[willhilltaxman]

Good day!

We are in receipt of your email and have saved your documents in a secure file. At this time, we still required you to send us the following documents with better quality and captured using a digital camera: Please do not send your documents by scanned because our Security team needs a Photo-captured to verify it.

1/. A valid photo ID such as a driver's license, national ID or passport

2/. Proof of source of income

You can send all the documents in JPEG format attachment to documents@willhill.com. Upon receipt of the mentioned file(s), we will then be able to update your account and proceed with your request without further delays. We look forward to your response.

Should you have further questions or concerns, please do not hesitate to contact us via e-mail at support@willhill.com or via our Live Chat facility. We are here to assist you 24/7.

With regards,

Jay A.
William Hill Online

They are allowed to request such sensitive info?i doubt...
My acc remains closed and they deny to unlock it unless they receive this proof of income(i already sent them drive license and other docs of course)
I am student in uk and i dont even work...it is their bussiness to ask players where they found the money?this is ridiculous and they should stop these unethical methods they implement in order to steal money..
I filled complaint form here and emailed gambling commission of uk too.
I hope that sbr will help me/us to avoid this kind of dealing with this kind of tactics...if they dont stop this other bookies could adopt these methods and result huge probs to many gamblers...

ps. i have lost more than 50k in my acc and they dont give me my remaining balance(around 40k)

[garham]

This might be due to UK Government Regulations. Many government's regulations force the books to ask for certain documentation before they can let you use thier systems.

[thordin86]

How much did you deposit there? And in what time-period?
You are talking big numbers here, from a student, might be that you triggered some money-laundering alert at their system? You say you are losing 50k though, not sure how that would work as money laundering...

[pellumb341]

ps. i have losed

English is not my native language , but i think the correct is "lost" not "losed" , how a UK student can make such a mistake ?

I agree , this proof of income source sounds shiit..for example, do they know that there are a lot of people in 3rd world countries who don't pay insurance ? They work , but they can't prove they are working since they don't pay insurance.

[superhans]

Yeah, they think you're laundering

The good people at GCHQ will be going through your emails/phone calls as we speak

[dealer wins]

A student with £90K in a bookie, pull the other one OP.

[willhilltaxman]

you are missing the point of my thread...
Laudering with 50.000 euro losses?
I have contacted their operator and i hope that sbr will help me too..
I believe/hope that at the end of the day i will get paid of course as these money are mine but this case irritared me and i dont believe they are allowed to request things like this...

[willhilltaxman]

i was betting for a couple of days utill i realised that my account was closed..
I had already provided them passport/id/university contract etc

[thordin86]

You can launder by hedging the bets on another book.
These amounts over a couple of days from a student, come on it is supposed to raise a few eyebrows...
Just tell them where you got the money from? Or get a lawyer?

[jjgold]

if your not a scammer you have no issues

game over

[xtrader]

If those funds were truly yours you need to give them something. A bank statement that shows you have had the funds to support this kind of betting would suffice. Questioning whether Will Hill had the right to do that will get you nowhere.

[willhilltaxman]

i used neteller
I believe they dont have the right to ask me these things

[thordin86]

Keep us updated please, good luck!

[EdHugh]

Perhaps they have simply worded the request badly and what they actually require is a screenshot of the account from which the deposits have been made, showing the deposit payments into William Hill.

[bihon]

You can launder by hedging the bets on another book.
These amounts over a couple of days from a student, come on it is supposed to raise a few eyebrows...
Just tell them where you got the money from? Or get a lawyer?

No book has the right to ask for proof of source of income or investigate possible laundering, it is police' work. If that is imposed by the law, they have to do all the checking BEFORE deposit.

WH scrapped from my list and for those raising eyebrows - no I don't do anything illegal.
Just a privacy conscious citizen, totally fed up by all of that bs.

[superhans]

Neteller + £90k + Non UK citizen.....

You can see why they suspect laundering

[JayZ]

Try reading through the money laundering documents of the UK Gambling Commission. Seems you have been identified as potentially a high risk for money laundering or terrorist financing. The things they suggest verifying in this circumstance for customer due diligence (CDD) includes:
ID (name, address, date of birth)
Occupation
Source of funds
Business interests
Credit check

The operator can withhold payment of winnings or remaining deposits until CDD is satisfied.

William Hill quite possibly operates the threshold model where if you keep below a certain amount (fixed by law at €2k for casino but may vary for other products) you will not be required to go through CDD. This would cover the vast majority of its UK business. Also for UK customers they will have electronic methods of verifying ID. This is not the situation in your case.

You may have already been reported as suspicious to the National Crime Agency - but they aren't able to tell you if that is the case.

[thordin86]

they say on their site that these checks are triggered if you deposit more than 2k during any 24h period

[willhilltaxman]

i have already provided docs from my uni,id drive license,passport and source of funds and they told me that they require and a bank statement to finish the checks...I will provide the statement on monday and they said with this it will be ok...lets see

[thordin86]

if you dont mind saying, what did they accept as a source of income?