i have had a betonline account for a little while now. i have built my backroll up pretty good. when i logged into my account this morning it said available balance $0.00. I thought since they just switched from .com to .ag it was a software issue. i called the customer service rep and asked why my account was at 0. he told me that i had transfered it over to poker and lost it all. i did not transfer this money over to poker nor did i lose this amount at a poker table. i have requested the ip address and hand history. i have not gotten that. i did play earlier that night with about $70 and lost it. they told me the transfers were at 12:40am. i stopped playing around 10:30pm the night before and went to bed around 11:30pm. i need to get this ip history from them to show that it was not me. if they look at the ip address from the time i was playing and then check the ip address after the money was transfered over it will not be the same. there is no way that this was done from my comp. they keep telling me it was someone from my house on my comp but that is not possible. i also asked them to look at my history in poker to see that i play small limits very little. this money that was lost was several thousand dollars. how does a guy go from playing once or twice a week for $50-$150 to several thousand in 1 night. who can i contact to help me out with this?