1. #1
    AlexPkr
    AlexPkr's Avatar Become A Pro!
    Join Date: 04-27-16
    Posts: 6
    Betpoints: 24

    Skrill are down, robbing money of accounts?

    I have money in my Skrill and are not woking to send people or to deposit in any sportsbook site

    This are strange

    Always display error in window red:

    "Please get in touch with us. (GENERAL_ERROR)"

    What are this?

    I already sent more than 20 email in last 3 weeks. Nobody of support replied me!

    When I open ticket in support there, automaticatly the ticket is changed status to "ticket closed: issue duplicate", 1 second after I to open, as one bug

    I already sent email to skrill@skrill.com and too nobody replied

    The last reply was to try change of browser, to change of computer, to let cookies and pop-up

    I made all this! And continues the error! My money are there stopped 3 weeks and I without to use, and being ignored in support

    Someone here already had this error?

    Please, help me

  2. #2
    rockmvp1209
    rockmvp1209's Avatar Become A Pro!
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    Yeah dude your done

  3. #3
    BigOrange
    BigOrange's Avatar SBR PRO
    Join Date: 08-13-09
    Posts: 6,695
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    Don't they have a chat or phone number? Obviously 3 weeks of emails aren't working. You might try another way of communicating with them.

  4. #4
    AlexPkr
    AlexPkr's Avatar Become A Pro!
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    Quote Originally Posted by BigOrange View Post
    Don't they have a chat or phone number? Obviously 3 weeks of emails aren't working. You might try another way of communicating with them.
    Only email :/

  5. #5
    thordin86
    thordin86's Avatar Become A Pro!
    Join Date: 11-06-14
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    2 second google search

    We can answer your call quicker if you have yourCustomer ID ready. Your Customer ID is the number under your email address on the top right of the account overview page.
    International +44 203 308 2520
    (rates depend on your provider)
    Mon - Sun 09:00 - 18:00 GMT
    United Kingdom +44 203 308 2519 Mon - Sun 09:00 - 18:00 GMT
    Germany +49 302 2403 0293 Mon - Sun 09:00 - 18:00 GMT
    Spain +34 935 452 390 Mon - Sun 09:00 - 18:00 GMT
    Italy +39 064 523 6612 Mon - Sun 09:00 - 18:00 GMT
    Poland +48 221 288 257 Mon - Sun 09:00 - 18:00 GMT
    France +33 173 443 315 Mon - Sun 09:00 - 18:00 GMT
    Russia +7 495 249 5439 Mon - Sun 09:00 - 18:00 GMT
    USA +1 855 719 2087
    (toll free within the USA)
    Mon - Sun 24/7

    Calls are charged at your standard local rate if not specified differently.

  6. #6
    AlexPkr
    AlexPkr's Avatar Become A Pro!
    Join Date: 04-27-16
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    I already tried and nothing

    They works more in email message. But, now, I believe until this stopped too

    Quote Originally Posted by thordin86 View Post
    2 second google search

    We can answer your call quicker if you have yourCustomer ID ready. Your Customer ID is the number under your email address on the top right of the account overview page.
    International +44 203 308 2520
    (rates depend on your provider)
    Mon - Sun 09:00 - 18:00 GMT
    United Kingdom +44 203 308 2519 Mon - Sun 09:00 - 18:00 GMT
    Germany +49 302 2403 0293 Mon - Sun 09:00 - 18:00 GMT
    Spain +34 935 452 390 Mon - Sun 09:00 - 18:00 GMT
    Italy +39 064 523 6612 Mon - Sun 09:00 - 18:00 GMT
    Poland +48 221 288 257 Mon - Sun 09:00 - 18:00 GMT
    France +33 173 443 315 Mon - Sun 09:00 - 18:00 GMT
    Russia +7 495 249 5439 Mon - Sun 09:00 - 18:00 GMT
    USA +1 855 719 2087
    (toll free within the USA)
    Mon - Sun 24/7

    Calls are charged at your standard local rate if not specified differently.

  7. #7
    pinnerpsk
    pinnerpsk's Avatar Become A Pro!
    Join Date: 03-16-09
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    I live in the US and have a skrill account. Never email them. You can call them and get a rep on the phone in less than a minute. They're always very helpful.

  8. #8
    katstale
    katstale's Avatar Become A Pro!
    Join Date: 02-07-07
    Posts: 3,924

    Yes Phone is correct. You can send them an email and then get a response to that email maybe a month later. By then, u forgot what it was abt. Thought NT bought them? NT email a little better and/or chat.

  9. #9
    AlexPkr
    AlexPkr's Avatar Become A Pro!
    Join Date: 04-27-16
    Posts: 6
    Betpoints: 24

    Someone here can to call phone to Skrill for me? I don't speak any list english, only write with translator,
    and they not have my language

    Searching in Google by error message:

    "Please get in touch with us. (GENERAL_ERROR)"

    I found a lot cases of customers speaking that support Skrill delays weeks, months, but in phone
    they resolves in 1 or 2 minutes only, this problem
    Last edited by SBR Contests; 04-29-16 at 09:00 PM.

  10. #10
    HeeeHAWWWW
    HeeeHAWWWW's Avatar Become A Pro!
    Join Date: 06-13-08
    Posts: 5,487
    Betpoints: 578

    Withdrew late Thursday, money was in my bank account the next morning.

    Their customer service has always been awful though, unless you're in the VIP programme.

  11. #11
    Optional
    Optional's Avatar Moderator
    Join Date: 06-10-10
    Posts: 57,604
    Betpoints: 9216

    Quote Originally Posted by AlexPkr View Post
    Someone here can to call phone to Skrill for me? I don't speak any list english, only write with translator,
    and they not have my language

    Searching in Google by error message:

    "Please get in touch with us. (GENERAL_ERROR)"

    I found a lot cases of customers speaking that support Skrill delays weeks, months, but in phone
    they resolves in 1 or 2 minutes only, this problem
    You don't need someone here to do that.

    Use a telephone translation service https://alliantranslate.com/

  12. #12
    thordin86
    thordin86's Avatar Become A Pro!
    Join Date: 11-06-14
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    Betpoints: 5739

    neteller employs phone operators with various languages, maybe you can get support in another language at skrill too.

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