offerings - when the line was posted at Bet911 it was inline with the rest of the market.
An OddsMaker (SBR rating D-) player has written in with a two year old slowpay complaint. On 1/28/08 Oddsmaker allegedly sent a $1,510.04 check to the player. The expected timeframe for receiving the check was 10-14 business days. More than two years later, the player has not received any explanation on if the check was in fact lost, nor has he been able to initiate a cancelation on the check. Customer service has not been able to validate the status of the check or communicate this with the player. SBR will inquire and update this report.
On 12/29 SBR reported on an Oddsmaker (SBR rating D-) slow pay complaint. A player requested $1000 via bankwire on November 1st. After waiting a month beyond Oddsmaker's listed expected timeframe of 8 to 12 businessdays it was learned that the reason the payment was not applied was the player submit erroneous banking info. On 12/29 the correct information was supplied. As of 1/28 the payment has still not been made. SBR will ask Oddsmaker for an update.
Oddsmaker (SBR rating D-) has addressed the slow pay complaint reported by SBR on December 27th. The report detailed that a player who had requested a $1000 bank wire on November 1st had yet to receive his funds. Oddsmaker has stated that the player submit wrong banking details and has asked that he resubmit his cash-out request.
An Oddsmaker (SBR rating D-) player has reported a $1000 slow pay. The player requested $1000 on November 1st via bank wire. His request was approved in the Oddsmaker system on November 12th. The average time-frame for a wire was quoted as being 8-12 business days. The player has yet to receive his funds or a concrete explanation as to the delay.
Oddsmaker (SBR rating D-) has deactivated a player's account that made a withdrawal request of $1500. The player accepted a $50 mailer promo offer, and began to bet with the promotional cash and rolled his balance to more than $1500. The player stated that he researched the free bet conditions and to the best of his knowledge was not in violation of Oddsmakers stringent fine-print. Oddsmaker has not shed insight into why the account was suspended, and has only stated that the proper department was handling the case. Oddsmaker has a long and continued history of sending out free bet promotions with non-standard and often times hidden wagering terms. Oddsmaker's track record in situations such as these lend little hope to players being paid their balances should even a single exotic wager or parlay have been placed.
SportsbookUSA (SBR rating F) continues to accept new player deposits while not paying winning bettors. The deposit-only sportsbook is on SBR's blacklist. SportsbookUSA is part of the IGaming Software/FutureBet family, which includes OddsMaker.com. OddsMaker (SBR rating D-) has attempted to distance itself from FutureBet despite their allegiance to the scam parent company.
DailyDime (SBR rating D-) moves from no-pay Futurebet Group to the BTG Gaming Group. DailyDime will be reevaluated once BTG flagship sportsbook, Dimeline Sportsbook (SBR rating D+), addresses all payout delays and customer service complaints. Despite BTG issues, players with any Futurebet turnkey site, that is able to relocate to a new sportsbook host, have new hope of being paid. Futurebet (now rebranded as IGS) is one of the largest scams involving online betting.
Oddsmaker (SBR rating D-) software allows players to place parlays with their promotional funds but if the user places even one small parlay before a winning run, the sportsbook will cite the no-parlay fine print when the player requests a payout. Winnings will then be confiscated. The fine print regarding parlays is on the book's rules page but not supplied with the marketed promotional material. Oddsmaker previously told SBR it would honor winnings earned prior to the point the first parlay was wagered, would add the rule to the correct website pages, and clarify the rule in its terms of service. The book has not made these changes and players continue to waste winning picks on an account that cannot yield a profit. Players who have added to their balance with deposited funds have also had winnings removed despite having their own funds at risk and enough deposited cash to cover winning wagers.
I was given $100 "bonus" from a flier I received in the mail that did not mention any stipulations, however I later found out, that the bonus amount must be wagered 10x, which is wagering a total of $1000 or more, and that you must subtract $1500, and the remaining balance could be cashed out, or continue to wager with it. I did all of this and now have a total of $3,283.81, in my account so after subtracting out their $1500, I should have $1,783.81 to my name. I was refused payout because I supposedly made an illegal parlay which apparently was not part of of the deal, why then was I allowed to make this bet and never warned that this bet was illegal until I tried to make a cashout!?
When i attempted to withdraw $1500 from my oddsmaker.com account, my entire account of $1749 was frozen and my funds seized. They claim I broke a bonus regulation although this was not bonus money and i had been making similar winning and losing bets for a month on their website with no problems.
I recieved a bonus from oddsmaker. I have been playing it and i clicked live chat to inquire why a wager didn't show up from the day before. The Rep 'andrew" quickly said i violated the terms and conditions by placing a parlay wager over a month before out chat knowing that i can only view back 30 days of wagers. He quickly then took all of the money out of my account and ended the chat session.
Sources tell SBR new German Sportsbook Dorobet (not rated) is from the owners of BetOnUSA (SBR rating D-) and Oddsmaker (SBR rating D-). The company is expected to make a marketing push after it adds its casino software.
(SBR rating D-) management tells SBR they have agreed to pay the player his $8,448 in winnings. The player is scheduled to receive his funds by check.
management tells SBR they are reviewing the decision not to pay player winnings of $8,500. | Oddsmaker.com decision
In May of 2009 a player accepted a promotion offering $500 in free bets with a five time (5x) roll over (play-through) on his winnings that could not be withdrawn for 30 days. The player went on a winning streak and promptly turned the $500 in free plays into an $8,400 cash balance. The player told his father about the promotion. The father pursued the free-play from his residence in a different town but was denied due to the sportsbook targeting only specific bettors. The winning player was told that his winnings from the promotion will not be paid due to Oddsmaker (SBR rating D-) taking issue with the fact that he shared the promotion with a third party without authorization. SBR has made its position clear that the matter of a third party's inactive account is not relevant to his winnings. Oddsmaker has confirmed the facts of the player's complaint and stated they will not pay him his May winnings because he "lied" about being authorized to refer others to the promotion and was "rude and arrogant" to the Oddsmaker.com staff.
Due to Oddsmaker's poor reputation they are required to target players with big bonuses who may be uneducated about the industry. SBR routinely receives complaints from players who are lucky enough to go on a winning run only to find the sportsbook has created a reason to deny winnings. Oddsmaker partnered with no-pay scam group Futurebet, now known as IGaming Software (IGS), in 2007. After Futurebet stiffed the majority of its licensee (turnkey) sportsbooks and kept its player deposits, it changed its brand name and website from Futurebet.com to IGamingSoftware.com. Shortly before it stole licensee and player funds it made Oddsmaker and BetOnUSA (SBR rating D-) its main revenue sources. IGS staff denies association with Futurebet despite the obvious signs such as site similarities, management, and using the same unique server. SportsbookUSA (SBR rating F), was the one licensee owned by Futurebet and continues to operate as a deposit-only sportsbook site. | Oddsmaker discussion
PlayTraders is a licensee of IGaming Software (formerly called Futurebet) which operates from Vancouver, Canada. PlayTraders is a sister sportsbook of Oddsmaker (SBR rating D-). Oddsmaker is currently paying the majority of its players although SBR will soon report at least one new case of stolen player funds. Sister sportsbook, SportsbookUSA (SBR rating F) has failed to pay players for years. SBR continues to receive no-pay complaints daily despite IGaming and Oddsmaker ownership no longer marketing the soiled brand. Futurebet has stolen hundreds of thousands if not more than a million from players and licensees.
