[dontknowhowtobet]

I wanted to use this website mainly because I'm self-excluded from so many other websites and also because they use WebMoney, which is a nice way for me to deposit and withdraw.

My WebMoney is fully verified and this is a safe way to deposit or withdraw, and I also verified all the details in my account there. I started to play in the site by depositing small amounts of $10, $50, $100 .... all deposits and withdrawals were almost all the times processed instantly, they were processed fast, and only a few withdrawals had the exception of being processed within a few hours.

However the last withdrawal I made was for $1007 yesterday in the morning and they haven't processed it yet ... now for most bookmakers this is reasonable that it takes time - but not with this one, I went into the chat there and asked other customers if it's normal they don't process withdrawals within maximum of 6 hours and they all confirmed this is weird.

So I tried to deposit another $10 and placed a small bet, asked for withdrawal of $11.70 and received it quite instantly! How come this was processed but the previous withdrawal wasn't?

-------------------------

I asked for their customer service for help but they just copy-pasted answers to me, they don't answer in proper English and their answers were repeating themselves by email with the following answers:

- Our paysystems provider have some technical troubles. All problems will be passed in the nearest hours. Sorry for some delay with transaction.
- Submitted by technicians. (They are trying to say they forwarded the issue to their technicians)
- Submitted by professionals. (Same as above - just to their professionals - not sure who they are)
- In the near future issue will be resolved and all transactions will be carried out today.

They basically just gave me the loop all day long, telling me they're working on it but then answering me with the same thing from before.
They are repeating the same thing, copy-pasting one of these 4 answers above and that is how they choose to avoid paying out - and on the same time they just frustrate the depositor by having him go in circles for no reason.

I tried calling them on the phone but they only speak Russian, I might ask someone I know who speaks Russian to talk to them but I don't know if that will help ...

Anyway please avoid using this site, they are very SELECTIVE about when to pay to someone ...!
I would advise anyone who uses this site to stay away from it, because they can choose not to pay you and give you lots of hassles when you try to even get information what's wrong.

Avoid this SCAM!

[Russian Rocket]

I tried calling them on the phone but they only speak Russian, I might ask someone I know who speaks Russian to talk to them but I don't know if that will help ...

[THam12]

http://www.sportsbookreview.com/foru...-its-myth.html

[dontknowhowtobet]

http://www.sportsbookreview.com/foru...-its-myth.html

Yes:

I wanted to use this website mainly because I'm self-excluded from so many other websites

[THam12]

So you're addicted and keep finding new sites?...

[dontknowhowtobet]

So you're addicted and keep finding new sites?...

If you have anything constructive to say about this specific issue then post it here ... otherwise post these questions in the relevant thread, as I won't reply to you here.

[SBR Forum]

SBR released a report on this scenario yesterday actually: http://www.sportsbookreview.com/sbr-...-dont-s-52197/

[Sledge187]

On-Line Gambling is dead! Find a local bookie soon.

[dontknowhowtobet]

SBR released a report on this scenario yesterday actually: http://www.sportsbookreview.com/sbr-...-dont-s-52197/

Thank you for pointing this out, but I'd appreciate any help in regards to this bookmaker - it is playing games not to pay out!
What can I do to get paid from them now?

[Ghenghis Kahn]

who do you like tonight pal?

[texhooper]

I quit reading this immediately. This is the gambling is always terrible guy. Doesn't make any sense, go away

[dontknowhowtobet]

I quit reading this immediately. This is the gambling is always terrible guy. Doesn't make any sense, go away

I've been in the forum more than you've been, so what do you think gives you more right than me to be here or not?

Hope you get sick some day and when you need help you would face lots of regulations and then when you beg and cry for some understanding and compassion I hope and wish that whoever would take care of you would be as much as cruel as possible to you, because that's what people like you deserve - to suffer all their lives, and that's what I wish for you, nothing but that.

[shaunovery]

Think just stick to reliable sites that pay so many of these shady books

[dontknowhowtobet]

Think just stick to reliable sites that pay so many of these shady books

It's not a shady website in terms that it's quite a big website in Russia itself, and it has official partnerships with other companies - but regardless of that, I can't undo the past ... how can I get this withdrawal now? Can SBR chat in Russian with these guys if I fill out a form or they only communicate in English?

[shaunovery]

It's not a shady website in terms that it's quite a big website in Russia itself, and it has official partnerships with other companies - but regardless of that, I can't undo the past ... how can I get this withdrawal now? Can SBR chat in Russian with these guys if I fill out a form or they only communicate in English?

I'm sure sbr can help with one of there complaint forms

[dontknowhowtobet]

Let's see once someone from SBR confirms it ... thanks.

[dontknowhowtobet]

They just replied to my email again with the same "excuse":

Hello. Our paysystems provider have some technical troubles. All problems will be passed in the nearest houres.

It doesn't look good ...
They are just giving "excuses" and seem to do so in tactic simply not to pay out.

[dontknowhowtobet]

Okay, I stopped using their useless email in English and emailed them in Russian after bugging them over the phone and in chat ... the support in Russian is much more helpful.

They explain their intermediary processor - DengiOnline - had a DDOS attack and is still suffering a DDOS attack as of now.
I tried to access this website:

http://www.dengionline.com

And indeed this website is not accessible.
I am verifying with 1XBet that is the reason for the payment not to be processed as of yet.

If that is so it makes some sense and a little bit more reassuring but I'm still between doubtful, skeptical and hopeful about all this.

[dontknowhowtobet]

Update:

I am still waiting to receive my withdrawal from this website.
They have still not processed this payment and give me the same excuses.

I'm stating to feel this website is a BIG SCAM, whatever you do, stay away from them, they are shady as hell !!!

[ttrace35]

OK is a scam. We get it