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  1. #1
    frizzelli
    frizzelli's Avatar SBR PRO
    Join Date: 08-06-10
    Posts: 8,743

    1st Betonline.com experience

    BetOnline was kind enough to give me a $25 freeplay because i had not deposited so i took advantage of it thru this customer survey. So i took the $25 and placed a wager on SF Giants and under 7.5 today to win $58 and I leave for the afternoon check my phone for the score realize I win the bet come back home log on to betonline.com and see that my bet disappeared and the $25 freeplay is back in my account. I am not gonna make a big issue about this since they were kind enough to give me free money but this was the very first bet i ever placed with them and this happens. I didnt take down ticket number but I know %100 sure I confirmed the bet and the system told me how much I would win so i guess i wont be depositing with them ever because its kinda shady.

  2. #2
    ForgetWallStreet
    ForgetWallStreet's Avatar Become A Pro!
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    This happens to me there on a weekly basis. I can pretty much guarantee that you submitted the bet but failed to confirm it.

  3. #3
    Eagle1958
    Eagle1958's Avatar Become A Pro!
    Join Date: 01-23-10
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    In order to withdraw from the freeplay, you must first make a $100 deposit. This seems like a weird requirement.

  4. #4
    frankthetank
    Gambling is .. a gamble
    frankthetank's Avatar SBR PRO
    Join Date: 08-29-09
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    Betpoints: 36

    all seems shady. they shouldnt give people free play and then ask you to deposit to receive the winnings...

    $30
    Charity
    donation 11/16/2013

    $30
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    donation 11/14/2013

    $30
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    donation 11/17/2013


  5. #5
    navyhawk
    navyhawk's Avatar Become A Pro!
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    got the same offer but their terms are scary if you read them

  6. #6
    BetOnline
    BetOnline's Avatar Become A Pro!
    Join Date: 01-07-09
    Posts: 255
    Betpoints: 2619

    Guys

    Yeah it IS a two-step process--sorry about that but eliminates the "I didn't CONFIRM my bet" discussions.

    AND we do have to have onerous T&Cs on promos to protect the book. But ultmately we're fair and I'm here and as you know can bend the rules for friends at SBR if you have more than a dozen posts or so.

    Get back in there with that freebet...

    Cheers
    Alex

  7. #7
    acarmelo1
    The Panamanian Connection
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    Alex is that girl working on BETONLINE?

  8. #8
    whocares
    whocares's Avatar SBR PRO
    Join Date: 02-20-10
    Posts: 952
    Betpoints: 2760

    make you wonder

    figure this one, They get a b+ but seem to be having a problem with payouts over the past few months. Not sure how they still get a b+.

    What is it? a B+ OR a D RATING? Glad i checked before i opened an account their.



    Results News results for the search term: BETONLINE 10/3/2010 04:10 PM
    betonline247 payment complaint
    A betonline247 (SBR rating D-) slow-pay complaint has been reported. On September 1st a player asked for a withdrawal of 238, and has yet to receive his funds. This is the third outstanding betonline247 slow-pay complaint. SBR is continuing to attempt to discuss the payout statuses with betonline247.
    9/27/2010 06:07 PM
    betonline247 player in the dark on withdrawal status
    A new betonline247 (SBR rating D-) withdrawal complaint has been reported to SBR. On September 6th a player requested 800 from betonline247, and has not received the funds. The payment method the player chose was Moneybookers. This is the second outstanding betonline247 sportsbook complaint. On September 22nd, SBR reported that a player who requested 472.80 on August 26th had not been paid. 9/22/2010 09:38 AM
    betonline247 payment complaint
    A betonline247 (SBR rating D-) player submits a sportsbook complaint. In the summer of 2010 he deposited 20 via Moneybookers in exchange for a 20 registration bonus. After meeting the required 10X rollover he asked for a payout of 472.80 on August 26th. betonline247 has not credited the player's Moneybookers account. SBR is following up on the payment complaint.