Forum: Futurebet | SportsbookUSA | Oddsmaker
BetCities and IrishGambling enter SBR Rating Guide at F
The sportsbooks are on a platform and turnkey service called GameCities. Gamecities is a sub-licensee of Futurebet. On Thursday SBR reported that a BetCities player was robbed of his winnings. New victims are likely to come forward. SBR will investigate the small sportsbook company host and index related sportsbooks in the SBR rating Guide. GameCities tries to make money by offering a poor sportsbook product to website owners. After they sell the setup and service to new "sportsbook owners" support may stop or is very poor. Its parent company uses the same scam on larger players and has robbed its webmasters leaving them unable to pay their players. | BetCities enters rating guide
03.08.2009 New SportsbookUSA (SBR rating F) victims learn they will likely not be paid
SBR continues to receive requests for help from players who are unaware that the sportsbook has owed other players for years. SportsbookUSA is owned by Futurebet Gaming which closed many of its hosted sportsbook brands, stiffing players and business partners in the process. A select few of the brands, namely D- rated BetOnUSA and Oddsmaker
, are now more than deposit-only sportsbooks. The two sportsbooks partnered with Futurebet in late 2007 shortly after it began shedding debt by stiffing sportsbook website owners it serviced. It then changed its official company name to Igaming Software.
SportsbookUSA player: I came across your contact info on a message board. I requested a withdrawal from sportsbookusa.com about a month ago and am getting no response and phone # appears to be disconnected. I have a cousin who works in the industry and he had told me quite awhile back that they were legit. I am concerened now though. Can you help?
CrystalCasino enters the SBR Rating Guide at D-. The sportsbook is a sister site of BetOnUSA (SBR rating D-) and hosted by Futurebet.
WagerUnit enters the SBR Rating Guide at D+. WagerUnit is the newest turnkey sportsbook to join the Safari Casino Group. The SafariCasino Group uses its own software called BTG Gaming which works much like its former software provider, Futurebet. WagerUnit and Safari are hosted in Curacao. SBR will reassess the sportsbook after website performance and processing methods are tested. The turnkey sportsbook currently handles its own customer support and financial processing.
JonWood Gaming (SBR rating F) off-line
The former Futurebet sportsbook became a poker-only gaming site before going off-line this month. JonWood has apparently closed while owing at least one player.
SBR receives multiple reports of bounced checks from Oddsmaker (SBR rating D-) players. The sportsbook tells SBR that all bounced checks will be reissued this week from their new processor. Oddsmaker players are welcome to update SBR on check payouts.
DailyDime enters the SBR rating guide at D-
DailyDime.com is hosted and serviced, with the same website IP address and company license as AceCity (SBR rating D) and Oddsmaker (SBR rating D), by Futurebet. The Futurebet flagship sportsbook prior to partnering with Oddsmaker and BetOnUSA (SBR rating D-) was SportsbookUSA (SBR rating F). SportsbookUSA has stole hundreds of thousands, if not over a million, from its players. SBR still gets at least one email a week from new SportsbookUSA players who are asking for help collecting winnings. Players should avoid all affiliated sportsbook brands.
01.12.2009 Players at scam sportsbook SportsbookUSA (SBR rating F) giving up on funds
Frustration has taken its toll on many players at Futurebet-owned SportsbookUSA. Although the sportbook continues to offer customer service for active players and bonuses for new players, it will not service players requesting funds. Customer Support simply apologizes saying they do not have a timeline for when money will be available. Futurebet is a business partner of BetOnUSA (SBR rating D-)
and Oddsmaker (SBR rating D-)
. These sportsbooks should also be avoided at all costs.
Player: They now owe me over $9K. Tried to get my $3,818 for over two years now. Just cancelled it and have been playing with the money. Unfortunately winning! What should I do, anything? I feel like my hands are tied, should I just quit trying?
Player: I have been waiting on a payout to my neteller account of £1,681.22 (British pounds) since 12th April 2008!! All customer service say is that it is pending, being worked on by the accounts department, sorry for the delay blah blah blah. Any help would be greatly appreciated. Thank you
XtremeBluff enters the SBR Rating Guide at C-. XtremeBluff is a sportsbook and poker room that left problem operator, Futurebet, to join the Safari Casino Group. The Safari Casino Group uses software it calls BTG Gaming and works much like its former software provider Futurebet. XtremeBluff and Safari are hosted in Curacao.
SBR receives positive feedback from Dimeline Sportsbook players
Players have reported timely payouts and good customer service--customer service is provided only by LiveChat and email--since joining the Curacao-based BTG Gaming Group. SBR upgraded DimeLine and other BTG-serviced sportsbooks from D+ to C-. DLS was upgraded from D to D+ in September after successfully leaving scam operator Futurebet. The last reported payout dispute, that originated when the sportsbook was using Futurebet hosting and services, was resolved in November.
Oddsmaker (SBR rating D-) freezes player's account after $8,000 withdrawal request
The player states Oddsmaker locked his account in mid-November after an argument with a live chat representative. He is told that only a manager named Tony, who has not been available, can make decisions on his account. Oddsmaker has not responded to SBR inquiries.
12.02.2008 (2:02 PM CST)
Update: Oddsmaker tells SBR they have completed an investigation of the player's account, opened the account, and is processing his withdrawal request.
Oddsmaker (SBR rating D-) bonus scam costs another player $1,500. The player player placed parlays and striaght wagers when betting with his Oddsmaker try-us-out bonus money. A player has a parlay in his acount history will see his account set to zero when he eventually requests a payout. The sportsbook routinely allows players to make winning plays for months despite the fact that a parlay wager early in the account history will be reason to deny payout requets. The fine print regarding parlays is on the book's rules page and not supplied with the promotion. Oddsmaker previously told SBR they would honor winnings prior to when the first parlay wager was made, would add the rule to the correct website pages, and clarify the rule in its terms of service. The book has not made these changes and players continue to waste winning picks on an account that cannot yield a profit. Players who have added to their balance with deposited funds have also had winnings removed despite having their own funds at risk and enough deposited cash to cover the wager.
RCSbet confirmed as member of Futurebet Group. RCS enters SBR rating guide at F.
RCSbet (not rated) player complains of being owed $5,450 for six months. The player states he was waiting for his funds since January 2008 and has won over $5,000 betting NCAA football in 2007. RCS appears to be a member of the scam group Futurebet. SBR intends to verify affiliation and initiate rating coverage shortly.
RevolutionaryPoker Sportsbook enters the SBR rating guide at F. RPS is the fourth member of scam sportsbook group, Futurebet to enter the blacklist in the last month. Futurebet is a scam sportsbook operation in Vancouver, Canada that has parented hundreds of slow-pay and no-pay sportsbooks. The group is known for robbing both players and its turnkey book owners while hiding behind different brand names like the ones listed here. Futurebet now calls itself iGamingSoftware a.k.a IGS. SBR received a payout complaint last month from a bettor owed $52,900 from SportsbookUSA (SBR rating F), formerly the operation's flagship brand. History shows it is unlikely the player will see any of his winnings or deposit.
enters the SBR rating guide at F. JDS is the second member of fraud operation, Futurebet to enter the blacklist this week. Futurebet is a scam sportsbook factory in Vancouver, Canada that is known for robbing both players and its webmasters while hiding behind different brand names like those listed here
now calls itself iGamingSoftware, or IGS, and will deny it has
any relation to Futurebet
when questioned by individuals interested in owning their own sportsbook.
AverageJoeBets enters the SBR rating guide at F. AverageJoe, also known as B4Bsports, is one of the many mass produced sportsbooks from scam operation, Futurebet. Futurebet will use the different brands to target bettors who don't
realize the new books are affiliated with the notorious rip-off
artists. SBR will continue to search for new Futurebet-serviced sportsbooks in an effort to warn players.
