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Intertops suspends bitcoin payouts
First they allowed 20k bitcoin deposits per week with a $2500 payout limit in the same time frame. Then they sent a payout the wrong way which resulted in almost a 48 hour delay for it to be confirmed. And now they have suspended the method all together and are telling me I have to use another method. (after taking an incredibly high amount in deposits via bitcoin) Customer service told me they have no timeframe if/when it will be back.
Are they serious?
Hi rangerz2478,
We will ask Intertops for an ETA on bitcoin payouts.
Thank you.Originally Posted by SBR Forum
Wait, they are still taking bitcoin deposits?!?
I assume when I saw bitcoin payouts were unavailable, it meant deposits as well.
Another, seriously?
damn. and the bastards are asking for $50 for a check of the 500+ bucks I have there. Unreal.
Don't know about this particular situation but no, receiving money from many different people is easy to manage. Sending from one source to many different people is much more difficult to manage.
Edit by SBR: Update, Good news, Intertops has said they expect bitcoin payouts to be up again in the next 24 hours. Our initial post didn't include enough detail, the reason payouts were temporarily suspended was technical problems, not a business decision. Intertops has sorted out the problems and are just completing a round of testing.
Intertops is hopeful that bitcoin payouts will be restored by August but can't offer an ETA as of this time. It's frustrating for players and is a lot like a book being able to take in funds through Skrill but not payout the same way. What we generally ask is that players who deposited a certain way while a payout method was still available be offered a comparable method at the same cost for those who aren't keen on waiting for BTC.
Last edited by SBR Forum; 06-28-16 at 10:04 AM. Reason: update
I won't be depositing because of this
August?!?
To say I am frustrated with intertops would be an understatement. Their bitcoin deposit limits are EIGHT times their withdrawal limits (20k/2500 per week) for bitcoins.
They limited me after 2 weeks to nothing. Now I have a ton of money sitting there, and they refuse to work with me to pay me my balance with bitcoin in a reasonable timeframe. And NOW they are taking bitcoin away all together.
SBR, what can be done here?
Put in for a payout through another option and we will ask Intertops to waive the fee until bitcoin is back.
I have no interest withdrawing via any other method. I deposited with bitcoin for a reason, and I expect to be paid that way. I am willing to be patient until they come back, but only if they will change this incredibly absurd policy of 2500 per week. If the deposit limits were 2500 per week, then I'd have no complaints. But to allow 20k deposits in a week, and allow 8 times less in payouts per week, is the definition of absurd.
They need to be able to work with me on withdrawing my balance via bitcoin in a reasonable amount of time. If this is something they can do once bitcoin is restored, then I am willing to be patient to wait for it to come back.
SBRForum: You said it well in post 8 of this thread.
Unfortunately, a check or wire is not a "comparable" method to bitcoin. And unfortunately are my only options.
It seems books forcing many to use nitrogen
Well sure, there's nothing at all exactly comparable to bitcoin, except for maybe another digital currency which are yet to be offered by any notable sportsbook that we're aware of. Comparable is probably the wrong word when we're not talking eWallets or bank based options, but we can still go ahead and request that Intertops waives the fee for you in light of the inconvenience.
This ^
Intertops is a ripoff from top to bottom. Stay away
Good news, Intertops has said they expect bitcoin payouts to be up again in the next 24 hours. Our initial post didn't include enough detail, the reason payouts were temporarily suspended was technical problems, not a business decision. Intertops has sorted out the problems and are just completing a round of testing.
Have they addressed fixing the 20k/2500 deposit/payout limits to make them somewhat reasonable/fair?
Payouts are back listed as an option, but with the same 20k/2500 deposit/payout limits.
SBR: can you ask them to address or at least comment on this?
Where are you seeing this 20k thing?
When I go to deposit it says
Bitcoin
Duration Up to 10 minutes
Limit $10 - $1.000 / transaction
Costs $0.00
Looks like they have.
That's what they list but they have no cap on the number of transactions until you hit 20k in a week. I can provide my transaction history to prove as such.
On the other hand, withdrawals are capped at ONE $2500 transaction per week. If they were uncomfortable sending larger transactions but allowed multiple $2500 withdrawals (exactly like deposits) then it would be a non issue. But that isn't the case. They allow as many deposit transactions as one wants until they reach 20k in a week, and only $2500 in payouts.
How have they addressed it? By keeping it the same and refusing to comment?Looks like they have.
5dimes allows you to withdraw the same amount you deposit. Bookmaker is the same. Heritage I am not sure of the deposit limits, but I do know they allow $3000 in payouts PER DAY.
Any other bitcoin book out there does not say you can deposit X in a week but only withdraw 1/8th of that amount in the same timeframe. (actually worse because it takes 4 days to process so it's more like $2500 in 10-11 days.)
I'm not sure them not limiting the number of deposits you can make is worth the anger.
$2500/wk out is lower than the industry standard but it's not like that is hidden.
And you can take up to 50k by wire, so not like they are stopping you taking big amounts either.
Optional, I am not asking them to limit the amount of deposits they take in. Obviously I liked the fact they allowed me to deposit as much as I needed because I liked their live product, and at the time, they had limits high enough where I needed a good amount in the account. They limited me across the board after weeks so I obviously can't play there anymore. As frustrating as it was to be limited after weeks, that is a business decision they made and I can live it. That being said, the general practice of their limits isn't fair on any level, and I don't think you will see one person on here who can make a reasonable argument as to why they are what they are. The discrepancy between deposit/withdrawal limits should just never happen.
As to what you are saying regarding wires, that is not what I see:
wire TRANSFER
- Duration 10 - 15 business days
- Limit $150 - $2500 per week
- Costs $50 + bank fees
I do not see a single method available that will let me take out a large amount. I would consider taking a large wire but I am not going to bother with $2500 wires. Is the 50k for non U.S. customers?
Where are you?
For EU banks it's 50,000 euro max per wire.
I do not have an EU bank. My only listed option is a standard USD wire for $2500 per week.
Yeah, it's not ideal for large US bettors if 2500/wk out is max on anything.
Maybe it helps explain being able to deposit more bitcoin than you expected though.
Both you and SBR Forum seem to agree it's unusual at the very least.
Can you get them to at least comment on why they operate that way?
There was a similar 'request for comment' about another book charging fees for bitcoin deposits a few days ago. Bill Dozer said this in response and I think it probably applies here too.
And honestly, not trying to be a dick or anything, but what exactly do you want comment on?
That they don't stop you depositing 20 times a week?
That they have 2500 limits per method for US players?
The first thing seems to be a problem in your mind only. Do you really want SBR to ask them to place more limits on your deposit ability? You've been making it sound like they encourage people to make huge deposits out of line with withdrawal limits but having a $1000 per deposit limit does not suggest that's what they are trying to do to me. At all.
And the second issue is either a business decision, all they can manage with their payment processor, or all they feel comfortable with to stay under the radar and keep payments flowing. Whichever one it is I doubt they even want to be talking about it to outsiders in private let alone making public statements.
Plus I think you can take multiple payout methods per week, which would add up to 7500 for you I think? Or maybe even 10,000? That's not really an unreasonable limit for US facing books in these times.
put in a request 3 days ago for a little above a nickel to withdraw the balance via bitcoin, still waiting for this gigantic payout. Book that takes this long to process a peanut payout...yeah its time to move on. Not like they offer any value lines anyway.
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