I'm looking for some help understanding Bovada's policies; i've lurked these forums for a while and read about how bad their customer service can be, so I thought I would try posting first. I joined Bovada a few weeks ago, made a $200 deposit, and received a $40 free play bonus. I bet the bonus on the Giants at 14/1 (before they beat the Packers), which paid out $560 to me. I understand that there is a 3x rollover on the initial deposit and the bonus amount, so that would mean a total handle of $720 before I can withdraw ($240x3). Based on that, here are my questions:
1. Does the 3x rollover also include the winnings from my bonus, i.e. $720 + ($560x3)=$2400 before I can withdraw? I know this is the rule on some books, but I can't find anything in the Bovada rules or T&C saying that. I think the answer is no (and the handle I need is only $720), but i'm not 100% sure.
2. I assume that I cannot wager the bonus winnings towards total handle, correct? My balance is listed as $739.11, with $560 of that as bonus winnings. Suppose I lose the $179.11 cash I still have in the account; will I then have to make a new deposit of cash to work towards the 3x rollover? i.e., once my balance is $560 (all bonus funds) I won't be able to make any new wagers until I deposit again?
3. Does Bovada only count the lower of the bet amount or payout towards rollover? For example, if I lay 200 at -200, is that $200 or $100 towards total handle?
Thanks for the help, I really want to get a straight answer without having to deal with customer service.