New MayaGaming (SBR rating F)
player complains of waiting for $2400 for two months. It is unlikley the player will see any of his funds. MayaGaming, not to be confused with MayanSports (SBR rating D+)
, is one of the Futurebet operated sportsbooks
that remain online only to collect player deposits. Many of the lesser Futurebet brands that are not deemed optimal websites for marketing were left on autopilot, existing only to take player funds. Futurebet swallowed hundreds of thousands in deposits shortly after refocusing all resources on new partner which operates Oddsmaker (SBR rating D-)
and BetOnUSA (SBR rating D-)
Futurebet now calls itself iGamingSoftware or IGS and will deny it has any relation to Futurebet when questioned by prospective clients. Players can identify these fly-by-night websites by the platform's IGS ClickCashier banking system. Examples include Clickcashier and the unbranded version used by MayaGaming. Players aware of an unrated clickcashier
casino or sportsbook are urged to contact SBR
Player: I have an account at mayagaming.com and when I tried to withdraw in May 2007 i was not paid. Asking them about this problem they told that the payout is pending for the first two responses, after that they stopped to respons to my mails. I found out about your site and I hoped you can help me ! Is this site a scam? Do I have any chances to get back my money? I thank you in advance for your response!
09.14.2008 SpyCasino (SBR rating F) closes with player funds
Futurebet's SpyCasino was accepting deposits until as recently as late August and has owed players since late 2006. During the last year the sportsbook served as a deposit-only scam site for Futurebet. The domain name has expired and players are no longer able to see their account balances. SpyCasino was the second Futurebet-operated site to close with player funds in two weeks. USDbet (SBR rating F)
, which primarily marketed to sports forum posters, also went off-line with a debt to players. Futurebet now claims to be IGaming Software and unaffiliated with the Futurebet brand. Oddsmaker (SBR rating D-)
and BetOnUSA (SBR rating D-)
are the main sources of revenue for the group.
KingdomCasino enters the SBR rating guide at D. The sportsbook is part of the newly formed SafariCasino Group that left problem company, Futurebet, last week. KingdomCasino is hosted in Curacao.
Scammed sportsbook webmasters leave Futurebet; open new operation
In the fall of 2007 Futurebet-hosted sportsbooks began to realize that player deposited funds, bookmaking profits, as well as money on hand for withdrawals were stolen by the provider. Futurebet, now calling itself iGaming Software, claimed it was broke and could not pay its books or their players. Some of the Futurebet brands like USDbet (SBR rating F) and Monkeybet (SBR rating F) stiffed users and abandoned their sites. Others absorbed losses and attempted to stay in business, doing their own processing. SafariCasino (SBR rating D) and Dimeline Sports (SBR rating D) are two books that sustained hits by their business partner, continued to use Futurebet's software and hosting while using internal processing resources. The two books left Futurebet this past week, setting up new servers and their own software in Curacao. SBR will speak with ownership and reevaluate the new gaming group in early September.
The list of gaming sites to join the group include:
DimeLineSports (SBR rating D) expects its website to be off-line until tomorrow evening. The sportsbook plans to migrate from its Futurebet server to a new full service host in Curacao.
Oddsmaker (SBR rating D-) promotion stings new player
Player: i got this $100 promotion from them and went 5-0 and won $2300 and when i try to withdraw they said that i violated the promotion because i cannot parlay. The letter never stated that i can't parlay..now i am out of $2300 and they cleared out my account completely....very sad day
Oddsmaker previously told SBR they would honor winnings prior to when the first parlay wager was made, would add the rule to the correct website pages, and clarify the rule in its terms of service. The book has not proceeded with these changes and players continue to waste winning picks on an account that cannot yield a profit. Oddsmaker.com operates one of the largest bettor email marketing campaigns and uses multiple tactics like this to attract the most players with minimal overhead.
07.27.2008 ExtremeBet enters the SBR rating guide at F.
ExtremeBet is the first Futurebet Group, now called iGaming Software (website),
sportsbook to enter the SBR Rating Guide in July. SBR will continue to look for sports betting sites affiliated with the scam group which is known to recycle sportsbook brands prior to football season. Do you know of a Futurebet book that is not in the Sportsbook Review Rating Guide? Write to SBR
07.23.2008 SCAM Alert: GoRake enters the SBR Rating Guide at F.
GoRake is a new poker room and sportsbook from Futurebet
, now calling itself IGaming Software. Futurebet
is servicing multiple no-pay sportsbooks like SportsbookUSA (SBR rating F)
and USDbet (SBR rating F)
, which remains online as a deposit-only sportsbook website, is marketing 100% bonuses. GoRake shares the same IP address as flagship IGaming site, Oddsmaker.com (SBR rating D-)
Oddsmaker (SBR rating D-) refuses to settle wager dispute; acknowledges fault
The player was told his wager, which was an NBA bet placed in June, would be re-entered into the system to reflect the wager he intended to make. The player was told after the game by the sportsbook manager that the Oddsmaker customer service representative was wrong and the bet he said he would change could not be altered.
Player: I did an if-win on the Celtics last week and if it won, then i had the yankees-
both won- but when i entered the wager on the celtics, the wager was wrong- it said i had the over- I called before game time- the customer service manager said he would fix it. he never did. I had their financial executive call me and say that whoever told me they would fix it was lying. he said they dont speak good english and shouldnt have told me that it was fixed- he said that he admitted that probably happened but since I am up on their sportsbook, they wouldnt be doing anything for me regarding this.
i am not sure why it matters if i am up on them. I am up $59. This was a $2400 swing!! I know you cant do much about it, but warning others will be great! thanks
USAsportsbook enters the SBR rating guide at F. USAsportsbook is the second Futurebet (now called iGaming Software) sportsbook to enter the SBR Rating Guide this week. SBR will continue to look for sports betting sites affiliated with the scam group. Futurebet is known to recycle sportsbook brands prior to football season.
New sportsbook, PokersDNA, enters rating guide at F
PokersDNA is the newest Futurebet Scam sportsbook to enter the SBR Rating Guide. Futurebet now calls itself iGamingSoftware or IGS and will deny it has any relation to Futurebet when questioned by prospective clients. Players can identify these fly-by-night websites by the platform's IGS ClickCashier banking system.
06.16.2008 Scam sportsbook USDbet (SBR rating F) soliciting new players it cannot pay
USDbet has been unable to pay players since August of 2007. The sportsbook advertised on sports betting forums while complaining about its blacklist status on SportsbookReview. Once its processor refused to give the book player funds it collected on its behalf, USDbet stopped answering player emails. USDBet.com continues to take deposits and will likely aggressively market bonuses prior to the start of football season. Players should be aware of these scams that utilize money-first gambling portals to appear to be legitimate operations.
Player: Hi, I've been using USDBet for 2 months now, and I've won quiet a bit of money. They appeared to be a creditable looking website, I've been able to get answers to question regarding bonuses and different betting types via email, but when it comes to making a withdrawal, I don't get any response.
I actually spoke to someone once via there live chat once, and they said there withdrawals wont be activated for 3/4 weeks due to a change in management (but they keep accept deposits?!?!?)
There live chat very rarely works, and there 1800 number rings out. (Although, rarely, I actually do get someone on the live chat, but I've tried over 200 times and I've only gotten through twice). This is starting to really #$%! me off. Is there anything you can do to help me?
USDbet migrated to Futurebet from the Sportsbook.com
Group in December of 2006.
