[Kaboomba]

Edit by SBR: We spoke with BetOnline. One of the things that the player left out of his initial post is that he played in the casino after asking for it to be turned off and won $408, and was paid this amount as normal. He didn't contact BetOnline again until after he lost in the casino following that reminding them that he still had access.

BetOnline would've corrected his access if he had pointed it out previously, he's now threatening to scam the sportsbook. This type of poster activity is not welcome on SBR Forum.

___________________


BetOnline.ag lied to me then continued to lie in an attempt to cover it up.


Before I deposit into any sportsbook, I always make sure there is no casino or have the casino access disabled. I am fine with sports betting and poker, but don't trust myself with a casino. So I had the BetOnline casino access disabled before I joined. However, the following happened:


4/30 : I request the casino access to be disabled.


5/1: I receive an e-mail saying the casino access has been disabled. PROOF: http://i.imgur.com/PhEPVRK.png


5/2 through 7/13 : I play poker and place some sports bets, never playing in the casino.


7/14: I have some bad beats and try to play in the casino. It allows me to play and I promptly lose all 7 hands and lose all of my money ($1,000). As a student this is A LOT of money to me. I should have never been allowed to play blackjack so I contact support and they say they will contact me with a resolution. They then proceeded to lie and lie and lie.


Email #1: They claim they are actually in the PROCESS of closing the casino account. Hmmm so it takes 2 months to close a casino account? Why did they e-mail me on 5/1 saying the casino account was closed then?
PROOF: http://i.imgur.com/5jGMLFL.png




Email #2 (5 minutes later): They say they can't issue me a refund since they were in the process of closing the casino account and it was my fault for playing. What absolute bullshit. The whole point of closing a casino account is so that you aren't tempted to play after bad beats and lose more money.
PROOF: http://i.imgur.com/K0rWOMh.png




Email #3: 2 months later and $1,000 later they actually close the casino account. How convenient.
PROOF: http://i.imgur.com/Zm8mTlx.png


I feel very cheated and lied to by this awful company. They thought they could just lie and lie and get me to lose money in the casino. Now, I'm afraid they are going to get away with it.


In conclusion, it was obviously my decision to place those blackjack bets. However, it was also my decision to join BetOnline. And I only did so under the false pretense that the casino account would be disabled. That wasn't true, and I believe I should get my money back. I submitted my complaint to SBR and not really sure what else to do here. Please don't give these scumbags any more business. They already have horrible withdrawal and deposit fees. Now, you may also be lied to on several occasions. AVOID.

[BigOrange]

If you had won 7 hands in a row, would you have requested them to take the money back because you weren't supposed to be able to play?

Sounds like you are trying to get a freeroll out of them.

[Kaboomba]

If you had won 7 hands in a row, would you have requested them to take the money back because you weren't supposed to be able to play?

Sounds like you are trying to get a freeroll out of them.

That is the stupidest logic I've ever seen. The whole point of closing your casino account is so that you can't be tempted to place bets...Yet here you are trying to make some stupid defense about how "well if you had won then their blatant lying doesn't matter"

[Crusherrr]

Whats gonna stop you from taking a few bad beats and going to play 5/10NL or placing a big sports bet. I mean they obviously screwed up but that doesn't mean your entitled to your money back.

[Kaboomba]

Whats gonna stop you from taking a few bad beats and going to play 5/10NL or placing a big sports bet. I mean they obviously screwed up but that doesn't mean your entitled to your money back.

IDK, I don't do that? That is still irrelevant and it's sad how you guys are grasping at ways to blame the victim and not these scumbags.

How am I not entitled to my money back? Any casino bet should have been invalid due to them "confirming" my casino account was closed.

[Rich Boy]

You shouldnt be gambling if you cannot even control yourself kid. Stick to school.

[Kaboomba]

You shouldnt be gambling if you cannot even control yourself kid. Stick to school.

More impeccable logic

[Crusherrr]

Since your such a prick, here is the best way to get help with your situation. http://www.gamblersanonymous.org/ga/

[Kaboomba]

Since your such a prick, here is the best way to get help with your situation. http://www.gamblersanonymous.org/ga/

Actually I'm still up on my "gambling" because I normally don't get cheated by sportsbooks. But keep victim blaming

[Crusherrr]

I'm not sure what you're looking for here then. Do you want a pat on the back and some sympathy? Move on from it. They made it clear you are not getting your money back. Regardless of what they told you, it was your own choice to bet and lose all of your money on the site. Play on a different site that you already know the casino access is off limits. BetOnline sucks for poker and has bad lines for sports anyways.

[Kaboomba]

I'm not sure what you're looking for here then. Do you want a pat on the back and some sympathy? Move on from it. They made it clear you are not getting your money back. Regardless of what they told you, it was your own choice to bet and lose all of your money on the site. Play on a different site that you already know the casino access is off limits. BetOnline sucks for poker and has bad lines for sports anyways.

I was trying to display what a shit site BetOnline is, but the consensus seems to be that it's fine to lie to your customers. Or maybe that's the vocal minority, I don't know.

No, I will not move on from a site essentially stealing $1,000 from me. Or I will at least exahaust every option until I get it back.

I paid for a service I didn't receive. I paid for the service of playing poker, and using sportsbook without the possibilty of losing money in the casino. And they didn't provide that service.

