[franklissa]

Edit #2: The bonus has now been issued by Youwager.

Edit: You received a response within 20 minutes; which you acknowledged 15 minutes afterward. Youwager management is reviewing the issue.


________

I contacted SBR and filed a complain and {im waiting for my issue to be resolved}.I recieved a flyer in the mail to my home from youwager for the month of July that they had a 35 percent early bird special where if you make a deposit, you will receive a 35 percent bonus applied to the account. I also received phone call where if I make a deposit I will be entitled to that bonus. I called yesterday evening , and was told that the early bird promotion was active. I chose Friday to deposit 300 dollars. Well things from there went bad . They informed me I cant use the bonus because i have been up for the year. I was misled, and should have never been receiving calls from the account manager informing me about the wonderful July promotion they have, and on top of that receiving flyers. I should have never been told over the phone that once money is sent, they will issue me the credit. Once I made deposit, then they come up, and say that the promotion is no good. I have deposit thru Heritage for years, and was once a time I was real up with them, and everytime they had a promotion, they complied by it. They would always give me that bonus, and stick to it. I am not happy about this. This is horrible customer service, and to be transparent, that would have been a lawsuit in the United States for false advertisement. Please see what you guys can do, and I appreciate everything you guys do for making it safe for American players to play on these offshore sites.

[franklissa]

I will provide acct number if needed

[FlipsideRM]

Yeah theyre weird about their promotions. If you're up you're screwed in that department

[Nick Papageorgio]

Always,triple,check,bonuses,offers,when, it,comes,to,youwager.....I,quit,playing, here,for,something,similar.

[franklissa]

So messed up. I get calls from them, receive flyers, verify if promotion is still good, and told yes, send money, and get screwed.

[franklissa]

They should NEVER promote something they cant live up too. It should state only for losing players bonuses will apply, and not mislead me to make a deposit, then double cross me

[FlipsideRM]

I've had an overall good experience with youwager but don't ever speak with "Nathalie", she is the worst and rude. Ask to speak to a floor manager if you haven't already, maybe they can fix this for you

[franklissa]

I spoke to Doris, and nothing. They give me a run around by doing long transfer, and never anyone that can help. Thats why I am gonna see if SBR can do anything about this because this is very wrong.

[jjgold]

Youwager has always been a red tape a book meaning lots of rules lots and lots of delays especially with bonuses

[franklissa]

That is very wrong. I have a business and the United States and if I send flyers to customers and I reject the promotion, it can lead to false advertisement and I can be in a real bad situation. Some of these books are awful but we really have no choice because of where we are located

[Optional]

I only PMed you and asked you to submit your complaint a couple of hours ago franklissa.

It's Sunday anyway so nothing will happen until at least tomorrow, but it will always take a little time to be reviewed and allocated to the correct person to help you.

[franklissa]

Edit by SBR Admin: Franklissa, you indicated you did not receive a response, but in fact, you replied saying 'Thanks you guys are great' approximately 35 minutes after filing your complaint. Were you the one who sent this email?

__________

Hey optional,
I submitted complaint Saturday morning, and I did not receive a response. I want members and future members to be careful in regards to youwagers tactics. I appreciate your help and hopefully it can be resolved the right way.

[Optional]

Hey optional,
I submitted complaint Saturday morning, and I did not receive a response. I want members and future members to be careful in regards to youwagers tactics. I appreciate your help and hopefully it can be resolved the right way.

Saturday is the weekend too.

Did Youwager offer to refund your deposit?

[temple2010]

put your $300 into betdi and get 100% free play code "win2014" up to $300 deposit. 35% free play not even worth your time. plus you cant play parlays on the free play.

[franklissa]

[QUOTE=Optional;22313727]Saturday is the weekend too.


Youwager never brought it up to me

[QUOTE=franklissa;22313855]

Saturday is the weekend too.




Youwager never brought it up to me

Hi franklissa,

Just to clarify, Sportsbook Review is the complaint service you filed a complaint with. We answered your ticket within 20 minutes, and indicated to you we would speak with management on this issue. This can take a couple of days. Please hang in there.

[Kindred]

So messed up. I get calls from them, receive flyers, verify if promotion is still good, and told yes, send money, and get screwed.

I usually avoid sportsbooks and casinos that send out flyers. They are shady and desperate, and got your name off a mailing list if you never played there before.

[franklissa]

Got told I was gonna receive credit by flyers, management over phone, and rep, and it wasn't applied because I am up? We'll I should have never received flyer or phone calls that I was gonna get that!! It's horrible

[franklissa]

So shady how youwager operates. Hopefully SBR can resolve this

[franklissa]

I find it hilarious that if you lose they will do everything to compensate you but if you win they will do everything to treat you like crap.

[SBR Forum]

Franklissa,

You received a response within 20 minutes on Sat, and responded twice. Just to confirm again, we will update you after we speak with management.

[dmiles1021]

really odd to see this. I have been with Youwager and BetPop for 10+ years. A great company that I give an A in my book. I have been with SBR since 07 so its not like I work for First Fidelity. Sorry to hear about your problem but again I have never had a problem and that goes for the 25+ people who I have referred there that are still playing.

[Krashman]

Youwager did the same thing to me a few months back.

They sent account specific emails, specifying my account number and saying YOU ARE ELIGIBLE... and then I confirmed with them multiple times by email and phone that my account is eligible.

But once I deposited they said "sorry, not eligible! Why do you need a bonus if your account is UP?"

Well, because you offered it to me!

Intentionally deceit and trickery goes on at Youwager. These are warning signs of a book to avoid because when the book eventually has an unlucky run it'll treat everybody this way. They may be the next Canbet.

[timbaland99]

I always make sure that I get the customer service rep to email the specifics of our conversation regarding any bonus. This includes the fact that I am not a new customer and that I have received bonuses before and I get them to also explain the details of the bonus, free play vs cash, fees covered, allocation of bonus, rollover etc. This provides accountability and is a lot better than a he said she said phone conversation

[SBR Forum]

The player has been credited the bonus by Youwager.

[rcene]

[rcene]

They are a solid out. Tomorrow is insurance day there. Nice bonuses, insurance, free football contest, and they pay. What more could a gambler ask for?

[lecubs28]

What more could a gambler ask for?

It would be great if they didn't call 3x a week asking me to deposit.

[rcene]

It would be great if they didn't call 3x a week asking me to deposit.

I used to get called by Heritage like that. I politely asked to speak to a manager, and it ended. If you want the calls to stop, there are actions you can take that do not include changing your number.