[Krstasdj3]

I have problem with bet365. They was locked my account and while my account was locked they charged me administrative fee. They took from my account all money about 340 euros. Whan i try to verify account they don't accept my documents, after two years i finally successful veryfied my account but my balance is empty. I had 340 euros on that account. How i cam stoped administrative fe when my account is locked. That was cheating. When i try to discuss with them they called himself on some rules about administrative fee, but in that rules dont have that thy can charge fee when account is locked.

[Optional]

I have problem with bet365. They was locked my account and while my account was locked they charged me administrative fee. They took from my account all money about 340 euros. Whan i try to verify account they don't accept my documents, after two years i finally successful veryfied my account but my balance is empty. I had 340 euros on that account. How i cam stoped administrative fe when my account is locked. That was cheating. When i try to discuss with them they called himself on some rules about administrative fee, but in that rules dont have that thy can charge fee when account is locked.

This a horrible rule and much criticized since it was brought in by quite a few larger bookies around 2 years ago.

Unfortunately UK regulators allow it and there usually is not anything that can be done to change their mind.

That said, if Bet365 are solely responsible for the long period the account was locked it is unfair to enforce the rule I think.

You are welcome to submit a sportsbook complaint form and SBR can have a look at it for you.

But I think you are probably going to need the regulator to make an order on this one to be successful. I'd also submit a complaint to IBAS (if in the UK), the Gibraltar regulator if outside UK, and the EU ODR service now too.

[Krstasdj3]

This a horrible rule and much criticized since it was brought in by quite a few larger bookies around 2 years ago.

Unfortunately UK regulators allow it and there usually is not anything that can be done to change their mind.

That said, if Bet365 are solely responsible for the long period the account was locked it is unfair to enforce the rule I think.

You are welcome to submit a sportsbook complaint form and SBR can have a look at it for you.

But I think you are probably going to need the regulator to make an order on this one to be successful. I'd also submit a complaint to IBAS (if in the UK), the Gibraltar regulator if outside UK, and the EU ODR service now too.

Thanks. I will try everything because it is not fair, I was think that my money is safe on bet365 account, but i am wrong.

[tommir99]

SBR rating A+

[Hareeba!]

This a horrible rule and much criticized since it was brought in by quite a few larger bookies around 2 years ago.

Unfortunately UK regulators allow it and there usually is not anything that can be done to change their mind.

It's not just UK regulators.
I referred the Bet365 rules to the NT Commission but they showed no real interest in it.
What cost is there to a bookie for maintaining a dormant account? In this age of computerisation I would think it is next to zilch.
Our High Court has ruled that banks are entitled to recover reasonable costs for customer defaults, no more.
Bet365's rule allows them to charge 5% of a customer's balance each month. No reference at all to actual cost.
We need to have a campaign to get rules like this removed.

[HeeeHAWWWW]

I have problem with bet365. They was locked my account and while my account was locked they charged me administrative fee. They took from my account all money about 340 euros. Whan i try to verify account they don't accept my documents, after two years i finally successful veryfied my account but my balance is empty. I had 340 euros on that account. How i cam stoped administrative fe when my account is locked. That was cheating. When i try to discuss with them they called himself on some rules about administrative fee, but in that rules dont have that thy can charge fee when account is locked.

That's simply theft. Nothing else to call it.

[luctens]

Optional says the OP may have a case if Bet365 were responsible for the locking of the account but from the OP's original post, it seems that Bet365 locked the account because the account wasn't verified and for some reason it took the OP 2 years to verify the account.

If it is simply that it took the OP 2 years to send satisfactory documents in order to unlock the account, then Bet365 have done nothing wrong as they are right to lock the account until the account is verified. Bet365 have no control over how long the OP takes to send the documents and as the OP took 2 years, then Bet365 enforced it's stated inactivity fee rules in the meantime whilst they were waiting for the documents so Bet365 seem to have followed their rules and don't seem to have done anything wrong here.

The OP says "How i cam stoped administrative fe when my account is locked". Sending the required documents quicker than 2 years later would have done it but if you've taken that long to send the documents then you have brought these inactivity fees upon yourself by not sending the documents quicker. It is certainly not "cheating" as you say, it is simply Bet365 abiding by their own rules.

The OP says "in that rules dont have that thy can charge fee when account is locked." It says in the Bet365 rules that if your account is inactive for 365 days then the inactivity fees will start so you having a locked account with no activity on it for 365 days because you haven't sent documents to Bet365 would constitute your account being inactive, it doesn't matter whether the account was locked or not.

The inactivity fee rules definitely aren't fair, but there are dozens of other terms and conditions I could add to that which are unfair. Hareeba suggests that we campaign against this rule but if we were to campaign against all unfair terms and conditions such as this one, we would be campaigning for the rest of our lives and we wouldn't actually have any time left for betting. We just have to accept that the gambling industry isn't completely fair for customers and never will be, that's just the way it is. So rather than wasting all of our time campaigning against these sorts of things, a much more efficient and easier thing to do is to look for ways to avoid these unfair terms and conditions.

In this case, there is a very simple way to avoid these terms, keep on top of your accounts, don't let them go inactive with a balance in them and then you won't be a victim of any of these inactivity fees.

[Tmuston Beltics]

That's unfortunate. Sounds like a scam to me.

[Hareeba!]

If a trader's rules contain unfair provisions they can be found to be unenforceable.

http://justiceforpunters.org/wp-cont...en-betting.pdf

[luctens]

If a trader's rules contain unfair provisions they can be found to be unenforceable.

http://justiceforpunters.org/wp-cont...en-betting.pdf

That may be the case but what I'm saying is that with a lot of the things in the gambling industry, the owness is on the customer not to be caught out by these terms and conditions so the customer must be pro-active in avoiding any of these unfair terms.