Oddsmaker (SBR rating D-) cancels winning bets; cites bonus terms
A new player accepted a free $200 account offer from Oddsmaker. He also deposited $500 in order to increase the amount of money he could risk at once. The sportsbook confiscated all winnings including money won from the player's deposit. Oddsmaker states that the player made a parlay which is against the bonus terms and the reason for management's decision.
Player: I got the letter offering a $200 bonus for signing up. $200 is too little to play so I added $500 cash at the same time. That gave me $700 to play with. I ran it to $3600 winnings that weekend when I inquired how much of it was available for withdrawal they told me none that I had broke the rules by betting a parlay. I made a good 20 straight bets before any parlay and then another 20 bets after that.
All those bets were in the $100-$300 range. When they refused to pay I asked if they were going to refund my $500 if I had lost. Of course not, so what they were saying is I risked $500 cash with no chance of winning and they weren't going to let me know I broke the rules or was playing for nothing until 1) I went broke 2) I tried to make a withdrawal.
In my mind the bet I broke the rules on (which I was unaware of) should have voided the $200 and either 1) they notify me 2) All bets from then on were good. In reality considering I never lost the $200 all bets should have counted. They continued to let me make
DimeLineSports (SBR rating D) currently off-line; informs players it is changing platforms
Some licensees of scam operation, Futurebet, have been planning to leave the hosting and service center for over six months. Futurebet had confiscated all sportsbook profits it collected through processing player deposits and refused to pay winners. This left their turnkey sportsbooks holding the debt to players while receiving almost no revenue for recent months. Some books have paid players with other funds, some have closed without paying, and some have relocated to new service providers. The labels were also out the investment money they had spent on marketing to new players. Dimeline Sports is one of the brands that planned to migrate to this new label. SBR expects to speak to the new operation's management tomorrow for updates on when player accounts will be accessible and what other labels may be involved.
Sportsbooks to survive lethal Futurebet partnership? DimeLine Sportsbook offers updates on customer service and payout complaints while lifeless sportsbook, USDbet, claims it is under new management and players will see it pay again.
USDbet (SBR rating F) has failed to respond to players and SportsBook Review since informing SBR it was victimized by Futurebet in October of last year and did not have player funds. The sportsbook's management suggests there is reason for players to be optimistic.
04.19.2008 PitBossPlayer, second F rated Futurebet sportsbook to enter the rating guide this week.
The new rating guide
entry is the result of a player reading the warning for BetBig247 (SBR rating F)
, matching the customer service phone number, and inquiring with SBR. Players are urged to steer clear of any book they believe may be affiliated with Futurebet. One of the group's phone numbers often used is 800-809-9460. Email may use the domain @PlayerSupport.com.
SCAM Alert: BetBig247 enters the SBR Rating Guide at F. BetBig247 is a new sportsbook from Futurebet, now calling itself IGaming Software. Futurebet is servicing multiple no-pay sportsbooks like SportsbookUSA (SBR rating F) and MonkeyBet (SBR rating F). MonkeyBet, which remains online as a deposit-only sportsbook website, is marketing 100% bonuses. The Futurebet Group is currently the largest sportsbook scam online.
04.08.2008 Bet1128 (SBR rating C-) voids wagers after lines change in players' favor
SBR received five complaints from Bet1128 players who had valid bets canceled in 2007. Bet1128 has claimed that linesmakers made "an obvious error" when they fail to move the line with the betting market.
Player on 3/13/08:
Yesterday I was treated unfairly by bet1128
(bet1128.com - former Paradisebet). They voided my bets on Chilean League match Palestino vs Huachipato claiming there was a mistake in the odds. This however clearly was not the case. True that at the time I placed these bets their odd for away team was above market average. Their were among the last to keep it that high. But this was caused by general line movement on this game yesterday morning and surely not by oddsmaker's mistake. I placed two bets around 06:30 GMT and they voided them almost three hours later when these bets were indeed in quite a contrast with market average odd. I intervened by sending an e-mail and on live chat service but to no avail. I am not expecting you to waste your time to take up this case with them as I am fully aware they have a history of such practices and the chance to reverse the decision (one bet would be won) is minimal. My main point is that a wider public read this and know what they can expect from this sportsbook.
New brand from Futurebet operation, BetEmBig (SBR rating F) traps victim
Player: I've recently found out that betembig is associated with futurebet and i noticed that the customer service is almost identical with some of the other futurebet sites that have had major payout problems. I requested a thousand dollar payout (by the way the customer service is suspiciously nice)and one customer service guy told me they are having problems with their accounts department while another told me that it could take a few months to process my withdrawl. I have a strange feeling that I have been scammed here, because these guys have a bad reputation to say the least.
All new Futurebet brands will enter the rating guide with an F rating. Turnkey sportsbook owners who are working outside of the Futurebet scam to make payment arrangements with players should contact SBR.
New BetOnUSA (SBR rating D-) player comes forward with claim for $29,000
BetOnUSA stiffed multiple players for at least $200,000 when moving its websites from the Sportsbook.com Group (Jazette Enterprises Ltd) to already slow-paying operation, Futurebet. This latest claim is for just over $29,000. BetOnUSA has told winners that these large debts belong to the Sportsbook.com Group. In late 2007 BetOnUSA forced a player to settle for slightly more than half of his six-figure casino jackpot, claiming that Sportsbook.com, who was providing hosting and software to BetOnUSA at the time, was responsible for those funds.
Player: In summary, when Betonusa.com went down last year, my account balance was $21,723 and the sum of 3 pending checks I did not receive amounted to $7381. Once the plug was pulled at BETONUSA I never did gain access to my account again, so the above figure represents my best estimate of the balance based on a diary of my wagering activities. The figure for the 3 checks is accurate and I will be more than willing to provide withdrawal receipts if requested. When the site came back up, I could not log into my acount and my balance disappeared.
03.01.2008 CrystalCasino enters the SBR rating guide at D-
Crystal;s web server shares the same IP address as Oddsmaker (SBR rating D-)
and is the newest sportsbook from the Futurebet Scam Group
to enter the SBR Rating Guide.
02.28.2008 LuckyHog (SBR rating F)
, formerly a Futurebet label, tells SBR posters
about being stiffed by Futurebet and states it will, and has, covered player balances. Players who are owed by LuckyHog or have been recently paid by the book are asked to contact SBR. LuckyHog is currently a poker room only while the website states that the sportsbook is "coming soon." Futurebet still operates some of its larger brands such as Oddsmaker (SBR rating D-)
and BetOnUSA (SBR rating D-)
. The books partnered with the Futurebet network after it refused to pay its smaller licensees. LuckyDog has been upgraded to D. The site left the Fututebet network without pending complaints.
Oddsmaker (SBR rating D-) player places $50 losing parlay; book takes $1,018.75
The player used a $100 promotional offer to build his account to $1,018.75. He then learned he overlooked a rule stating that parlays are not allowed. He also learned that the consequence of breaking this rule, which is not listed, is voiding all bets. Many players who bring the account over $1000 find that Oddsmaker finds a reason to void their winnings. Oddsmaker told SBR last month that they planned to update their terms of service but has yet to do so.
