1. 12-31-16 11:10 AM #1
    MIGUEL PEREZ
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    betdna

    I made 50 dollar deposit today girl there says there system is down then I ask when will money be in she says in couple of hours to contact her by chat I do so and she just ignores me for several chats then I call they hang up on me literally 7 straight times I would like to file a complaint can I get link please never experience nothing like this before
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  2. 12-31-16 11:15 AM #2
    Optional
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    Here's the sportsbook complaint form.
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  3. 12-31-16 12:22 PM #3
    MIGUEL PEREZ
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    thanks opti
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  4. 12-31-16 12:38 PM #4
    MIGUEL PEREZ
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    i really tried everthing to avoid coming here but when she hangs up on a customer 7 times in a row i had no choice wanted to give them a chance as i usually bet with 5 dimes and betonline starting to regret giving a small book a chance not a way to treat a first time depositer. and she refuses to let me speak to a supervisor i can actually post the chat to show how i was ignored on chat in ten minute spurts literally would answer me every ten minutes
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  5. 12-31-16 04:54 PM #5
    MIGUEL PEREZ
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    money still not in wowwwwwwwwwwww 9 hours later
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  6. 12-31-16 04:56 PM #6
    MIGUEL PEREZ
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    they told me ** blocked me to call them I call ** they tell me there is no block money ready for pickup this is insane.
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  7. 12-31-16 05:35 PM #7
    MIGUEL PEREZ
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    miguel perez 05:41:32 pm
    okay I did that as well I called they said thjat there is no block whatsoever so now what
    and I assure you that I called 05:42:06 pm
    she told me that if fraud department had blocked it would have shoed and there is nothing showing 05:43:12 pm
    showed
    she said money is available
    anything 05:44:52 pm
    so whats the next obstacle 05:46:29 pm
    cause it not the fraud dept either
    if you like I can record call and play it for you 05:47:30 pm
    cause I called
    its now been 8 hours 05:48:24 pm
    Fernie 05:49:08 pm
    Yes hold on please
    miguel perez 06:00:29 pm
    what going on please
    ive been on hold 20 minutes 06:10:42 pm
    25 minutes on hold 06:14:44 pm
    30 minutes 06:19:33 pm
    why have I not been replied to for 35 minuted when you told me to hold 06:25:18 pm
    40 minutes 06:31:42 pm
    Duration: 50m 32s
    Chat started on: https://betdna.com/
    at this point I'm pretty sure this women just been playing games all day .how do you put me on hold for 50 minutes
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  8. 12-31-16 05:38 PM #8
    MIGUEL PEREZ
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    please no one ever deposit here ever this place is a nightmare .now imaging requesting a payout and dealing with this she literally hangs up when I call up
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  9. 12-31-16 06:44 PM #9
    slayer14
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    Its a Costa Rican bookie they lack the facilities
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  10. 01-01-17 12:13 AM #10
    captrobey
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    So they basically just stole your $50 .
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  11. 01-01-17 01:56 AM #11
    astrodomer
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    They were down that day because they were moving the casino servers, ask to talk to Micki Monday and explain to him what happen.
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  12. 01-01-17 09:06 AM #12
    captrobey
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    Is the cash in there yet. I am sorry this happened to you makes me mad and want to kill people . All this over $50 they should if they want to make a good impression on you give you a FP waiting a day for funds is insane .
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  13. 01-03-17 01:14 PM #13
    Optional
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    BetDNA advises SBR that the delay was due to payment processing staff on holiday and that not being properly communicated to CS staff.

    They say a manger stepped in and credited the OP without the deposit confirmation on the same day.



    Is that correct Miguel?
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  14. 01-03-17 07:55 PM #14
    astrodomer
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    Im gona follow up on Dna..... and things they did and said, Im to embarrased I was duped by them right now, and really down about it.... but I will follow up soon..... Dont deposit there
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