News on scam operations, events and business deals within the offshore sports gambling industry.
09.01.2010 05:18 PMThanks to all who joined us for the 2010 SBR Bash in Las Vegas!Congratulations to RonPaul2008 who won the 3rd annual
SBR Bash Poker Tourney. RonPaul was last year's SBR Bash Poker runner-up! Posters Dante and dwaechte finished out the top 3 with Monkeyf0cker, Poker_Beast, QuantumLeap, poster's guest, Solobass, and stakebook making up the rest of the final table. Special thanks to
Bodog (SBR rating A) poker pro Evelyn Ng for attending for the third straight year.
Bodog sponsored the $5,000 in cash prizes to the final table. A big congrats also to SBRforum posters Extra Innings, DeluxeLiner and ZetaPsi808 for pocketing their share of $500 in the SBR Posters Handicapping contest.
More 2010 SBR Bash pictures
09.01.2010 05:14 PMWSEX pays player $1,000A
WSEX (SBR rating D) player that requested a $1,000 priority check on May 1st has been paid. The player informed SBR that he was offered a $1,000 Moneygram free of charge in place of the check on August 10th. Players with payout updates or new complaints against
WSEX are asked to write to help@sportsbookreview.com.
WSEX is currently slow-paying $250,000+ to 55 players, with the earlier withdrawal delay dating back to October of 2009.
08.31.2010 04:23 PMBetWay winnings forfeiture case updateBetWay (SBR rating D-) has addressed the
sportsbook complaint reported by SBR on August 21st. BetWay confiscated €2,453 in winnings from a player that deposited €500 on April 1st. BetWay accused the player of operating his account within a "shared environment". Following SBR's inquiry into the situation,
BetWay stated that the player did not share an IP or physical address with any other account holder, but that his computer was flagged as being connected to other accounts. SBR is still discussing the winnings confiscation with BetWay. To date the player has not confirmed receiving his €500 deposit back.
08.30.2010 01:46 PMBetUS confiscates $5,274 from winning bettorBetUS (SBR rating D+) has confiscated $5,274 from a winning bettor. The player deposited a total of $4,993 to BetUS and increased his balance to $27,796.
BetUS subtracted $5,274 from his balance claiming that the winnings were derived from correlated parlay bets. BetUS tells SBR that losing bets were subtracted from wins of other parlays, defending their confiscation by claiming the player was not being freerolled. BetUS' software has not been modified to automatically prevent wagers with X% correlation, despite the functionality being a common gaming software configuration.
BetUS player:
I deposited money with Betus.com and placed wagers, many of them, and all was well, and for the most part I did well. After a while I was cut back to smaller limits on some wagers, but maintained the account and continued playing. I was then cut off from playing completely, and while I did not agree with the decision, there really was nothing I could do about it, so I requested to be paid out. Several checks did come as indicated, but then I got one check for an odd amount, then no checks for a while, despite still being owed a good deal of money. I called and called them, consistently getting the run around for two weeks, and finally got someone willing/knowledgeable enough to answer my questions. I was then told that "several of the winning bets placed were illegal, and I would not be paid for them, as they were correlated Nascar parlays." I of course was stunned, could not see how they could not pay me for a bet they accepted.
Read BetUS statement
08.28.2010 11:47 PMCasineto slow-pay #21: player owed $305 since 2009
Casineto (SBR rating D-) slow-pay #21 has been reported. A player requested $305 in September of 2009 and has not been paid.
Casineto addressed the complaint to SBR with the following generic response:
Casineto sportsbook:
We assure you that we will settle the withdrawal request of this player within a short time. We apologize for the inconveniences!
Casineto is currently slow-paying 21 players a total of $9973.
08.26.2010 07:59 PMJazz Sportsbook Group payout complaint
A
Jazz Sportsbook (SBR rating C) player has filed a payment complaint. On July 14th he asked for $7500 from
Jazz. He was allegedly told the quickest way to receive his funds would be bank wire. The player was reportedly quoted a 20 to 30 day time-frame to be paid. As of August 26th, the bank wire has not been received. The
Jazz Sportsbook Group was downgraded to C on June 1st for falling behind on payouts and inefficient eWallet service. On August 21st, an
ABC Islands (SBR rating C) sportsbook player reported receiving $2000 over 4 days via Western Union.
08.25.2010 09:41 AMBetUS Sportsbook: Scam alertBetUS (SBR rating D+) sportsbook confiscates winnings again. One day after BetUS credited a player whose bonus winnings were confiscated, a new complaint has been reported by a player who read SBR's
BetUS review.
This player deposited $1000 for a 100% freeplay bonus. The promo required a 12X rollover and 60 day hold. His first bet risked his entire freeplay on an MLB wager with +140 odds. After winning his first bet, he increased his balance to $2950 before going all-in on a -150 MLB moneyline. As that bet was pending, the player discovered he could no longer access his account so he proceeded to contact customer service via telephone. He was allegedly informed that pending the settlement of his wager that his account would be closed due to non-recreational play. His bet won and brought his account balance up to $4,915. After one week the player states he was paid only $3516 by
BetUS; minus his $1,400 in freeplay winnings. The player claims BetUS told him he was not entitled to these winnings as his rollover hadn't been filled. | Read Full
BetUS report
08.25.2010 08:59 AMWSEX player submits withdrawal complaintA
WSEX (SBR rating D) player reports a withdrawal complaint. The player asked for a $1600 withdrawal on July 11th. His payout has yet to be processed by WSEX.
WSEX is currently slow-paying just over $250,000 to the 56 players have written SBR with
sportsbook disputes.
08.23.2010 05:37 PMHeritage Sports website downThe
Heritage Sports (SBR rating B+) website is currently down. SBR will update this report as
Heritage comes back on-line or more information is learned.
Editor's note: Heritage Sports is back on-line.
08.23.2010 02:35 PMBetUS sportsbook complaints updateBetUS has accumulated a number of complaints in the past year from winning players. Despite its increase in business and the addition of staff,
BetUS has not ceased employing its unfair tactics toward winning sports bettors. The following report documents 5 unresolved BetUS complaints.
BetUS has been downgraded to D+. | Read full
BetUS report
BetUS scam video
08.22.2010 12:03 PMFootball Handicapping Contest Beat The Prick 2010 Open! Beat The
Prick 2010 Contest Registration is now open. Contestants must make 4 College and NFL Picks per week to try to outscore The Prick. One of the 4 picks will be a Best Bet "Money Ball" worth twice as much as a normal play. $10,000 will be divided among players who Beat The
Prick each week and $10,000 will be divided to those who outscore him overall during the 15 week contest. The first place finisher will earn $5,000. Players can
sign up at SBR Contests. Cappers needing assistance or have questions should wite to
Forum@SBRforum.com, or visit the
2010 Beat The Prick contest thread.
08.21.2010 12:37 PMBetway confiscates €2453 in winnings citing shared environmentsA
Betway (SBR rating D-) player deposited €500 on April 1st. Over the course of 4.5 months the player wagered with Betway and increased his balance to €2953. On August 15th he asked for his first withdrawal.
Betway then closed the player's account and confiscated his €2453 in winnings, accusing him of operating his account within a "shared environment". Betway has made the same claim before without providing IP logs to SBR or following up on
sportsbook inquiries. Betway has not yet returned the player's €500 deposit.
08.21.2010 11:44 AMABC Islands player reports partial paymentsAn
ABC Islands (SBR rating C) player with a total balance of $16,000 reports receiving partial payments. After discussing his account status last Friday with the sportsbook and being informed he could not be sent a $5,000 payment at once, he agreed to accept partial payments of $500 a day via Western Union.
ABC Islands sent the player $500 4 days in a row with a fee of $69 per transaction. The
Jazz Sportsbook Group was downgraded to C on June 1st for falling behind on payouts and inefficient eWallet service.
ABC Islands player: Yes I spoke to someone at abc last friday, they said they CANNOT pay 5k at once right now, so I was furious. They said "when football starts." They offered Wu/Mg but said they can only do 500/day, with different names, etc. so I did get 4 payments of 500 each, for a total of 2000 out. It costs me like $69 for each 500, but I dont care, I am looking at big picture. I will call them next week and do the same, just trying to pull out as much as I can as I am done with this book.
08.20.2010 03:41 PMWSEX slow-pay reportedA
WSEX (SBR rating D) slow-pay has been reported. On January 25th a player asked for a $2,757 payout. He has yet to receive his funds.
WSEX is currently slow-paying over $250,000 to the 55 players that have submitted sportsbook complaints.
WSEX player: $2,757 payout request made on 1/25/10. I have called and emailed numerous times.
08.19.2010 11:09 AMBetUS not honoring freeplay winnings?A
BetUS (SBR rating C) player deposited $1,000 via Moneybookers on August 11th. He accepted a $1,000 freeplay which carried a 6X rollover and a 60 day hold. His first wager risked his entire freeplay on Kansas City +1.5 at the price of +135. After winning that wager and increasing his balance by $1,350,
BetUS closed the account. The player states that he was told that BetUS caters only to recreational players. To date the player has not confirmed receiving his deposit back. BetUS has not returned communication with SBR regarding the complaint.
In mid-March, a player had $6000
confiscated by BetUS. BetUS originally claimed the player was part of a syndicate, then later said that the winnings were from illegal correlated parlays. BetUS offered no proof of their claim.
08.18.2010 03:23 PMGlobet addresses payment complaint
Globet (SBR rating D+) has addressed SBR's August 10th
sportsbook report.
Globet claims that the player who asked for a withdrawal of €260.92 via Moneybookers on July 30th has not provided all required ID documents to confirm his account. In his initial e-mail to SBR, the player claimed that he submitted ID to Globet.
08.17.2010 09:52 AMOddsmaker payout delay #2An
Oddsmaker (SBR rating D-) player wrote to SBR reporting a payout delay. On April 30th he asked for a $1,000 withdrawal by bank wire. As of today he has not received payment.
Oddsmaker has allegedly told the player to "wait for another few days" on more than one occasion. SBR has followed up with Oddsmaker management.
Oddsmaker is also slow-paying a second player $3,400, which was
reported by SBR on July 27th. Oddsmaker management has been unable to provide an update on the case other than saying the cashier department was aware of the issue.
08.16.2010 02:05 PMBetED voids $14,300 in winnings in deposit identity case
BetED (SBR rating B-) voids $14,300 in player winnings. On April 27th, a player opened an account with BetED. He made two deposits totaling $2,700 using a friend's Neteller account. His friend does not have a BetED account and gave consent for the deposits. After a few weeks of play, the player successfully withdrew $3,000. On May 24th the account balance was up $14,300 (total balance $17,000).
BetED became aware that the name registered to the account was not the same as that on the Neteller account, and required proof of ID. The player sent both his and his friend's ID.
BetED then cited the following rule and voided the account balance:
All information provided by a player must be accurate and verifiable. If you have provided false information or are unable or unwilling to provide documentation to confirm your information, your account may be terminated and all activity within the account considered invalid.
BetED asserts that the player committed fraud due to the name on his account not matching the Neteller account used. BetED does not claim that either person had an account previously or that it faced any fraud risk by accepting the deposits. |
Full BetED report
08.16.2010 11:20 AMScam Alert: BestHockeyBetting (SBR rating F) offers scam bonus of 20%BestHockeyBetting.com (SBR rating F) is offering a signup bonus of 20% to new accounts.
BestHockeyBetting is a scam sportsbook under what is now a mostly defunct sportsbook group,
EZ Sports. EZ Sports operated 49 sportsbook domain names at its peak and has scammed players out of hundreds of thousands in winnings. One of those players wrote in to SBR today indicating he had been stiffed $45,500 by
Vegas-Sportsbetting.com (SBR rating F) in 2005.
