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Maintenance for Pinnacle (for accounts using Asian Connect), error message?
Hello, when trying to login to my Pinnacle account (an account i have with Asian Connect), it doesn't work. I have message that says "Account suspended..."! It seems that is an errror message due to the maintenance that is currently being done... Do you experience the same??
no member using AC here??
Check your emails from Asian Connect. Pinnacle (I think) are changing the way agent clients log inot and use their site. No idea if it will be the same "Asian" site, something better or (most likely) something shit.
yes i had received email from AC to inform me that Pinnacle will move to a new plateform... I simply was surprised that the message that appears for now (during maintenance) when trying to login is "account suspended.." instead of displaying a message of maintenance?? Maintenance is supposed to end in 30 minutes, so we'll see if website works fine ...
I received same mail too. It says there will be new login adress after now not pinnacle.com or pinnaclesports.com as we used to, something different than this, I could not understand reason. Why we will be different from normal pinnacle users?
30 pinnacle minutes = 30 hoursOriginally Posted by Albator
I believed you were joking DW, but you may well be right ! Maintenance should have lasted 8 hours but it has already started 15 hours ago now!??30 pinnacle minutes = 30 hours
The new site is 100x worse than the old one. Theres a surprise.
Why they moved this page for only Asian Connect users?
What's this new site??? Navigation is difficult, refreshment very slow, sometimes doesn't work, ... Why to change to provide such an horrible site whereas former site was great??I'll wait for improvements very shortly but if new site remains like that goodbye Pinnacle!
Is that movement is decision of Pinnacle or AsianConnect?
Page adress is Pinbet88.com it has 88 at last, so this means this page is AsianConnect's page not Pinnacle's.
So new question is is there any reliable agents who can provide pure Pinnacle account other than AsianConnect?
I think that is necessarily decision from Pinnacle coz i read on another forum that this is now the same shit with premium's tradings too...
The new site is truly horrible. Almost unusable for any serious punter. Even if they tried I dont think they could make it any worse. Pathetic.
Premium Tradings is passing his clients to pinbet88.com too? Do you have any idea why Pinnacle does this?
No idea why they do that, but one thing is sure, if Pinnacle hasn't restored old interface before the end of the week i'll withdraw my whole balance because i don't see any utility keping money with them with such an horrible interface. I could try to explain all the technical issues but they are so numerous i wouldn't know where to start...?And i've just tried their live betting (in-play): i'm on live-betting for basketball, i click on refresh and tennis lines appear?? A disaster..Give us back old interface!
Sounds like this may have been done in a rush.
Maybe give them a week or two and see if they can iron it out a little?
It's not that bad...works fine albeit a tad slower and I'm not getting logged out anymore like the old one.
"it's not that bad"??? You must be joking?? Accounts have been suspended for a while now : As there are two many technical issues Pinnacle preferred to temporarely suspend accounts to avoid bets to be placed meanwhile. Impossible to place bets for now...thats's not so bad... When one selects one sport, these are lines of another sport that are displayed, refreshment doesn't work normally, the betting box (where you enter amount) is quite long to open (so almost impossible to do live-betting), and so many other issues... Honestly Pinnacle always had technical issues in the past, but now that is the worst one could imagine ! And then they won't understand why they lose customers...It's not that bad...works fine albeit a tad slower and I'm not getting logged out anymore like the old one.
Must be you then, box takes about 1.5sec to open (granted, that's a lot longer than it used to), all lines are fine and refresh normally here. I'm absolutely fine with it, they even made their outrights easier to access. On top of that, if you open a sport, it loads instantly now. Before, you had to scroll down to get it to load all games (like early markets soccer, by the time you had scrolled down to the bottom of the page to load a Sweden game about 10 to 20secs had passed -> now it's loaded instantly).
Good job Pinny, iron out some small bugs and I think this is an improvement.
The site is nothing short of un-useable. All the isues Albator says are happening. And I am getting an error code when trying to place a bet on top of this. Cant use this site, worse than ANY betting site I have ever used, and ive seen some bad ones.
I think new page is worse than original one too. And I also did not like any side (Asian Connect or Pinnacle) is not informing us why this needed to done and who decided this for what reason? Pinnacle or AsianConnect? Whose page is Pinbet88.com is? Why we cannot use original page? Why no information from sides?
all I could find was this:
Premium Tradings @PremiumTradings IMPORTANT: On 14.07 Pinnacle will change agent and member URLs to http://www.p88agent.com and http://www.pinbet88.com respectively.
