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  1. #1
    justwinthisone
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    betonline issues

    i have had a betonline account for a little while now. i have built my backroll up pretty good. when i logged into my account this morning it said available balance $0.00. I thought since they just switched from .com to .ag it was a software issue. i called the customer service rep and asked why my account was at 0. he told me that i had transfered it over to poker and lost it all. i did not transfer this money over to poker nor did i lose this amount at a poker table. i have requested the ip address and hand history. i have not gotten that. i did play earlier that night with about $70 and lost it. they told me the transfers were at 12:40am. i stopped playing around 10:30pm the night before and went to bed around 11:30pm. i need to get this ip history from them to show that it was not me. if they look at the ip address from the time i was playing and then check the ip address after the money was transfered over it will not be the same. there is no way that this was done from my comp. they keep telling me it was someone from my house on my comp but that is not possible. i also asked them to look at my history in poker to see that i play small limits very little. this money that was lost was several thousand dollars. how does a guy go from playing once or twice a week for $50-$150 to several thousand in 1 night. who can i contact to help me out with this?

  2. #2
    DrIn$entive
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    Sounds like another reason not to keep a large balance there.

  3. #3
    DrIn$entive
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    Hopefully they might easily see someone used your funds to chip dump and you can get your $ back.

  4. #4
    SBR Lou
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    Hi justwin,

    There's usually not much that can be done here. The industry standard when a player claims his account has been hacked is the book will share the IP address with the player. It's been our experience these cases are explained by either a simple password, a roommate, spouse, friend, or even the bettor himself unfortunately.

    You can submit this form so we can ensure the required details are shared with you, and perhaps more light can be shed as to the source of the breach.

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  5. #5
    justwinthisone
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    Quote Originally Posted by SBR Lou View Post
    Hi justwin,

    There's usually not much that can be done here. The industry standard when a player claims his account has been hacked is the book will share the IP address with the player. It's been our experience these cases are explained by either a simple password, a roommate, spouse, friend, or even the bettor himself unfortunately.

    You can submit this form so we can ensure the required details are shared with you, and perhaps more light can be shed as to the source of the breach.
    i did submit that form. i am still waiting for the ip info to come through. what happens when it is a different IP address?

  6. #6
    Justin7
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    Quote Originally Posted by justwinthisone View Post
    i did submit that form. i am still waiting for the ip info to come through. what happens when it is a different IP address?
    You can file a police report.

    However, unless there was chip dumping, I don't think you will get your money back. If there was dumping though, the hand history will show that. In that scenario, I would ask Betonline to undo those poker transactions.

  7. #7
    justwinthisone
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    Quote Originally Posted by Justin7 View Post
    You can file a police report.

    However, unless there was chip dumping, I don't think you will get your money back. If there was dumping though, the hand history will show that. In that scenario, I would ask Betonline to undo those poker transactions.
    i have asked for this info...i am still waiting for it

  8. #8
    Brock Landers
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    You are fukked

  9. #9
    mh217
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    Sounds like one of your degenerate buddies fukked you over..hopefully they can tell you who it was.

  10. #10
    Bill Dozer
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    Quote Originally Posted by justwinthisone View Post
    i have had a betonline account for a little while now. i have built my backroll up pretty good. when i logged into my account this morning it said available balance $0.00. I thought since they just switched from .com to .ag it was a software issue. i called the customer service rep and asked why my account was at 0. he told me that i had transfered it over to poker and lost it all. i did not transfer this money over to poker nor did i lose this amount at a poker table. i have requested the ip address and hand history. i have not gotten that. i did play earlier that night with about $70 and lost it. they told me the transfers were at 12:40am. i stopped playing around 10:30pm the night before and went to bed around 11:30pm. i need to get this ip history from them to show that it was not me. if they look at the ip address from the time i was playing and then check the ip address after the money was transfered over it will not be the same. there is no way that this was done from my comp. they keep telling me it was someone from my house on my comp but that is not possible. i also asked them to look at my history in poker to see that i play small limits very little. this money that was lost was several thousand dollars. how does a guy go from playing once or twice a week for $50-$150 to several thousand in 1 night. who can i contact to help me out with this?
    Some poker rooms have ways of telling where the play was from besides the IP. Most players don't know that. Some scammers will use a different IP and if they lose, call foul, hacking. I'm not suggesting this is the case for you but give BetOnline some time to research it.

    In the meantime, change your PWs and make sure you don't use the same passwords at any two books or any two online accts at all. We've seen players use their forum name as their sportsbook password.

    How much exactly did you have in your account before the later poker session?

    SBR Founder Join Date: 7/12/2005


  11. #11
    justwinthisone
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    $7500 in sportsbook and $300 in poker room. it was a good march madness.... I had just made a withdrawl request that was pending for the last couple days.....