Vegas-Sportsbetting, like nearly all other former domains under the EZ Sports platform is now a sportsbook referrals site. |
EZ Sports report
08.15.2010 07:11 PMXlbet withdrawal complaintAn
Xlbet (unrated) withdrawal complaint has been received. On June 18th a player asked to receive his €115 balance via Moneybookers, and has not received payment. SBR is following up with Xlbet.
08.14.2010 02:08 PMCasineto slow-pay #20
Casineto (SBR rating D-) slow-pay #20 has been submitted. A player requested payment 4 months ago and has yet to receive an update from Casineto on the status of his funds.
Casineto owes $9,668 to 20 players.
08.12.2010 06:00 PMOddsmaker withdrawal complaint updateOn July 27th, SBR
reported that an
Oddsmaker (SBR rating D-) player who requested a $3,400 check on April 30th had yet to receive his funds. After asking for his funds, confusion ensued when
Oddsmaker allegedly processed a 'bank wire' for his payment, despite the player never having provided banking details. Oddsmaker ultimately conceded that they were mistaken and stated the check was en route, however, no check has been delivered. Oddsmaker management stated it would follow up with accounting on the matter, but to date has not provided SBR with a sensible update.
08.11.2010 12:22 PMBetAtHome tennis dispute updateFollowing SBR's
report on
BetAtHome (SBR rating C-) voiding a tennis wager that was suspended before being completed,
BetAtHome confirmed their decision to regrade the wager to SBR in a follow-up e-mail. SBR considers the dispute resolved. Any other players who may have had bets unfairly voided are asked to
write to SBR.
08.11.2010 10:29 AMStryyke player highlights frustrating withdrawal experienceA
Stryyke (SBR rating D-) player has written to SBR highlighting his negative experience. In May of 2009 he deposited €100 in exchange for a 50% bonus. The bonus carried a 10X rollover. On July 3rd of 2010, his rollover was complete and he asked for a payout of €314.90. His ID documents were then verified by
Stryyke, but in the weeks to come no payment was received. To date, the player has not been responded to despite multiple inquiries launched with Stryyke. Stryyke has also ceased cooperating with SBR. Players are advised to avoid Stryyke.
08.11.2010 10:22 AMWSEX payout complaint reaches SBR mailboxA
WSEX (SBR rating D) payout complaint has reached the SBR mailbox. On February 8th, a player asked for a withdrawal of $3,000.
WSEX has provided only generic excuses to the player about the delays, citing processors as the cause. However, WSEX currently owes over $250,000 to the 54 players that have written to SBR for assistance.
WSEX player: I requested a payout of $3000 on February 8th, 2010. I still have not received the check. I email WSEX every few weeks, they keep talking about "the processors" being the problem. Six months and counting... :(
08.10.2010 07:14 PMBetAtHome tennis grading disputeA
BetAtHome (SBR rating C-) player has submitted a sportsbook grading complaint. The player wagered on a tennis match between Lopez and Bakker, which was twice suspended due to rain. Despite the match being continued as normal the next day,
BetAtHome canceled the wager. The industry standard for such situations is to settle the market normally once play resumes. SBR is investigating.
08.10.2010 05:48 PMGlobet updateAfter SBR's 8/9
Globet update, a player wrote in indicating that he requested a withdrawal of €260.92 two weeks ago, and has not been communicated by
Globet. SBR is following up.
08.09.2010 03:45 PMWSEX slow-pays updateA new
WSEX (SBR rating D) payout complaint has been filed. In April of 2010 a player asked for a withdrawal of $2,000. He has not been provided a status update on his funds. 53
WSEX players have filed complaints, and are being slow-paid a total of $253,000 with the oldest payment complaint dating back to October of 2009. |
WSEX current status
08.07.2010 04:06 PMQuickSilverSports feedback wantedA
QuickSilverSports (SBR rating C) complaint has been submitted. In mid-July a player asked for a withdrawal of $3,716 via Moneybookers and has yet to receive his funds. Players with payout feedback for
QuickSilver can write to help@sportsbookreview.com.
08.06.2010 11:15 AMWSEX current statusIn March of 2009,
WSEX players started to see withdrawal delays. Some successfully withdrew their funds while others continued to play with WSEX banking on its stellar reputation and financial track record. The situation worsened as the number of
slow-pay complaints submitted to SportsbookReview increased each month. WSEX first attributed the delays to trouble with its banking processors;
however, WSEX's financial issues were much more complex as the coming
months would show.
WSEX was downgraded 8 times from March of 2009 to July of 2010, and currently sits on a rating of D. |
View full WSEX report
08.04.2010 12:56 PMWagerChief players report log-in issuesWagerChief (SBR rating B) players have reported being unable to log-in.
WagerChief management confirmed the problem at
SBRforum and said the technical issue should be resolved soon.
02:06pm CSTUpdate —
BetPhoenix players
report the same log-in problem. SBR will update this report once all BetPhoenix hosted sites are operational.
02:44pm CSTUpdate — BetPhoenix management states the log-in error has been fixed.
08.03.2010 09:20 AM188Bet adds winnings back to player account
188Bet case update. On May 6th, SBR
reported that 188Bet refunded a player's deposits and closed his account after documents confirming his identity weren't submitted inside of a "48 hour window". The player made two deposits to 188Bet for $450 and $400, and had increased his balance to $1200 at the time he was shutdown.
188Bet declined to communicate with SBR until August 2nd, when a manager addressed the case and reversed 188Bet's initial decision.
188Bet management: We will communicate directly with the customer, to advise we have reviewed the case and although he failed to submit identity documents within the prescribed period of time; we will exercise goodwill and return winnings to his account. The customer will however be notified, he must meet the rollover requirements before making a withdrawal. I trust this gesture on our part, resolves the issue.
Despite this resolution, SBR is still speaking to 188Bet about the unusual policy and will assess an initial rating after discussions conclude.
08.02.2010 06:40 PMWSEX updateA
WSEX (SBR rating D) player has reported being paid. He requested $1,988 on April 13th and confirmed receiving that check today.
WSEX users
discuss payment issues at SBRforum.
08.01.2010 11:36 PMStryyke slow-pay #32A
Stryyke (SBR rating D-) payment complaint has been reported. On June 30th a player attempted a withdrawal of €30 to his Moneybookers account, and has yet to receive payment. 32 players have filed slow-pay complaints against
Stryyke, totaling €27,903.85 in funds owed.
Stryyke player: I made a withdrawal on 30.06.2010. Today I don't have any money (30 euro). I sent a lot of e-mails to stryyke servis but I didn"t get any answer. i really need this money... Please help me. I'm waiting about month for my money...
07.31.2010 12:53 PMTowerGaming, OddsMatrix report
TowerGaming (SBR rating D+) has been added to the
sportsbook ratings guide.
TowerGaming is a licensee on the OddsMatrix platform.
OddsMatrix fully supports TowerGaming; powering their software and holding player funds in reserve. The COO of OddsMatrix confirmed the business relationship in a letter to SBR.
Jesper Jensen, OddsMatrix COO: Our relationship to TowerGaming is very good and they have competent people to run the business.
How the white-label platform controls player funds:
Jesper Jensen, OddsMatrix COO: As players are betting with OddsMatrix, we are in control of player funds residing in the sports book. If any of our licensees fails/dies, we are responsible to payout these players. This can only be done if the funds reside physically in the sports book balance. If funds are moved away, e.g. to main balance, poker- or casino balance, it is out of our control. As stated above, players are paid by OddsMatrix, but only if the licensee of OddsMatrix goes bankrupt. We are not doing day-to-day payment processing.
The last Malta-based sportsbook to use the OddsMatrix platform was
BetOnBet (SBR rating F). OddsMatrix claimed at the time that only software was provided to BetOnBet. BetOnBet's processing was reportedly done by the Linx Media Group. Both
BetOnBet and the
Linx Media Group have since went bankrupt. |
Read full TowerGaming, OddsMatrix report
07.30.2010 11:09 AMPartyGaming and Bwin plan mergerPartyGaming PLC plans to unite with Austrian-based sportsbook Bwin.
Jim Ryan, CEO of Party Gaming:
This is a transformational opportunity for both our companies to create the world’s largest listed online gaming business. With market-leading positions in poker, sports betting, casino and games (in particular bingo), the Enlarged Group will have a winning formula to exploit the growing online gaming market, supported by a strong balance sheet, significant cashflow generation and a highly experienced management team.
Financial details of the planned merger were reported by the
Wall Street Journal.
The new company will be owned 48.36% and 51.64% by PartyGaming and Bwin
shareholders respectively and will be listed on the London Stock
Exchange.
While both publicly traded companies are financially secure,
Bwin (SBR rating C-) has maintained a lower rating due to its handling of
sportsbook complaints. | View full
PartyGaming, Bwin merger report
07.30.2010 10:14 AMWSEX update
A
WSEX player confirms receiving his $3,000 payout from a February 12th request.
WSEX has an SBR rating of
D, and is currently slow-paying $258,000 to the 51 players that have submitted sportsbook complaint forms. WSEX was last
reported to have paid a player $2500 on July 26th; however 21 payment complaints were reported in July.
SBR will update this report.
07.29.2010 06:30 PMBetHorizon player confirms partial paymentA
BetHorizon (SBR rating B-) player has confirmed receiving a partial payment. He requested £1000 on May 3rd via Moneybookers, and received a payment of £350 today. On July 9th,
BetHorizon management
stated that in approximately 10 business days all Moneybookers accounts would be caught up. BetHorizon attributed the delays to banking restrictions via that method. Two other players have yet to confirm receiving payment toward their May 14th & 15th withdrawal requests. SBR will update this report.
07.29.2010 01:18 PMGlobet sportsbook withdrawal problemsOn May 28th, a
GloBet (SBR rating D+) player requested a withdrawal of £1,190 to his Moneybookers account. His payout has yet to be filled. The same day the player asked for his funds,
Globet replied that he must provide proof of age. After sending his passport, no further response was given by Globet. The player has attempted contact throughout July inquiring on the status of his payout, and has been told only generic remarks. This is consistent with the second
Globet payout complaint on file with SBR; which Globet has still yet to comment on. SBR will update this report.
Related caseOn July 6th, SBR
reported that a player requested payment of €1000 to Moneybookers. This withdrawal is still pending. |
Read full Globet report
07.28.2010 04:48 PMPaddyPower bonus complaint; Free promo account closuresPaddyPower (SBR rating B+) bonus complaint. A fourth bonus complaint has been received from a player that signed up to take advantage of PaddyPower's £1000 free bet offer for Cheltenham racing. The promotion required 10 wagers to be placed in order for players to redeem the free bet. After placing 8 of 10 wagers, the player's account was closed.
PaddyPower stated that it was a "trading decision". The 1st complaint received on PaddyPower's handling of the Cheltenham free bet promotion resulted in PaddyPower reinstating the player's account following SBR's inquiry. SBR is following up on the complaint. |
Read full PaddyPower complaint
07.28.2010 01:43 PMWilllHill player reports canceled withdrawals, system glitch?A
WillHill (SBR rating A) player reports that his payout requests were canceled. The withdrawals were for a total of 35,000 SEK ($4,795).
WillHill initially stated that Moneybookers was responsible for declining the transactions. Moneybookers denied this, WillHill then clarified that its withdrawal system suffered from a technical glitch. SBR is following up on the complaint.
