Am new on here , but I have to say what a great site this.
So my issue is I opened an account with a bookie on Friday ,who id had winning accounts
with previously and were subsequently closed. So i placed a few bets and requested to withdraw the money which went through fine. I won approx 1796 GBP and deposited 1280 GBP so total of 3076.
I then got email on sat afternoon saying they were closing account again ( no surprise) , but said my account was linked to a previous account i had self excluded from. Now i can say 100 per cent i have never self excluded , they actually tried this tactic with my last winning account but i eventually got paid.
So I've submitted sbr complaint form and also emailed back bookiedirect disputing this obviously and what self exclusion agreement they have that I've signed or what evidence they have.
I'm angry as won this substantial amount of money fair and square , im actually still logged into account in question and is showing voided deposit in transaction history
I'm hoping the bookie may come good and be honourable so will not name at present
Any members help or advice would be appreciated , sorry for the essay :-)