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Subject: International fees
DEC 28, 2016 | 12:08PM PST
Kyle replied:
Thank you for contacting Coinbase Support.
I’m sorry for the issues with your credit\debit card. Coinbase currently uses a payment processor located in the UK for global card processing. As a result, the transaction may appear to originate from the UK but all processing fees should remain the same as quoted on your confirmation screen and email.
If your card is declining or if the verification charges haven’t appeared, this suggests that your card issuer has blocked the charges on their end. For any issues with blocked charges, please call your card issuer (the customer service number is on the back of your card) and request they permit and process purchases from ‘Coinbase.’
If you have been charged an international processing fee, it may help to contact your bank for their fee rates. If these fees are not refunded, please let us know and we would be happy to review.
If you have any trouble with your card after contacting your bank, we would be happy to help.
Thank you for your cooperation, and sorry again for the trouble.’
Regards,
Kyle
The Coinbase Team
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DEC 28, 2016 | 11:21AM PST
Original message
joseph wrote:
I bought bitcoin over the weekend using the instant option with my debit card. My bank charged me a 3% fee for the international transaction because it was processed in Cheapside, London, England. They also temporarily blocked my card because of this international transaction. Why is my transaction coming from the UK and not San Francisco like it always has before? I wouldn't have used this option if I knew it would be processed like this.
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