07.27.2010 03:46 PMFutureBet now operating as Gametech SolutionsThe
FutureBet, formerly iGaming Software (IGS) group is now calling itself GameTech Solutions.
FutureBet has twice rebranded its company name in an effort to distance itself from its history of theft. SBR has discussed FutureBet's past with numerous licensees; the most conservative estimates have FutureBet owing $5 million to players, licensees, and staff.
The most recent brand to join the FutureBet/IGS/Gametech group is poker, sportsbook, and casino
FeltStars.com (SBR rating F). Futurebet supplies the
FeltStars sportsbook and casino software. Futurebet fully hosts and supports FeltStars. |
Read full Futurebet report
07.27.2010 12:54 PMOddsmaker (SBR rating D-) withdrawal complaint
Withdrawal requested — $3,400 on April 30th.
Player issue — On January 9th a player deposited $250 to
Oddsmaker (SBR rating D-). After a few months of play, his balance increased to more than $7000. On April 30th he requested a $3,400 withdrawal via priority check. The expected time-frame for delivery was 10 business days. The trouble began when the quoted time passed and no check had been received. The player followed up with
Oddsmaker to inquire and to his surprise was informed by the cashier department that his "bank wire" was sent. Taken aback by the claim, the player clarified that he requested a priority check and never at any point provided wiring instructions. Oddsmaker was adamant that the wire had been sent and suggested he check his bank account for the funds. The book finally acknowledged the error a week later. Oddsmaker then told the bettor it was in the process of canceling the bank wire and resending the funds via priority check. Two more months passed and no updates were given to the player on the status of this check.
No progress was made. The player submitted a
sportsbook complaint to SBR.
SBR is currently in discussion with Oddsmaker management, who said only the banking department could provide updates. When asked about the disconnect between management and the cashier department, an Oddsmaker customer service manager stated that it could not comment on the company structure but would provide an update ASAP.
SBR will update this report. | Oddsmaker is part of one of the largest online betting scams,
FutureBet.
07.25.2010 03:49 PMUnibet closes player account and confiscates funds
Unibet (SBR rating B+) has permanently closed a player's account which held a €1005 balance. The player deposited €500 and increased his balance to €1005 after 2 months of play. Upon making a withdrawal request, Unibet blocked the account and requested proof of ID. The player complied and made all documents requested available to Unibet. However,
Unibet did not reinstate the account and informed the player his account would remain closed forever. In a similar complaint which SBR is also investigating, the same circumstances apply and Unibet was equally as tight-lipped to the player regarding their reason for shutting down the account.
Player:
Tell me the rule, that I have broken, please?
Unibet:
Unibet does not need to explain its decisions.
Unibet: 2.3Unibet reserves the right, at its own discretion, at all times, to: Decline to open a Unibet Account and/or to close an existing Unibet Account, without any explanation whatsoever.
07.25.2010 02:38 AMWSEX player reports paymentA
WSEX (SBR rating D) player reports payment. On July 8th the player contacted SBR for
sportsbook dispute assistance, stating that he requested $1,500 on March 22nd. The player confirmed receiving his payout request today through Moneygram. This is the first
WSEX payout report since July 9th. In total,
WSEX is still slow-paying 51 players $259,034.
07.24.2010 12:51 PMBetUS (SBR rating C) Steals $6,000?BetUS (SBR rating C) has seized $6,000 from a player's balance due to correlated parlay wagers. On July 20th, the player wrote to SBR stating that his account was closed in April with a balance of roughly $16,000.
BetUS investigated the player for "syndicate wagering" while his account was frozen, but ultimately concluded the player was not acting in concert with other account holders. BetUS states that it does not allow correlated parlays, and docked the player's balance $6,000.
BetUS:We did freeze the funds won from correlated parlays and sent him the remainder of his balance, per his request. Of course, we do have a correlated parlay rule on our Ts&Cs
SBR reviewed the BetUS terms and conditions page and found only the following rule, which does not specifically mention correlated parlays:
Multiple wagers/parlays/if bets are not accepted where the outcome of one part of the wager contributes to the outcome of another.
In addition to the ambiguity of the printed rule, which could apply to every parlay wager, the BetUS software does not prevent these bets from being accepted. The complaint is similar to the
Sportsbook.com (SBR rating D-) confiscations, where players had thousands in winnings voided after placing wagers on
correlated parlays. SBR is discussing the situation with BetUS.
07.23.2010 03:04 PMBetRevolution update
BetRevolution (SBR rating D+) has been added to the
SBR rating guide. On July 9th SBR
reported that forum readers were discussing the sportsbook. SBR has completed a preliminary review of BetRevolution. BetRevolution claims that the company is located in Antigua while their servers are housed in Costa Rica. However, in addition to BetRevolution, the domain '
'
is also located on the same web server.
is a coffee supplier located in Costa Rica.
BetRevolution management did not directly comment on this outside business and failed to provide any additional information in a planned e-mail followup to SBR's telephone interview. The BetRevolution marketing department is operated and managed in Canada. BetRevolution's introduction into online gaming forums was not without incident as the following two situations tarnished the perception readers had of the relatively unknown sportsbook.
1. BetRevolution operated a knock-off odds site called ShowMeOdds.com. The site used the same logo and displayed some of the same information as ShowMeTheOdds.com. After SBR inquired during its conference call with BetRevolution, BetRevolution first denied any knowledge of the ripoff site before SBR shared that it learned the site was being hosted on the same web server as BetRevolution. A member of BetRevolution management could not confirm the extent of the relationship with the site but stated that he would inquire with ownership. BetRevolution did not followup on the item with SBR as planned, and the site has since been taken off-line.
2. BetRevolution displayed a license on its website to an "Antiguan Gaming Commission". Forum readers at the Eye On Gambling website, where BetRevolution now advertises, were able to determine that the claim was false by contacting the Directorate of Offshore Gaming in Antigua to confirm the licensing agreement. The DOGA allegedly stated that no applications were submitted for the domain BetRevolution.com, and thus no such license existed.
BetRevolution addressed the situation by downplaying the matter as an honest mistake and that they were in the process of acquiring a license, despite the fact that on a blog designed to promote the BetRevolution brand, a fake license number was provided next to the Antiguan Gaming Commission logo.
BetRevolution: ...we want to clearly state that we do not have an active gaming license with the Antiguan gaming commission. We recognize the value and confidence that such statement brings to the gaming community and now in retrospective to the EOG Forum. This is why we have made all the necessary arrangements, not only to have part of our operations located in Antigua, but also to be an applicant of such recognition.
It was our honest mistake and fault to have indicated in our content that we've already been granted with such license.
Players are advised to proceed with extreme caution when choosing to play at any newly opened sportsbook, and can always
write to SBR with feedback or for
dispute assistance.
07.22.2010 04:02 PMGlobet Moneybookers withdrawalsA
Globet (SBR rating D+) player has written in stating that he requested a €1000 Moneybookers payment on July 6th. In subsequent attempts to inquire about his payout requests to
Globet, the player was given only generic replies that his payout would be processed as soon as possible. SBR is following up with Globet.
07.22.2010 03:02 PMScam sportsbook operator up to old tricksDelmarsportsbook.com is operated by a man named Robbie; owner of defunct sportsbook
Apex Sports (SBR rating F). Robbie has created the likes of
LegendSportsbook to fool bettors into
believing they were accessing the actual
Legends (SBR rating A+) sportsbook. Robbie attempts to piggyback off brands with solid reputations to entice player deposits. Before it stopped taking post-up bets online, Delmar was known as a good high limit sportsbook.
07.21.2010 11:24 AMBetHorizon player reports partial paymentA
BetHorizon (SBR rating B-) player from SBR's July 18th
report has confirmed receiving €647 toward his €3000 payout request. He asked for payment originally on May 14th via Moneybookers.
BetHorizon management has attributed payment issues to banking restrictions and delays caused by an "overload" in payment requests via that method. Two other players reported requesting €1391 and €1000 respectively on May 3rd and May 15th also via Moneybookers, and have yet to confirm receiving any payment. SBR asks players with payment issues at BetHorizon to submit a
sportsbook complaint form.
07.21.2010 11:20 AMCreditWagering — "All payment issues" to be settled in AugustCreditWagering (SBR rating D-) has issued the following statement to SBR, in response to a slow-pay complaint dating back to April 26th when a player attempted to withdraw his $2100 balance.
CreditWagering:
All payment issues with all customers will be taken care of in August.....
SBR will update this report.
07.20.2010 02:09 PMBetAtHome misgrades World Cup prop wagersBetAtHome (SBR rating C) misgrades the top goal scorer in the 2010 World Cup. Three players submitted complaints to SBR with the same issue. Each player wagered on World Cup players that scored five goals. There was a 4-way tie for "Top Goal Scorer". Germany's Muller won FIFA's "Golden Boot" award, which is based on goals scored with assists as a tiebreaker.
BetAtHome argued that only bets on Muller won the "Top Goal Scorer" award. BetAtHome's rules and wagering tickets made no mention of the Golden Boot award, or any tie breaker. Absent additional rules to point to, SBR has recommended BetAtHome pay the wager as it was worded.
07.20.2010 11:14 AMPlayer reports difficulty reaching ABC IslandsThe
ABC Islands (SBR rating C) player who was the center of SBR's July 7th
slow-pay complaint has still yet to receive his funds. He requested $2500 to his Moneybookers account on June 26th. The
ABC Islands live chat continues to remain off-line and the player has reported that his e-mails since requesting payment have went unanswered. The
Jazz Sportsbook Group has not discussed payment issues with SBR in 3 weeks.
07.19.2010 05:33 PMBetHorizon player claims account is hackedA
BetHorizon (SBR rating B-) player has claimed that his account was hacked. A player contacted SBR stating that $9,000 was missing from his account and had been spent on sportsbook wagers and in the casino. The player denies placing the wagers and has asked
BetHorizon to provide the IP addresses connected to the activity. BetHorizon has stated to SBR that the player's password was entered once, and that there were no signs of technical penetration to the account. BetHorizon has stated that it would provide the list of IP's associated with the account to SBR for review. The account in question never accessed the casino prior to that night.
Editor's note — BetHorizon was able to show that the the player's account had casino activity on four prior occasions.
07.19.2010 10:57 AMCasineto — slow-pay #19, $9,668 owed to playersA
Casineto (SBR rating D-) player has filed a slow-pay complaint. The player states that he requested a withdrawal of $250 five months ago and has yet to receive his funds. This marks the 19th outstanding slow-pay complaint from Casineto players, totaling $9,668 in funds owed.
Casineto players have continued to report
payment issues and broken promises made by the seemingly insolvent sportsbook.
07.19.2010 10:08 AMEnterbet player waiting for funds since 2008 has new hopeAn
Enterbet (SBR rating D-) player has written into SBR with new hope after reading the recent
report that highlighted the
GoToEntertainment groups move into the
BetPhoenix (SBR rating B+) platform. BetPhoenix is not backing the GoToGroup but has told SBR that the hosting arrangement is contingent on GoTo paying owed players.
Enterbet player: Its been well over a year, since I last spoke to you about, slow pay/no pay enterbet. To be honest, I had giving up all hopes of receiving my remaining balance of $1941.05. Until I read your article, about betphoneix contingency to back enterbet, once all owed players has been paid. I would hope, that this would be a chance for me, to finally be cashed out in full. And ask that you would include my account, to the list, of slow pay, dating back as far as 2008.