Player: About three months ago OddsMaker direct mailed me with an offer to open an account and get a $100 Free Bonus upon registration. I opened an account and turned the $100 bonus into $1,018.75. I then contacted OddsMaker's "LIVE Chat" to learn when I was able to withdraw money from the account. Service advisor "Pamela" told me that I had to hit $1,500 through straight bets only, e.g. no parlays or teasers, before I could make a withdrawal. I told "Pamela" that I only played straight bets with one exception being a sole $50 parlay that was a losing ticket. Upon learning about the one parlay, "Pamela" chose to reset my account, e.g. nullified all my winnings, citing that I violated the bonus disclaimer. I am totally stunned to say the least about the resetting of the account as I was not aware of the straight bets only rule. Surely, this can't be right. I placed only one parlay and it is just totally unfair and unacceptable to me that this leads to a nullification of all bets placed. Indeed, the parlay was a loser and was played after the $100 Free Bonus had been turned over a number of times on straight wagers. I worked very hard turning the $100 into more than $1,000 just for OddsMaker to undo this by a very harsh, unfair and unreasonable rule interpretation. The terms of conditions related to this particular bonus (copied in below) does indeed NOT state that any rule violation - no matter how petty - leads to total nullification of all wagers placed. I can understand if I lose my $100 Free Bonus, but to have all winnings taken away because of a $50 parlay loser makes absolutely no sense to me and I think that OddsMaker is totally out of line by doing so.
BetEmBig (SBR rating D-) is the latest sportsbook to enter the SBR rating guide as part of the Futurebet scam operation.
AceCity is a sister book of Oddsmaker (SBR rating D-). OddsMaker ownership has closed its less successful sportsbook brands in the past while stiffing large players. Oddsmaker sister book BetOnUSA (SBR rating D-) recently forced a player to accept about half of a six-figure casino jackpot win. Players are advised to avoid AceCity.
MonkeyBet (SBR rating F) owner abandons sportsbook. Monkeybet, which remains online as a deposit-only sportsbook website for the Futurebet operation, is marketing 100% bonuses. The Futurebet Group is currently the largest sportsbook scam online.
Three players have reported new payout delays of nearly one month. A handful of DimeLine players did confirm receiving four-figure payouts in thfirst half of December but SBR has not received withdrawal confirmations since. Each of these three players have met a new one-time rollover requirement that the book applied after it was robbed by its business partner, Futurebet. The users have been emailing DLS, which is the only way to communicate with accounting, but have not received responses.
Player: I have requested a $2000 withdrawal (out of $5600 in my account with them) on 4 September 2007 - that is over 4 months ago.Despite many emails requesting the payout over and over again they did not respond to my emails.In December after complaining about them on SBR they said that they require 1 more roll over before I can get my money (although I have already done my full rollover with them prior to that) - so I decided that I have got nothing to lose and I have done the additional rollover as they requested. I finished that 1 extra rollover late December and I requested again by email the $2000 which I asked for in September - but I simply do not get any reply to my emails... Bill - do you think you can help here at all?
Player vs. Oddsmaker (SBR rating D-) UpdateOddsmaker originally voided almost $1000 in winnings after the player placed a $5 parlay with promotional funds. Oddsmaker rules state that parlays will not be accepted in connection with these bonus funds but do not address subsequent winning bets. Oddsmaker did state that they would be adding a statement in their rules that would inform future players that a single parlay bet may result in confiscation of other winnings from the bonus. Oddsmaker has since credited the player with $73, the amount won prior to the offending parlay wager. BigJuicyOdds (SBR rating D+) read the SBR complaint report and has given the player a $1,000 free account with a 10x rollover.
01.10.2008 Oddsmaker (SBR rating D-) voids player's $800 winnings from free $100 promotion
The player was able to use the book's free $100 promotional offer to win $800 for a total balance of $900. He then placed a parlay bet bringing the account over $1000. Parlay wagers are against the promotion's terms and conditions. Instead of canceling the winning parlay, all wagering activity was erased and the bettor was "reset" to the original $100. Oddsmaker's sister book BetOnUSA (SBR rating D-)
is known for marketing free money offers to certain users and finding reasons to avoid paying those who manage to reach the required $1,500 mark. | Complaint & Promotion Terms
01.08.2008 BigJuicyOdds (SBR rating D+) poker network, Dynamic Gaming Solutions (DGS) folds
BJO states that the provider has closed with licensee and player funds. BJO also tells SBR it will be transferring all poker balances to a new network provider, Dobrosoft. The migration of accounts is expected to take three days. Players can also request a payout or a balance credit in the BigJuicyOdds sportsbook, which is separately operated. Players with other poker brands may be less fortunate. JunglePoker.com is owned by the Dynamic Gaming network and is not expected to settle accounts. G2Gpoker, a poker-only gaming site, has previously stiffed players as part of the Futurebet Gaming network.
The sportsbook operation blatantly lies to an individual interested in owning a gambling site, trying to convince him that IGamingSoftware is not the new name for, or affiliated with, Futurebet. "IGS Ron" tells the potential site owner that Oddsmaker is one of the books that IGS owns and it is not Futurebet, forgetting that the Oddsmaker cashier page is labeled as "Futurebet payment systems." Futurebet Gaming stiffed the majority of its white label webmaster clients in 2007 while moving Oddsmaker and BetOnUSA to the gaming platform which it renamed IGamingSoftware or "IGS." The partnership with Oddsmaker and sister site BetOnUSA is the primary source of revenue for Futurebet ownership.
Dear Sir/Madam, I was contacted by Mr.Ron **** from FutureBet now(IGS), and he tried to pull off a similar scam with me as well, but thanks to your website I was saved, I am ready to testify at any point if you wish because you just saved I don’t know probably 500K of mine and I am very glad that I checked your website. I have sent a copy of my conversation with him in an email just so that you know that he is still active and doing this. He had called me last week and given me figures for starting up a casino from scratch which are as below:
New Dimeline Sportsbook (SBR rating D) player confirms payment. The sportsbook tells SBR it is current with payout requests with the exception of players who have not met a one time roll-over requirement. The book said it imposed the stipulation due to losses sustained when business partner, Futurebet Gaming, pocketed all Dimeline player balances. Players with a recent withdrawal or withdrawal request are invited to contact
A DLS player confirmed receiving $1500 via check today. The sportsbook has been unable to pay players since September and blamed stiff operation, Futurebet. The Canadian company is not processing withdrawals on behalf of its sportsbooks with the exception of BetOnUSA (SBR rating D-) and sister book, Oddsmaker (SBR rating D-). Dimeline tells SBR that it had to pay players through private processing after being denied reserves and earned revenue from Futurebet wagering services.
USDBet (SBR rating F) player reports new no-pay complaint. "USDbet has owed me $1300 since august, i have heard nothing from them." "I have just read your info on futurebet. is there anything that i can do."
USDbet is still offering "100% sign up bonuses." The sportsbook's owner has replied to SBR inquiries only to say that his hosting and service provider will not release the book's funds. SBR has received eight new payout complaints in the last two months. Five months ago USDbet
ownership complained that they deserved a higher rating, claimed it had no instances of slow payouts, and that gambling forums had labeled USD the Most Underrated Sportsbook
BraveBeeSports (SBR rating D-) is the latest Futurebet operated sportsbook to enter the SBR rating guide.
SafariCasino, MayanSports and BetTheGlobe upgraded from F to D. The books' owner reports paying all players with privately held funds due to Futurebet's unwillingness to pay. Futurebet is withholding its licensee's funds while refusing to pay its users. Some Futurebet sportsbooks have closed down while others are attempting to work out deals to move player balances to other sportsbook operations, like Linesmaker.co.uk (SBR rating D+) has done. SBR expects only Futurebet-owned SportsbookUSA (SBR rating F) and new Futurebet partners BetOnUSA (SBR rating D-) & Oddsmaker (SBR rating D-) players to receive payments from the Futurebet cashier. Players should avoid these scam books which have proven they are not opposed to stealing funds.