  9. #9
    BetOnline
    BetOnline's Avatar Become A Pro!
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    Whocares: we are NOT BetOnline247; we are BetOnline.com and, aside from the occasional hiccup, have an EXCELLENT recent record at delivering payments as promised. Not as fast as we like but within the parameters setup and agreed with our payment processors. I don't know who those wankers are and wish I could squash their trademark infringing domain... be nice.

    Acarmelo1: if she was it wouldn't matter as she'd be mine mine mine mine.... but she ain't. DO have a bevvy of dark-haired beauties on the team though--PM me since you're probably in Panama and I'll introduce you to a few, give you a tour of the place.

  10. #10
    moonbeam
    moonbeam's Avatar Become A Pro!
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    Thanks god you are not betonline247.
    Personally, I really like betonline.
    But you have to improve your deposit and withdrawal methods a lot.

  11. #11
    majestece
    majestece's Avatar Become A Pro!
    Join Date: 05-19-10
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    BOL gives great bonuses, but some of their representatives on live chat saying that they dont accept Turkish customers, and some others say yes we accept Turkish customers. Very confusing.

  12. #12
    ThaWoj
    hope i dont wake up tomorrow
    ThaWoj's Avatar Become A Pro!
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    So do we have to deposit $100 in order to cashout winnings from the freeplay?? If so, this isn't a "free-play". I don't mind rolling over the freeplay 5x (I'd even do it 10x)? Plus the T/C's say deposit must me made within "5 days".

    Can anyone clear this up e.g. is it worth messing with this?

    I'm wiling to deposit $50 with something like a 2x roll over but other than that its not worth it.

  13. #13
    frizzelli
    frizzelli's Avatar SBR PRO
    Join Date: 08-06-10
    Posts: 8,743

    Quote Originally Posted by BetOnline View Post
    Whocares: we are NOT BetOnline247; we are BetOnline.com and, aside from the occasional hiccup, have an EXCELLENT recent record at delivering payments as promised. Not as fast as we like but within the parameters setup and agreed with our payment processors. I don't know who those wankers are and wish I could squash their trademark infringing domain... be nice.

    Acarmelo1: if she was it wouldn't matter as she'd be mine mine mine mine.... but she ain't. DO have a bevvy of dark-haired beauties on the team though--PM me since you're probably in Panama and I'll introduce you to a few, give you a tour of the place.


    I dont even care to be honest with you Ill never ever use your book again I confirmed the bet and it won i come back and no winnings and the 25 freeplay still in my acccount I know how to use sportsbooks so i got screwed thank god it was for free money

  14. #14
    mathdotcom
    mathdotcom's Avatar Become A Pro!
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    Alex,

    Is Marcela the hottest girl there? I can tell through her live chat demeanor

  15. #15
    thegreen
    thegreen's Avatar Become A Pro!
    Join Date: 02-15-09
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    Quote Originally Posted by frizzelli View Post
    BetOnline was kind enough to give me a $25 freeplay because i had not deposited so i took advantage of it thru this customer survey. So i took the $25 and placed a wager on SF Giants and under 7.5 today to win $58 and I leave for the afternoon check my phone for the score realize I win the bet come back home log on to betonline.com and see that my bet disappeared and the $25 freeplay is back in my account. I am not gonna make a big issue about this since they were kind enough to give me free money but this was the very first bet i ever placed with them and this happens. I didnt take down ticket number but I know %100 sure I confirmed the bet and the system told me how much I would win so i guess i wont be depositing with them ever because its kinda shady.

    You most likely forgot to confirm the bet...this happened to me once...make sure you see the bet confirmation number.....you have to confirm it or won't be accepted...always check your pending bets too after it is made. They are legit and this is error on your side I am sure,,,,,,,,,,

  16. #16
    BET THE HOOK
    BET THE HOOK's Avatar Become A Pro!
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    Man you probably didnt confirm because it has happened to me at this book too. I dont have this problem on other sites but its not a big deal.
    On another note I got a lightning fast payout from BetOnline last week via ** in about 3 hours and the only time I have ever been paid that fast was from VIP.com. Good job Alex. Your book is getting alot better than a year ago but still not in the top tier of books such as BetJamaica,Bookmaker,The Greek,5Dimes, and VIP.com. Yall are however the best of all the rest which is pretty good. To join those guys all you gotta do in my opinion is start taking tennis parlays and cater to the player a bit more when we try to send money no matter what time of day or night it is. The sales team calls daily asking for deposits but when I try to send a big one they cant get it done. Not bashing you just trying to tell you what us 7 day a week players have to have. Yall are pretty solid and on the right track.