07.18.2010 01:47 PMBetHorizon feedback wantedOn July 9th, SBR
reported that
BetHorizon (SBR rating B-) stated that all Moneybookers payouts would be caught up within 10 business days. Since this time, an additional player has come forward to inquire on Moneybookers payouts as he has attempted to request his balance of $10,825. The following players have
reported Moneybookers slow-pay:
Player 1: Requested £3000 on May 14th via Moneybookers
Player 2:
Requested £1391 on May 15th via Moneybookers
Player 3: Requested
£1000 on May 3rd via Moneybookers
Players with feedback on
BetHorizon withdrawals are asked to write to SBR via
sportsbook complaint form, or directly by
e-mail.
07.16.2010 12:55 PMMatchbook software complaint updateMatchbook (SBR rating B-) has refunded the players who
reported that the exchange software wrongly allowed their offers to be matched.
Matchbook: We concluded our investigation of this market and found that a site administrator mishandled the manual close/reopen procedure. Except for live markets, we almost never close and then reopen a market (in this case, it was done in response to a client request). As a result, this procedure was performed manually (and incorrectly, as it happened).
We have refunded the three offers that were affected by this error and have also checked past markets to ensure this has not happened in the past.
07.15.2010 12:56 PMCreditWagering slow-pays updateTwo additional
CreditWagering (SBR rating D-) slow-pay complaints were filed with SBR. Player 1 requested $1951 mid-March, and player 2 requested his withdrawal mid-April. Both players state that they were offered to be paid via Moneygram, but have yet to receive any such payments from
CreditWagering. SBR will update this report.
CreditWagering Player: I am owed $915 and can not get a reply email from creditwagering. The request is 2 months old and initially I was told I'd get a card to withdraw from. That never came so I was told they could do a moneygram and have not since heard from them when I try to contact for a response. I've been on and off with them for 2 years and have gotten paid in the past as well as paid them.
07.14.2010 12:02 PMMatchbook investigating software complaints
Matchbook (SBR rating B-) tells SBR that they are investigating the software errror complaints
reported by players on July 13th, where players stated that canceled offers and offers which had expired were matched. SBR will update this report.
Matchbook: We are currently investigating both claims that you forwarded to us. In the case below, if the market was closed then reopened, you (and the client) are quite right that the offer must be canceled.
07.14.2010 11:04 AMGoToEntertainment moves to BetPhoenix office and wagering platformThe
GoToEntertainment Sportsbook Group, which includes
EnterBet (SBR rating D-),
GoToEntertainment (SBR rating D-) and
GoToCasino (SBR rating D-) has moved into the
BetPhoenix (SBR rating B+) office and onto the same wagering platform. BetPhoenix is not backing the GoTo Group but tells SBR that the arrangement is contingent on GoTo paying owed players including the 6 players who have reported not being paid to SBR.
Player 1: A GoToCasino player reports being slow-paid $250 from an April 30th payout request.
Player 2: A
GoToCasino player reported being
slow-paid $250 from a February 3rd withdrawal request.
Player 3: A GoToCasino player reported being
slow-paid from a $6,300 withdrawal requested in June of 2009.
Player 4: A GoToCasino player reported being
slow-paid $650 from a March 1st payout request.
Player 5: A GoToCasino player reported being
slow-paid $2017 from a late 2009 payout request.
Player 6: An
Enterbet player reports being
slow-paid $1500 from a November 2009 payment request.
In a recent letter to SBR, a GoTo group manager acknowledged the
slow-pay delays:
GoTo: We are a couple weeks backed up on our payouts as always happens this time of year, but {name ommitted} payout will be sent next week.
07.13.2010 04:48 PMMatchbook players report problems with exchange software
Matchbook (SBR rating B-) players complain of the exchange software matching bets erroneously.
Player 1: I set a market at -168 on Under 8.5 in minn/tb game for $145. About 20 seconds after i made the Market, I canceled it and it was cleared from my unmatched bets slip. 7 minutes later it was matched (after i already cancelled it), I have made all my bets from iphone without a problem. Considering over
the past week the site goes down for 5 minutes at a time everyday more
then once, i truly believe the problem resides on matchbooks end and i
should not be responsible for the error.
The second player to complain of the software also created an offer — David Oritz at -124 prior to the final round of the 2010 Homerun Derby.
Player 2: I offered David Ortiz at -124 before the final round. My bet went unmatched, and they closed live betting for the event. It said "live betting is no longer available for this event." I checked my account, and it showed the bet as unmatched. Then after the event, I go into my account and see that the bet was matched. I guess they closed betting on the event and then decided to reopen it. I called them and they said that yes, they closed it and then re-opened it.
They can't close betting on an event and make all unmatched bets void,
and then re-open the betting and take the unmatched bets and put them
back up as offers. This is exactly what happened. This bet should be
void.
SBR has followed up with
Matchbook to inquire on both complaints.
07.13.2010 01:07 PMOddsmaker update — sportsbook addresses World Cup prop disputeOddsmaker (SBR rating D-) has addressed the July 12th
World Cup Prop dispute which was filed over the grading of a margin of victory prop. A player wagered $200 on the "Draw" outcome and had his bet graded as a loser. Oddsmaker's position is that the bet had to be a 'scoring draw', and that 0-0 was not considered a winner.
Oddsmaker claims that "scoring tie" was listed on the wager type, but has not yet provided evidence to substantiate. The player adamantly denies seeing any such notation.
07.12.2010 07:12 PMBetSportsWeb update
BetPhoenix (SBR rating B+) management has confirmed that BetSportsWeb will not be moving into their facility or joining their platform.
BetSportsWeb (SBR rating D-) was a white label on the Blue Grass Sports platform; which will now operate out of BetPhoenix's headquarters. SBR will update this report once
BetSportsWeb completes its move into a new building.
07.12.2010 02:44 PMWSEX refuses to pay $20,000 winning wagerWSEX (SBR rating D) has refused to pay a $20,000 winning wager. A second complaint was filed from a player indicating that his bet on Cleveland in the "Who will sign Lebron?" prop was
graded as a loss. SBR initially reported WSEX's stance in settling the market on July 10th. Other sportsbooks used clearer wordage that asked where Lebron James will play in the 2010/11 NBA season. The Cleveland Cavaliers agreed to a sign & trade in a deal that sent Lebron James to the Miami Heat. SBR is asking
WSEX to reconsider its grading.
07.12.2010 02:40 PMOddsmaker prop dispute on World Cup finalAn
Oddsmaker (SBR rating D-) player has filed a dispute over Oddsmaker's grading of the 2010 World Cup finals margin of victory prop. The player bet $200 on the 'Draw' ; his wager was graded a loss as
Oddsmaker claimed only 'scoring draws' counted. SBR is following up with Oddsmaker.
07.11.2010 05:08 PMBetSportsWeb undergoes move to BetPhoenix platformBetSportsWeb (SBR rating D-) is currently undergoing a move to the
BetPhoenix (SBR rating B+) platform. BetSportsWeb is a white label on the Blue Grass Sports platform which has moved into the BetPhoenix building meaning BetPhoenix inherently becomes their host and service provider. SBR will inquire with BetPhoenix management on how they plan to handle their new relationship with slow-pay post-up sportsbook
BetSportsWeb.
07.10.2010 11:00 AMWSEX botched prop wager dispute
WSEX (SBR rating D) offered the prop "Who will sign Lebron? (1-Pay)". The Cleveland Cavaliers signed Lebron James, then traded him to the Miami Heat, agreeing to a sign & trade deal. A player who considered this chain of events wrote in to
WSEX before placing the wager to inquire — he was told that if these events occurred that Cleveland would be graded the winner.
WSEX player: I just wanted to confirm a detail about the bet "WHO WILL SIGN LEBRON?"
If Cleveland signs and then trades Lebron, Cleveland will be the graded as the winner, correct?
WSEX: Dear Sir, Yes Cleveland will be graded as the winner
WSEX graded the Miami Heat the winner after Cleveland agreed to the sign & trade. WSEX then apologized to the player stating he was misinformed. Sportsbooks must use clear and concise prop descriptions to eliminate gray area and potential confusion, in this case, the wordage of the prop suggests that the bet will be paid based on the first team that signs Lebron James to any contract for the 2010/11 NBA season. SBR has suggested that WSEX settle the market accordingly.
07.09.2010 06:05 PMWSEX player reports $2,000 payment; 5 new slow-pays reportedA
WSEX (SBR rating D) player has reported being paid $2,000. He initially requested payment of $2,410 via Moneybookers on April 21st.
WSEX player: Hi, i have got part of the payment today via moneybookers on amount 2000$.
An additional 5 slow-pays were also reported for a combined $11,917.50.
Payout RequestsPlayer 1: $767.50 on February 13th.
Player 2: $1500 on March 22nd.
Player 3: $750 on March 27th.
Player 4: $3000 on May 10th.
Player 5: $3000 on May 18th and $2900 on May 19th.
WSEX is currently slow-paying 52 players $260,534; with the first of those payouts requested in October of 2009. |
Forum readers discuss WSEX
07.09.2010 04:22 PMBetHorizon addresses Moneybookers slow-pays
BetHorizon (SBR rating B-) has stated that all Moneybookers payout requests would be cleared in the next 10 business days. Three players have written into SBR detailing instances of Moneybookers slow-pay.
BetHorizon cited banking issues and an overload of Moneybookers requests as contributing to the delays. BetHorizon has also informed SBR that they will no longer be offering bonuses to those that deposit via Moneybookers.
Player 1: Requested £3000 on May 14th via Moneybookers
Player 2: Requested £1391 on May 15th via Moneybookers
Player 3: Requested £1000 on May 3rd via Moneybookers
07.09.2010 02:28 PMCoral Sportsbook bonus dispute updateCoral Sportsbook (SBR rating A-) has paid the player from SBR's 6/28
bonus complaint report in full. The player contacted SBR stating that he deposited £25 for a 100% bonus promo and through play increased his balance to £510. However,
Coral voided his wagers and canceled the bonus stating that it did not allow players from Belarus to accept promotions. After discussion with SBR, Coral decided to pay the player in full.
Coral player: thank you very much, coral paid all the money, even winning with a bonus Thank you very much again, you are an expert in their field and you are very sympathetic person, I want to like you were more in the world and the world would be a betterAll Good in your life
07.09.2010 11:41 AMReaders discuss BetRevolution (unrated)SBR readers
discuss BetRevolution (unrated). SBR is in the process of gathering information about BetRevolution; a sportsbook that came online in December of 2009. BetRevolution has developed proprietary software for its sportsbook, and is in the process of launching a casino that is licensed from the Cross Media Group. The company was founded in Antigua, and has its servers located in Costa Rica. Players who have used this sportsbook are asked to
contact SBR with feedback. As with all new sportsbooks, players are advised to use extreme caution.
07.08.2010 10:54 AMJazzSports payout complaint reaches SBR mailboxA
JazzSports (SBR rating C) slow-pay complaint has been reported, one day after the
ABC Islands (SBR rating C) payout complaint was published. On May 19th a player requested $2,330 via Moneybookers — he was paid $500 on June 4th, and has received no subsequent payments or response to his e-mails. Players that wish to withdraw funds from any
Jazz Sportsbook Group are limited to e-mailing their requests. SBR is investigating the
JazzSports and
ABC Islands complaints.
07.08.2010 10:11 AMStryyke player account locked after winning betOn June 19th, a player deposited €100 to
Stryyke (SBR rating D-) for a 110% World Cup Bonus. He wagered his account balance on the correct score of (0-1) on Mexico vs Uruguay. His account balance would have then increased to €1890, however after attempting to log back into the site, the player receives a message that his login has failed.
Stryyke recently
locked the account of a player after a withdrawal request was made, and has continued to
void winnings without cause. Stryyke is also slow-paying 31 players €27,873 that have contacted SBR for
sportsbook assistance. Players are advised to avoid Stryyke.