So whilst you might be able to challenge it further down the line, prevention is way better and easier than cure and there is usually a very easy way to avoid all of these terms and conditions in the first place and that will save a lot of time and hassle compared with getting caught out by these terms and then having to argue your case further down the line.

[Krstasdj3]

Optional says the OP may have a case if Bet365 were responsible for the locking of the account but from the OP's original post, it seems that Bet365 locked the account because the account wasn't verified and for some reason it took the OP 2 years to verify the account.

If it is simply that it took the OP 2 years to send satisfactory documents in order to unlock the account, then Bet365 have done nothing wrong as they are right to lock the account until the account is verified. Bet365 have no control over how long the OP takes to send the documents and as the OP took 2 years, then Bet365 enforced it's stated inactivity fee rules in the meantime whilst they were waiting for the documents so Bet365 seem to have followed their rules and don't seem to have done anything wrong here.

The OP says "How i cam stoped administrative fe when my account is locked". Sending the required documents quicker than 2 years later would have done it but if you've taken that long to send the documents then you have brought these inactivity fees upon yourself by not sending the documents quicker. It is certainly not "cheating" as you say, it is simply Bet365 abiding by their own rules.

The OP says "in that rules dont have that thy can charge fee when account is locked." It says in the Bet365 rules that if your account is inactive for 365 days then the inactivity fees will start so you having a locked account with no activity on it for 365 days because you haven't sent documents to Bet365 would constitute your account being inactive, it doesn't matter whether the account was locked or not.

The inactivity fee rules definitely aren't fair, but there are dozens of other terms and conditions I could add to that which are unfair. Hareeba suggests that we campaign against this rule but if we were to campaign against all unfair terms and conditions such as this one, we would be campaigning for the rest of our lives and we wouldn't actually have any time left for betting. We just have to accept that the gambling industry isn't completely fair for customers and never will be, that's just the way it is. So rather than wasting all of our time campaigning against these sorts of things, a much more efficient and easier thing to do is to look for ways to avoid these unfair terms and conditions.

In this case, there is a very simple way to avoid these terms, keep on top of your accounts, don't let them go inactive with a balance in them and then you won't be a victim of any of these inactivity fees.

I send all my documents i had, i had my id card in this period and i send to hem id card and my photos with id bear the face, but thy want to accept that document. I font know why. They want passport. I did not have passport because i cant take passport . And what you know about my case? Nothing. I send him documents about 50 times, and after two years they approve documents and activate my account. When i log in my money are missing. What now? Am i guilty because thy dont want unlock my account???

[Optional]

It's not just UK regulators.
I referred the Bet365 rules to the NT Commission but they showed no real interest in it.
What cost is there to a bookie for maintaining a dormant account? In this age of computerisation I would think it is next to zilch.
Our High Court has ruled that banks are entitled to recover reasonable costs for customer defaults, no more.
Bet365's rule allows them to charge 5% of a customer's balance each month. No reference at all to actual cost.
We need to have a campaign to get rules like this removed.

I think the bank ruling was based on specific banking laws.

Private companies can actually charge what they want for any service.

They cannot impose any sort of fine, but I think it would be a tough argument to say this is a fine.

[luctens]

I send all my documents i had, i had my id card in this period and i send to hem id card and my photos with id bear the face, but thy want to accept that document. I font know why. They want passport. I did not have passport because i cant take passport . And what you know about my case? Nothing. I send him documents about 50 times, and after two years they approve documents and activate my account. When i log in my money are missing. What now? Am i guilty because thy dont want unlock my account???

What I know about your case is what you put in your first post as I referred to in my post and also I know the further information that you have put in your second post.

Let's get this straight. Bet365 are one of the biggest and most reputable gambling companies in the world so they aren't going to try any scam tactics etc and lock your account for no reason. They obviously had concerns about whether the ID card you sent them was genuine or not or they had other concerns about that document and therefore they didn't accept the ID card.

They then asked for your passport which is fair enough if they have valid concerns about your ID card. You say "i cant take passport". What do you mean by this? Surely you could just apply for a passport and get one.

There must have been some trigger for Bet365 to have now unlocked your account after 2 years like you sending them a passport or something else on top of the original documents as I doubt Bet365 have just changed their mind for no reason at all after 2 years to unlock your account.

You say "Am i guilty because thy dont want unlock my account???" It wouldn't have been that Bet365 didn't want to unlock your account, it would have been that they had significant concerns over your documents etc as Bet365 aren't the kind of company to keep your account locked for 2 years just for the fun of it.

I don't know what type of ID card you sent them but as a rule, if you're gambling online you really need to have either a provisional or full driving licence or a passport to be sure of passing all ID checks with all bookmakers and it is very strange indeed when you say that it has taken you 2 years to get together sufficient ID documents for Bet365 to unlock your account, as if you're applying for a passport or driving licence then it should take no more than 1 month, not 2 years, so alarm bells definitely ring with you taking 2 years to verify your account with a reputable company like Bet365.

[Optional]

^^^ As I said, IF the book is SOLELY responsible for the long wait before approving the account, then it's unfair. They very well may not be.

But if the player supplied everything asked for in a timely manner and it simply took Bet365 this long to grant approval, then he has a good argument on the grounds of fairness imho.

[luctens]

^^^ As I said, IF the book is SOLELY responsible for the long wait before approving the account, then it's unfair. They very well may not be.

But if the player supplied everything asked for in a timely manner and it simply took Bet365 this long to grant approval, then he has a good argument on the grounds of fairness imho.