  12. #12
    justwinthisone
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    Quote Originally Posted by mh217 View Post
    Sounds like one of your degenerate buddies fukked you over..hopefully they can tell you who it was.
    no one has that info....it was no one i am affiliated with

  13. #13
    mh217
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    I hate places where you ask for a withdrawal and it sits pending in your acct for days..ridiculous....just a scumbag slow play tactic on their part hoping you bet it back...I always prefer a book that deducts the withdrawal from your acct quickly, regardless of the day they actually send it out.

  14. #14
    DudleyDawson
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    Quote Originally Posted by mh217 View Post
    I hate places where you ask for a withdrawal and it sits pending in your acct for days..ridiculous....just a scumbag slow play tactic on their part hoping you bet it back...I always prefer a book that deducts the withdrawal from your acct quickly, regardless of the day they actually send it out.
    there's not one reason to use books that pull this shit...they pull it on me once and I'm done with them for good. Use top flight books only....Betislands, Heritage, etc.

  15. #15
    FindTheLock
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    Quote Originally Posted by mh217 View Post
    I hate places where you ask for a withdrawal and it sits pending in your acct for days..ridiculous....just a scumbag slow play tactic on their part hoping you bet it back...I always prefer a book that deducts the withdrawal from your acct quickly, regardless of the day they actually send it out.
    I don't make any bets at all when a book tries this. I requested a bodog payout and the money is still sitting there. It says it will take 48 hours to process. 5dimes takes the money out in 30 minutes or so.

  16. #16
    justwinthisone
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    i dont get why they still have not sent me the ip info and hand history. i was on the phone with them this morning and he said he was sending it out. it has been about 5 hours with no response from them at all. it is just a simple request for the ip and hand history...the longer they take the more suspicious these seems to me

  17. #17
    relaaxx
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    hope you somehow get this straightened out and get your money back. even with a different ip it will be difficult. good luck

  18. #18
    mh217
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    Pretty sure bet online is the type of operation that looks to avoid paying people ESP newcomers with all sorts of tactics...95% of the people that bet offshore prob have no idea sbr exists so they prob have very little venue for recourse..and bet online knows this..they are thieves that will always try to avoid paying unless they have to...won't be surprised when you ultimately get paid cause there was no wrongdoing on your part and they can't find a way to pin it on you.

  19. #19
    DrIn$entive
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    Quote Originally Posted by Bill Dozer View Post
    Some poker rooms have ways of telling where the play was from besides the IP. Most players don't know that. Some scammers will use a different IP and if they lose, call foul, hacking. I'm not suggesting this is the case for you but give BetOnline some time to research it.

    In the meantime, change your PWs and make sure you don't use the same passwords at any two books or any two online accts at all. We've seen players use their forum name as their sportsbook password.

    How much exactly did you have in your account before the later poker session?
    Didn't think about that. Anyone could call their poker pro buddies like Daniel Negreanu who might be hundreds or even thousands of miles away to play higher stake games using their account # and pw, and if he hits a bad run of cards just claim account was hacked.

  20. #20
    justwinthisone
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    I am sure they get complaints like this often. I just wish they would handle it better. I honestly was not the 1 playing when this money was lost, nor did anyone I know or am affiliated with. I have asked them for ip info and hand history. I want to see if any 1 or 2 players ended up winning this money, or if they sat down at a 2 person table and gave it away to someone they know. It may be obvious that there was a chip dump or something like that. They have still not responded back to me or sent any hand history, or ip info. You would think they would send that right over to try and clear this up. I guess I will wait until tomorrow and see what happens. I am very surprised though that I have heard nothing.

  21. #21
    justwinthisone
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    still no response from betonline.........nothing at all

  22. #22
    SBR Lou
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    Quote Originally Posted by justwinthisone View Post
    I am sure they get complaints like this often. I just wish they would handle it better.
    We spoke with management same day, and shot you an email update this AM. So far we know the following:

    • The IP address that logged into BetOnline and initiated the poker transfer has only ever been associated with your account.
    • You have had three different IP addresses access the poker client in your account lifetime, but the IP address that logged in and initiated the poker transfer has been used the majority of the time on your account since July 31st, 2011.


    At this point, we're waiting for an audit of the accounts that the balance was lost to.... but so far, the available facts just don't point to outside intrusion.

    In addition, as you've acknowledged in your claim, someone else was in your home with you at the time. For some reason, that wasn't included in your post here or the PMs you sent?

    Quote Originally Posted by justwinthisone View Post
    still no response from betonline.........nothing at all
    Management assumed when you filed the complaint, you wanted SBR to assist? We've given you every update we have at this point.... low-level customer service doesn't have anything new to share with you.

