Originally Posted by
searcher89
what do you mean by hard copy and letterhead ? Sorry , not my native language.
I told them to phone the bank and ask whatever they want , but they dont want to do it.
That is the way how the bank show/print the statement and i cant do anything about it.
It is the bank who decides whether a statement is official or not , and not Betfred.
how can i upload the image here , so you can judge it yourself ?
I also told them that i can give another statement form another bank (my own bank account), which statement comply their needs.But they refused saying that i must withdraw at the same bank i deposited.