1. #1
    maddenscott
    maddenscott's Avatar Become A Pro!
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    Bet dsi very disappointed--would love some feedback

    Update by SBR Admin: Hi maddenscott,

    Thank you for sharing. This is fairly common. It is important to check the terms and conditions for any offer, as well as the general freeplay rules.

    _____________________________



    Opened an account late 12/13. Was given Holiday 100 bonus with $300 deposit. Had no idea that the bonus free plays expire in 6 months. Fortunately had never used them because my main account stayed "live." All I was aware of was that I needed to bet 5K to achieve the rollover to withdraw any amount from free play account. Anyway, I logged on this AM and my free play account is at 0. I did online chat...then called....that's that....they expire in 6 months....so I'm just SOL....had no IDEA.....this sucks!
    Last edited by SBR Forum; 07-22-14 at 05:42 PM. Reason: added reply

  2. #2
    easyliving
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    don't see what the issue is. You had 6 months to use it

  3. #3
    maddenscott
    maddenscott's Avatar Become A Pro!
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    The issue is I had no idea that I had 6 months....if I would have known that I certainly would have used it.

  4. #4
    easyliving
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    Quote Originally Posted by maddenscott View Post
    The issue is I had no idea that I had 6 months....if I would have known that I certainly would have used it.
    clearly stated under rules, 100 dollars is nothing to sweat over.

  5. #5
    shaunovery
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    Why wouldn't you use it in 6 months you could of used it to hedge real cash bet

  6. #6
    maddenscott
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    It was actually $300....but I get your point. Anyway, a manager there gave me a 6 month extension which was cool....so I there's that.

  7. #7
    BigDaddy
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    i cant let a FP sit 1 day let alone 6 months

    good to hear you got it back though

  8. #8
    edawg
    edawg's Avatar SBR PRO
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    Good to hear!

  9. #9
    SBR Forum
    SBR Forum's Avatar Administrator
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    Hi maddenscott,

    Thank you for sharing. This is fairly common. It is important to check the terms and conditions for any offer, as well as the general freeplay rules.

  10. #10
    Optional
    Optional's Avatar Moderator
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    Quote Originally Posted by maddenscott View Post
    It was actually $300....but I get your point. Anyway, a manager there gave me a 6 month extension which was cool....so I there's that.
    That was nice of them!

  11. #11
    Natty68
    Natty68's Avatar SBR PRO
    Join Date: 05-11-14
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    I'm assuming this requirement pertains to Bookmaker as well?

  12. #12
    DR225
    DR225's Avatar Become A Pro!
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    yup. This is in bookmaker's rules:

    12. Free Plays that are left unused for 180 days will be removed from the account.

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