More Futurebet Group sportsbooks off-line: F rated BetAndWinNet, FunPlexCasino and Bignutzz. Other Futurebet brand owners are expected to take their websites off-line this week.
The sportsbook's homepage gives users the following message:
"The gaming platform provider for this website is claiming insolvency and is no longer able to provide services".
The website also states that player balances will be honored and users must contact the book at email@example.com
to make arrangements. The message does not say if balances will be moved to Sportsbook.com
-serviced Linesmaker.com (SBR rating D+) or if players will be given the option for an immediate payout. Other Futurebet-serviced
sportsbook users will not be as fortunate.
(SBR rating D-) confiscates $1,500 balance. A player was able to take a $100 free-cash offer and bring his account up to $1,500 with six winning wagers but was told his winnings were void because the same player account was previously credited with the $100, which was lost. The sportsbook requires players to reach a balance of $1,500 before they may withdraw winnings derived from the bonus money. Oddsmaker's sister book BetOnUSA (SBR rating D-) is known for finding reasons not to pay players who manage to make the $1,500 mark and for "mistakenly" crediting the same accounts twice or more, sometimes years after the bettor has first lost the bonus money. Crediting players who have already received the bonus gives the book a free shot at bringing in inactive customers who never actually have a chance to win. The sportsbook is aware of which players are receiving the offer as it is targeted to specific players and is not marketed to the general public.
Dimeline is claiming withdrawals will resume but only after a 1x rollover (play-through of balance one time) requirement is completed. The situation illustrates the added liability of books that are working with unsavory turnkey and sportsbook host operations. DimeLineSports was one of the many Futurebet books that lobbied for a higher rating stating that they were independent, in full control and took full responsibility of their book. Although this action is unfair, players who are newly aware of the Futurebet situation will likely be happy to bet their balance in an effort to escape a Futurebet licensee.
DimeLine (SBR rating D) comments on Futurebet Hosting situation
DL: We are officially out of the Futurebet umbrella and only use there software now. All payout issues will be handled within the next 2 weeks. All players can now expect to be paid in our time frames quoted on the site. All funds are controlled independently now and Futurebet no longer handles are payouts.
This is the second time Dimeline has went to private processing. Players requesting a payout are asked to update SBR. Despite the statement above, Dimeline still relies on the Futurebet servers, wagering and customer support.
Futurebet on verge of collapse; SportsbookUSA and sister books downgraded to F
More Futurebet Sportsbook brands report that the operation will not pay book owners or their players. Brand owners who ignored Futurebet warnings now realize they have been marketing a scam operation and find themselves with player debt that they cannot pay. Futurebet has not passed earnings, from what has been a very favorable football season for the house, on to sportsbook site owners. Book owners who have been stiffed out of these profits must go into their pocket or stiff the players who managed to win.
Update: FutureBet has switched company names. SportsbookReview warns future licensees about potential problems.
Futurebet sportsbook owner tells story from inside no-pay scam
Things have taken a turn for the worst for problem-gaming company Futurebet, which now uses the name IGS (IGaming Software) to shield itself from the Futurebet brand's reputation. The company recently lost ownership of its biggest asset, the DGN Poker Network, lost employees it would not pay, and now reports are surfacing from licensee partners that the sportsbook website owners are not receiving their funds and are left holding player debt. Many of these licensees such as USDbet (SBR rating D-) were warned by SBR to avoid partnering with the Vancouver-based operation.
BigNutzz is new sportsbook from Futurebet, which is servicing multiple no pay-sportsbooks like USDbet (SBR rating D-) and G2Gbet (SBR rating F). USDbet claims that the operator has frozen their funds and refuses to pay USD players. G2Gbet has closed with player funds. G2G owners also blamed Futurebet for not paying and have started a new venture, G2Gpoker.
USDBet (SBR rating D+) ownership claims Futurebet has frozen its funds and will not process player withdrawals. SBR is seeking a response from Futurebet management. G2Gbet (SBR rating F), also a Futurebet licensee, stiffed users and closed down in August. USDbets was downgraded in December of last year after leaving World Gaming software and JEL hosting service for Futurebet.
Email from BetOnUSA (SBR rating D) manager shows how neither Sportsbook.com (SBR rating D+) or BetOnUSA are claiming responsibilty for a player's near five-figure balance. This player's account was moved from BetOnUSA's operation with the brand PyramidCasino to Sportsbook.com's operation. Once BetOnUSA's group of sites moved to Futurebet and ended its relationship with Sportsbook.com, some larger balance holders saw their funds disappear.
The long-time Word Gaming licensee and Sportsbook.com (SBR rating D+) partner site has been off-line for nine days leaving players to turn to SBR for clues on when and if they will be able to access their accounts again. It's likely players will have to work hard to get their accounts reinstated under the new system as is currently the case for BetOnUSA (SBR rating D) users. Players are advised to pursue withdrawals as soon as possible. This perennial slow-paying operation is known for using stall tactics when the football season takes a turn in the players' favor. It remains to be seen if the newly migrated sportsbooks will inherit Futurebet slow-pay practices effecting thousands of players.
BetOnUSA.com is now serviced by Futurebet software and its turnkey customer support branded as PlayerSupport
. Players who have requested a payout from the book when it was running on the Sportsbook.com (SBR rating D+)
network report recent withdrawals have been canceled and funds were credited back to their betting accounts. BetOnUSA is likely the biggest brand on the Futurebet network followed by long time problem-sportsbook, SportsbookUSA (SBR rating D-)
. Players are hopeful that the book will not show the effect of Futurebet's financial problems and will resume processing payments. BetOnUSA, as part of the Sportsbook.com Group, recently began sending player funds after slow-pays that lasted as long as five months.
Aztec appears to be the latest World Gaming sportsbook to attempt to leave the Jazette Ltd-owned platform for the Futurebet/PlayerSupport turnkey hosting service. The domain name is now hosted on one of the Futurebet servers in Canada. Players have contacted SBR about their Aztec funds and report the site, absent of any notification message, has been down for over three days. Aztec Sportsbook will join I-Sportsbook.com (SBR rating D) and CasinoUnreal (SBR rating D) as the latest to make the switch to the slow-pay sportsbook operation. BetOnUSA (SBR rating D), which has been off-line for 9 days, is also said to still be in the process of moving all accounts to its new Futurebet platform but no further information has been provided. Players are unable to request payouts.
USDbet next Futurebet sportsbook to be downgraded since G2Gbet (SBR rating F) closes and stiffs players. USDbet's owner has not responded to SBR emails and customer service, known as "PlayerSupport," is unable to give an estimate for when players may receive their funds. Futurebet continues to deny affiliation with G2G even after SBR has presented the confirmation receipts for deposits taken by the company for G2Gbet.com.
BetOnUSA's website is currently displaying the message:
"We at BetOnUSA.com have decided that it is in the best interest of our players to re-launch with US focused software. We will exhaust every option available to us to make the account transfer process as seamless as possible and to return BetOnUSA.com to its roots as a US-based gaming community."
