1. 06-26-15 10:15 AM #1
    loopback
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    cloudbet livebet

    hello,

    I made a livebet at cloudbet for the Russia Monenegro womans basketball match. By accident I bet over 29 third quarter at the beginning of the fourth quarter. Fourth quarter was already in play for a minute. I thought it was for the fourth quarter I wouldn't think it was for the third quarter because it shouldn't been there.
    even at the end of the match the live bet market was still open for third quarter over/under 29



    I contacted support about this, but no answer yet

    this should be a void bet right?
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  2. 06-26-15 10:28 AM #2
    Optional
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    I'd be pretty surprised if it isn't voided without you having to ask.

    You've got to assume some people would have taken a shot and hit the winning side late and you know they will be voided.
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  3. 06-26-15 10:48 AM #3
    loopback
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    they counted it as a loss
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  4. 06-26-15 10:57 AM #4
    Optional
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    Quote Originally Posted by loopback View Post
    they counted it as a loss
    If they won't help you out and void it then you are welcome to submit a complaint and have SBR try to assist. http://www.sportsbookreview.com/sportsbook-complaint/

    I'd suggest giving them a chance to fix it first.
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  5. 06-26-15 11:04 AM #5
    loopback
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    thanks,

    I will wait for their answer.
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  6. 06-28-15 08:44 AM #6
    loopback
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    almost two days no answer, just the standard email received confirmation from my first email.

    It shouldn't be hard for them to investigate that there was a mistake, right?

    how much time should I give them before taking further action?
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  7. 06-28-15 10:53 AM #7
    Optional
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    Quote Originally Posted by loopback View Post
    almost two days no answer, just the standard email received confirmation from my first email.

    It shouldn't be hard for them to investigate that there was a mistake, right?

    how much time should I give them before taking further action?
    May as well shoot in the complaint now but sometimes the people who need to deal with matters like over ruling gradings may not work weekends.
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  8. 06-28-15 11:45 AM #8
    loopback
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    thanks, I'm new to this kind of problem. Never had to deal with this before at any other sportsbook. Other books almost always instant correct it. I will give them till wednesday.
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  9. 06-28-15 04:25 PM #9
    rangerz2478
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    Very curious to hear the outcome here.
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  10. 06-29-15 05:11 AM #10
    loopback
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    (Cloudbet)
    Jun 29, 09:52
    Thank you for your message.
    We have voided the bet. The funds have already been returned to your account.
    In the future, please carefully note the market name.
    Please let us know if there is anything else we can help with.
    Best regards,

    problem solved, bet was voided, money returned. like Optional said they probably didn't work on week ends
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  11. 06-29-15 05:53 AM #11
    TheMoneyShot
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    That's cool it was corrected for you.
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  12. 06-29-15 10:53 AM #12
    Optional
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    Quote Originally Posted by loopback View Post
    problem solved, bet was voided, money returned. like Optional said they probably didn't work on week ends
    Thanks for the update Loopback.
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