Results News results for the search term: gtbets
05.16.2012 (04:49 PM CST)SBR newswoman Natalie and dispute analyst Justin discuss the latest iGaming industry news. The video includes the resolution of the SBG Global payment complaints; GTBets recent ratings upgrade, as well as the Bet33 past-posted wagers dispute. Players with sportsbook feedback are asked to write to SBR at help@sportsbookreview.com.
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05.14.2012 (04:18 PM CST)GtBets Upgraded from C to C+
05.14.2012 (04:16 PM CST)GTBets management tells SBR that they are working a new mobile platform set to launch late summer, as well as an upgraded version of their website. GTBets currently uses the proprietary software once featured at the VIP Sports family. GTBets.com was introduced to the SBR sportsbook ratings on August 23rd, 2011. The sportsbook is located in Curacao.
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02.18.2012 (02:11 PM CST)
A former VIP Sports (SBR rating B-) player tells SBR that he was never paid a $250 balance.
VIP Sports, Nine.com and BetGameday each closed their doors on August 1st, 2011. The Curacao based sportsbook family controversially decided to close up shop a month before the start of the football season, a time when many seasonal sports bettors were not logged into their accounts. VIP Sports paid the players who requested their balances by the August 1st deadline.
New sportsbook GTBets.com (SBR rating C) announced that it would honor all VIP group players' funds. GTBets, also based in Curacao, is comprised of former VIP management and fully acquired the software source code, as well as retained hardware. GTBets vowed to contact all players with remaining balances. While SBR has confirmed GTBets payments to former VIP group players, GTBets is unwilling to share the total number of players owed or the amount of funds outstanding to players that have not returned their messages regarding their unclaimed balances.
SBR is following up on this latest VIP player report.
02.04.2012 (04:28 PM CST)
A former VIP Sports (SBR rating B-) player writes to SBR with a payment complaint. The player says that he was supposed to be sent a $500 check to settle his account with VIP Sports last year. The player has shared communication with VIP Sports that indicates a specific courier method as well as tracking number. This payment was never received. The VIP Sports customer service box is no longer being managed, after the sportsbook (along with sister sites Nine.com and BetGameday) shut its doors on 1 August 2011.
On September 5th, SBR reported that GTBets (SBR rating C) would honor all VIP group players' balances. GTBets is a new Curacao based bookmaker managed by former VIP managers and using the VIP servers and software. The sportsbook mirroring VIP is an attempt to capitalize on the good name the brand once held. SBR has confirmed that GTBets has honored more than $35,000 in payments, which was believed to be all outstanding requests. SBR will speak with management concerning the $500 botched check withdrawal.
01.12.2012 (01:51 PM CST)
On 15 July 2011, SBR reported that VIP Sports (SBR rating B-) would close its doors. The Curacao based bookmaker announced that as of August 1st it would no longer be in business. VIP, along with sister sportsbooks Nine.com and BetGameDay.com instructed players to withdraw their funds by that time. Many seasonal players were taken by surprise when logging on for football season and realizing that the VIP brands were defunct. SBR exhausted all avenues in contacting former VIP personnel and eventually procured a statement that players would be paid. GTBets.com (SBR rating C) surfaced the same week, using the same website skin, web server and telephone number as VIP Sports. SBR interviewed GTBets.com and learned that the sportsbook acquired the VIP software, hardware and retained key management. GTBets.com attempted to solicit VIP's former clients into depositing; an attempt to capitalize on the brand and kickstart its own business venture. GTBets.com later agreed to pay VIP Sportsbook, BetGameday and Nine.com players that did not request their funds prior to the 1 August 2011 deadline. A total of $45,995 was owed to players and reportedly paid. GTBets assured SBR that it had attempted to contact all players that held unpaid balances with the VIP brands.
SBR has received a new complaint from a player that states he was never paid a $1,590 balance. SBR is contacting GTBets management to discuss the player's claim. VIP Sports players in need of assistance should submit a sportsbook complaint form, or write to SBR directly at help@sportsbookreview.com.
UPDATE 26 Jan 2012: The player's deposit ($1,590) was made in November of 2009. The player does not recall wagering with the sportsbook, and has no further information to document that a balance was maintained at VIP. SBR has asked the player to provide more information, and considers this matter closed.
