SBR review: Expekt

Expekt confiscates €923 citing poker chip-dumping

An Expekt (SBR rating B-) complaint has been reported. In December of 2009, Expekt confiscated €923 before closing the account of a player allegedly involved with chip-dumping in their poker room. The player denies being related to any other accounts or taking part in any chip-dumping. Chip-dumping is the act of intentionally transferring or receiving funds from accounts with ill-gotten funds in them; typically from accounts with deposits which will not clear. Expekt did not provide any proof to support its conclusion to the player. SBR has contacted Expekt.

Rating Change: Expekt

Expekt downgraded from B to B-

SBR’s Sports Betting Rules Monitor record changes at four sportsbooks

SBR’s Sports Betting Rules Monitor records changes at four sportsbooks
Canbet (SBR rating A-) adds stricter bonus terms
Canbet now requires signup and reload bonus requirements to be met within 90 days or they will be revoked.

Expekt (SBR rating B) also tightens bonus terms; prohibits residents of Turkey
Bonuses will be deducted from account balances if wagering conditions are not met in six months. Turkey and the United States listed together as restricted countries.

InternationalalAllSports, or IASbet (SBR rating B), changes bonus conditions and free bet bonus rule. Free-plays must be used within 45 days of date awarded. All bonus turnover conditions must be met within 90 days.

Fonbet (SBR rating C) adds soccer betting rule.

SBR’s Sports Betting Rules Monitor: MLB Baseball Betting Rules Clarified by sportsbooks

Rating Change: Expekt

Expekt <a class=ab href="http://www.sportsbookreview.com/sbr/EXPEKT">Expekt</a> upgraded from B- to B

Rating Change: Expekt

Expekt <A class=ab href="http://www.sportsbookreview.com/sbr/expekt">Expekt</A> raised from C to B-

Expekt (SBR rating B-) earns 2nd upgrade in four months

SBR has reevaluated Expekt after an increase in positive feedback in recent months, some of which suggesting the SBR rating was too low. Player inquiries to SBR have been addressed swiftly by the bookmaker’s Trading Director, Jon Thompson. Expekt users are invited to continue to submit feedback to SBR.

Player: I recently misplaced a wager on a soccer match with this bookmaker. I inadvertently played a three way handicap when i thought i was playing a true asian. I backed a team to win 1-0 and they lost 0-1. When my bet was not refunded as a push i contacted Expekt complaining of their error. Within 24hrs the manager called me personally to resolve this issue. Not only did he take the time to call but when he did he had already reviewed the screen shots for the bet concerned and when i tried to argue that it was their mistake he politely re-assured me that in fact i had taken the wrong type of wager.
The gentleman then offered to refund half my wager as a goodwill gesture as i think he could sense my sincerity in the matter concerned and that i truly believed i was placing an asian. To me this was something that has endeared this bookmaker to me and goes well beyond any kind of service i have ever encountered.

SBR mailbag

SportsInteraction (SBR rating C-): Player reports submitting banking details three times in the month of October. He received an email October 31st stating: Thank you for contacting Sports Interaction. After reviewing your account I see that your bank details have just been updated today! You withdrawal should be reaching you soon. We are truly sorry for your frustration and thank you for your patience.
The player has yet to be paid.

Expekt (SBR rating C): Two players complain that the sportsbook changes the wagered amount as they see fit. No information was sent to the player about the altered bets.

Player: I placed a bet with Expekt, the bet was for £55. I placed the bet and then went to ’pending bets’. It said the bet had been accepted for £55. I then logged into my expekt account the next day and saw that they had rejected £32 of the bet stake. They had done with only about 25 minutes left before the actually bet started.

BetMania (SBR rating B-): Users complain about a one week wait for Neteller payments and a lack of listed rules.

Player: I was wondering if you can look into Betmania for me. I have a $13,000 balance there and have completed my rollover. They are telling me that they can’t process my payouts via Neteller and they are suggesting eCheck. They said a Neteller payout might not be processed until next week. But I want the payout via Neteller and will wait if I have to. Also, how come they don’t disclose any daily payout limits on their website? And they wait until you request a payout to tell you there’s a daily limit?

A Second player complains that over $2,000 in winnings were deleted due to being the result of duplicate parlays. BetMania.com does not list rules prohibiting duplicate parlays and it is allowed by the book’s software.

Rating Change: Expekt

Expekt <A class=ab href="http://www.sportsbookreview.com/sbr/Expekt">Expekt</A> upgraded from C- to C

Expekt upgraded from C- to C

Expekt raised from C- to C. Improved customer service in 2006 and a willingness to take responsibility for sportsbook errors, earn Expekt its first upgrade.

SBR Bill Dozer reports:

Player complains of unauthorized debits from Expekt (SBR rating C-) sportsbook account to poker room, where funds apparently were lost. The player has requested a chip dumping investigation into the poker play, as well as an IP report from the initial transaction. Expekt has been unwilling to supply this information to the player. SBR to investigate this matter and request IP log on the player’s behalf.

SBR mailbag:

Players with Expekt (SBR rating C-), Internet1x2(SBR rating F-), BetOnUSA (SBR rating D-) and World Casino Sports Bets (not rated) submit new complaints. Positive Feedback submitted by players at BetCascade (SBR rating B-) and Dimeplayer who is upgraded to C-.