I really have been very happy with First Fidelity/YouWager, and have been a customer for many years, so it pains me to write this complaint; but the CSR was short and rude with me, and the manager was "too busy" to speak with me, so here it goes.......
On 8/24, I made a $500 deposit (via p2p) taking a bonus with a 6x roll and 30 day hold, with action for at least 4 weeks.
Today is 9/23, officially 30 days after the original deposit. I have ran my account to over $3700, rolled over the deposit and bonus well over the 6x threshold (close to 13x), and provided them action every week.
I call today and ask for a withdrawal, and they "the system says I cannot withdrawal until 9/26". I ask if it was a 33 day hold, and they reply "no". Then I ask again, why am I not eligible, they reply that the 30 day hold has not been met. I say "30 days from 8/24 is 9/23. What is the issue? He keep saying that the system is telling him 9/26."
I was not rude at all. I simply asked if I could speak to manager to discuss, and was told that she was busy, and I would have to call back later.
This is the first time I have ever received less than top-notch service from YouWager, but I want to be factual. I held up my end, YouWager -- why won't you hold up your end, and send me the cash?
I am submitting a complaint to SBR.
And before any of you clowns respond and say, "Whats the big deal, it is only three days?" It is a big deal, because I met all of their requirements, and still can't withdrawal.