1. 04-08-16 05:15 PM #36
    James85
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    What do you mean Bithko with "players with balance"? Don't you have balance too?
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  2. 04-08-16 06:04 PM #37
    bithko
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    Quote Originally Posted by James85 View Post
    What do you mean Bithko with "players with balance"? Don't you have balance too?
    The last time I logged in my bet-52 account my balance was 0, because I have a pending payout since march 8th...
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  3. 04-08-16 06:08 PM #38
    bithko
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    Quote Originally Posted by bithko View Post
    The last time I logged in my bet-52 account my balance was 0, because I have a pending payout since march 8th...
    Now, I consider they stole me 2100$ (1000$ deposit + 1100 winnings) unless I get my money back...
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  4. 04-08-16 06:25 PM #39
    James85
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    Let's hope they will be honest and fair to players.
    Their e-mail isn't working anymore....
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  5. 04-09-16 01:00 AM #40
    rexov
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    Hi guys.


    Quote Originally Posted by Optional View Post
    Anyone with problems at these books please fill in a complaint form and we can try to deal with them as a group http://www.sportsbookreview.com/sportsbook-complaint/

    They use the Betconstruct backed so hopefully we can get some help from that angle if needed.
    Hi ,this is my situation :


    Yesterday i wrote email to them , but they only paid me my last "pending withdrawal" . (My request was all my balance)


    Then ,i wrote aganin a email to docs@bet-52.com , but right now, the email : docs@bet-52.com does not work :

    "

    Delivery to the following recipient failed permanently:

    docs@bet-52.com

    Technical details of permanent failure:"




    I hope this can be solved soon
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  6. 04-09-16 03:16 AM #41
    Optional
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    If you are having trouble with the docs@bet-52.com email address you can try docsdepartment@gmail.com

    I think they both go to the same place so no need to use both if you are in contact through one.

    I'd suggest trying to stay calm with them. It appears they are processing outstanding withdrawal requests only right now.

    As I said on the previous page Betconstruct say you will be looked after so try not to attack them when speaking to them.

    I don't know if Bet-52 will be back or not, Betconstruct did not give me any information about the problem or the expected future. Just that everyone will be looked after properly.
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  7. 04-09-16 03:22 AM #42
    rexov
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    hey friends,a correction, the email was changed.

    The email yesterday : docs@bet-52.com (this donst work now, "Delivery to the following recipient failed permanently:" )

    The email now : docs@bet52.com
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  8. 04-09-16 04:27 AM #43
    Arles
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    i had the same problem with bet-52, i requested a 600 euros payout and then the site went offline. i contacted https://www.betconstruct.com/ (there is a chat to talk with an operator) and also docs@bet-52.com and they payed me pretty quickly.
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  9. 04-09-16 08:25 AM #44
    James85
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    Still no replay from other e-mail either....but we're waiting and hoping for best...
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  10. 04-09-16 12:40 PM #45
    gogalalovic
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    For all other i want to say that i have an active bonus there and i lose my money and they deactivate my bonus, i was my 257 eur and when i wish to withdraw my money i made mistake and i add 257 eur, then on my account was my 514 eur, then i make request before 10 days and today money was come on neteller. i write email on docsdepartment@gmail.com and eur@betconstruct.com.
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  11. 04-09-16 01:29 PM #46
    gogalalovic
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    i have a 514 eur on my account and make request 10 days ago. today i was send mail on docsdepartment@gmail.com and

    eur@betconstruct.com and money come same day on neteller...
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  12. 04-10-16 06:42 AM #47
    brogini78
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    Now also the Mail docs@bet-52 is inactive
    do you have news?
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  13. 04-10-16 06:46 AM #48
    bithko
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    Quote Originally Posted by brogini78 View Post
    Now also the Mail docs@bet-52 is inactive
    do you have news?
    No news from them since march 25th...
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  14. 04-10-16 01:29 PM #49
    rexov
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    Quote Originally Posted by rexov View Post
    Hi guys.




    Hi ,this is my situation :


    Yesterday i wrote email to them , but they only paid me my last "pending withdrawal" . (My request was all my balance)


    Then ,i wrote aganin a email to docs@bet-52.com , but right now, the email : docs@bet-52.com does not work :

    "

    Delivery to the following recipient failed permanently:

    docs@bet-52.com

    Technical details of permanent failure:"




    I hope this can be solved soon
    *Update of my case :

    i was paid the total money from my balance today . (skrill )
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  15. 04-10-16 02:25 PM #50
    brogini78
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    Now also docs@bet52.com is inactive
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  16. 04-10-16 05:25 PM #51
    James85
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    Nobody is replaying on my e-mails!! Damn!!!
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  17. 04-10-16 06:28 PM #52
    bithko
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    Quote Originally Posted by James85 View Post
    Nobody is replaying on my e-mails!! Damn!!!
    Samething here!
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  18. 04-10-16 07:28 PM #53
    Optional
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    Quote Originally Posted by James85 View Post
    Nobody is replaying on my e-mails!! Damn!!!
    Quote Originally Posted by bithko View Post
    Samething here!
    General admin staff often do not work weekends.

    Keep calm and see what happens during the week.
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  19. 04-10-16 07:54 PM #54
    bithko
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    Quote Originally Posted by Optional View Post
    General admin staff often do not work weekends.

