[brunhilda83]

Hello,

My friend have one situation with Parimatch.com regarding bets on basketball players.
Below I am sending You short correspondence with their support team.


"I am contacting You regarding my bets on account.

I placed a bet on player Enes Kanter to score more than 15,5 points and he scored 25 points but You canceled that bet without reason.

I also placed a bet that player Kevin Durant will score less than 32,5 points and he scored only 27 points and my bet is again calculated as canceled.

I assume that Your reason is that other player didn t play but that can not be a reason because I placed a bet just on these specific player not on duel who will score more, so fact that other player didn t play is irelevant!

Please be kind and review my bets #55 and #56 again.

Kind regards,

Josip


Thank you for contacting Parimatch!
Please, note that according to the paragrapg 12 of Parimatch Rules, If there are differences in rules and regulations between the Russian language site or the site in any other language, the rules in the Russian language will be applied.
You can view Russian version of the paragraph 5 of The special features of rules on different sports, Basketball:
"Duel of the players" invites to guess which player scores more points, assists or rebounds. If one of the players doesn't take part in the match, all the bets are to be calculated with the coefficient 1.
You can view all of Your bets in the history as Basketball. NBA. Players Duel. Points.
That's why all of the bets, made in the "Duel of Players" section are regulated by the paragraph 5, even if they feature individual result of the specific player.
Sincerely,
Parimatch Support Team


First, how can You expect from me to read russian letter?So what You are saying is that on same site You have different rules?

This is great cause for dispute because You are violating so many client rights by this.
Furthermore, if You interpret rules by this way why You have in offer these indvidual total points for players??

Kind regards,

Josip


I kindly ask if someone can tell me anything about these stupid rules??
Thanks in advance

[Optional]

Were you betting the "Duel of Players"?

Did it have two players listed anywhere?


The book is within their rights to refer to the Russian language version as the definitive one but given the rules are not just a translation but quite different between the versions it does seem unreasonable.

But if they want to stick to their guns it does appear to be graded as per their own rules, technically. If you were betting that Duel of Players market.



English Version

BASKETBALL

Bets on basketball fixtures are accepted with overtimes included, bets on Wins and a Draws (1, X, 2,1X, 12, X2) are valid for bet acceptance only within the full-time.

In a basketball game the Client can buy from 1 to 6 points (except in special matches mentioned on the line). The odds will be smaller: a) In NBA basic odds - 1.92 1 point - 1.75, 2 points -1.65 etc. After handicap "-1" handicap will be "+1" , after handicap "-0,5" handicap will be "+1,5"; b) In WNBA and Eurobasket basic odds -1.85 (except in special matches pointed out on the list) 1 point - 1.72, 2 points - 1.62 etc. After handicap "-1" handicap will be "+1" , after handicap "-0,5" handicap will be "+1,5".

Wagering is offered on totals (combined and individual) either on the combined score of both teams or the score of one individual team. Odds for totals: a) NBA: combined - 1.92, individual - 1.87; b) WNBA and eurobasket: combined - 1.85, individual - 1.8.
In some specific matches wagering on periods is offered (buying of handicaps and totals is forbidden).

How many points a specified player will score, how many rebounds he will take according to the line. Basic odds for a NBA player - 1.85, for a WNBA or Eurobasket player -1.8. If the player does not enter the court, the stakes will be refunded. Buying of individual totals for players and teams is forbidden.

The 'Performance' market counts only points, rebounds and assists of a certain player. Block-shots and Turnovers are not counted as Performance.

Google translated Russion version

BASKETBALL

Betting on basketball games are taken into account the overtimes in the case of a draw in regulation time, except for interest rates on net wins and a draw (1, X, 2) - these outcomes bets are accepted only at the regular time.

Total (overall, individual). Invited to play on the total number of points in the match commands in total and individually.

In some games offered to play for quarters. We also offer betting on the most productive and unproductive quarter.

The number of points, rebounds, scored player of one team, according to the line. In the case of absenteeism player on the field - a refund.

"Duel of the players." In this game are invited to guess which player score more points, transmission or rebounds. If one of the players did not participate in the match - a return to all rates.

Market "Performance" on the players in basketball involves the amount of points, rebounds and assists the specified player. Block shots and hooks in the market "performance" is not taken into account.

[brunhilda83]

He was betting on individual points but in section nba players duel section.
I also saw that rules are not same in english and russian version.
What to do?

[Optional]

He was betting on individual points but in section nba players duel section.
I also saw that rules are not same in english and russian version.
What to do?

You are welcome to submit a complaint form and have SBR approach them about reconsidering the grading: http://www.sportsbookreview.com/sportsbook-complaint/

[sbrzol]

Try to lose on this type of bet, i am sure they wont cancel it if the bet lost.

[brunhilda83]

He tried but he never lost lol...And before teo days same situation happened, he placed a bet on chris paul to score less than 18,5 points and he scored 17 but parimatch again calculated as void because ty lawson didn t play

[brunhilda83]

My friend submitted complaint about week ago.
When he can expect answer or any information from SBR support?

[Optional]

My friend submitted complaint about week ago.
When he can expect answer or any information from SBR support?

I'll chase it up. Can you please check your friends junk mail folder in the mean time?

[brunhilda83]

I told him, he is contacted before few hours, tnx