Yes I agree but I'm just going on the OP posts and my reading of that is that it seems from those posts that the OP has ultimately caused this issue, not Bet365. From the OP's posts, it seems that the OP has sent ID card etc originally and Bet365 had concerns over that so asked for a passport and for whatever reason it has taken the OP 2 years to come back with the required documents and because it has taken the OP 2 years to send the required documents, the inactivity fees have consequently kicked in. If that is the case and Bet365 can show that they had valid concerns over the original rejection of documents and consequential passport request and it is simply that the OP has taken 2 years to get the required documents back to them, then the OP has no case, as it would have been solely the OP's fault for this occurring because a valid request of documents would have been made by Bet365 and the OP has taken an unreasonably long amount of time to get back to them so in that situation the fault would be on the OP for causing the account to be locked for so long and therefore it would be the OP's fault that they have incurred the inactivity fees.

The only sort of situation where the OP would have a case is something similar to if Bet365 had rejected the original ID card etc documents and only after 2 years they have said to the OP that they made a mistake 2 years ago, we shouldn't have suspended the account in the first place, we shouldn't have asked for the passport as the ID card was valid and we are now unlocking your account. In that situation, it would have been Bet365's fault for mistakenly rejecting the original documents and locking the account and their fault for not noticing this error sooner than 2 years later and therefore keeping the OP's account locked for 2 years and therefore Bet365's fault for the inactivity fees being incurred.

However, from the information given by the OP in their posts, and the fact that Bet365 is such a reputable company and they don't usually make such glaring errors like this and even if mistakes are made, they usually sort it out within hours or days, certainly not 2 years later, therefore I doubt the latter scenario is the case.

[Krstasdj3]

What I know about your case is what you put in your first post as I referred to in my post and also I know the further information that you have put in your second post.

Let's get this straight. Bet365 are one of the biggest and most reputable gambling companies in the world so they aren't going to try any scam tactics etc and lock your account for no reason. They obviously had concerns about whether the ID card you sent them was genuine or not or they had other concerns about that document and therefore they didn't accept the ID card.

They then asked for your passport which is fair enough if they have valid concerns about your ID card. You say "i cant take passport". What do you mean by this? Surely you could just apply for a passport and get one.

There must have been some trigger for Bet365 to have now unlocked your account after 2 years like you sending them a passport or something else on top of the original documents as I doubt Bet365 have just changed their mind for no reason at all after 2 years to unlock your account.

You say "Am i guilty because thy dont want unlock my account???" It wouldn't have been that Bet365 didn't want to unlock your account, it would have been that they had significant concerns over your documents etc as Bet365 aren't the kind of company to keep your account locked for 2 years just for the fun of it.

I don't know what type of ID card you sent them but as a rule, if you're gambling online you really need to have either a provisional or full driving licence or a passport to be sure of passing all ID checks with all bookmakers and it is very strange indeed when you say that it has taken you 2 years to get together sufficient ID documents for Bet365 to unlock your account, as if you're applying for a passport or driving licence then it should take no more than 1 month, not 2 years, so alarm bells definitely ring with you taking 2 years to verify your account with a reputable company like Bet365.

If I have a ban on leaving the country then i cant take a passport, if i do not know to drive i can not take drivers licence and they unlock my account after i take new id card, when old was expired. In this situation when they want unlock my account how they can crage administrative fee. Tell me one way in that situation that I could stop administrative fees charge.

And dont talk me about bet365 like you work for them. That the biggist companies like them cheap us "little people" on that stupid deceitful ways because thy think that we dont have chance to win them on court.
My opinion is that they are rude, arrogant, and think they are above the law. If i have money in account of that "the biggest company" why they took it, why my money is not safe with them? Do I need to worry that my money disappear?

[luctens]

If I have a ban on leaving the country then i cant take a passport, if i do not know to drive i can not take drivers licence and they unlock my account after i take new id card, when old was expired. In this situation when they want unlock my account how they can crage administrative fee. Tell me one way in that situation that I could stop administrative fees charge.

And dont talk me about bet365 like you work for them. That the biggist companies like them cheap us "little people" on that stupid deceitful ways because thy think that we dont have chance to win them on court.
My opinion is that they are rude, arrogant, and think they are above the law. If i have money in account of that "the biggest company" why they took it, why my money is not safe with them? Do I need to worry that my money disappear?

You seem to say that you originally sent your ID card to Bet365 and they rejected it, but they then accepted a new ID card from you 2 years later when your ID card that you originally sent to them had expired and you therefore got sent a new ID card. If Bet365 have accepted the new ID card after it had been renewed, then Bet365 obviously haven't got a problem in general with the type of ID card that you sent them, but they had specific concerns with the specific document that you sent them originally, whether it was the quality of the document you sent, whether the document was damaged or whatever it may be.

If Bet365 did specify problems such as this with the document, then surely 2 years ago you could have requested a brand new copy of the ID card from whichever authority issued the ID card and then there should have been no problems with Bet365 accepting the new copy of the ID card. Instead it seems that rather than asking for a brand new copy of the ID card at the time from the relevant authority, you have waited 2 years for it to expire and then for you to automatically get a new ID card sent to you. If that is the case, then rather than wait for 2 years for the ID card to expire for you to be able to send a new ID card to Bet365, you could have taken a pro-active approach and request a brand new ID card straight away 2 years ago and then sent this brand new ID card to Bet365 and evidenced by them accepting your new ID card now, I'm sure if you had have done this 2 years ago then Bet365 would have then verified your account 2 years ago, then unlocked your account, and then you wouldn't have got these inactivity fees.

Alternatively, even if you can't drive, you could still have applied for a provisional driving licence which would have sufficed as ID and you therefore could have got your account unlocked 2 years ago, and again this would have prevented you incurring these inactivity fees.

I am simply pointing out Bet365's stature in the gambling industry to demonstrate the fact that they aren't some bookmaker that has run out of money and therefore trying to steal your €340. If they have locked your account, then they have done so because they feel they have legitimate concerns and they are definitely not trying to cheat you or anything.

