i am really curious to find out how Anahit solved his problem. Because I have a payout problem with them without any Bonuses.
They had suspended my account : they do not let me bet and they do not let me cashout.
I've had this account since a few months and last1 month - they do not want to let me bet , neither let me withdraw.
Why? They say : "Standard procedure of verification". ( Pretty sure this procedure should not take forever
)
I had given them everything they asked for - my passport scan, my bills, Skrill screenshots and Neteller screenshots, where they have to see the transactions to 188bet, my name and email on account and link in the browser; bank statement; residence certificate. And that would be all . I consider this is more then enough to fully verify my account.
But they ask now for a bank statement where they can see the the activity of the bank account for the last 3 months, and also a proof of income from gambling.
Yes, I get my income mostly from playing poker, but I don't use my bank account in my gambling activity.
Therefore they will not see any income from gambling on my bank account - i tried to explained them this? They do not care.
Spoke with someone on their live support and she said: "Write your queries via email to
kyc@188bet.com " .
So I did - i wrote them my complaint and asked them to unsuspend the account and cash me out - as i have nothing more to give them for their "forever ongoing verification" .
They answered: please provide the following documents: ....
They still ask for the documents which I cannot and I won't provide, due to the fact that they have everything they asked for the last 1 month.
And seriously, this takes too much already, 1 month - and last weeks they do not even notify me what documents they expect.
They are trying to screw me. Overall, my account is in minus, but balance at the moment is positive, and not a small amount. my bets are not on suspicious matches . And what is the plus balance now is equal with all my deposits .
Any idea what to do with them? I won't give up on this.