08.23.2007 Little hope left for G2Gbet (SBR rating F) victims
Former G2Gbet host and full service provider, Futurebet has denied that it serviced the failed sportsbook despite cached internet web pages proving otherwise. Futurebet was responsible for all services given to bettors under the webmaster domain name G2Gbet.com including software and accounting. In the past, SportsbookUSA, the Futurebet flagship sportsbook brand, has taken over account balances of failed Futurebet white labels. This does not appear to be the case with G2G. Many Futurebet employees report being laid off and others have reported not being paid their salary in over two months. Players can expect multiple downgrades of sportsbooks in the Futurebet Family. See SBR's full list of Futurebet Sportsbooks
08.20.2007 G2Gbet (SBR rating F) closes with player funds
The Futurebet sportsbook has parked its domain G2gbet.com leaving no messages or contact information for owed players. Two customers report having four-figure account balances in the turnkey sportsbook. SBR to contact Futurebet flagship book, SportsbookUSA (SBR rating D-)
about taking over these accounts. Players with balances should contact SBR
Oddsmaker (SBR rating D-) slow-paying clients including its non-US players. The sportsbook has been relisted in the SBR rating guide as a member of the Futurebet Group of sportsbooks and should be avoided. Oddsmaker is now relying on Futurebet's cashier and PlayerSupport services as well as its software. The group's payout complaints are on the rise as they are each year before the start of the betting season.
Player: i am ******* from morocco i send you this email to do a complaint i am a player in oddsmaker.com( Account # ***** ) it is now 3 mounth i did the request for my third withdrawal request for an amount of 4000 euros and my request has not yet released please contact the bookmaker and ask it to send me my winnings , i am very tired to contact it without answer.
New sportsbook from the Futurebet Group LionsLounge enters the SBR rating guide at F. The majority of the Futurebet brands are currently unable to pay players, including the group's flagship book, SportsbookUSA (SBR rating D-) yet the company is creating more sportsbooks hoping to bring in new players for football season.
Former Betcorp White Label, AcesAce downgraded from C- to D-. All Betcorp sportsbook accounts were taken over by Bodog Sportsbook (SBR rating A) last November. The website owner has since moved the book to problem sportsbook operator, Futurebet.
I-Sportsbook (SBR rating D+) defects from Jazette Enterprises Limited (Sportsbook.com Group); players still unpaid. Turnkey Sportsbook, I-Sportsbook.com left JEL, which has been unable to pay players for over two months, on the 15th of April for the Futurebet Gaming Network. Although many Futurebet white label sportsbooks are able to pay their players, I-Sportsbook client funds appear to be in limbo between the two hosting operators. The new version of I-Sportsbook.com claims it does not have player balances from when the site was hosted on the Sportsbook.com/Jazette servers. The situation illustrates the added liability in playing with turnkey properties and why most are rated significantly lower than operator-owned flagship brands.
JonWoodGaming (SBR rating F) website back online. The Futurebet partner sportsbook tells SBR they are able to process payouts due to having control of independant reserve funds provided to the turnkey service.
Note: Futurebet also using new company name, iGaming Software.
JonWoodGaming (SBR rating F) now planning to re-launch website tomorrow under Futurebet Gaming. Futurebet sportsbooks, such as SportsbookUSA (SBR rating F), currently owe players who have been waiting over a year for their withdrawal.
Oddsmaker (SBR rating D-) new sportsbook from former ownership of BetOnUSA (SBR rating D-). BetOnUSA sold it’s family of sites to Jazette Enterprises Limited (Sportsbook.com Group) in December of 2006. BetOnUSA is most known for giving players a free $50 account and then denying payouts to the few who are lucky enough to build their balance up to the $1,000 minimum required to withdraw.
SBROdds.com shows the Super Bowl XLI line offered at 6.5 and 7. Currently BetCascade (SBR rating B) is hanging the best line on the Indianapolis Colts at -6.5 -105 while Bears backers are hoping to see oddsmakers move to 7.5 before game time. ThePIG (SBR rating A-) is currently giving the Chicago Bears the +7 at -110.
Paul: I have been sollicited by MoneyBets.com but cannot find any information about them on your website. Did you ever hear about them? SBR’s opinion being indispensable for me before I invest money with any sportsbook. Thank you for your good work.
The MoneyBets website claims that the book is part of a licensed company in Belize but the servers, accounting and customer support is in Vancouver, Canada. MoneyBets is part of the slow-paying Futurebet Group and should be avoided. Thanks Paul.
5PercentJuice - rating coverage initiated at F. This sportsbook is part of Interactive Gaming Systems, a turnkey partner known for hosting books that have disappeared with player funds. Also entering the rating guide and the SBR BlackList today is NFLBettingPick (SBR rating D-), a sportsbook from slow-pay operation Futurebet.
OceanBreezePoker (SBR rating D-) is a new sportsbook and poker room from Gamecities, a Futurebet Systems Ltd. turnkey service. Many Futurebet books are currently in slow-pay mode and all should be avoided.
SportsbookUSA (SBR rating F) player submits final payout complaint of the year, waiting for $900 since October.
Player: I would never have deposited with these guys if i found SBR. I read about the problems and wanted to get out. Now Im stuck too. Please help.
The defunct BetOnSports family of sportsbooks along with SportsbookUSA and sister Futurebet books were the largest sources of no-pay complaints in 2006.
Some Pointbet (SBR rating D) slow-paid clients report recieving five figure payouts. This week’s BetUs (SBR rating D) and BetOnUSA (SBR rating D) withdrawals issues resolved. FutureBet’s SpyCasino.biz (SBR rating D-) pays owed players.
SBR receives four no-pay complaints from SpyCasino.biz (SBR rating D-). Turnkey service provider, Futurebet, states that the site owner has abandoned his business, leaving them to deal with player complaints. Futurebet has paid the first player and states that remaining balance holders will also be paid.
USDbet leaves World Gaming software and JEL hosting service for Futurebet. USDbet downgraded from D+ to D.
is the latest FutureBet sportsbook to be inserted in the SBR rating guide. DLS has received an initial rating of D. The new book has chosen to use its own payment processor in an effort to avoid being financially dependant on slow-paying Futurebet. Players will likely be confused by the sportsbook’s name, as DimeLine Sportsbook does not have a dime line.
SportsbookUSA (SBR rating F) with most no-pays thus far in 2006. No other website prompts more withdrawal complaints to SBR each week than Futurebet’s flagship site, SportsbookUSA. SBR will continue to warn players regularly about this book, which still manages to attract new clients with creative marketing and its attractive website.
Jimmy 6/03/06: "Have you ever heard a 24 to 48 hour withdraw taking close to two months. I’m with sportsbookusa.com and I have had a withdraw pending since april 12th of this year. I have emailed everyone that I could and yet no response... This is probably the worst sportsbook there is out there and I would apprieciate it if you would let everyone else no how horrible they are."
Reno.net (SBR rating D-) is the latest Futurebet serviced sportsbook to receive a payout complaint. Reno enters the rating guide at D-. Futurebet’s flagship sportsbook, SportsbookUSA (SBR rating F+) continues to struggle. The sportsbook’s own customer service is warning potential players "SportsbookUSA is having payout problems. You may want to play elsewhere".
TheCasinoFiles(SBR rating F) goes offline; blames turnkey provider, Futurebet. This situation illustrates the problems that can occur with turnkey partnerships where neither party claims responsibility for player funds. The webmaster refers to owed players and advises them to pursue their funds with Futurebet directly. TheCasinoFiles.com message goes on to suggest players come back to the site when they make another attempt to operate with a different provider. Players with Futurebet are reporting no-pays on a daily basis.
We regret to inform you that the casino and or sportsbook that you had created an account for with thecasinofiles.com is no longer available for your wagers. The website links to the casino games and sportsbook that you have been using are now offline.
This website has been using the licensee ’Future Bet’ for the casino and sportbook wagering. We have heard too many complaints from players of not getting paid for their withdrawls by Future Bet or slow paying that can take months. We feel that a company that operates like this seems to be having major financial problems. This website has elected to change to a gaming provider that has been operating properly for years and paying the players. The new casino and sportsbook will appear here soon.