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  23. #23
    DrIn$entive
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    Quote Originally Posted by SBR Lou View Post
    In addition, as you've acknowledged in your claim, someone else was in your home with you at the time. For some reason, that wasn't included in your post here or the PMs you sent?

  24. #24
    DrIn$entive
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    OP went to bed at 11:30pm, transfers were done at 12:40am....

    A ninja could of broken in his house, did the xfers and left w/o the OP even knowing anything about it.


  25. #25
    justwinthisone
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    Quote Originally Posted by SBR Lou View Post
    We spoke with management same day, and shot you an email update this AM. So far we know the following:
    • The IP address that logged into BetOnline and initiated the poker transfer has only ever been associated with your account.
    • You have had three different IP addresses access the poker client in your account lifetime, but the IP address that logged in and initiated the poker transfer has been used the majority of the time on your account since July 31st, 2011.

    At this point, we're waiting for an audit of the accounts that the balance was lost to.... but so far, the available facts just don't point to outside intrusion.

    In addition, as you've acknowledged in your claim, someone else was in your home with you at the time. For some reason, that wasn't included in your post here or the PMs you sent?


    Management assumed when you filed the complaint, you wanted SBR to assist? We've given you every update we have at this point.... low-level customer service doesn't have anything new to share with you.
    When I said I wish they would handle it better I ment help from betonline not you guys Lou....I would think they could send me hand history and ip info as it is requested. I still have not seen this but they have sent it to you. I have been happy that you guys are trying to help me and have updated me with what you have found out so far.....by the way everyone my wife was home sleeping also when this happened, she went to bed around 930pm. I am not trying to hide anything nor am I making this up. I just want this looked into as much as possible. Look to see if there was a chip dump or any type of conversations. If most of the money was lost to a few people or in suspicious hands that is all. I know it was not me so I want to view this info for myself. Thank you Lou for your efforts up until this point and I hope you continue to help me until this issue is resolved.

  26. #26
    5mike5
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    sounds like it pretty much is

  27. #27
    ProfaneReality
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    BrianLaverty, is that you??

  28. #28
    justwinthisone
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    update coming soon......still waiting on some info from betonline which i am 99% sure they will not really send....all i am asking for at this point is the hand history. i have been asking for this since the incident happened. how hard is it to send this info? worst customer service from any book i have ever used. I have used several different books over the last 12 years and betonline is by far the worst......

  29. #29
    Br0nxer
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    this is fukked up

    why would it ever get to the point of having such a big roll in such a piece of sh1t book

    fukkin stupid

  30. #30
    justwinthisone
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    Quote Originally Posted by Br0nxer View Post
    this is fukked up

    why would it ever get to the point of having such a big roll in such a piece of sh1t book

    fukkin stupid
    dude i won it all from march tourny....i had cashout pending for 2 days and on the 3rd day i woke up and it was gone......this was actually my 2nd withdrawl request the first one got rejected bc they did not accept my utility bill.....the thing that is fukked up is betonlines customer service and the way they "protect" their customers.....i am still waiting to hear back from Lou. he told me he was still waiting on the last bit of info but its been a few days..... i dunno if he is still working on this or not

  31. #31
    SBR Lou
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    Quote Originally Posted by justwinthisone View Post

    dude i won it all from march tourny....i had cashout pending for 2 days and on the 3rd day i woke up and it was gone......this was actually my 2nd withdrawl request the first one got rejected bc they did not accept my utility bill.....the thing that is fukked up is betonlines customer service and the way they "protect" their customers.....i am still waiting to hear back from Lou. he told me he was still waiting on the last bit of info but its been a few days..... i dunno if he is still working on this or not
    Unfortunately, complete audits and data requests take time.

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  32. #32
    justwinthisone
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    I hope when they do come back with this complete audit they explain why they said the ip this happened from originally was from the ip that i use the most yet the ip they sent me that they claimed was mine was in a different state than what i live in or than my mailing adddress. its not the ip from my house..... u can look up the ips i have used here since 2010 and see that i have never used that ip. time will tell.......
    Last edited by justwinthisone; 04-12-12 at 04:49 PM. Reason: didnt mean to reply with quote

  33. #33
    durito
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    Quote Originally Posted by SBR Lou View Post
    Unfortunately, complete audits and data requests take time.
    Why?

    Any one competent should be able to do it in seconds.

  34. #34
    tshafer117
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    Sounds like you went on tilt and lost all your money and now want it back. Doesn't work that way. Why would you lose so much only after playing a little amount? Easy, you started chasing that 70 dollars you lost. What a degenerate, and I only know your one, cause I am.

  35. #35
    justwinthisone
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    Quote Originally Posted by durito View Post
    Why?

    Any one competent should be able to do it in seconds.
    That's what I'm saying......maybe an hour at most and it has been days

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