  17. #17
    mtneer1212
    mtneer1212's Avatar Become A Pro!
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    BetOnline is potentially a very good book but will never be until they upgrade their software.

  18. #18
    Mikail
    Mikail's Avatar Become A Pro!
    Join Date: 07-19-09
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    Took the $25 freeplay if that is even the correct term considering you need to deposit to withdraw freeplay winnings. Anyway put it on the Eagles +160 tonight and turned it into $40 dollars. So let me get this straight I can't win more than $250 on it and I must deposit $100 to get my winnings. I don't fully understand can someone explain? Why not just make it a can't win no more than $150 then?

  19. #19
    thechaoz
    NINAZ!!!!
    thechaoz's Avatar SBR PRO
    Join Date: 10-23-09
    Posts: 2,895
    Betpoints: 1862

    I have it too and took the survey but would like to know all the rules first if you could.
    600pts

    SBR POKER TOURNEY1st Place 7/17/2014


  20. #20
    kostasgr
    kostasgr's Avatar Become A Pro!
    Join Date: 01-22-10
    Posts: 597

    I connected yesterday to make a deal about the offer of sbr,50% free play.They looked shocked that there is this offer,and asking me to connect again at about 2 hours when the roll over will be changed!!!

  21. #21
    Fishhead
    Fishhead's Avatar SBR PRO
    Join Date: 08-11-05
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    Quote Originally Posted by mtneer1212 View Post
    BetOnline is potentially a very good book but will never be until they upgrade their software.

    Bingo....and they refuse to do anything about it.

    It needs to be completely overhauled.

    SBR Founder Join Date: 8/11/2005


  22. #22
    BetOnline
    BetOnline's Avatar Become A Pro!
    Join Date: 01-07-09
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    Guys

    The software has been behaving MUCH MUCH better. Lots of players really like it--expect some big improvement in v2--including a beta test, there's a concept new to our old development team!

    Of course we cap payouts on a ND bonus; your not risking your own cash, we are going to limit the liabiity for our cash. And of course we need you to deposit before we can pay your winnings--proves who you are. We do have KYC and AML rules under our Panama licence.

    And mathdotcom, ALL the player services reps are hot--in all shapes and sizes. We have several Miss Panama candidates on the team.. come down and see!

    Cheers

    Alex

  23. #23
    mathdotcom
    mathdotcom's Avatar Become A Pro!
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    Alex I will see you in late November sir

    Software has been fine for me the past week or two, but in late august it was horrific.

  24. #24
    Smoke
    Ash Money fan
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    Join Date: 10-09-09
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    Betpoints: 241

    Alex,

    last time i played at betonline i requested a ** payout for $1,000 and the fee was between like $70 to $90 i can't remember but that is way too much. How much are the fees now for max amount money transfers?

  25. #25
    ThaWoj
    hope i dont wake up tomorrow
    ThaWoj's Avatar Become A Pro!
    Join Date: 03-09-10
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    Quote Originally Posted by BetOnline View Post
    Guys

    The software has been behaving MUCH MUCH better. Lots of players really like it--expect some big improvement in v2--including a beta test, there's a concept new to our old development team!

    Of course we cap payouts on a ND bonus; your not risking your own cash, we are going to limit the liabiity for our cash. And of course we need you to deposit before we can pay your winnings--proves who you are. We do have KYC and AML rules under our Panama licence.

    And mathdotcom, ALL the player services reps are hot--in all shapes and sizes. We have several Miss Panama candidates on the team.. come down and see!

    Cheers

    Alex

    I think there are other ways to prove "who we are"......the cap of the freeplay and the 5x rollover i can understand, but having to deposit (especially $100) to "prove who we are" is a bs lame excuse to get us to deposit.

