[20:44] |
Billy has joined the conversation |
[20:44] |
al morton has joined the conversation |
[20:45] |
Billy has left the conversation |
[20:45] |
Llxxxx: Hi. Email address that Al gave me earlier today bounced back to me. |
[20:45] |
al morton: good afternoon this is aAl |
[20:46] |
al morton: checking |
[20:48] |
al morton: xxxx getting you an agent to help you out with the issue |
[20:49] |
al morton: Greta is going to jump in the chat in a moment |
[20:49] |
LLxxxx: Ok |
[20:50] |
Karina has joined the conversation |
[20:50] |
al morton has left the conversation |
[20:51] |
Karina: Hi this is Karina ! How may I assist you? |
[20:51] |
LLxxxx: Hi Karina |
[20:51] |
LLxxxx: Am really not sure why Al sent me to you |
[20:52] |
LLxxxx: He's been causing some difficulty for me to be able to honor the bonus/rollover offer that you offered to me earlier today |
[20:53] |
LLxxxx: He asked me to send an email to his boss and then that email bounced back to me. I then came back on chat to tell him this and they he connected me to you |
[20:56] |
Karina: Allow me a moment ! |
[20:56] |
LLxxxx: Thanks |
[21:05] |
Karina has joined the conversation |
[21:06] |
Karina: Sorry for the delay sir
All special deals for your account comes with a 10x roll
This is originally set up by your VIP host, this is the reason why the previous bonus was set up with that roll requirement |
[21:08] |
LLxxxx: You quoted me a different rollover of 5x. I then deposited. Am not sure how this is something that should be negatively affecting me. I have no idea nor no knowledge of your company structure. Additionally, that "VIP Host" hasn't responded to my messages. |
[21:09] |
Karina: I really apologize, but as a regular CS rep that is what I was able to offer, but with normal accounts that has max limits of $250 and not up to 1k as you do |
[21:10] |
Karina: As you see you definetely hava a special deal with the VIP account with increased wager limits |
[21:10] |
LLxxxx: The language of your message to me specified a bonus of 20% up to $1000 |
[21:11] |
LLxxxx: I don't have any special deal with any kind of VIP account. I come onto your site and go onto chat. I don't go through any third party |
[21:12] |
Karina: I understand but your limits were increased and this is a special deal offer that comes wiith a higher roll requirement |
[21:13] |
Karina: NOrmally this deal is offered for account with max wager limits of $250 |
[21:15] |
LLxxxx: So, you guys made a mistake offering me what you offered. Am I supposed to be the one that is responsible for that? I didn't do anything with any kind of malicious intent. I asked for an offer and u extended one to me and I accepted. |
[21:15] |
LLxxxx: I've done nothing but lose on this site. I've never cashed out. Am not sure why you would want to subject me to this kind of hassle. |
[21:17] |
Karina: Really sorry sir, but due to your wager limits it`s not possible to offer a 5x roll |
[21:19] |
LLxxxx: So, can you please refund my deposit without the bonus? I don't do business like this. |
[21:23] |
Karina: I`m really sorry sir, checking on your past bonuses I can see that neither of them was with low roll requirement |
[21:31] |
Karina: I can remove the bonus from your account but in order to cash out you will have to play at least one time the amount of your deposit |
[21:32] |
LLxxxx: Fine. Be sure that I will be sharing this story with others. |
[21:32] |
Karina: please let me know how to proceed? |
[21:34] |
LLxxxx: You are now holding my money hostage with demands that were not shared with me prior to the deposit. I have no choice but to play it through once. Please remove the bonus. |
[21:35] |
Karina: Every customer that doe not ask for a bonus is required to play at least one time the amount deposited, it`s not a demmand only for you, it`s a general policy |