Yes I am the idiot who bet $2800 on Eric Silva...lol.
Anyway I have read lot of complains regarding pay out at BetOnline, so I am worry so I decided to make my 1st pay out on 11/13/2012, I really hope it is 3rd party process problem like they claim. So I should be ok using moneybooker(Skrill).
Here is my chat log:
Hi! Welcome to BetOnline! How can I help you?
You are now chatting with Dicky Curtis
Your Issue ID for this chat is LTK585070996X. Please record it in case of pending issue.
Dicky Curtis: Thank you for contacting Live Chat Service. How may I assist you today?
Dicky Curtis: Hello Van
van phan: Hi Curtis
Dicky Curtis: How can I assist you?
van phan: when can i expect my skrill pay out. I need the $$$ for bills this week
Dicky Curtis: Could you please provide me with your account number and password?
Your chat transcript will be sent to firstname.lastname@example.org at the end of your chat.
van phan: B??????? but don't know passwd. firefox remember my password
Dicky Curtis: You have requested your payout on 11/14/2012, it takes 24 hours to be reviewed and then 12-36 hours to be processed
van phan: can you do the math for me? when should i expect it?
van phan: 11/15/2012 that is 24hr.
van phan: Thursday, Friday, Monday = 72hr already.
Dicky Curtis: One moment please
van phan: sure
Dicky Curtis: Thank you.
Dicky Curtis: You can expect your payout be received by 11/28/2012
van phan: so what happen to 24hr review and 36hr to be process? How many hr in a day?
van phan: It take 336hr to get paid? It take less than 15 minutes at pinnacle.
Dicky Curtis: 4 hours per day, as the payouts are processed between Monday through Friday between 9am and 1pm
van phan: Haha, that is funny. Do you mind if I post this 'funny' 4hr a day in every sportbook forum?
Dicky Curtis: You can refer tohttp://www.betonline.ag/rules#payout-rules
Dicky Curtis: Where you will find :
Dicky Curtis: 3.Payouts requests are processed Monday through Friday, between 9:00 a.m. ET to 1:00 p.m. ET, excluding holidays.
van phan: So you are not lying. So you don't mind if I post what is true right?
Dicky Curtis: Yes you can
van phan: ok cool. I be back 11/28/12. thank for your time.
Dicky Curtis: You're welcome!
Dicky Curtis: Is there anything else I can assist you with at this time?
van phan: nope.
Dicky Curtis: Please do not hesitate to contact me again personally, if I can be of further assistance. I will be more than happy to assist you.
I will update on 11/29/12 if I get my Skrill pay out. thank for reading.
I am not going to continue to play there with my remaining balance. If I do, I give them a license to 'Free Roll' me.
If I win more, they continue to stall my pay out request.
If I lose, now they have a legit reason not to pay me because my balance is 0.
This is what happen to my $1200 deposit at SBG Global. Three time they said I clear my rollover, 3 times pay out staff said live support staff is wrong I still have so and so rollover left.
You win, they play the stall tactics card and when
you lose it all, they don't have to paid you...they do nothing wrong. SBG Global is a scam, they free roll their customer.