You ask "why they took" your money. You know why that is, because it took 2 years to get your account verified and in the meantime Bet365's inactivity fees as per their rules kicked in.

You ask "why my money is not safe with them?" and "Do I need to worry that my money disappear?" Your money is safe with Bet365 and won't disappear, but only if you abide by their terms such as their inactivity fee rules, and you haven't abided by these rules, and that's why your money has been wiped out. Bet365 haven't cheated you or anything, as all they have done is abide by their rules which you agreed to when signing up.

The OP doesn't seem to be arguing that Bet365 originally rejecting the documents was the wrong action for them to take, the OP's argument seems to be that they had no choice but to wait 2 years for the ID card to expire and therefore get a new ID card to send to Bet365 and as they had no choice but to wait 2 years, then Bet365 should waive the inactivity fees. From what the OP has said, as I described earlier I don't see that the OP had no choice but to wait 2 years as it seems to me as I described earlier that the OP had two very reasonable options to get the required ID documentation at the time and to get the Bet365 account verified 2 years ago. It seems that for whatever reason the OP declined to choose one of these two options and because of that, the account has stayed locked for 2 years and the inactivity fees have kicked in as a result of the OP not taking steps to get acceptable ID documentation at the time when it seems that they had 2 reasonable options in order to get such documents.

If that is the case, then the fault lies solely with the OP taking 2 years to get the required document when it seems that they could have got sufficient documentation within 1 month either by requesting a brand new ID card or getting a provisional driving licence. The OP seems to have needlessly waited 2 years for the original ID card to expire and therefore for them to then get sent the new ID card, this has then therefore resulted in the meantime these inactivity fees kicking in so it seems to be as a direct result of the OP's needless delay in getting sufficient documentation that they have incurred these inactivity fees. If that is the situation, then the OP has no case whatsoever.

[ADR51]

Something stinks in here.....
And the way he reacts just makes it even more fishy....

[Krstasdj3]

You seem to say that you originally sent your ID card to Bet365 and they rejected it, but they then accepted a new ID card from you 2 years later when your ID card that you originally sent to them had expired and you therefore got sent a new ID card. If Bet365 have accepted the new ID card after it had been renewed, then Bet365 obviously haven't got a problem in general with the type of ID card that you sent them, but they had specific concerns with the specific document that you sent them originally, whether it was the quality of the document you sent, whether the document was damaged or whatever it may be.

If Bet365 did specify problems such as this with the document, then surely 2 years ago you could have requested a brand new copy of the ID card from whichever authority issued the ID card and then there should have been no problems with Bet365 accepting the new copy of the ID card. Instead it seems that rather than asking for a brand new copy of the ID card at the time from the relevant authority, you have waited 2 years for it to expire and then for you to automatically get a new ID card sent to you. If that is the case, then rather than wait for 2 years for the ID card to expire for you to be able to send a new ID card to Bet365, you could have taken a pro-active approach and request a brand new ID card straight away 2 years ago and then sent this brand new ID card to Bet365 and evidenced by them accepting your new ID card now, I'm sure if you had have done this 2 years ago then Bet365 would have then verified your account 2 years ago, then unlocked your account, and then you wouldn't have got these inactivity fees.

Alternatively, even if you can't drive, you could still have applied for a provisional driving licence which would have sufficed as ID and you therefore could have got your account unlocked 2 years ago, and again this would have prevented you incurring these inactivity fees.

I am simply pointing out Bet365's stature in the gambling industry to demonstrate the fact that they aren't some bookmaker that has run out of money and therefore trying to steal your €340. If they have locked your account, then they have done so because they feel they have legitimate concerns and they are definitely not trying to cheat you or anything.

You ask "why they took" your money. You know why that is, because it took 2 years to get your account verified and in the meantime Bet365's inactivity fees as per their rules kicked in.

You ask "why my money is not safe with them?" and "Do I need to worry that my money disappear?" Your money is safe with Bet365 and won't disappear, but only if you abide by their terms such as their inactivity fee rules, and you haven't abided by these rules, and that's why your money has been wiped out. Bet365 haven't cheated you or anything, as all they have done is abide by their rules which you agreed to when signing up.

The OP doesn't seem to be arguing that Bet365 originally rejecting the documents was the wrong action for them to take, the OP's argument seems to be that they had no choice but to wait 2 years for the ID card to expire and therefore get a new ID card to send to Bet365 and as they had no choice but to wait 2 years, then Bet365 should waive the inactivity fees. From what the OP has said, as I described earlier I don't see that the OP had no choice but to wait 2 years as it seems to me as I described earlier that the OP had two very reasonable options to get the required ID documentation at the time and to get the Bet365 account verified 2 years ago. It seems that for whatever reason the OP declined to choose one of these two options and because of that, the account has stayed locked for 2 years and the inactivity fees have kicked in as a result of the OP not taking steps to get acceptable ID documentation at the time when it seems that they had 2 reasonable options in order to get such documents.

If that is the case, then the fault lies solely with the OP taking 2 years to get the required document when it seems that they could have got sufficient documentation within 1 month either by requesting a brand new ID card or getting a provisional driving licence. The OP seems to have needlessly waited 2 years for the original ID card to expire and therefore for them to then get sent the new ID card, this has then therefore resulted in the meantime these inactivity fees kicking in so it seems to be as a direct result of the OP's needless delay in getting sufficient documentation that they have incurred these inactivity fees. If that is the situation, then the OP has no case whatsoever.

Ok i see that you work for bet365. Tell me why they accept deposit when account is not verified and when we got some money they need verified account or payout. Is that ok. When i deposit money dont need id card and when i want payout i need id. If you work for them then you can se that i send to them all. Clearly photos of my id and photos of my face with id near my face. And they no have right to take my mony never, doesnot mether if i did not send them id for 20 years my money must be on my account.

