[tklemans]

So, brag/question:

I'm a new Heritage customer, and deposited $2k with a 25% bonus (12x rollover) for sports. Obviously casino action doesn't count, but I'm a degen and like to play anyway. You know, figuring that if I can win in the casino, it becomes a whole lot easier to meet the rollover requirements given a larger bankroll. So over the past 6 days, I won a little over $10k in live dealer casino action. I logged off this morning, and back on this afternoon. The live dealer icon to play was removed. I thought it was a technical glitch, so I tried again 2 hours later. It allowed me to log on, and I did so. However, once I sat at the table, I received a message that said "you have exceeded the daily/weekly limit".

I contacted the live chat customer service rep, who said the limit in winnings is $10k, and takes 7 days to reset. Has anyone ever heard of this? Seems strange that I can sit at a live dealer table and play up to $5k/hand in blackjack only to have my account restricted after winning $10k.

Anybody have any experience with this book regarding limits like this?

[Optional]

It sounds like a limit set by the game provider.

Can you still play everything else there?

[tklemans]

Yes, I can play sports and the online casino (not live dealer).....I would never touch the rigged online casino.

[Crusherrr]

I'm capped in their poker room to $500 in transfers a day. I literally played 1500 hands and they made a decision that they refuse to overturn or increase because I did well over 1500 hands. Heritage doesn't care about sample sizes I guess and they prefer to limit their players quickly.

I've never heard of players being capped for casino games. Seems silly as most players definitely donate their winnings back.

[tklemans]

I'm capped at $500/week in poker as well. I think that may be more of a policy decision so that most players lose their money in the sportsbook or casino (where Heritage profits) instead of in the poker room to other players not affiliated with Heritage. I can understand that decision.

[cirque73]

I just signed up to Heritage also. GREAT WIN!!! Wait the 7 days and do it again! Also let us know if you were able to withdraw with ease.