    So basically this deal is "you get $25 in freeplay when you deposit $100..."

  26. #26
    Mikail
    Mikail's Avatar Become A Pro!
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    Quote Originally Posted by ThaWoj View Post
    I think there are other ways to prove "who we are"......the cap of the freeplay and the 5x rollover i can understand, but having to deposit (especially $100) to "prove who we are" is a bs lame excuse to get us to deposit.

    So basically this deal is "you get $25 in freeplay when you deposit $100..."
    This is exactly what it is. I am not singling out betonline because this is the norm when it comes to marketing at most books, but I don't appreciate being misleaded.

  27. #27
    Coachep
    11
    Coachep's Avatar SBR PRO
    Join Date: 09-28-08
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    Betpoints: 180

    Quote Originally Posted by ThaWoj View Post
    So basically this deal is "you get $25 in freeplay when you deposit $100..."
    Its actually very different. You can play the $25 before you invest anything. Lose? Walk away. Win, and you could potentially have a 250% bonus on your deposit.

  28. #28
    BetOnline
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    Yeah sorry guys; you want money for nothing? go to well, ummm... someone who'll never pay you. We ain't bait-and-switch and we've never not paid nobody (lots of double negatives in there...our owners take huge pride is ALWAYS having paid players).

    Lot's of reasons to do a ND $25 free bet.... free taste tester for everyone. but you ain't gonna get rich off it mate. And if we're going to do business, sorry, you're going to have to open that kimono a tad and a totally SMALL token deposit is how we do it.

    People LIKE bonuses (I don't and never take 'em), making us the fastest growing book in the US of A by my reckoning--cause frankly we DO have the best bonuses in the biz. Long way to go yet on other features maybe... your patience and INPUT appreciated (just reactivated NHL first period lines thanks to an SBR member).

    The site's working, the phone lines are open and free, AND we have great promos and bonuses... and NO ONE will take better care of you in 2010 than BetOnline.

    Oh here's that word that NO ONE else uses: guaranteed. We have changed this company; we will change this industry and you will no longer accept less the BetOnline service--why should you?

    Cheers

    Alex

  29. #29
    Fishhead
    Fishhead's Avatar SBR PRO
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    Matty, send me a postcard, my girl collects stamps.

    SBR Founder Join Date: 8/11/2005


  30. #30
    clarkd32
    clarkd32's Avatar Become A Pro!
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    i've been playing at BetOnline for the past couple of months and been pretty happy... i don't mind the software but am anxious to see what improvements will have been made.

  31. #31
    Climate
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    Good experience so far with these guys. Get back to you when it's payout time.

  32. #32
    BET THE HOOK
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    Quote Originally Posted by BET THE HOOK View Post
    Man you probably didnt confirm because it has happened to me at this book too. I dont have this problem on other sites but its not a big deal.
    On another note I got a lightning fast payout from BetOnline last week via ** in about 3 hours and the only time I have ever been paid that fast was from VIP.com. Good job Alex. Your book is getting alot better than a year ago but still not in the top tier of books such as BetJamaica,Bookmaker,The Greek,5Dimes, and VIP.com. Yall are however the best of all the rest which is pretty good. To join those guys all you gotta do in my opinion is start taking tennis parlays and cater to the player a bit more when we try to send money no matter what time of day or night it is. The sales team calls daily asking for deposits but when I try to send a big one they cant get it done. Not bashing you just trying to tell you what us 7 day a week players have to have. Yall are pretty solid and on the right track.
    Alex what about some tennis parlay action??

  33. #33
    Tomato
    Tomato's Avatar Become A Pro!
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    Tomato remembers when they mysteriously took away his free play.

    The book was mean to Tomato, so Tomato took them for 100k.

  34. #34
    Mikail
    Mikail's Avatar Become A Pro!
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    and you can't even parlay tennis

  35. #35
    Mthorn
    Mthorn's Avatar Become A Pro!
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    Just recently got into betonline, just reading in here to see if i should stay with them or not.

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