Dimeline Sportsbook (SBR rating D) addresses bonus complaint SBR reported on March 2nd. On January 5th 2009 a player deposited €2000 in exchange for a €2000 cash bonus with an 8X rollover. The bonus was double credited resulting in the players balance increasing by an extra €4000 in bonus money. The player slowly wagered €20,182 toward his rollover throughout baseball season. On January 1st of 2010 Dimeline removed €4505 in bonus money from the account, leaving the player with his original deposit. Dimeline discovered the crediting error when the player requested Moneybookers payment, additionally, the player was nine months past Dimeline's posted rule on rollover completion time. The rule is stated as follows:
Rollover is calculated on the lower of the risk or win. Rollover must be completed within 90 days. If a player fails to meet the rollover the real money bonus amount will be converted into free money and a rollover is no longer required.
At the time of the adjustment, Dimeline states the player was down $1200. Dimeline has offered to refund the players €2000 deposit in full, noting that any proration of bonus play would leave the player with a significantly less return.