Roughly 3 weeks ago I created an account at BetOnline.com after seeing it's "Recommended" rating on this site. In all, I made about a half-dozen $500 deposits (each time my account was depleted). To make a long story short, my balance went all the way up to $40,000, then all the way down to $3,000, then all the way up to $71,230. I requested a payout of $40,000. I was using their sportsbook (football) and casino (blackjack), but all of my winnings came from the casino. After my final run in their casino, my account was frozen, and when I attempted to log in, it instructed me to contact customer service. I was directed to their casino manager ("Marshall"), who told me that my account was on hold so that they could investigate my winnings. He said that this was common procedure when a customer goes on a run as big as I did. I was asked a handful of questions, all of which I could answer, except for one. I was told that my account had been accessed using over 40 "devices" (computers). Although there was no way for me to refute such a ridiculous claim, it was only 1 question out of many, and all in all I felt confident that their "investigation" would be concluded quickly and that the payout I requested would be processed. This conversation took place on Thursday (11/01/07) and Marshall said that he planned on trying to have everything cleared up by the day's end Friday so that I would be able to access my remaining balance for the weekend's action. I did not hear from Marshall on Friday and have been unable to reach him since that day (he's always "away from his desk"). Monday evening when calling I was told he had to leave the office early but that he would be emailing me regarding my account sometime later in the evening. That email still has not arrived, and for the first time, I am becoming a little concerned that I may not be seeing any of the money I won. I am still giving them the benefit of the doubt before filing a complaint with SBR, but wanted to get this posted, as the outcome of my situation will positively be a true test as to whether or not this book is to be trusted. I will be sure to follow-up with another post as soon as I am able to find out what's going on.