Here what AsianConnect said about this issue in their mail to clients (sent yesterday), it seems they say that this is Pinnacle's decision, but pinbet88.com is created at 2015 and it has 88 at the end of name like AsianConnect88.
Here is AC's mail :
Dear Asianconnect Users,
We would like to inform you that Pinnacle Sports rebrand their name to Pinnacle. As they now offering more than just a sportsbooks, rebranding was the perfect opportunity to refresh the whole architecture of the brand.
Complementing the new brand launch is a bold new logo that showcases Pinnacle’s sub-brands for sports betting, casino, eSports, mobile, affiliates and a new B2B offering (known as ‘Pinnacle Solutions’).
In line with this, Please be informed that Pinnacle will move to its new platform on14th of July 2016. Due to the changes, member URL will changed tohttp://www.pinbet88.com/ after maintenance.
If any other questions arise, feel free to contact us anytime you need.
All the best,
Asianconnect Team.
The e-mail from Asian Connect linking the rebranding to Pinnacle as to why the website for agents is being changed doesn't ring true to me.
I've got a strong feeling that this probably to do with Pinnacle's application for a UK Gambling Commission licence. Now that Pinnacle are looking to come back to the UK and that there were comments a couple of years ago that Pinnacle had applied for a UKGC licence when the new POC tax came in but got refused, I think it's pretty clear that the reason Pinnacle pulled out of the UK wasn't because of the new tax, it was most probably due to them not being granted a licence from the UKGC and I would have thought when the UKGC refused them, they would probably have told Pinnacle the types of things they need to change for them to be granted a licence in the future.
When the controversy regarding Cantor Gaming and Pinnacle came about in 2012, they surrendered their Alderney licence pretty sharpish as I would expect Alderney would be pretty strict on grey market operating and wouldn't continue giving them the licence in light of the news. The UKGC are also known to be very strict on grey market operations when authorising a licence and probably in light of the previous issues with Cantor and other grey market operations in Asia etc, I would expect that it is why UKGC would have refused them the licence in 2014.
Since then, Pinnacle have changed ownership, rebranded, got hold of a more reputable Malta licence rather than the Curacao one they had previously and they have publicly said they are looking to focus on regulated markets. They seem to be trying to erase the history of grey market dealings in the past to present a fresh start under new ownership and I believe this is what they have needed to do to get the UKGC approval.
With Pinnacle saying they are looking to return to the UK in Q4 2016, this is the sort of time they would be applying for or going through the UKGC licence application process and I expect that any grey market operations they are doing, of which a lot of it would be through agents, they would be looking to ringfence all of that business on a different URL/s to present a fresh start with no grey market dealings going on to the UKGC to get the licence so the timing of them seemingly changing all agents to using the new URL/s seems a bit too coincidental to me so I would think that it would have something to do with them ringfencing their grey market dealings and presenting a fresh start on Pinnacle.com to the UKGC.
Last edited by luctens; 07-15-16 at 04:35 PM.
If they carry on with this website for their agents they will lose 99% of that volume! The interface is pathetic and totally unusable!
It says on the site it is owned by the same company as Pinnacle is.
Plus it's using the new Pinny branding. AC88 aren't that dopey.
The Mandarin character for Lucky is very similar to the character for number 8. That's why it's used in so many Asian site names.
Hello ! Honestly, i don't understand how some people may be satisfied with the site ?? Tell me if i'm wrong, but maintenance started 43 hours ago (almost 2 days) , and at the moment i'm posting, all accounts (that use agents) are suspended. I received email from AC to inform me that Pinnacle suspend all of the accounts as they are doing system updates. So who can be satisfied here? And i have to add that, unfortunately, even if accounts weren't suspended at the moment, i'm am very disappointed with the new site. Allof you know sometimes one has to place a bet very very quick, but with that ne site that's almost impossible, it takes more time to navigate, when you select some leagues, these are some other leagues that are displayed (or even , as i read in another post, these are sometimes lines of another sport that appears!? Imagine the inconvenience when you bet in-play...One other detail that is very annoying is that the page where lines are displayed and the column (MENU) on the left aren't independant. I don't know how to explain it, but when you go up or down on the page of lines, it acts on the menu that goes up/down too. In one word : unusuable.Now the 2 questions i'm wondering:
-who had the strange idea of such anew site??