07.08.2010 09:58 AMBetHorizon — Moneybookers complaintA
BetHorizon (SBR rating B-) payout complaint has been reported. On May 14th a player requested £3000 via Moneybookers. After realizing his withdrawal was being delayed, the player communicated with
BetHorizon and was allegedly told he would receive at least half of his withdrawal by June 6th. As of July 8th, the player states he has received no payment toward his balance. SBR will update this report.
BetHorizon player: I put in a request of £3000 on 14th May 2010, I asked for it to be sent via moneybookers. I've been really patient with bethorizon but now they have missed too many deadlines. The latest deadline was set by the operations manager who said I would have half of my withdrawal by Tuesday 6th June, his last email to me on this date was "probably tomorrow". Well tomorrow came and I emailed him again, this got ignored.
07.07.2010 04:47 PMNeteller investigates Bestake fraud complaintsNeteller is investigating the
Bestake (SBR rating F) merchant account after complaints against the alleged
scam sportsbook were reported. 50
Bestake players contacted SBR saying their balances were zeroed out after clicking a 'Show Me The Money' button which was curiously placed next to a new Express 4 Hour Withdrawal ad on its homepage. In reality, once players clicked the message, their entire balances were divided into six World Cup soccer wagers -— with the condition being all six wagers must be recorded as wins in order for the bettors to receive their funds plus 15%. Neteller was unable to comment directly on any action it could take against Bestake, but did state that they would be unable to accept claim requests for funds lost at the hands of a third-party site. |
Readers discuss Bestake scam
07.06.2010 05:39 PMBetFirstClass freeplay rules sting winning bettorA
BetFirstClass (SBR rating D) player reported receiving a $25 freeplay which he used to increase his balance to $1159.
BetFirstClass then informed the player that the maximum withdrawal for the free bet was $200. BetFirstClass offered a $400 payout instead as a settlement, which was accepted. Players are advised to check the terms of conditions of any freeplay offer before beginning to wager.
07.06.2010 12:05 PMSBR presents WSEX with 12 additional slow-paysSBR has presented an additional 12 slow-pays to
WSEX (SBR rating D) management.
WSEX claimed it would review the payout statuses. In prior correspondence with WSEX, it was stated that the sportsbook would prioritize players that wrote in for
sportsbook dispute assistance. Since that message, 3 players have in fact
reported payment – however an additional 12
slow-pay complaints have been filed since that time. In total, WSEX is slow-paying $250,617 to 47 players, the first of which is waiting on payouts requested back in October of 2009. SBR will update this report.
07.06.2010 11:57 AMBetSportsWeb tells player he can request $300 a week
BetSportsWeb (SBR rating D-) tells a player he can request only $300/week. A player with a balance of $1177 was denied a payout request for $1,000, despite that being advertised as the maximum withdrawal per calendar week on the BetSportsWeb site.
BetSportsWeb instead told the player he could receive payment in the amount of $300 per week. His first payout was sent as promised. However, three weeks have passed since he was to receive an additional $300 payment, and BetSportsWeb have provided no follow-up information when the player has called to inquire. BetSportsWeb has a history of
stalling payouts and limiting players to nominal withdrawal amounts, then
discontinuing its payout plan randomly if players no longer give the sportsbook action. SBR is following up on the complaint.
07.05.2010 02:35 PMSportingbet fails to honor matching bet promotionTwo
Sportingbet (SBR rating D+) bonus complaints have been reported from players who stated that
Sportingbet failed to honor its matching bet promotion. The promotion offered to match a player's first bet, up to £25, with a free bet of the same amount. Both players won their first bet, however Sportingbet did not honor the promotion. Sportingbet has not yet explained its refusal to honor the promotion to the players or SBR.
07.04.2010 01:43 PMBet770 player submits payment complaintA
Bet770 (unrated) payment complaint has been reported. On June 15th a player initiated a withdrawal request of €8142 via Moneybookers. The player has not received payment to date. SBR is following up with Bet770 to inquire. Readers with feedback for Bet770, or players with payment issues are asked to submit
sportsbook complaint forms.
07.03.2010 12:16 PMWSEX slow-pay -player owed $1,000 since March 22ndA new
WSEX (SBR rating D) slow-pay complaint has been filed following SBR's July 2nd update. That
slow-pay report highlighted 3 new payment complaints. In this latest instance of slow-pay, a player writes to SBR that he requested a payout of $1,000 on March 22nd. WSEX gave its usual generic replies pinning the blame on processor changes, and allegedly asks the player to call back in a week for an updated time-frame. WSEX has been unable to efficiently shave down its number of payout complaints, accumulating more
slow-pay complaints than there are
payment reports. 47 players have written to SBR for dispute assistance with WSEX. Those players are owed a combined $250,617 with the earliest payment request made in October of 2009. As of July 3rd, WSEX has been lowered to the mark of D.
WSEX player: Requested a payout of $1000 on March 22, 2010 and receive the same excuses week after week. Change of processors, checks being halted when I see people commenting on the internet of receiving checks, and plain old ignoring emails. Each time I call, I'm told to call back in a week or not given a time frame. This is not the first time they have been slow to pay. It took over two months for me to receive a little over $500 last year. I just want my money so I can move onto another sportsbook!
07.02.2010 07:05 PMTwo WSEX slow-pay complaints reach SBR mailboxTwo
WSEX (SBR rating D+) slow-pay complaints have been reported.
Player 1: Requested $140.00 from
WSEX on February 3rd. Player has been given various excuses about a change in carriers.
Player 2: Requested $3000.00 from WSEX on March 23rd. WSEX claimed to be encountering processor problems.
A major
complaint from players with WSEX has been the fact that, seemingly, staff have been instructed to provide generic and misleading statements regarding the withdrawal process. WSEX management did
claim to SBR that players who filed for
sportsbook assistance would be placed on priority lists. Four WSEX players reported
payment in June; however 9 additional
slow-pay complaints were filed since those reports surfaced. In total WSEX's debt to 46 players has now increased to $249,617. The first of those payout requests was made in October of 2009.
07.02.2010 01:53 PMScam sportsbook BetCascade robs another playerBetCascade (SBR rating F) has robbed another player. A player wrote into SBR indicating he has a $1,532 balance with BetCascade and is unable to obtain any information regarding being paid his funds.
BetCascade is a deposit-only sportsbook that owes millions of dollars to players. BetCascade is on the
worst sportsbooks blacklist. As the NFL football season approaches, BetCascade has continued to attempt to market itself to unsuspecting players that are unaware of the
sportsbook's theft. BetCascade should be avoided at all costs.
07.02.2010 09:56 AMJazz Sportsbook Group slow-pays update
Jazz Sportsbook Group slow-pays update:Player 1 -
Reported receiving his $4,000 withdrawal from a June 3rd payout request.
Player 2 - Reported receiving his $5,000 withdrawal from a June 1st
payout request.
Player 3 -
ABC Islands (SBR rating C) has stated that it would send the player his balance of $8,443 via bank wire. The player has provided the banking details to
ABC Islands.
Any player experiencing a payout issue with any
Jazz Sportsbook Group shop is asked to fill out their account details via
sportsbook complaint form.
07.01.2010 02:03 PMCanbet (SBR rating C-) forces player to fill bonus rollover on lost balances
Canbet (SBR rating C-) is requiring that player who accepted a bonus of £25 on a prior deposit, before zeroing out his entire balance, resumes his rollover fulfillment. Despite funding his account a number of times thereafter after losing both the bonus and his balance amount,
Canbet recredits the £25 bonus and asks the player to complete a 6X rollover. SBR is following up on the dispute.
07.01.2010 01:53 PMBetClic uses unfair tactics in €40,000 promotion
BetClic (unrated) is running a "free €40,000, or win a Jaguar!" promotion. The conditions are that players must place X amount of winning bets that are a minimum of €5.
BetClic limited the player in first place to €1 wagers, making it impossible for him to maintain his lead in the contest. SBR is attempting to discuss this dispute with BetClic. |
Read full Betclic disputeBetClic player: But it is obvious the limit is only given to me and only so I can not
win the competition, the account is in a small + of less the 1000 Euros,
and if that was the case they would give a limit allowing me to bet
something like 50 Euros on each game, and that would not be a problem. They
say it is a weekly loosing limit, but I have lost less the 1500 Euros
this week, and I am 100% sure that they do not give all customers that
loos 1500 Euros a loosing limit! So there are no reasons,
apart from the fact that they do not want me to win the Jaguar…
06.30.2010 07:28 PMSportingbet Wimbledon set betting disputeA
Sportingbet (SBR rating D+) sportsbook dispute has been filed on the grading of a Wimbledon set betting prop. A player wagered on the number of sets to be played versus Vera Zvonareva and Jelena Jankovic; choosing 3. Jelena Jankovic retired after only one full set of play. Sportingbet's own rules state that if a match is abandoned or a player retires, all bets will be void. SBR is investigating the complaint.
Sportingbet website: Abandoned Matches/Retirements
If a match is abandoned or a player retires, all bets will be void, unless the bet has already reached its natural conclusion.
06.30.2010 03:28 PMGamebookers settes all tennis wagers as losses on two-way market
Gamebookers (SBR rating B-) is again subject of a
tennis grading complaint due to its non-standard policy of grading all tennis Exact Score wagers as losses upon a player's retirement. A bettor placed a wager of £63 on an exact set score of 2-0 on the Zvonareva vs Jankovic Wimbledon WTA singles match. After losing the first set, Jankovic retired.
Gamebookers graded the player's wager as a loss, however none of the full game exact scores are winners. The industry standard for a multi-way wager is that if there is a losing side, someone wins or pushes.
Other sportsbooks, such as
Pinnacle Sports (SBR rating A+) have clearer rules for this scenario: "If a tennis match is not completed because of a player retirement or disqualification, all Set wagers will be considered void. Such wagers will be cancelled and the monies refunded."
SBR is following up with Gamebookers regarding their decision.
06.29.2010 07:28 PMSportsInteraction tennis wager cancelation updateSportsInteraction (SBR rating B-) has decided to honor all accepted wagers on the Mahut/Clement doubles team at -120. Mahut/Clement faced Fleming/Skupski in a Wimbledon Grand Slam doubles match.
SportsInteraction never updated its offering despite the markets .35 line move that came as a result of Mahut's marathon singles match with John Isner the day before. SBR reported on the wager cancelation earlier today.
06.29.2010 01:04 PMSportsInteraction cancels tennis wager on stale line after match conclusion
SportsInteraction (SBR rating B-) canceled a player's wager on the Wimbledon doubles match Mahut/Clement vs Fleming/Skupski. The winning wager, which he staked €110 on, was voided after the completion of the match. SportsInteraction's position is that there was a clear odds error. At the time of the player's wager,
5Dimes (SBR rating A+) had odds of 1.64 (or -156) on the match. The player's ticket was for 1.83 (or -120).
However, the odds on the match opened at approximately -120, which is what the player wagered. The day before the doubles match, Nicolas Mahut played a marathon match with John Isner which ended up being decided 70-68 in the 5th set. Oddsmakers felt Nicolas' physical endurance after the record-breaking match would be a questionmark that should effect the price of the doubles match, so the market was updated. SportsInteraction failed to react to this odds change.