11.28.2011 (02:08 AM CST)
VIPsports.eu (SBR rating C), which runs on the BTG Gaming platform along with SafariCasino (SBR rating D+) and Dimeline (SBR rating C), canceled a players pending wager. The game had not yet started. VIP implied that their software did not or was not able to properly enforce limits. The player states that because of their error he missed out on his winning play. SBR will seek comment from management.
VIPsports.eu: "Your wager on the hockey wager was cancelled. It exceeded our hockey limits for your account level. Also this game was a steam play and if you are here to bet those wagers your account will be closed.
Management"
VIPSports.eu is run by a former
VIP Sports (SBR rating B-) manager in possession of a customer database. The copycat branding is an attempt to capitalize on VIP Sports' industry reputation. Another group of former VIP management and marketing personnel also launched a startup brand after the company closure—
GTBets.com (SBR rating C)—and are in possession of the original software, while VIPSports.eu is powered by the BTG Gaming software.
Players in need of sportsbook assistance are asked to fill out a sportsbook
complaint form. Alternatively, players may reach Sportsbook Review by writing to
help@sportsbookreview.com or by dialing 1-830-255-4677 during
normal business hours.
11.03.2011 (03:41 PM CST)
VipSports.eu (SBR rating C) is the latest licensee of the Safari Casino Group. Safari powers VipSports.eu with wagering software, hosting and processors in exchange for a monthly royalty. VipSports.eu distributed thousands of emails Monday morning to former players of the now defunct VIP Sports (SBR rating B-). The VipSports.eu manager was formerly employed by VIP Sports and possesses an original database list of VIP customers. SBR interviewed the owner of the Safari Casino Group/BTG Gaming software company who confirmed powering the new brand.
It is important to note that the original VIP Sports.com went off-line without paying all players. VIP Sports closed its doors faster than seasonal account-holders could react to a notice to withdraw their funds. SBR has assisted those players in receiving payments from another start-up sportsbook with former VIP Sports personnel, GTbets.com (SBR rating C). SBR believes that a significant amount of VIP Sports players remain unpaid.
[quote]VIP Sports player: I am a long time, 7 year vipsports customer, was never told it was closing. I only make bets during college football season (American football) and just noticed today that my account was closed. I had a 700 USD in the account and would appreciate the money back. [/quote]
SBR advises players to steer clear of any VIP associated property.
VIPSports.eu players with feedback or complaints are asked to submit a sportsbook complaint form, or dial 1-830-255-4677 during normal business hours to speak with a Sportsbook Review dispute analyst.
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09.05.2011 (07:13 PM CST)
GTBets.com (SBR rating C) tells SBR that they will honor VIP Sportsbook players funds. GTBets.com is a new sportsbook that surfaced when VIP Sportsbook, BetGameday and Nine.com went off-line on August 1st, 2011. GTBets acquired the VIP Sportsbook software, hardware and retained key management. GTBets first came to light when they began spamming marketing offers to former VIP players, which included those account-holders usernames at VIP.
On July 15th, SBR reported that VIP Sportsbook was preparing to cease operations. VIP, BetGameday and Nine.com advised bettors via their homepages to request balances prior to August 1st, 2011. However, more than thirty players failed to see the warning on time and reported not being paid their final balances - worth more than $45,000. SBR continued to report that seasonal sports bettors missed the messages, reporting not being called or emailed with a heads up as to the closure of the Curacao based sportsbook family. A VIP manager claimed on August 16th that players in the attached SBR list would receive payment, but that there was no support or accounting team able to service future player claims.
SBR first spoke with GTBets.com Thursday September 1st. Originally GTBets.com was prepared to offer VIP players a deal that if they made their final payout requests prior to October 1st, 2011, they would receive credits to their GTBets accounts and would be fully able to make withdrawals without playing requirements. After speaking with SBR further, GTBets took the restrictions off the good faith gesture so that all players able to confirm their final VIP balances would be able to be credited. | Read GTbets.com statement
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08.26.2011 (05:20 PM CST)
The SBR mailbag is growing with letters from VIP Sportsbook, Nine.com and BetGameDay players. The sportsbook family went off-line on August 1st, 2011, and has yet to pay all players.