[Krstasdj3]

Something stinks in here.....
And the way he reacts just makes it even more fishy....

Please explain to me what stinks?
Is that correct to take from my account 340 euros for nothing.

[luctens]

Ok i see that you work for bet365. Tell me why they accept deposit when account is not verified and when we got some money they need verified account or payout. Is that ok. When i deposit money dont need id card and when i want payout i need id. If you work for them then you can se that i send to them all. Clearly photos of my id and photos of my face with id near my face. And they no have right to take my mony never, doesnot mether if i did not send them id for 20 years my money must be on my account.

You think that just because somebody questions what you are saying, you think person must work for Bet365. Get real. I have no connection with them whatsoever. You need to accept that not everybody is always going to agree with you.

In terms of Bet365 only requesting ID on withdrawal, a lot of online gambling companies will only ask for ID on withdrawal, whether it's ok or not is neither here nor there as that's just the way it works with a lot of online gambling websites. As I said before your stupid claim of me working for Bet365 isn't true so I haven't seen what you've sent already.

You already said previously that you sent your ID and a photo of you with your face near your ID in a previous post, and you said that Bet365 rejected those documents, so they must have had significant concerns with these documents. Bet365 must have told you at the time what these specific concerns they had with these documents were and if they didn't, you need to ask for a detailed explanation of what their concerns were with the original documents.

You say "And they no have right to take my mony never, doesnot mether if i did not send them id for 20 years my money must be on my account." That is simply wrong. Bet365 have inactivity fee rules which state that in your situation with how long your account has been inactive for, they have the right to remove your whole balance. Whether you agree with the rules or if you think they are fair or not, you signed up and agreed to these rules so you are bound by them whether you like it or not.

[Krstasdj3]

You seem to say that you originally sent your ID card to Bet365 and they rejected it, but they then accepted a new ID card from you 2 years later when your ID card that you originally sent to them had expired and you therefore got sent a new ID card. If Bet365 have accepted the new ID card after it had been renewed, then Bet365 obviously haven't got a problem in general with the type of ID card that you sent them, but they had specific concerns with the specific document that you sent them originally, whether it was the quality of the document you sent, whether the document was damaged or whatever it may be.

If Bet365 did specify problems such as this with the document, then surely 2 years ago you could have requested a brand new copy of the ID card from whichever authority issued the ID card and then there should have been no problems with Bet365 accepting the new copy of the ID card. Instead it seems that rather than asking for a brand new copy of the ID card at the time from the relevant authority, you have waited 2 years for it to expire and then for you to automatically get a new ID card sent to you. If that is the case, then rather than wait for 2 years for the ID card to expire for you to be able to send a new ID card to Bet365, you could have taken a pro-active approach and request a brand new ID card straight away 2 years ago and then sent this brand new ID card to Bet365 and evidenced by them accepting your new ID card now, I'm sure if you had have done this 2 years ago then Bet365 would have then verified your account 2 years ago, then unlocked your account, and then you wouldn't have got these inactivity fees.

Alternatively, even if you can't drive, you could still have applied for a provisional driving licence which would have sufficed as ID and you therefore could have got your account unlocked 2 years ago, and again this would have prevented you incurring these inactivity fees.

I am simply pointing out Bet365's stature in the gambling industry to demonstrate the fact that they aren't some bookmaker that has run out of money and therefore trying to steal your €340. If they have locked your account, then they have done so because they feel they have legitimate concerns and they are definitely not trying to cheat you or anything.

You ask "why they took" your money. You know why that is, because it took 2 years to get your account verified and in the meantime Bet365's inactivity fees as per their rules kicked in.

You ask "why my money is not safe with them?" and "Do I need to worry that my money disappear?" Your money is safe with Bet365 and won't disappear, but only if you abide by their terms such as their inactivity fee rules, and you haven't abided by these rules, and that's why your money has been wiped out. Bet365 haven't cheated you or anything, as all they have done is abide by their rules which you agreed to when signing up.

The OP doesn't seem to be arguing that Bet365 originally rejecting the documents was the wrong action for them to take, the OP's argument seems to be that they had no choice but to wait 2 years for the ID card to expire and therefore get a new ID card to send to Bet365 and as they had no choice but to wait 2 years, then Bet365 should waive the inactivity fees. From what the OP has said, as I described earlier I don't see that the OP had no choice but to wait 2 years as it seems to me as I described earlier that the OP had two very reasonable options to get the required ID documentation at the time and to get the Bet365 account verified 2 years ago. It seems that for whatever reason the OP declined to choose one of these two options and because of that, the account has stayed locked for 2 years and the inactivity fees have kicked in as a result of the OP not taking steps to get acceptable ID documentation at the time when it seems that they had 2 reasonable options in order to get such documents.

If that is the case, then the fault lies solely with the OP taking 2 years to get the required document when it seems that they could have got sufficient documentation within 1 month either by requesting a brand new ID card or getting a provisional driving licence. The OP seems to have needlessly waited 2 years for the original ID card to expire and therefore for them to then get sent the new ID card, this has then therefore resulted in the meantime these inactivity fees kicking in so it seems to be as a direct result of the OP's needless delay in getting sufficient documentation that they have incurred these inactivity fees. If that is the situation, then the OP has no case whatsoever.

In my country dont have provisional driving licence, and i no need driver's licence because i cant drive, i am persons with disabilities. Why i must to get new id. My old id was valid. Why? I must pay for new id because bet 365 wont accept my id. What do you know about taking documents in my country? Nothing. Because of that dont say anything about that.

[luctens]

In my country dont have provisional driving licence, and i no need driver's licence because i cant drive, i am persons with disabilities. Why i must to get new id. My old id was valid. Why? I must pay for new id because bet 365 wont accept my id. What do you know about taking documents in my country? Nothing. Because of that dont say anything about that.