This is commonly referred to as a 'stale line'. A stale line is a result of a linesmaker failing to update the odds of a particular event, as opposed to a 'bad line' which is a clear and obvious clerical error, such as a reversed pointspread or moneyline. In this case,
SportsInteraction cited a bad line rule and voided the winning wager after the match ended. SportsInteraction has canceled bets after the events began before, as was done in this December 06
sportsbook dispute. As the odds the player accepted were in-line with the market at one point, SBR has suggested that SportsInteraction pay all wagers on the stale line. SBR will update this report pending SportsInteraction's decision.
06.29.2010 10:14 AMWSEX player was informed checks take up to 20 business days
WSEX (SBR rating D+) accounting gave a misleading time-line to a player that asked how long his $2155 check requested on May 4th would take to receive. He was told that the normal regular mail check delivery time is up to 20 business days. After 20 business days, WSEX told the player the delay was caused by a switch in banking processors. In reality,
WSEX payment delays began much sooner than the purported processor change; WSEX was first downgraded in April of last year for their payout issues.
WSEX continued its slide over the next several months and to date has fallen to the mark of D+, slow-paying 44 players $246,477. WSEX has yet to clear the payout request of a user who attempted to withdraw his balance in October of 2009. WSEX management
claimed players that wrote to SBR via
sportsbook complaint form would be placed on "priority lists". It is unclear how many additional users are encountering payout delays. SBR asks any player to fill out the complaint form or write directly to
help@sportsbookreview.com with their payout statuses and account numbers.
06.28.2010 06:32 PMWagerHub sportsbook off-line; accounts taken over by ProBets.com
WagerHub (SBR rating D-) has gone off-line. The homepage displays a logo redirecting to
ProBets.com (SBR rating D-), a member of the
Sportsbook.com Group. WagerHub provided no notice to players of the upcoming takeover.
WagerHub came under fire at
SBRforum for their decision to publicly justify
confiscating $1900 in player winnings in a sportsbook dispute. WagerHub then nullified $1400 in winnings from the player who submit an April 26th
sportsbook complaint. SBR contacted
ProBets and was told that the sportsbook was not yet prepared to release an official statement regarding the acquisition. WagerHub players that have problems logging into ProBets or wish to comment on their balance status and ability to withdraw funds are asked to submit
sportsbook assistance forms. |
WagerHub Forum Discussion
ProBets: ProBets.com has taken over all customers from WagerHub. All the information will be showed on the customer's account. Unfortunately we cannot make any official statement yet, but the customers can contact us at anytime.
06.28.2010 12:28 PMCoral Sportsbook voids bonus and winning wagers in country restriction dispute
Coral (SBR rating A-) has voided a player's bonus and winning wager. In early June, a player from Belarus deposited £25 and received a 100% bonus. He won £300 on his first wager, and an additional £210 in subsequent wagers bringing his account balance to £510.
Coral then voided all wagers and canceled the bonus. Coral's promotion page limited the bonus to UK residents only, however the software applied the bonus to the player. Coral has subsequently argued to SBR that it has a right to limit its promotions however it wishes. Canceling all wagers from players that did not spot the country restriction terms, rather than deducting the bonus amount and honoring all winnings allows a potential free-roll of the player. SBR is discussing the bonus complaint with Coral further.
06.28.2010 12:09 PMJazz Sportsbook Group payouts updateThe Jazz Sportsbook Group, which includes
ABC
Islands (SBR rating C),
LooseLines
(SBR rating C), and
JazzSports (SBR
rating C) currently has three outstanding slow-pay complaints from players totaling $11,500 in funds owed. A manager stated that one of the payout requests, which was reportedly made by a player via e-mail on June 1st was not received. Jazz has discontinued its live chat service, players that wish to withdraw funds must log their requests through e-mail. The player states he requested $2500 to be paid to his Moneybookers account. Players 2 and 3 requested $4000 and $5000 respectively via check in the first week of June. Three other players who
wrote to SBR for sportsbook assistance allegedly received payments via Moneybookers. SBR is confirming the payments with these players and will monitor their progress in requesting the rest of their balances. Jazz has claimed it is expecting a bank wire to hit their Moneybookers account to allow for additional eWallet payments. All sportsbook within the
Jazz Sportsbook Group were
downgraded to C on June 1st for difficulties processing eWallet payments in their listed time-frame.
06.28.2010 11:06 AMWSEX slow-pays update - $244,322 owed to 43 playersEight new
WSEX (SBR rating D+) complaints have been filed on the heels of the June 23rd update where three
WSEX players reported payment. The cumulative amount owed to the six players is $30,632. This increases the total debt
WSEX has to players to $244,322, with the first payout requested in October of 2009. SBR will update this report. |
Read WSEX forum discussionWSEX player comments: I have 3 checks all for 3K each
pending from april 5th, april 12th, and april 13th,2010 i have been
waiting on. I already filed a complaint without an account # but have
received no feedback. I asked wsex to provide me with an account # and
they won't do it. I just want to make sure my complaint is filed. They
have been giving me the run-around for the last 2 months. Last, about 6
weeks ago after I emailed them for the 7th or 8th time, they told me all
my checks would be mailed out within two weeks. It didn't
happen.
Read more
WSEX player comments.
06.28.2010 10:20 AMSportsbetting.com deactivates account of winning casino playerSportsbetting.com (SBR rating C-) has twice deactivated the account of a winning casino player.
Sportsbetting.com credited a player $280 on June 6th from their loyalty program, he proceeded to play European Roulette and increase his balance to $72,000. Sportsbetting.com then deactivated his account to verify the legitimacy of his play. His account was reopened the following week. The player continued to play European Roulette and made an additional $28,000. Sportsbetting.com deactivated his account a second time citing the need to investigate ''irregularities'' within the software. SBR is following up with Sportsbetting.com management. |
Sportsbetting.com forum discussion
06.28.2010 08:01 AMBetOnline247 free bet promotion dispute
BetOnline247 (SBR rating D-) has denied the payout request of a player that cashed in $239 after accepting a free bet promotion from the sportsbook in 2008.
BetOnline247 accumulated a number of complaints from players that had their
deposits refunded and winnings left in their account. On March 6th, BetOnline247
claimed that there was a pending ownership change and afterward all complaints would be settled. As of June 23rd, BetOnline247
stated that three players who submitted
sportsbook complaints received payment - one player confirming receiving only a partial payout toward his balance owed.
BetOnline247 has claimed that the $20 free bet promotion the player accepted carried a $60 funding requirement before winnings could be withdrawn. However, after their website and ownership changes BetOnline247 is unable to point to any archived promotional rules or offer made to the player in this dispute. SBR has suggested that if BetOnline247 cannot produce any evidence supporting its position, that the player be paid his $239 balance. SBR will update this report pending BetOnline247's decision.
06.26.2010 11:09 AMBet911 player continued to place wagersA
Bet911 (SBR rating F) player who was unaware that the
sportsbook announced it could no longer pay winners continued to place wagers up until June 22nd.
Bet911 accepted the wagers despite its acknowledgment that the sportsbook would close and look for new ownership to pay player balances via an industry bailout. It was recently reported that
BetPhoenix (SBR rating B+) took over at least one player's balance and instituted a 10X rollover as a good faith gesture. Many of Bet911's players already have accounts at most sportsbooks - this has effected their efforts to peddle their players to a larger sportsbook.
Bet911 player: If only I had read your site more regularly I would have known there was a problem with them. I had about £4,500 with them and until Tuesday 22nd June they were still accepting bets. Do you think I can wave goodbye to that money or is there any route I can take to try and retrieve it?
06.26.2010 10:32 AMBetHorizon horse racing dispute update
BetHorizon (SBR rating B-) has updated SBR on the June 25th
horse racing complaint.
BetHorizon initially underpaid a winning horse bet by $4,000 and a wagering supervisor told the player his maximum payout for the bet type was $10,000, despite this not being expressly written on the website. SBR contacted senior management who then reviewed the case and stated that the player was right, and adjusted his payout.
06.25.2010 01:59 PMBetHorizon horse racing dispute - player claims he was underpaidA
BetHorizon (SBR rating B-) horse racing dispute has been reported. On June 5th, a player wagered $1000 on Drosselmeyer at Belmont. His winning horse wager paid track odds of 13-1.
BetHorizon paid the player only $9000 in winnings plus his $1000 stake. SBR is investigating the complaint.
06.24.2010 03:35 PMJazz Sports player points out misleading listed payout timesA
Jazz Sportsbook (SBR rating C) payment complaint has been reported. On May 27th a player requested $4142 via Moneybookers, before learning from Jazz that he would have to limit his payout requests to $500 increments. This is despite the message on the
JazzSports website listing "Same day payouts, receive within hours of your request (up to $5000)". To date the player has received 5 payments from Jazz, and is now being asked to wait an additional two weeks per payout request. Jazz Sports was downgraded to C on June 1st for its inability to efficiently service eWallet methods, along with
LooseLines (SBR rating C) and
ABC Islands (SBR rating C).
06.24.2010 11:39 AMGlobet player submits sportsbook slow-pay complaintA
Globet (SBR rating D+) payout complaint has been reported. On April 27th a player requested €293 via bank wire, and has not received payment. In an e-mail to the player dated May 21st,
Globet only stated that he would receive payment as soon as possible. SBR is following up with Globet.
06.23.2010 04:54 PMBetUS excludes wagers from rolloverA
BetUS (SBR rating C) bonus complaint has been reported. A player deposited $1000 in December and wagered on the LA Lakers to win the NBA Championship. He received $200 in freeplay for his deposit, which he lost. The offer held a 6 time rollover. After receiving his winnings from the Lakers bet, he began betting both sides of each wager to more quickly clear through rollover and to secure some profits from his future bet.
BetUS initially told the player only one side of these wagers would count toward rollover, before allegedly telling him in a follow-up phone call he made to inquire on his rollover completion that no wagers would count toward rollover if both sides were taken. BetUS has no posted rule on the subject. On April 29th BetUS received a similar
complaint of not counting certain wagers toward rollover. SBR is investigating the complaint.
06.23.2010 12:40 PMCreditWagering website off-lineCreditWagering (SBR rating D-) is off-line.
CreditWagering is currently slow-paying 5 payers a total of $10,559.85, the first payout was requested on January 19th. Players have reported being on payment plans to SBR.
06.23.2010 08:34 AMBestake fraud warning - more players lose their sportsbook balancesNew
Bestake (SBR rating F) complaints have been reported from players who were victimized by the unrated
sportsbook's scam which was initially reported by SportsBookReview on June 20th. The
Bestake homepage displayed a logo of "Show me the money" next to a new '4 hour express withdrawal' option that was never before placed on its site. After clicking the image and believing that they were going to be initiating withdrawal requests, players entire balances were placed on six World Cup soccer games. Bestake's hidden condition which was obscurely written inside of its terms of service for this 'promotion' was that all six wagers must win in order for a player to receive a 15% profit on their balances. Had the terms been clear and apparent once this radical and unprecedented promotion was launched, no players would accept what amounts to drastically worse six-team parlay odds for their entire account balances. Bestake management justified the absurd clause by stating that it was printed on the site, albeit not front and center next to the misleading promotion. SBR considers the action theft and is recommending Bestake cancel all wagers which resulted in players losing their balances on account of the promotion. |
Bestake player comments
06.22.2010 05:40 PMCasineto management stalling players
Casineto (SBR rating D-) has acknowledged to SBR the financial problems it is having, as evidenced by the 18 outstanding
slowpay complaints totaling $9418 in player funds owed.
Casineto did not go into specifics but stated that within 2 weeks it expects all payment issues to be resolved. This is not the first instance of Casineto providing an arbitrary time-line, on May 20th
Casineto claimed it would have all payouts cleared by May 24th. SBR will update this report.