[Kaboomba]

They told me my casino account was closed (didn't close it) then waited for me to lose $1,000 until they actually closed it. How can you guys not see that is messed up?

[Crusherrr]

I agree that BetOnline sucks and you can try all you want but you lost the money by your own choice. They aren't licensed and regulated in the USA so you have to play by their rules. For all we know you played in the casino before losing your $1k for the last time.

[slayer14]

Its a costa rican bookie they not got the facilities to be checking everything

[luctens]

It is definitely extremely poor service from BetOnline and given you have evidence that you requested the casino part of the account to be closed and they confirmed that it was closed, they really should refund the money.

However, they are probably not legally obliged or liable to refund it as there is probably something in their terms that absolves them from liability in this kind of situation which ultimately puts you responsible for the bets you place, so I would have thought that any payment from BetOnline would be a goodwill gesture and not something that they are legally obliged to refund. You'll just have to see if SBR can talk BetOnline round to making a refund as a goodwill gesture.

[Crusherrr]

Can you prove that you didnt use the casino any other times between when you were blocked to when you lost the money?

[Natty68]

If you had gotten a good run of cards and won this is a non-issue. No one had a gun to your head. Honestly, I am astounded you would actually post this thread. Id be too embarrassed.

[Kaboomba]

It is definitely extremely poor service from BetOnline and given you have evidence that you requested the casino part of the account to be closed and they confirmed that it was closed, they really should refund the money.

However, they are probably not legally obliged or liable to refund it as there is probably something in their terms that absolves them from liability in this kind of situation which ultimately puts you responsible for the bets you place, so I would have thought that any payment from BetOnline would be a goodwill gesture and not something that they are legally obliged to refund. You'll just have to see if SBR can talk BetOnline round to making a refund as a goodwill gesture.

Well said. I submitted a complain to SBR we will see what they can do. Even if they were legally obliged, I doubt they would. Hard to enforce things when they are all the way in Costa Rica

[Kaboomba]

If you had gotten a good run of cards and won this is a non-issue. No one had a gun to your head. Honestly, I am astounded you would actually post this thread. Id be too embarrassed.

Oh so that makes it okay tell a customer they disabled their casino access, wait till they lose $1,000, and then actually disable it? Yeah you're so right. Since I didn't have a gun to my head and I had the possibility of winning then they're completely free of blame. Great point.

[Optional]

I don't see any rules posted on the Betonline site about self exclusion but most regulated bookies have a term that says whilst they will do everything possible to prevent you gambling with them they will not not be liable for losses if you don't also honor the the self exclusion agreement and get back in.

In the UK for example, I think the bookmaker might be subject to some sort of regulator sanction for not doing enough to prevent you in this situation, but I doubt they would be required to make good any losses.

[BetterBizness]

You actually had me until the "I'm a student it's a lot of money" - I agree the situation is messed, and even arguably unfair but you totally lose me there.

[Kaboomba]

I don't see any rules posted on the Betonline site about self exclusion but most regulated bookies have a term that says whilst they will do everything possible to prevent you gambling with them they will not not be liable for losses if you don't also honor the the self exclusion agreement and get back in.

In the UK for example, I think the bookmaker might be subject to some sort of regulator sanction for not doing enough to prevent you in this situation, but I doubt they would be required to make good any losses.

I mean it seems like a horrible way to treat customers, but I guess they don't care and will do whatever the hell they can to make more money. Sad but guess that's the way it is. Hopefully SBR can make them actually pay even if they aren't technically liable...

They aren't regulated, correct?

[Kaboomba]

You actually had me until the "I'm a student it's a lot of money" - I agree the situation is messed, and even arguably unfair but you totally lose me there.

I don't get what you're trying to say. You think I'm lying?

[capping40pct]

Disabling online casino access is as simple as checking/unchecking the button in book's backend. Hearing that a book is in the "process" of closing casino access actually makes me laugh..

[Kaboomba]

Disabling online casino access is as simple as checking/unchecking the button in book's backend. Hearing that a book is in the "process" of closing casino access actually makes me laugh..

Lol exactly...Of all the bullshit excuses to use here, they chose that one.

[captrobey]

Well when first was reading this i was thinking what would you have done if you won $1000 ? I doubt you would be complaining. But then i thought-you know what i do feel you should get your money back because what would stop them from saying if you did win that you requested the casino to be turned off so they are taking the money you won back.

But there are casinos that will turn it back on so when you request it i think the key word is to turn it off permanently. But, they never turned it off in the first place so that is in your favor and you do have that e-mail.

I always lose in there i have a lot of threads on all the crap that goes on in there. Great move blocking it.

[SBR Forum]

We spoke with BetOnline. One of the things that the player left out of his initial post is that he played in the casino after asking for it to be turned off and won $408, and was paid this amount as normal. He didn't contact BetOnline again until after he lost in the casino following that reminding them that he still had access.

BetOnline would've corrected his access if he had pointed it out previously, he's now threatening to scam the sportsbook. This type of poster activity is not welcome on SBR Forum.

[Kaboomba]

They lied to me and now they're lying to SBR. I WITHDREW $400, I did not win $400...

SBR appears to trust them so looks like they have successfully stolen my $1,000, but please don't give them any more business.