We recommend that you withdraw any funds that you have in your account with Future Bet immediately.
BetTheGame.biz(not rated) unable to pay players. This new Futurebet site is marketing 30% to 100% bonus promotions in an effort to attract bettors who are unaware of the company’s current payout problems.
ChampSportsbook (SBR rating D-) defaulting on payment plans.
Player: "Boy am I hoping you can help me out. I’m having real problems with a payout from Champsportsbook.com. I’ve been playing with them for two years now and have spent a lot of money with them. I’m currently trying to withdraw 10,000 from my account with them. They told me that I would have to take the payments in increments of $2,000/per week for 5 weeks. I’m totally fine with that format. The problem is they paid me one payment of 2k for the week of January 7th after a whole lot of hassle and that’s it."
Players should pursue immediate payment from ChampSportsbook and its FutureBet sister sites, regardless of the amount. This company is known for being unprepared for large batches of withdrawal requests like those that occur following the Super Bowl. Although SBR has been successful facilitating some payout plans, it is not uncommon for bettors to wait months for small sums.
SportsbookUSA(SBR rating D-) unable to process withdrawals, tells SBR payouts are delayed indefinitely. Players with SportsbookUSA and sister books under the Futurebet umbrella are experiencing longer than usual payout delays and the company is no longer able to put players on installment plans per SBR’s request. A sub-par football season for the bookmaker, as well as a change in management are likely responsible for the worsened situation. Futurebet accounting issues have been known to become progressively worse. Current customers should request their funds immediately. Below is an email to a player from Futurebet’s Player Support.
Hello *****, We thank you for your continued patience regarding the pending withdrawal situation with SportsbookUSA.com . We have been informed that SportsbookUSA has been experiencing major delays in settling player withdrawals. We will notify the casino operator that you have contacted us today regarding your pending withdrawal with SportsbookUSA.com. Thank you for choosing SportsbookUSA and we at Player Support wish you the best of luck in the future.
Charlynn Player Support
New sportsbook WestCoastWagers soliciting players with Sony Playstations as signup bonuses. The only games bettors are likely to see are those this book plays when asked for a withdrawal. WestCoastWagers is part of the Futurebet Group which is months behind in Neteller payouts. WestCoastWagers inherits Futurebet rating of D-.
SportsbookUSA (SBR rating D-) loses accounting manager and slow-pay complaints fill the SBR email box. Although the book is in what seems to be a permanent slow-pay state(a payout within three weeks is considered fast), Futurebet’s former accounting manager, Michelle was organizing payout plans for each "squeaky wheel" who complained to SBR. SBR hopes to reestablish communication with the troubled company and continue to assist players with delinquent withdrawal requests.
SBR receives weekly complaints like this one, from players wondering if they will ever be paid.
"Hey SBR, I requested a neteller withdrawal from SportsbookUSA on 9/19 and I still haven’t received any payout as of 9/26 even though on their website it says neteller withdrwals take 24-48 hours. I’ve copy and pasted a conversation I had with a customer service rep on live support, my screen name is XXXX and his is Dimitri."
SportsbookUSA (SBR rating D-) and sister sportsbook, InterChamps (SBR rating D-), send payment to three players who have recently filed Slow-pay complaints. Although all players who have reported their issue to SBR have been paid in full, this is likely attributed to Futurebet’s policy to pay what they refer to as the "squeakiest wheels" get paid first. Players who are requesting payments of $1,000 or more without assistance are waiting at least one month and even then must receive installments.
TheCasinoFiles (SBR rating F) reportedly having trouble paying Futurebet, their turnkey service provider, and may not make it to football season. The sportsbook is in slow-pay mode, having owed players for months. If the book were to fall, balances may be absorbed by SportsbookUSA, with players being forced to accept a 3x roll-over requirement. Both books are hosted by Futurebet, who finds itself in these situations by offering a fully operational online sportsbook to anyone willing to pay an initial $35,000 start-up fee.
SportsbookUSA (SBR rating D-) and multiple sister Futurebet sportsbooks exit SBR’s Blacklist. Although the company’s withdrawals are severely delayed, an F rating is no longer justified. Management tells SBR that SportsbookUSA will pick up the tab for other Futurebet sites that can not meet their obligation as was the case with Oceansbet (SBR rating F-). It should be noted that all Futurebet books are requiring at least two weeks to process Neteller payouts.
SportsbookUSA (SBR rating F) working with SBR on payment plans. PlayerSupport Manager, Michelle, claims that the Futurebet Family of sportsbooks will be current in a matter of weeks and multiple players have been paid in full this month. While this is encouraging news, SBR recommends players continue to steer clear of this large network of sites as many players still await payment.
Futurebets Sportsbook list courtesy of MajorWager.
Players can add Champsportsbook (not rated) to the list of slow-paying Futurebet gaming sites to avoid. Management tells SBR that all Futurebet sportsbooks are at least 30 days behind in Neteller withdrawals. Oceansbet (SBR rating F-), another Futurebet serviced operation, is on the verge of collapse. Customer service has told players that this book has not transferred the needed funds to accounting and therefore Oceansbet withdrawals will not be processed at this time.
SBR recommends players avoid sportsbooks serviced by a third party that is not willing to stand for client funds. Players should always have the opportunity to speak with an actual sportsbook manager. If a request to speak with management is answered with “I’m sorry, we only provide customer support for …” the bettor would be best served if they moved on to a different book.
New Futurebet sportsbook Oceansbet (SBR rating F) slow-paying player.
"Boy, was I stupid. I didn’t know sites like yours existed and I blindly picked an online sportsbook and made a deposit. I slowly built my account balance up to a reasonable amount and requested a payout.... I am getting the run around big time from a loser outfit. "Player support" says that OceansBet has to workout how it is going to pay out its accounts and there is no indication that Oceansbet is going under... Yea right! They don’t go under, just keep taking money IN and paying none OUT. I have learned a valuable lesson and am glad I don’t go in for heavy action, but I will use your valuable information to deal only with reputable sportsbooks and keep abreast of any changes in a sportsbooks status.
Sincerely, XXXXX XXXXX"
The end of the NFL season is the most dangerous time of year for players with unproven sportsbooks. Some companies like Futurebet mass produce gambling websites causing bettors to be unaware they are sending their funds to a disreputable operation with a history of payout problems. SBR recommends players stay with sportsbooks rated B+ or higher and do proper research before making their Super Bowl wagers.
Sportsbetgamblingsportsbook (SBR rating F) player waiting 14 days for Neteller payout of $450. Sportbetgamblingsportsbook is one of many Futurebet-serviced books and has recently been introduced into SBR’s rating guide with an F rating. The number of Futurebet payout complaints has decreased in recent months, and many site owners have requested rating evaluations anticipating an upgrade. SBR to inquire on behalf of player and report on reason for delay.
Update: Player paid in full. Futurebet states that Neteller payouts will take at least two weeks to process although the site advertises Neteller payouts in 24 hours.
USA Sports Casino (SBR rating F) player reporting slow-pay. USA Sports Casino is a new site from Futurebet. For about $35,000 in start up fees and 30% profit share, Futurebet will set up and operate a gaming site for just about anyone. Players should avoid this family of sportsbooks which also includes SportsbookUSA (SBR rating F-) and RedRoyal (SBR rating F).
SBR to review situation and mediate in dispute. This unknown book is suspected to be part of the FutureBet family.