06.22.2010 05:32 PMThree WSEX players report paymentThree
WSEX (SBR rating D+) players have reported payment. One player received $9000 via 3 checks, two other players received $2500 each via Neteller. Players that have not submitted
sportsbook complaints against
WSEX are encouraged to do so. WSEX is currently slow-paying 33 players a total of $213,690, with the first payout request made in October of 2009. On June 18th,
WSEX management stated players that asked SBR for help would be on a "priority list".
06.21.2010 01:02 PMBestake fraud updateUpdate to 6/20
Bestake fraud report - SBR has received 30 complaints from Bestake players on the sportsbook's new "Show me the money" feature. Bestake placed a link for the promotion next to an inaccurate description: "New Feature: Express 4 hours withdraw. Start now.".
Players clicked on the link believing they were withdrawing money, and saw their entire account balance disappear. Players balances were divided up into 6 ''matched'' bets in equal; amounts on the following games:
Slovenia/England Draw at 4.50
Ghana (vs Germany) at 5.4
USA/Algeria Draw at 3.8
Japan (vs Denmark) at 3.55
Italy (vs Slovakia) at 1.7
Korea/Ivory Coast Draw at 5.4
SBR contacted Tom Walsh of Bestake, who stated the following:
Bestake management: I
saw the claims at SBR, the rules was very clear and apparently the users
that
made those claims did not read our rules about that feature (New Feature - Show Me The Money).
When you are choosing this option the system will automatically choose 6 events
to win, all your found in the account will be split between those events. you
must win all the games ( all the games are considered as one event), if you
lose one game your will lose the whole event. The winner will get a withdraw
after 4 hours guaranteed of the last event + 15% bonus of the winning
amount.
Bestakes
promotion violates contract law and common sense. Players attempting to withdraw instead were given six World Cup bets
they did not want. Additionally, the prices given on the matches were
unreasonably low. For example, Slovenia was matched at a price of 4.5 (+350),
while Pinnacle was offering Slovenia at 7.99 (+699). Finally, the rules for the
promotion are unclear at best, and unconscionable at worst. One reading of the
rules could treat the 6 wagers as a parlay paying very poor odds. Bestake was
asked about this, but offered no clarification.
SBR has
recommended that Bestake void all the wagers created from the misleading link,
and pay the players their balances. | Bestake fraud forum discussion
06.20.2010 09:58 PMCasineto withdrawals - slow-pay #18
Casineto (SBR rating D-) slow-pay #18 has been reported. On May 5th a player requested $2228 via Moneybookers, and has yet to receive his funds.
Casineto has provided only generic e-mails in response to the players inquiries. Casineto is currently slow-paying 18 players a total of $9418. The first withdrawal request was made in May of 2009.
06.20.2010 06:36 PMBestake players report fraudBestake (unrated) players have reported fraud. Twenty five Bestake complaints were filed with SBR this morning. When players logged into their accounts a popup window appeared called "Express Withdrawal - Show me the money in 4 hours'. After clicking the option, players reported that their account balances changed to 0, and that exactly six unauthorized bets were recorded to their accounts zeroing their balances.
SBR is investigating the alleged fraud.
Bestake player: I would like to call your attention to an obvious
cheat of
Bestake.com bet office that is in progress right now. I wanted to make a
withdrawal from my Bestake account. I had
EUR 6186.77 on my account, I show this fact to you through my
printscreened copy as a proof -
see photo Bestake 1. Under my account details there was a new feature
for withdrawal called
Express 4 hours withdrawal as you can see on the printscreened copy.
After some minutes I wanted to check the status of the
withdrawal but I was confused to see that the office my all money
6186.77 EUR put on
different events as bets!
A line appeared on my account page: "express withdraw -
show me the money". After pressing the button, al the money in the account
has been automatically divided into 6 bets, of the same amount, really unlikely
to win bets. Obviously, I've never made these bets, and I don't want to make
them. I also would like my money back, but it's a fraud for sure. Is there something
that I and all those that experiences this scam can do?
06.18.2010 08:32 PMWSEX player reports paymentA
WSEX (SBR rating D+) player has reported payment. The player received two $2500 checks this month. He wrote SBR for dispute assistance on June 3rd. The player is still owed $15,000 by WSEX.
WSEX management has discussed the payout delays with SBR and has stated players who submitted
sportsbook complaints were on a priority list. WSEX has 35 slow-pay complaints levied against them for a total of $222,690.
06.17.2010 11:29 AMUnibet account closure dispute - updateUnibet (SBR rating B+) has paid the player from SBR's June 7th
sportsbook complaint. Following SBR's inquiry with
Unibet, the player received his €710.44 balance via bank wire.
Unibet player: Thank you so much! I just checked my account and the money are there. I think they never gonna pay me without your help!
06.16.2010 06:32 PMPlayer vs Sportsbook.com - account payment disputeA
Sportsbook.com (SBR rating D-) payment dispute has been received. A player deposited $500 on May 6th and proceeded to increase his balance to $5,000. He requested a withdrawal of $2000 which was sent via check, the check bounced on June 7th. The player allegedly threatened to charge back his initial deposit after the check bounced.
Sportsbook.com then disabled his account. SBR is investigating the complaint.
06.16.2010 10:05 AMCreditWagering slow-pays updateTwo new
CreditWagering (SBR rating D-) slow-pays have been reported. Two players requested $400 and $401 respectively on March 18th and March 29th. SBR's last correspondence with
CreditWagering was on June 8th. The longest outstanding
slow-pay complaint is for $6059.85, dating back to January 19th. SBR will update this report.
06.15.2010 01:06 PMBetOnline247 makes partial payment to player
BetOnline247 (SBR rating D-) has made a partial payment of $200 to a player that had his deposit returned after requesting a withdrawal. The player initially requested $1492 from
BetOnline247 on December 7th. His deposit of $225 was returned on January 14th. On June 9th,
BetOnline247 management contacted SBR claiming that the site was once again operational after a period of downtime and that the sportsbook intended to settle all balances owed. SBR will update this report as more payments are made. Players that have not contacted SBR are asked to fill out
sportsbook complaint forms.
06.15.2010 12:28 PMLuck3 poker room shut off by Cake NetworkIt has been reported that the Luck3 Poker room has been powered off by the Cake Network. Luck3 is not currently hosting any real money games. Three players have
contacted SBR for assistance with unpaid balances. There have been no known payouts made by Luck3 since the poker room was disabled from the Cake Network. Players with grievances or more information about the poker room are encouraged to write to
help@sportsbookreview.com.
Player 1: Hello I am a player luck3 poker. I made a deposit and played there for about 3 months, I tried to withdraw their money but their website was closed for some reason, they do not meet a support, tell me what to do if you can help me? thanks
Player 2: site was closed without warning!.my funds in the amount of 197$ are frozen.On my numerous letters to a support service to me has not come any answer!!
Player 3: till this moment no money and no answers from Luck3. I require immediately to show out me facilities
06.15.2010 09:29 AMBetOnline now accepting non-US bettors
BetOnline (SBR rating B+) tells SBR that they are now accepting non-US bettors. Residents of Panama, where
BetOnline is headquartered, and residents of Malta are not able to open accounts.
06.14.2010 09:55 AMStryyke voids players winnings and closes account without providing reason
Stryyke (SBR rating D-) has closed a player's account and confiscated €300 in winnings. The action came after a May 18th withdrawal request of €30.
Stryyke stated to the player that his initial deposit of €446 would be returned to his Moneybookers account minus a €25 'handling fee'. Stryyke provided no reason as to why the player's account was closed, but has recently justified
confiscating winnings from professional players.
Stryyke: Your initial deposit of 446€ will be credited back to your Moneybooker account withholding a handling fee of 25€. In consequence, you account will remain frozen.
06.12.2010 11:17 AMBet365 investigates player account A
Bet365 (SBR rating C) player claims to have accidentally deposited $23,600 instead of $600 into his betting account. He made
Bet365 aware of the error and was asked to provide documents verifying his identity. The player states he supplied what was requested of him, and that his account was suspended pending management review. The player canceled the credit card he used to deposit, and is attempting to withdraw via a different method. SBR is inquiring with Bet365 on the status of their investigation.
06.11.2010 04:57 PMMatchbook website encountering technical difficulties
Matchbook (SBR rating B-) players have reported technical difficulties. Matchbook has confirmed to SBR that users are currently unable to log in.
Matchbook was unable to quote an ETA on when the log in process would be fixed, but stated the technical team was working to restore site access as fast as possible.
06.11.2010 11:51 AMWSEX update - player debt now $227,690A
WSEX (SBR rating D+) payment complaint has been reported. On February 25th a player requested a check withdrawal of $600. As of June 11th, his funds have yet to be received. This is the 35th outstanding
slow-pay complaint levied against
WSEX, increasing their player debt to $227,690.
06.09.2010 10:03 AMBetOnline247 states it is back on-line and intends to pay player debt
BetOnline247 (SBR rating D-) is back on-line. A
BetOnline247 manager e-mailed SBR and claimed that the site is once again operational and that all withdrawals owed would be honored. BetOnline247
refunded several player deposits and kept winnings in their accounts. All players in need of assistance with BetOnline247 should fill out a sportsbook
complaint form. SBR advises players to avoid BetOnline247 until it shows that it can pay its player debt.
06.08.2010 03:40 PMBetPhoenix website down
BetPhoenix (SBR rating B+) website is currently down. This is the second time in the last two months BetPhoenix's website has went down unexpectedly. BetPhoenix's mirror site of http://bettor2.
betphoenix.com is up. Players are able to place bets via telephone at 1-888-238-8018. SBR will update this report after learning more about the
BetPhoenix main website outage.
06.08.2010 10:50 AMStryyke payouts update - 31 players owed €27,873Stryyke (SBR rating D-) slow-pay complaint #31 has been reported to SBR. On May 17th a player requested €424 via Moneybookers. He has sent e-mails to
Stryyke customer service which have went unanswered. Stryyke owes 31 players €27,873.85, and has declined to discuss cases with SBR any longer. Stryyke recently
confiscated winnings from a player citing that players determined to be professionals are ineligible for any winnings.
06.08.2010 10:01 AMBetHorizon Moneybookers slow-pay #3A third
BetHorizon (SBR rating B-) slow-pay complaint has been received. On May 6th a player requested £5000 to his Moneybookers account. He was informed that Moneybookers was backed up and that he would be put in the queue. As of June 8th, his payout has still not been credited - and
BetHorizon has provided no further update on his withdrawal status. SBR will update this report.
06.07.2010 12:00 PMUnibet account closure dispute - funds not returnedA
Unibet (SBR rating B+) account closure complaint has been received. On March 24th a player alleges that Unibet closed his account which held a €710.44 balance.
Unibet requested the player confirm his Moneybookers and bank account information prior to sending his funds. Unibet made no indication as to why the account was closed and whether or not just his deposit would be returned or the entirety of his balance. This is the second outstanding complaint of
Unibet closing a player's account without making a payment to the player. SBR is following up with Unibet.
06.07.2010 10:18 AMGlobet adds rule to retroactively deny bonusA
Globet (SBR rating D+) bonus complaint has been filed. In February of 2010, a German player deposited €100 and accepted a bonus offer of 100%. After making the required number of bets to release his bonus,
Globet stated that players from Germany are no longer allowed to operate accounts, and denied crediting the bonus. Globet closed the player's account and has yet to return his deposit. SBR is investigating the
bonus complaint.
