Advice needed - online bookmaker not paying me winnings
Hi ,
Am new on here , but I have to say what a great site this.
So my issue is I opened an account with a bookie on Friday ,who id had winning accounts
with previously and were subsequently closed. So i placed a few bets and requested to withdraw the money which went through fine. I won approx 1796 GBP and deposited 1280 GBP so total of 3076.
I then got email on sat afternoon saying they were closing account again ( no surprise) , but said my account was linked to a previous account i had self excluded from. Now i can say 100 per cent i have never self excluded , they actually tried this tactic with my last winning account but i eventually got paid.
So I've submitted sbr complaint form and also emailed back bookiedirect disputing this obviously and what self exclusion agreement they have that I've signed or what evidence they have.
I'm angry as won this substantial amount of money fair and square , im actually still logged into account in question and is showing voided deposit in transaction history
I'm hoping the bookie may come good and be honourable so will not name at present
Any members help or advice would be appreciated , sorry for the essay :-)
"who id had winning account with previously and were subsequently closed"
I am confused, did you have an account closed with the book or not? Which book?
The book in question is well known and one of longest running ones with tv adverts , as I said am wary about naming before given them chance to respond to complaint and sbr complaint form
The problem is that you are only allowed one account. Once that gets blocked, like you say yours did in the past - you are not welcome there anymore.
You knew you had previous accounts blocked, you say because of winning - they say because of self exclusion. Point is - you knew...
Now, legally I am not sure where you stand. There is a UK Gambling act and your argument is that the bet was still struck - and had it lost, its unlikely they would have paid you back.
I dont think you will get paid , but maybe other people on here can help.
GL
Before account was closed all bets were settled and id req withdrawals.
As you correctly say if it was losing account they have no prob keeping my money. Why should I be penalised as went in my favour.
Still logged into ac in question as was logged in before it closed and never logged out.
Anyone else with knowledge or experience with my problem , it would great to get some assistance. Happy to pay a fee if successfully help me to get my winnings....
Just think its very unfair , they have 100 per cent kept my money if id lost.