You say that your old ID that you originally sent to Bet365 was valid, but after sending this ID to them and also a photo of you with your face near this ID, Bet365 still obviously had significant concerns with these documents as they still rejected them.

As I said on my previous post, Bet365 must have told you what their concerns were with the original documents when rejecting them, for example that the document was damaged or not of a high enough picture quality you sent them or something. When they gave you whatever reason they gave you for rejecting the documents, you then would need to have acted upon that. If Bet365 say for example that the document is damaged and they won't accept it for that reason, you would either need to pay for a new undamaged ID card and send it to Bet365, or if you don't agree with Bet365 that the document is significantly damaged, you would need go through their complaints procedure, then through IBAS, Gambling Commission, courts etc to fight your case.

In this situation it seems that you didn't do any of this, not rectifying whatever issues Bet365 raised with the documents and not going through the complaints procedure arguing against this either, you seemed to just wait 2 years for a new ID card and think that would be ok. You need to know that with a lot of gambling companies that isn't ok and taking this sort of time to sort out the situation will invariably mean you incur inactivity fees.

[Krstasdj3]

You say that your old ID that you originally sent to Bet365 was valid, but after sending this ID to them and also a photo of you with your face near this ID, Bet365 still obviously had significant concerns with these documents as they still rejected them.

As I said on my previous post, Bet365 must have told you what their concerns were with the original documents when rejecting them, for example that the document was damaged or not of a high enough picture quality you sent them or something. When they gave you whatever reason they gave you for rejecting the documents, you then would need to have acted upon that. If Bet365 say for example that the document is damaged and they won't accept it for that reason, you would either need to pay for a new undamaged ID card and send it to Bet365, or if you don't agree with Bet365 that the document is significantly damaged, you would need go through their complaints procedure, then through IBAS, Gambling Commission, courts etc to fight your case.

In this situation it seems that you didn't do any of this, not rectifying whatever issues Bet365 raised with the documents and not going through the complaints procedure arguing against this either, you seemed to just wait 2 years for a new ID card and think that would be ok. You need to know that with a lot of gambling companies that isn't ok and taking this sort of time to sort out the situation will invariably mean you incur inactivity fees.

Doesn't matter what you think. I know that i am right. I had MY MONEY on that account and now that money missing. I can see that you are man of bet 365, and you are not right too. Give me your money and after two years i will tell you that you dont have that money because you did not call me two years.
That is the shame especially because they are the biggest gambling company. They did not tell me give us your ID when i placed deposit. Am i right? But when i want my mobey they locked my account and take my money for inactivity. It is nothing but the cheating of players.

[luctens]

Doesn't matter what you think. I know that i am right. I had MY MONEY on that account and now that money missing. I can see that you are man of bet 365, and you are not right too. Give me your money and after two years i will tell you that you dont have that money because you did not call me two years.
That is the shame especially because they are the biggest gambling company. They did not tell me give us your ID when i placed deposit. Am i right? But when i want my mobey they locked my account and take my money for inactivity. It is nothing but the cheating of players.

You're not right, however much you try to convince yourself that you are. You accepted the Bet365 terms which included the inactivity fee rules and Bet365 have very simply carried out those rules as per their terms that you already accepted when you signed up. Those rules have resulted in you losing your balance. It is your money when you deposit, but when you breach the inactivity fee terms as you have in this situation, the money is no longer yours and Bet365 is well within their rights to confiscate the balance as per their terms. If you didn't like those rules, you shouldn't have accepted them when signing up.

Once again, I have absolutely no connection whatsoever to Bet365.

I won't be giving you any of my money thank you very much, but if I did give you any money and I signed a contract with that which says if after two years I don't contact you then you have the right to confiscate my money, then if I don't contact you after two years then I have no right to expect my money from you.

It is the same here. By you accepting Bet365's terms and conditions when signing up, you have signed a contract which authorises Bet365 to remove the whole balance from your account should you find yourself in the situation you're in now. You accepted those terms, and now you have to accept the consequences of those terms with the situation you are now in, which is that Bet365 have every right to remove your balance in these circumstances.

They are one of the biggest gambling companies as you say, but they have a set of rules which are clearly stated and they will follow those rules when operating your account, it is very simple.

As I said before, whether it is right for Bet365 to only ask for ID on withdrawal is neither here nor there, as that's what a lot of gambling companies do and that's just the way it works in the online gambling industry.

It is in no way "cheating" by Bet365. They have a set of rules which you accepted when you signed up and they are simply following through on operating on those rules that are clearly stated on their website. No "cheating" here whatsoever.

The very simple message is that if you had provided sufficient documentation to Bet365 at the time and not waited 2 years, Bet365 wouldn't have charged you inactivity fees, your account balance would still be intact and you wouldn't have been in this mess in the first place so this debacle you're in seems to be very much self inflicted.

[jjgold]

basically do not let your account go stagnant

send in legit docs and you have no issues

[Hareeba!]

basically do not let your account go stagnant

send in legit docs and you have no issues

Essentially that is quite correct.
But I've seen too many reports about some of these UK firms making it extremely difficult for players from some areas such as Eastern Europe with what appear to be excessive demands.
And overriding this whole story is the fact that excessive dormancy fees are unfair and thus unenforecable at law.

[Krstasdj3]

Essentially that is quite correct.
But I've seen too many reports about some of these UK firms making it extremely difficult for players from some areas such as Eastern Europe with what appear to be excessive demands.
And overriding this whole story is the fact that excessive dormancy fees are unfair and thus unenforecable at law.