    Keep calm and see what happens during the week.
    For that reason, it's hard to believe that 2 guys received their payouts this weekend...I have a serious doubt about them...Is it reals players or they just trying to protect the reputation of Radon BV or betconstruct?
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  20. 04-10-16 08:03 PM #55
    Optional
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    Quote Originally Posted by bithko View Post

    For that reason, it's hard to believe that 2 guys received their payouts this weekend...I have a serious doubt about them...Is it reals players or they just trying to protect the reputation of Radon BV or betconstruct?
    I'm pretty sure they are really being paid. A Betconstruct manager said they would be and it would not look great for them or all their other books if they were just lying. It's in their interests to make sure one book does not drag down their reputation so I think they will get everyone paid eventually.

    I don't think any of you are dealing with the Bet52 owners right now. Just Betconstruct people.
    Last edited by Optional; 04-10-16 at 08:06 PM.
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  21. 04-10-16 08:40 PM #56
    bithko
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    Quote Originally Posted by Optional View Post
    I'm pretty sure they are really being paid. A Betconstruct manager said they would be and it would not look great for them or all their other books if they were just lying. It's in their interests to make sure one book does not drag down their reputation so I think they will get everyone paid eventually.

    I don't think any of you are dealing with the Bet52 owners right now. Just Betconstruct people.
    Like you said, lets see what happen next, I hope you're right...
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  22. 04-11-16 02:11 AM #57
    brogini78
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    hi,
    this morning i had contact betconstruct in chat.
    an operator tell me that...

    "I would like to inform, that your mentioned website has some technical problems, which will be solved in 2 days."

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  23. 04-11-16 03:46 AM #58
    James85
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    "Technical problems"...yeah, right
    What's that for technical issues, which can't be solved in a week, and it looks like, they paid/will pay off just those who actually made withdrawal request, and others, who actually trusted them and planed to bet further on their site, will get zip
    I'v talked with Betconstruct too, but they haven't told me anything about technical issues, just that they will inform me, when they will have new infos.
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  24. 04-11-16 04:01 AM #59
    Alpacino1
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    Hello, I was betconstruct sought information from bet-52 and they told me that I would be a report regarding payments, but for two days I have not heard from nobody.
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  25. 04-11-16 04:40 AM #60
    Arles
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    Quote Originally Posted by brogini78 View Post
    hi,
    this morning i had contact betconstruct in chat.
    an operator tell me that...

    "I would like to inform, that your mentioned website has some technical problems, which will be solved in 2 days."

    4 or 5 days ago they told me the same thing... but at least they paid me
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  26. 04-11-16 04:50 AM #61
    brogini78
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    How can i do?i have my balance, but i haven't request a withdrawal.....
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  27. 04-11-16 06:34 AM #62
    Optional
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    Quote Originally Posted by brogini78 View Post

    How can i do?i have my balance, but i haven't request a withdrawal.....
    I would send an email to docsdepartment@gmail.com asking if you can request a withdraw from your Bet52 account for $x
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  28. 04-11-16 06:52 AM #63
    bithko
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    Quote Originally Posted by Arles View Post
    4 or 5 days ago they told me the same thing... but at least they paid me
    You're a lucky guy, I still waiting for my payout after more than 30 days...
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  29. 04-11-16 07:38 AM #64
    Alpacino1
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    It remains to wait and pray to God, I seriously doubt that I will ever see their money.


    I sent an email to docsdepartment@gmail.com twice. I contacted betconstruct chat three times, it's been five or six days, every time they look for my account information, mail, and every time they write that will soon be a contact. I got a promise that will surely today some contact, but I doubt anything like that.

    It's nice to hear that someone paid, if this is true then I can still hope.
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  30. 04-11-16 08:46 AM #65
    bithko
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    I've tried all the email address, and none is working or provided an update of my situation...Betconstruct agents gave me always the same answer in the live chat: ''Then please wait until the site will be available. Don't worry about the financial side , Betconstruct is fully responsible for it!''
    I don't think the bet-52 website will be online...So they just buying time, why? We don't know, but it smells bad.
    Last edited by bithko; 04-11-16 at 09:00 AM.
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  31. 04-12-16 04:26 AM #66
    Arles
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    i suggest to contact the betconstruct.com chat, you can have an immediate feedback there...
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  32. 04-12-16 04:43 AM #67
    Alpacino1
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    Quote Originally Posted by Arles View Post
    i suggest to contact the betconstruct.com chat, you can have an immediate feedback there...
    Yes, I contacted them on several occasions and always get the same answer.

    They're looking for my date, ID, e-mail, name, and they say that they have forwarded their service that will contact me as soon as possible. Of course, for four days just me no one has contacted.
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  33. 04-12-16 04:44 AM #68
    brogini78
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    Quote Originally Posted by Arles View Post
    i suggest to contact the betconstruct.com chat, you can have an immediate feedback there...
    done.....yesterday....they said that in two days bet-52 back available......
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  34. 04-12-16 05:40 AM #69
    Arles
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    but i swear that i've been payed... maybe because luckily i requested the withdraw before the site went offline
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  35. 04-12-16 05:48 AM #70
    bithko
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    Quote Originally Posted by Arles View Post
    i suggest to contact the betconstruct.com chat, you can have an immediate feedback there...
    Could you prove us that you received your money...It would help us to have some hope...
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