Transcripts: |
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Operator Hayk has joined the chat. |
[21:41:52] |
Hayk: Hello! Welcome to Support Department 24/7: How can I help You? |
[21:42:06] |
victim: Hello! |
[21:42:56] |
victim: Give me contacts for lawsuit, please |
[21:43:55] |
Hayk: Plasea mention your question and ID |
[21:44:06] |
Hayk: Please |
[21:44:40] |
victim: Dear Dzmitry, We regret to inform you that we are unable to assist you. e-Management N.V. does not handle any player disputes of any kind. We suggest you contact the customer support of the site you have a complaint about. If such is unsuccessful, you can always consider contacting a lawyer. Wishing you happy holidays and best of luck with your case. Kind Regards, Elaine Behr e-Management N.V. |
[21:45:42] |
Hayk: Are you a client of website? |
[21:46:38] |
victim: My account was liquidated without warning. |
[21:48:42] |
Hayk: Can you tell me your ID? |
[21:49:30] |
victim: ID:2150476 |
[21:51:24] |
Hayk: Ok wait please |
[21:51:56] |
victim: ok |
[21:54:22] |
Hayk: Please mention the correct ID |
[21:55:12] |
victim: It is correct ID but it was liquidated. |
[21:57:43] |
Hayk: Ok wait please I will check once more |
[21:59:48] |
Hayk: Can you tell me your login or email of website? |
[22:00:13] |
victim: My login was 2102184. |
[22:01:10] |
Hayk: Can you tell me email please? |
[22:01:36] |
victim: garm_dmitriy@mail.ru |
[22:11:34] |
victim: Are you here? |
[22:12:27] |
Hayk: Yes I am busy with your matter wait please |
[22:24:00] |
Hayk: SIr can you tell me please your document details, you mentioned in website? |
[22:27:05] |
victim: I didn't provide document because nobody asked me. |
[22:29:24] |
Hayk: Can you provide me the email address that sent you the message, which you sent me via chat? |
[22:31:06] |
victim: of course |
[22:31:10] |
victim: elaine.behr@emanagement-group.com |
[22:32:38] |
victim: http://www.emanagement-group.com/ |
[22:41:04] |
Hayk: Thank you for waiting sir for this matter you need to send the scan of your passport (ID card) to this address support@melbet.com mentioning your ID and matter in letter |
[22:42:50] |
victim: I sent many times earlier and all was without reply. |
[22:43:07] |
victim: Give me contacts for lawsuit, please |
[22:46:29] |
Hayk: Sorry, but I can not give you more information |
[22:48:48] |
victim: I sent my documents to E-management too. I will send this chat also. |
[22:52:00] |
Hayk: Sorry, but i can not add anything just send the skan of ID card to the support@melbet.com email address and mention the problem in the letter |
[22:52:31] |
Hayk: Do you have other questions, regarding our website? |
[22:52:35] |
victim: Goodbye. |
[22:53:05] |
Hayk: Wish you Good Luck sir! |
The transcript will be sent to "garm_dmitriy@mail.ru". |
Operator Hayk has left the chat. |
The chat is ended. |