You are totally right. I am from Serbia and as i said i send to them my documents, then they want photos not scanned docs, i send photos, then they want my photos with id near my face, i send that to them too, then they tell me that is not enough we need passport but i have no right to take passport because i am banned for some period to leave country, but They specifically asked for a passport and I gave up because I knew I could not pull passport. When i take new ID after two years i decided to try to send to them new id, they want from me again photos with id card near the face, after that they ask me for passport again, i explained them that i cant take passport, and they tell me that they cant verified my account. Next day Suddenly i got email that my account is fully verified i was surprised. They tell me the day before that they don't want to unlocked my account without passport. I was surprised. When i finally login my account was empty, no money on my account.

[luctens]

You are totally right. I am from Serbia and as i said i send to them my documents, then they want photos not scanned docs, i send photos, then they want my photos with id near my face, i send that to them too, then they tell me that is not enough we need passport but i have no right to take passport because i am banned for some period to leave country, but They specifically asked for a passport and I gave up because I knew I could not pull passport. When i take new ID after two years i decided to try to send to them new id, they want from me again photos with id card near the face, after that they ask me for passport again, i explained them that i cant take passport, and they tell me that they cant verified my account. Next day Suddenly i got email that my account is fully verified i was surprised. They tell me the day before that they don't want to unlocked my account without passport. I was surprised. When i finally login my account was empty, no money on my account.

You say "I gave up because I knew I could not pull passport." You need to have asked Bet365 for a full explanation at the time on exactly what was wrong with your ID card and then have tried to rectify whatever the specific issues were that Bet365 raised. If you weren't then satisfied with Bet365's explanation on why they rejected your documents, you then needed to have gone through the complaints procedure through to IBAS, Gambling Commission, courts etc.

If you decided that rather than taking those steps, you were just going to wait 2 years to get a new ID card before sending that to Bet365, you really had to know that with a lot of gambling companies, keeping an account inactive for 2 years is likely to mean that you incur hefty inactivity fees, as you have done here.

If you had followed through with this issue at the time with Bet365, you probably would have got it resolved at the time.

You saying that you gave up simply isn't good enough.

[Krstasdj3]

You say "I gave up because I knew I could not pull passport." You need to have asked Bet365 for a full explanation at the time on exactly what was wrong with your ID card and then have tried to rectify whatever the specific issues were that Bet365 raised. If you weren't then satisfied with Bet365's explanation on why they rejected your documents, you then needed to have gone through the complaints procedure through to IBAS, Gambling Commission, courts etc.

If you decided that rather than taking those steps, you were just going to wait 2 years to get a new ID card before sending that to Bet365, you really had to know that with a lot of gambling companies, keeping an account inactive for 2 years is likely to mean that you incur hefty inactivity fees, as you have done here.

If you had followed through with this issue at the time with Bet365, you probably would have got it resolved at the time.

You saying that you gave up simply isn't good enough.

How they charge administrative fee if my balance is 0.00???? Tell me how?? What rules can give them right to take my money. No that rule on the world. I did not lose money on gambling, they take me my own monay. THEY ARE STOLEN MY MONEY. What if i was in prision and i dodnt have access to computer. Does they send me letter on my address or call me to warm me about administrative fee if i dont verified my account?? No. So please stop saying to me abot my account verification. I send to them all legal documents i had. They didn't explained me why they dont want accept my id for verification. Only say we cnt accept id card can you send your passport. I did not know that i need passport to gamble on bet365. I need passport if i travel.

[Krstasdj3]

@luctens
Instead of giving me advice on how to get them to give me back the money you are defended the company that has millions and stealing 340 euro from a man to whom 340 euro is monthly salary in Serbia

Everybody knows that every company like bet365 have bots like you at influential forums who defended their interests for adequate compensation.

[Hareeba!]

How they charge administrative fee if my balance is 0.00???? Tell me how?? What rules can give them right to take my money. No that rule on the world. I did not lose money on gambling, they take me my own monay. THEY ARE STOLEN MY MONEY. What if i was in prision and i dodnt have access to computer. Does they send me letter on my address or call me to warm me about administrative fee if i dont verified my account?? No. So please stop saying to me abot my account verification. I send to them all legal documents i had. They didn't explained me why they dont want accept my id for verification. Only say we cnt accept id card can you send your passport. I did not know that i need passport to gamble on bet365. I need passport if i travel.

It is clearly stated in their terms and conditions that if your account is dormant for 12 months they will start charging fees.

However that rule only came into effect on 1st August 2014. You may have additional grounds for disputing it's application if your account was blocked before then?

Before applying the fees they are required to make a reasonable attempt to notify you at the address you registered with. Your responsibility to keep that updated.

None of that however can possibly justify charging a fee of 5% of your balance each month. There is no way that could be seen as a fair cost of them maintaining your inactive account.

[Krstasdj3]

It is clearly stated in their terms and conditions that if your account is dormant for 12 months they will start charging fees.

However that rule only came into effect on 1st August 2014. You may have additional grounds for disputing it's application if your account was blocked before then?

Before applying the fees they are required to make a reasonable attempt to notify you at the address you registered with. Your responsibility to keep that updated.

None of that however can possibly justify charging a fee of 5% of your balance each month. There is no way that could be seen as a fair cost of them maintaining your inactive account.

Thank you for the excellent information and advice. I'll try to Gibraltar gambling authority and I'll see what to do next if they reject me. Strasbourg is last solution

[Grivas_Digeni]

That's simply theft. Nothing else to call it.

What would it take to prompt organized action from SBR / SBR posters in order to get bet365 to change some of their unfair rules? Is 10 complaints enough to initiate a review of their A+ rating? Is 100 complaints enough?