-Why aren't we allowed to use orignal site (as Cocojobo already already pointed it out)?Why would they propose customers who use agents a worth service than "normal" cutomers ( i mean whose who don't use "agents")??
All that is dramatic.Yesterday i was in a dramatic situation, i had very importants bets to place (arbing), but impossible to place any bet with Pinnacle. Of course i have accounts with other bookmakers, but amounts of bets i had to place were so big that i needed money to deposit on these other bookmakers, and unfortunately, impossible to withdraw any money from Pinnacle to deposit somewhere else, withrawals are "suspended" too for now.
One has to say that despite the technical issues they've always experienced in the past, Pinnacle is a top book, certainly the best according to many Criteria. And concerning agents, as far as my concerned i'e always been very very satisfied with AC, their customer service is so great, there 24/24 7/7 365/365 to answer/help you on live chat . However, i must say the first thing i'll do once maintenance is over is withdraw a big part of my Pinnacle balance hoping i can find alternative bookmakers. The "normal" Pinnacle site is good, but the new one they propose to agents customers is less interesting and much less profitable for customers.
why hasn't Pinnacle said anything?
Regarding your two questions, my previous post explains my views on this.
We know that for whatever reason, Pinnacle aren't strongest in the technical and IT side of the business and that is with their main site, so there was always likely to be problems with them migrating a significant number of customers onto another site. I would have thought that once they iron out these issues with moving these customers onto the site, then that things will get back to normal, but who knows how long it will take to sort out whatever issues there are.
I don't really think anybody is satisfied with what's going on and it's certainly poor service from Pinnacle's side, but as frustrating as it is, you just have to be patient and wait for things to be resolved. Regarding their site in general, they do say on Twitter that they are actively looking for customers' feedback on their site so you are best to give your feedback to Pinnacle and hopefully they will improve. Just think of the millions in turnover they are currently losing on a daily basis from customers that are unable to bet with them so you can be sure they are doing their best to sort out the situation.
In terms of you looking for alternative bookmakers, especially if you're an arber you won't find another bookmaker close to what Pinnacle offers for your needs. So I would expect that as with many customers during the last few days, it will be all talk and no action as you may want to transfer a lot of your action that you did with Pinnacle to another bookmaker, but in the end you will be forced to return to Pinnacle before long when you realise what they offer compared to the rest. Poor website and numerous technical issues aside, they have the best lines and highest limits so sharps and especially arbers don't have a choice but to put up with these problems and continue betting with Pinnacle.
You're right Luctens i will continue using Pinnacle despites all their issues, because there are some bets i can place only with them, and because their odds and limits are often the best, but believe me when i say that for sure i'll withdraw a part of my balance at the end of maintenance: i understood that this is very dangerous to concentrate most of your money with one bookmaker, and i had the confirmation that , technically speaking, one can't trust pinnacle at all. But the worst remains their new site. Even if one can't place bets at the moment, i spent a moment this morning to see the way it works: a real disaster, as if Pinnacle did all they can to annoy customers??? Supposing you're looking at tennis lines for example, you selects leagues that interest you; then you have a look at soccer lines, and when you come back to tennis lines you have to select again all leagues that interest you, because all the leagues you had selected have disappeared!?! So you spend your day to select leagues! I had a look at live-betting too: no refreshment, some odds continue to be displayed whereas they're not proposed anymore.... I tell 2 examples, but i could tell hundreds because their new site is such a catastroph...Unbelievable they dare proposing it.
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Now when I try to place bet via new moved pinbet88 account (via AsianConnect) it says your account is suspended, do you get similar message?
it is terrible
Does the problem persist?
Pinbet88
Does getting bet?
Does money Asianconnet pinbet88 withdrawals?
This is absurd. Not only is the site not running, but they are not processing any transactions for the accounts. So we can't even take our money out/transfer it elsewhere.
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If Pinnacle are having issues transferring the accounts to a different site then I expect that means they are having problems transferring your account balances and all your other details to the new site, which is probably why they cannot process any withdrawals.
They are obviously encountering numerous issues which is very frustrating and I'm sure it's as frustrating for Pinnacle and the agents with the amount of money they are losing as this goes on longer and longer. All you can do is give feedback to your agent and Pinnacle about the site so they hopefully can start improving things but there is no point moaning about it as everybody is in the same boat and you will just have to be patient.
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