On July 15th, Sportsbook Review reported that the VIP Sportsbook group was preparing to shut its doors. In that report, SBR relayed the message hung on the VIP websites directing players to request their balances prior to August 1st. Many players never saw the message, however, and currently thirty players report not being paid $31,153. The amount seems relatively small considering that the family of sportsbooks has been online more than a decade, and was once considered an industry titan. While the exact amount of outstanding funds is unknown, SBR has received at least one report per day in the last two weeks of unpaid funds. Seasonal sports bettors were left blindsided by the move, many only logging into their accounts near the start of the football year. Players state that no email notices were sent advising them to request their funds, and that follow-up emails to the VIP support line have went unanswered.
SBR is attempting to make contact with "Jay", a former operations manager with VIP Sportsbook who claimed on August 16th that players would receive their final payment shortly. Jay also addressed the emergence of GtBets.com—a website hosted on VIP Sportsbook's server, which shares the same layout, customer service numbers—by acknowledging that former employees are behind the venture. On August 15th, SBR reported that GTbets.com was sending marketing emails to former VIP players containing their VIP log-in information. While GTbets.com has not provided official comment on any connection to the now off-line VIP Sportsbook group, the operation is also headquartered in Curacao.
SBR is hopeful that the disconnect between the VIP Group and its former players is attributable to technical challenges following the sites closure and the termination of support mailboxes. SBR will update this report as any of the reported thirty players confirm receiving their funds, or as more non-payment reports surface.
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08.23.2011 (06:46 PM CST)
Twenty-five VIP Sportsbook (SBR rating B-) players report being owed $29,063. The players did not request payment of their account balances prior to the August 1st, 2011 deadline imposed by VIP. On July 15th, SportsbookReview reported that the VIP Sportsbook group announced that it would be closing. While VIP management initially told SBR that players were given ample notice to initiate payout requests, several players have reported that they were not given any heads up.
On August 15th, SBR reported that Gtbets.com (SBR rating C) surfaced targeting VIP Sportsbook Group players. GTbets.com shares the VIP Sportsbook server, customer service numbers and website skin. In addition, players forwarded marketing mailers which contained their VIP username and passwords. VIP Sportsbook operations manager "Jay" told SBR on August 16th that VIP, Nine.com and BetGameday have nothing to do with GTBets. The manager confirmed that former employees are now working on the site.
SBR will update this report.
Players in need of sportsbook assistance are asked to fill out a sportsbook complaint form.
Alternatively, players may reach SBR by writing to
help@sportsbookreview.com or dialing 1-830-255-4677 seven days a week during normal business hours.
08.16.2011 (03:36 PM CST)GtBets GtBets.com - SBR initiates rating coverage at C
08.16.2011 (02:27 PM CST)
A former VIP Sportsbook (SBR rating B-) operations manager has contacted Sportsbook Review today stating that players who did not request payment in the allotted time—the August 1st deadline—would be paid. The manager explained that the two individuals SBR had communicated briefly with were no longer servicing exiting VIP players inquiries and that their mailboxes were not being monitored. The manager stated that he would be contacting players on SBR's list to inform them that they would be paid soon. SBR questioned VIP as to the relationship with GTbets.com (SBR rating C), the newly surfaced sportsbook that shares VIP servers, software and customer support. The manager denied a business overlap from an ownership perspective, but conceded that former employees of VIP Sports are managing the new brand.
Players that did not request payment from VIP Sportsbook prior to the August 1st deadline where VIP Sportsbook, Nine.com and BetGameDay announced their closure are advised to write to help@sportsbookreview.com with their account usernames and balance information.
08.15.2011 (07:31 PM CST)
Gtbets.com (unrated) has surfaced and is targeting slow-pay sportsbook VIP Sportsbook (SBR rating B-) players. VIP Sports announced that it would be closing down on July 15th, and asked players to withdraw their balances prior to August 1st, 2011. Fourteen players report not receiving $9,382. A VIP Sports security team advisor, as well as a customer service represent have told SBR that no additional payments will be made to players that did not know to request their funds by August 1st. SBR has written and attempted to call VIP each day following those statements, last receiving a response Thursday August 12th.
It is not yet known whether Gtbets.com purchased a customer list from VIP Sports, or whether an unofficial rebranding has taken place. Players that have not been paid were given no additional updates from VIP Sports.
SBR is following up on this latest development and will update this report. | VIP Sports update thread