[luctens]

How they charge administrative fee if my balance is 0.00???? Tell me how?? What rules can give them right to take my money. No that rule on the world. I did not lose money on gambling, they take me my own monay. THEY ARE STOLEN MY MONEY. What if i was in prision and i dodnt have access to computer. Does they send me letter on my address or call me to warm me about administrative fee if i dont verified my account?? No. So please stop saying to me abot my account verification. I send to them all legal documents i had. They didn't explained me why they dont want accept my id for verification. Only say we cnt accept id card can you send your passport. I did not know that i need passport to gamble on bet365. I need passport if i travel.

They didn't charge you an administrative/inactivity fee when your balance was 0.00. They charged you the inactivity fees as per their rules when you had a positive balance and kept charging them until your balance was 0.00 so I don't know what you're talking about there.

You say "What rules can give them right to take my money. No that rule on the world." and "THEY ARE STOLEN MY MONEY". The rules are there in black and white on Bet365's website for goodness sake and you accepted these rules when you signed up. That's the rules that give them the right to remove your balance. They haven't "stolen" your money. They have simply followed their own stated rules, rules that you agreed to when signing up so that is obviously not stealing.

You say "What if i was in prision and i dodnt have access to computer." You have already mentioned previously that you are not allowed out of your country and therefore not allowed a passport and then mention an example of a scenario where you are in prison, so if Bet365 are reading this I'm sure they are getting more and more suspicious as they go along given they obviously already had significant concerns about your original ID document in the first place.

In terms of your actual example of that scenario if you were in prison, you would obviously have to use one of your allowed prison phone calls to call Bet365 and explain to them the situation and you would need to post the required documentation to Bet365 from prison or get somebody you know on the outside to sort out sending documentation but that is such a farfetch'd scenario to speculate on, you need to get back into the real world and look at what the situation actually is, not what some random scenario that it might be with you being in prison.

You say "Does they send me letter on my address or call me to warm me about administrative fee if i dont verified my account??" Most gambling companies don't use letter or phone call as a form of contact, the vast majority of contact is by e-mail so I expect if you look back at the e-mail inbox of the e-mail you signed up to Bet365 with, then Bet365 would probably have sent you at least one e-mail warning you that these inactivity fees were about to start and if you are savvy in any way about online gambling websites, you had to know that a lot of these websites would have these inactivity fees so you should have made yourself aware already that these inactivity fees were likely if you are leaving your account inactive for 2 years. So there is a combination there of Bet365 probably letting you know by e-mail about these inactivity fees, and that you should have known yourself already.

You say "They didn't explained me why they dont want accept my id for verification. Only say we cnt accept id card can you send your passport. I did not know that i need passport to gamble on bet365. I need passport if i travel." As I said before, if Bet365 didn't explain to you why they didn't accept your ID card for verification, you needed to then have demanded at the time a full and detailed explanation of why that was, and then you could have either rectified whatever concerns Bet365 raised with your ID card, or if you believed that Bet365 were wrong and there was nothing wrong with your ID card, you then needed to have gone through the complaints procedure through to IBAS, Gambling Commission, courts etc to argue your case at the time. In your own words, you didn't do any of that, you just "gave up". You say didn't know you needed a passport to bet at Bet365, but that obviously isn't the case that you must have a passport to bet at Bet365, because Bet365 have now verified your account with your new ID card and not needing your passport. So Bet365 will obviously verify accounts with some types of ID card without needing a passport, but the problem here is obviously they had significant concerns with the validity of the documents or some other concern to do with the documents you were sending originally.

@luctens
Instead of giving me advice on how to get them to give me back the money you are defended the company that has millions and stealing 340 euro from a man to whom 340 euro is monthly salary in Serbia

Everybody knows that every company like bet365 have bots like you at influential forums who defended their interests for adequate compensation.

Strasbourg is last solution

I've already given advice on a previous post on the sort of situation where you may have a case with Bet365, basically only if they have been completely negligent, but the more and more you say makes it pretty obvious that Bet365 haven't done anything wrong here and have just followed their terms that you agreed to so there is no case for Bet365 to refund your money based on their terms that they have followed that you agreed to. If I don't think there is any case for you to get your money back, then I'm obviously not going to give you advice on how to get your money back, because I don't see that you have any case whatsoever. Even if you take it to the courts, your court costs are likely to be way more than the amount you are claiming for, so that would be a complete waste of time.

"you are defended the company that has millions and stealing 340 euro from a man to whom 340 euro is monthly salary in Serbia".

Although I'm a gambler, I don't look at things from a one-way view where the gambler making the complaint always has to be right, I take a balanced view and look at all of the information and make a judgement based on that, and if that means the punter is in the wrong as is the case here, then so be it, I'm not going to defend the punter in any way whatsoever if the punter is in the wrong.

Whether it is a company like Bet365 that has millions or a very small bookmaker that has limited money and whether the bookmaker is dealing with a customer like you where obviously €340 is a lot of money or if they are dealing with a customer where €340 doesn't mean a lot, frankly none of that matters whatsoever. The bookmaker must abide by their rules the same for all customers in all cases, it doesn't matter whether the bookmaker is rich or poor or whether the punter is rich or poor, the bookmaker must always come to the same decision on whatever the circumstances are.

You say "Everybody knows that every company like bet365 have bots like you at influential forums who defended their interests for adequate compensation."

Yet again I have absolutely no connection whatsoever with Bet365, and you are now saying I'm a "bot" so I'm not actually even a real person now, but I'm a "bot". You need to accept that just because somebody doesn't agree with you, doesn't mean that they automatically have to be a representative from the betting company. Maybe, just maybe, put the idea round your head that you might just be wrong for once and that somebody is actually pointing out the reasons why. That doesn't mean that person is a representative of the betting company, it just means that person is saying it as it is without having rose-tinted glasses on and that person isn't living in a fantasy world where they have a one-way, punter must always be right view.

Get real. You're so deluded it's unbelievable.