[Farida34000]

Hello,
I contactthe community today to find help about 1xbet. I read a lot of things on thisforum about 1xbet problem with frozen account. Well I never had this kind ofissues with them but also since I joined them about 2 years ago I surely lostabout 25-30 K.
The onlyproblem with 1xbet is when you actually have problem and you have to go throughtheir customers support which is the worst I ever seen on a betting website.They give wrong answer, they are only quoting part of the website and after twoemails they tell you that you have been provide with all information!
Wellcurrently I have a problem with multiple withdraw not received.
I contactthem 5 days ago with bank statement and everything like that I just wanted thereference of the wire to provide them to my bank at the beginning they told me Ireceived the wire according to my bank statement which was clearly not the case…
Anywayafter a dozen of emails I finally got the number I was looking for and sentthem to my bank.

1/ My bankretrieve 3 out of 4 wire with the number but charged me with a 8€ fees per wirebecause the problem was “on my side” because 1xbet sent the money through SWIFTand not SEPA contrary to what they usually do and what is written on theirwebsite (swift and sepa are European wire type).

2/ So mostimportant there is still a 100€ wire not received! So I contacted again 1xbet andsince then they only answer “From our side we have sent all funds to your bankaccount. We have provided you with full information.”…. I sent them of courseall the emails from my bank confirming that this wire was not received and thenumber thet provide me with was link with none operation.

Basically1xbet is refusing to help me at all when I sent them all the elements showingthat my request was legitimate.

So today I askyou your help to help me get my money back.

Kindregards

[Optional]

Please PM me your 1xbet account ID and I will ask a manger in there to look into this for you.

[moojoo]

Optional,could you tell us frank opinion about 1xbet measured on your relation with their manager mentioned above. Do they cooperate?

[Optional]

Our contact tries quite hard to be helpful but he does not seem to be able to speed up the KYC process or really do much more than just give us more detailed reasons as to why accounts are suspended than security are willing to give players directly.

He might be more useful with an issue like this persons banking problem though hopefully.

[Farida34000]

Thanks you so much Optionnal really the 1xbet Customer support is the really worst Customer support ever they don't hesitate to tell you lies continuously....
Thanks SBR for being here

[Farida34000]

"All available information hs been provide you" they repeat that all over again! it's been 13 day!

[moojoo]

Never had issue with 1xbet. Payout very fast to e-wallets.
My personal opinion is,people abuse their bonuses and thats why they have this issues.

[Farida34000]

not my case i lost about 25 to 30k there ....

[jjgold]

any updates?

What type of stuff were you betting?

[Farida34000]

on everything really but the problem is not here i received most of my wire but only one of 100€ went missing the problem is that they completly refuse to listen and to try to help me because they are not professionnal. Here's the email they sent me this morning "we cannot provide any more information regarding this issue". they just don't answer email because they just are not capable of doing anything else than copy and past the same bulls***t .... can you believe that for a small query like that i have to ask the help of SBR....

[Farida34000]

They just told me that: "Further e-mails regarding this issue will be ignored" after i sent them a screenshot of a new email from my bank confirming that the wire was not received and/or sent ....
This Customer service is making me so crazy

[Farida34000]

11 days and today they sent me an email asking the number of wire not received. Its been 12 days they have all information they are so unprofessionnal

[BrickJames]

All the European KYC stuff seems like a big pain in the ass. Give me a good local or a reputable unregulated offshore anyday.

[Farida34000]

All the European KYC stuff seems like a big pain in the ass. Give me a good local or a reputable unregulated offshore anyday.

1xbet is a little bit special their pain in the ass KYC is just when you win. I have been a user for 2 years and they never ask me any kind of id

[Optional]

11 days and today they sent me an email asking the number of wire not received. Its been 12 days they have all information they are so unprofessionnal

That's good news. Sounds like the man we have spoken about is on the job!

[kenipar67]

Hello Optional,

I sent you a PM, could you check it please

Thanks in advance

[Farida34000]

Yes but they had this informations already for more than a week! I mean how could they be so unprofessionnal

[Farida34000]

new email today

Please send us a screenshot of the deposit not credited

.... its a withdraw but ok ...

[Optional]

new email today .... its a withdraw but ok ...

[Farida34000]

Seriously i personnaly think it's a great website but why they run their CS like that it's a complete joke ... 14 days of back and fourth come on man

[jjgold]

terrible book

never ever play there

[Farida34000]

Why are you saying that personnaly?

[moojoo]

terrible book

never ever play there

What do you know about this book?

[Farida34000]

It seems to be a good book as long as you are loosing and even then it's not that good

[moojoo]

It seems to be a good book as long as you are loosing and even then it's not that good

Maybe from now on you should use neteller or skrill as payout method,and take one withdrawal at the time.
Everybody can make mistake.When it comes to swift payout they have middle bank too,its not like with ewallet when you click and its finished.

[Farida34000]

The book credit me back the withdraw amount. Thanks to SBR and Optional for everything they have done.

Regards

[Optional]

The book credit me back the withdraw amount. Thanks to SBR and Optional for everything they have done.

Regards

That's great news.

[Prashanth Maddy]

Yesterday night I won 5000 ...n 1*bet and applied to withdraw the amount....after tat I got a text tat ur withdraw amount as been approved...tdy evening I gt the comfirmed message tat ur amount as comfirmed and approved ...but I haven't received any amount to my payment app...can u plzz help me out..to receive tat withdraw amount

[Optional]

Yesterday night I won 5000 ...n 1*bet and applied to withdraw the amount....after tat I got a text tat ur withdraw amount as been approved...tdy evening I gt the comfirmed message tat ur amount as comfirmed and approved ...but I haven't received any amount to my payment app...can u plzz help me out..to receive tat withdraw amount

Have you asked them?

I think I would wait a little longer before complaining. Less than 24 hours since winning your bet is not really a slow pay yet.

[frenchbettor]

Hello how did you make them understand that the wire was never received and how long did it took?

It's a nightmare

[Optional]

Hello how did you make them understand that the wire was never received and how long did it took?

It's a nightmare

I don't recall now, this thread is 3 years old.

But it was resolved.