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Lost around $34,000 at pinnacle.
Around 2 weeks ago I deposited of a total of $4,825 into my Pinnacle account using Instadebit in 9 separate transactions. I won around $34,000 playing blackjack at Pinnacle.
But, a week ago I received an email from Instadebit stating that my bank account information is not valid. I was confused at that time because I did have enough money in my bank account to cover and clear all my deposits into Pinnacle. I later screenshotted my balance to Pinnacle to prove I had enough money to cover my deposits into their website.
I have given Instadebit my correct bank account details when I signed up with Instadebit. So I figured it must be my name. My bank account name is David Da Huang but when I signed up with Instadebit they only asked me for my first and last name. But when I went to my local bank branch the teller told me both names David Da Huang and David Huang would work.
As a precaution after I received that email from Instadebit, I scanned all my bank statements, utility bills, and government issued IDs in full color and sent it out through fax and email, for Instadebit to double check my bank account details and for Instadebit to correct any mistakes if there was any. In addition, I told the Instadebit customer service rep over the phone to mark my emails urgent.
Last week I told Instadebit specifically that I wanted to pay Pinnacle immediately and that I didn't want my other 8 transactions to come out wrong.
However, Instadebit ignored my requests and told me that they wanted to wait until all 9 of my transactions come out wrong so that they can determine the total amount owing and they pay Instadebit. Because of Instadebit's decision, Pinnacle voided all my winnings, citing the non-sufficient funds rule.
I believe it was not fair for Pinnacle to void my winnings when I specially stated I had enough money to support all my deposits into Pinnacle and that I also gave Instadebit the correct bank information. I showed a picture as proof too.
I shouldn't be penalized for Instadebit's delay and mistake. I even as a precaution last week sent Instadebit through both fax and email all my documents necessary to double check my bank account information.
Now I have filed my complaint to SBR and forwarded all my emails to SBR and I hope I get my winnings back.Essence of the story is that I had the money, I gave the correct bank account information, I even as a precaution sent Instadebit all the documents necessary to double check my bank account details and for them to correct them if there were any mistakes, and told Instadebit that I wanted to pay Pinnacle ASAP, but Instadebit ignored me and wanted to wait for all my transactions to be voided 1st before doing anything. Because of Instadebit's decision to wait, Pinnacle has now canceled all my winnings, and temporarily suspended my account.I think I gave the correct bank account details but instadebit typed in the wrong information at this point. I did nothing wrong and I even took precaution.
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Originally Posted by TheMoneyShot
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