06.06.2010 09:04 PMWSEX payouts - $375 slow-pay reportedA
WSEX (SBR rating C-) slow-pay complaint has been reported. A player requested $225 on April 5th and $150 on May 6th and has yet to be paid from either request. This increases WSEX's total
debt to players to $227,090 - the first unpaid payout request on file is October of 2009.
06.05.2010 01:06 PMOddsmaker player - $2499 slow-pay
An Oddsmaker (SBR rating D-) slow-pay complaint has been reported. On May 6th a player deposited $1399 to
Oddsmaker and increased his balance after play to $2499. On May 12th the player made a withdrawal request for his $2499 balance via Neteller. As of June 5th, the funds have not been transferred to his Neteller account.
Editor's update - On June 8th the player reported receiving his $2499 balance.
06.04.2010 01:41 PMWSEX - player debt now $226,715WSEX (SBR rating C-) is currently slow-paying 36 players a total $226,715. The oldest payout request was made in October of 2009. SBR's last
WSEX slow-pay report published on May 14th detailed 33 players being owed $184,284. Since that time, three new
WSEX players have come forward who are owed a combined $39,431.
WSEX player: I have been waiting forever to receive moneybookers payouts from WSEX. i have 17736 with them and ive been asking for $2500 every couple of days. I have now requested my whole balance with them over several payout requests.
06.04.2010 11:54 AMBetPhoenix officially acquires Skybook
Skybook (SBR rating B-) moved to the
BetPhoenix (SBR rating B+) platform at the start of last month. The relationship began as a hosting and service arrangement.
BetPhoenix told SBR today that they officially own Skybook Sportsbook and stand for
Skybook player balances.
06.04.2010 10:02 AMJazz/ABC Islands - Three new slow-pays reported for $7500
Jazz Sportsbook (SBR rating C) and
ABC Islands (SBR rating C) players have reported three new slow-pay complaints. Both sportsbooks were
recently
downgraded to C, along with
LooseLines Sportsbook (SBR rating C)
for failing to offer reasonable eWallet service to players. After losing the ability to offer Neteller, the
DPT Sports Group family also began to slow-pay via Moneybookers and bank wire.
Jazz management attributes the delays to failed processors and banking restrictions. $7500 is owed in total to the 3 players that wrote to SBR for assistance; this increases the amount owed by Jazz to $16,500 to 5 players. Players in need of assistance with Jazz,
LooseLines, and
ABC Islands are asked to submit
sportsbook complaint forms.
06.03.2010 03:37 PMBetWay confiscates €700 from player
BetWay (SBR rating D-) has confiscated €700 from a player that it claims wagered in shared environments.
BetWay closed the player's account and returned his deposit, minus a 10% 'administrative fee'. The player admits wagering from public WiFi spots, but claims not to be connected with any other gaming accounts.
06.02.2010 12:39 PMBetHorizon player submits $3000 slow-pay complaintA
BetHorizon (SBR rating B-) player has submitted a $3000 slow-pay complaint. On May 10th the player attempted the withdrawal via Moneybookers, but was allegedly informed by a
BetHorizon manager that Moneybookers would take time. The player details being told by BetHorizon CS that a wire was being sent to Moneybookers to replenish their account. As of June 2nd, the player has still not received payment. SBR is investigating.
06.01.2010 03:34 PMJazz Sports Group players report payment delaysThe
DPT Sports Group, which consists of
Jazz Sportsbook, LooseLines, and
ABC Islands recently lost the ability to offer Neteller to its players. Consequently, players have forced longer than normal payout times and have scrambled to find a suitable alternate method to withdraw funds. In two slow-pay complaints filed with SBR in the last week,
LooseLines and
ABC Islands players reported poor and conflicting customer service. Player 1 has been attempting to withdraw $5,000 since early May, player 2 has attempted to withdraw $4000 during this time. Players with outstanding payment requests, or players who have been unable to receive confirmation that their funds would be sent are asked to file
sportsbook complaint forms. The DPT Sports Group family has had their rating lowered to C.
06.01.2010 02:27 PMSportsbetting.com player claims to have lost $1710 balance via software errorA
Sportsbetting.com (SBR rating C-) player claims to have lost his $1710.92 balance as a result of a software error. The player attempted to sit at the
Sportsbetting.com poker table and clicked an open seat, when he claims a technical error message displayed on the screen which froze his poker client. After rebooting the client and logging back into his Sportsbetting.com account, the player claims his $1710.92 balance was missing. SBR is following up on the complaint.
05.31.2010 06:19 PMBet365 player account locked for over 3 monthsA
Bet365 (SBR rating C) player has submitted a sportsbook complaint. The player funded his Bet365 account with a 2000 Leva deposit on March 13th. After a few weeks of play,
Bet365 locked the account and requested proof of ID. The player claims to have provided this, yet is still locked out of his account which holds a balance of 10,000 Leba. SBR is following up with Bet365.
05.30.2010 03:35 PMGoToCasino unable to pay even smaller winnersA
GoToCasino (SBR rating D-) payment complaint has been reported. On February 3rd a player requested a withdrawal of his $250 balance; the request is still pending with no word from
GoToCasino on when the payout will be processed. SBR is investigating.
05.29.2010 02:11 PMInterwetten wagering complaint - player past-posts and requests refundAn
Interwetten (SBR rating B-) wagering complaint has been received. A player claims to have wagered 30 minutes into a Turkish basketball game without recognizing the match had began. The player has cited Interwetten's rule that all wagers placed after the start of an event would be void. SBR is investigating the complaint.
05.28.2010 07:10 PMBetSportsWeb closes player's account that complains of slow-payBetSportsWeb (SBR rating D) closed a player's account and debited him $200 for an arbitrary "administrative fee" after the player complained of slowpay. The fee is reportedly to cover the cost of BetSportsWeb closing the player's account. The player was initially owed $2700 and has received only payment installments from BetSportsWeb. SBR is attempting to reach
BetSportsWeb to discuss this case.
05.28.2010 11:01 AMStryyke theft - player has winnings confiscated
Stryyke (SBR rating D-) has cited an obscene rule to justify the theft of a player's winnings. €1500 of winnings were confiscated from a player's betting account. The following message was sent to the player:
Stryyke: Our risk management detected professional betting pattern on your account. According to our Terms 4.8, any professional gambling by individuals or gambler pools, Stryyke may exclude the customer from the further usage of Stryyke.com without any reason. This exclusion shall be carried out by freezing the account and all winnings.
Stryyke has stated it will refund the player's deposit. Stryyke has degenerated into a scam sportsbook, refunding the deposits of winning players and occasionally paying out players that it considers profitable to retain. Players are advised to avoid this sportsbook at all costs.
05.27.2010 01:12 PM1bet2bet payment complaintsTwo
1bet2bet (unrated) payment complaints have been filed. Player 1 requested €151 on February 7th, player 2 requested €732 on April 12th. Neither player has been given an update on the status of their payouts. SBR is attempting to reach a member of 1bet2bet's staff to discuss both cases.
1bet2bet player: I asked for a 151 euro payment on February 7th, three months and 20 days later I don't have my money. They ignore my messages, e-mails and faxes. I use the fax number they have on the web, I also contact via their web (to accounts, info, payments, customer service etc. I send e-mails to all different departments too. But I never get any answer.
05.27.2010 10:48 AMCreditWagering slow-pays: $4,500 owed to 4 playersA
CreditWagering (SBR rating D-) slow-pay complaint has been received. On March 29th a player requested $400 and has yet to receive his funds. This marks the 4th outstanding
CreditWagering slow-pay complaint. Players are owed a total of $4500 with the earliest payment request made on January 9th.
CreditWagering player: Payout of $400 requested on Monday March 29, 2010. Repeat requests since have resulted in consistent responses of server or bank issues and always maybe next week you will recceive payment. I was also told moneygram was an option which is what I prefer anyways but that also never happened. I sent them an email yesterday asking if this week would be the week and still no response. My biggest fear in constantly bothering them is that they do have a copy of my id. Payment still has not been received.
05.26.2010 11:49 AMBet365 unlocks player's accountOn 5/24 SBR
reported that
Bet365 (SBR rating C) twice locked a player's account despite receiving the required proof of ID. SBR followed up with
Bet365 on the matter; an accounting oversight was made in re-locking the account after it had been verified. The player's account is now unlocked.
05.26.2010 09:41 AMGlobet Sportsbook feedback wantedA
Globet Sportsbook (SBR rating D+) complaint was received. On May 16th a player requested a withdrawal via Moneybookers for €244; after growing impatient the player canceled the withdrawal request and submitted another for a lesser amount. Players with feedback on
Globet and payment times are encouraged to write to
help@sportsbookreview.com.
05.25.2010 08:17 PMBet247USA Sportsbook is currently off-line
Bet247USA (SBR rating D-) is currently off-line. One concerned player with a $39,000 balance wrote in that he has been unable to contact
Bet247USA. The listed phone number of 1-800-737-7059 is not currently functional. SBR will update this report as more information becomes available.
05.25.2010 10:01 AMStryyke confiscates €750 from playerStryyke (SBR rating D-) has confiscated €750 from a player claiming the player was guilty of "fraudulent activity on (his) betting account".
Stryyke initially froze the account and requested the player provide a copy of his ID; he immediately complied. Stryyke then informed the player, after receiving the documents confirming his identity, that his account would remain closed and that the decision was final. No explanation was provided to the player on what constituted the alleged "fraudulent activity" and what entitled Stryyke to confiscate the entirety of his balance. This is not the first time Stryyke has cited its terms and conditions to justify theft, as on April 22th the
Malta-based sportsbook suspended all bets on an NBA wager claiming that there were suspicious wagering patterns on the game. SBR is following up with Stryyke management.
05.24.2010 01:58 PMExpekt confiscates €923 citing poker chip-dumpingAn
Expekt (SBR rating B-) complaint has been reported. In December of 2009,
Expekt confiscated €923 before closing the account of a player allegedly involved with chip-dumping in their poker room. The player denies being related to any other accounts or taking part in any chip-dumping. Chip-dumping is the act of intentionally transferring or receiving funds from accounts with ill-gotten funds in them; typically from accounts with deposits which will not clear. Expekt did not provide any proof to support its conclusion to the player. SBR has contacted Expekt.
05.24.2010 12:50 PMBetFair removes player funds and closes accountA
BetFair (SBR rating A+) player has filed a
sportsbook complaint. On May 4th, the player requested a $150 withdrawal to Webmoney, however only $120 was sent to his Webmoney account. The player states he wrote an e-mail to inquire to
BetFair about this. At this point, his account was closed. The remaining $150 in his account has not been paid, nor has the player been provided an explanation for the account closure. On May 9th,
BetFair closed two player accounts alleging fraudulent activity, but did not share its evidence with SBR. BetFair often cites its data protection act, and generally limits its discussions regarding player complaints to
IBAS - the Independent Betting Adjudication Service that settles UK gambling disputes. SBR has written to BetFair to inquire.
05.24.2010 11:16 AMBet365 - player's account locked twiceA
Bet365 (SBR rating C) customer service complaint has been reported.
Bet365 locked the player's account on May 19th and asked him to provide documents to verify his identity. The player obliged the request and after receiving confirmation his documents were in order his account was unlocked. However, Bet365 again locked his account the following morning. Customer service was not able to provide any information as to why the account was again locked after his ID documents were verified once. SBR is following up with Bet365.
05.23.2010 03:02 PMInterwetten bet cancelation updateOn 5/21 SBR
reported that
Interwetten (SBR rating B-) canceled a player's $50 wager on a darts match between Taylor and King.
Interwetten canceled the bet prior to the game beginning and notified the player there was an error in the odds offered. SBR has confirmed that the odds of 1.7 were off market.