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Bookmaker - Player Reviews

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Review 1 - 20 of 25 Player Submitted Reviews

Bookmaker - awful pay outs

Reviewer: Anonymous
on Sun, Feb 08, 2009 08:24 PM
Customer Service
D bad
Bonuses
D ok
Software
C ok
Payouts
F request payouts they never took it out of may acoount /they just left it ther hoping i would blow it which is what happened i called 9 times to take money out but they never did
Website Quality
C ok
Overall:
D  
Comments:
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24 out of 28 have found this review helpful

Bookmaker - New loyalty program! New free payouts!

Reviewer: Anonymous
on Tue, Jan 27, 2009 12:18 AM
Customer Service
A Stay off Gio on live chat!!! she is disgusting
Bonuses
C way too much for initial deposit bonus
Software
A ez
Payouts
B may take a while
Website Quality
A luv it
Overall:
A-  
Comments:
They have a new loyalty program that gives out cash with no roll over, chat reps are the way to go with information regarding your account. Sometime they may seem cold but it is a chat in any case... they sure know their stuff bttr than the phone reps
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7 out of 11 have found this review helpful

BOOKMAKER - BAD BOOK STAY CLEAR

Reviewer: Anonymous
on Sun, Jan 25, 2009 04:39 PM
Customer Service
C its ok not the best
Bonuses
B suck
Software
B its ok
Payouts
F take way too long
Website Quality
B its ok
Overall:
C+  
Comments: 3 weeks still no payout..thats not acceptable
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13 out of 14 have found this review helpful

Bookmaker - Scam in casino, bad in bets

Reviewer: BKR101079
on Sat, Jan 03, 2009 10:27 PM
Customer Service
B Fast respond
Bonuses
C Small bonus
Software
C ok
Payouts
C Not tried
Website Quality
C worst design
Overall:
C+  
Comments: This is big scam company !
  They aren't good enough, may be they are good at sport betting and have A rating here but in their casino section, they'll try to scam and take out your winning bet money. When I play blackjack, they give me two card valued at ten point each and the only thing that help me to know their mask is two card have some type, same value which is can't in blackjack.
 
About betting, I haven
t ever seen any sportbook that update the result slow like Bookmaker, they need 5 hours to update the football match's results. I have been scammed by Bookmaker over hundred of dollar but what I learned is : Unless you experience sport books yourself you will know what they are really good or not.

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8 out of 9 have found this review helpful

Bookmaker - AVOID!!!!

Reviewer: Anonymous
on Tue, Nov 25, 2008 04:31 PM
Customer Service
D Rude, unhelpful, its like a bother to them when you call
Bonuses
F 10% FREEPLAY for over $300? HORRIABLE!!!
Software
A Site is easy to use
Payouts
C ACH debits take over a month or never come, Western union usually fast and reliable, but costs $60
Website Quality
B easy to use site
Overall:
C  
Comments:
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9 out of 10 have found this review helpful

Bookmaker - Bookmaker.com has high Withdrawal fees!!

Reviewer: Anonymous
on Fri, Oct 10, 2008 12:29 AM
Customer Service
A Prompt
Bonuses
F Withdrawal fees are outrageous!!
Software
A very intuitive
Payouts
B Prompt payout.
Website Quality
B Logs you to quick
Overall:
B  
Comments: Nice sportbook.  Its good.  Until you need to takeout some cash and discover everyone of their payout options have exhorbant fees.  EVERYONE OF THEM !!
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9 out of 10 have found this review helpful

Bookmaker - Bookmaker's site was down all day today

Reviewer: Anonymous
on Sun, Sep 28, 2008 08:16 PM
Customer Service
D Prompt
Bonuses
B no comment
Software
A better than it was
Payouts
B no comment
Website Quality
F Web site down all day on 9/28/08
Overall:
 
Comments:
For a site to be down all day during NFL, this is almost worth changing books.
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7 out of 8 have found this review helpful

Bookmaker - These guys are SHADY

Reviewer: Anonymous
on Fri, Sep 19, 2008 12:55 PM
Customer Service
F Never returned my emails
Bonuses
F have to deposit at least $300 to get bonus (can't use credit card)
Software
B nice layout
Payouts
F Read below to see what a joke their affiliate program is...
Website Quality
B nice layout
Overall:
D  
Comments:
I was trying to find a reputable sportsbook to promote to people, and I thought I had found the answer when I saw that SBR had rated bookmaker as an A+. 
 
I got all ready to sign up until I read the fine print in their terms and conditions:
 
"3.2. Minimum Referral Requirement
Affiliate is required to refer a minimum of 10 active customers within the first month of joining the Program and 5 additional active players each consecutive month.. Should an Affiliate not reach this requirement the Referral Commission will be diminished to zero. "
 
What a joke.  So if I referred 1 million customers to them in 1 month, and 3 the next month...Guess What?  They take all the money that I've earned.  Nice way to try and scam people out of their money.
 
They are just setting you up to fail.  Purely Classless. 
 
I also think it's pretty clever how they try and hide this information in their terms and conditions without telling people about it up front. 
 
If this is how they run their affiliate program, I can only imagine how they run their sportsbook!!!
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7 out of 8 have found this review helpful

Bookmaker - Customer Service is Awful!!!!!!!!!!!!!

Reviewer: BKR79497
on Thu, Sep 11, 2008 10:33 PM
Customer Service
F Rude, Yells at Customer, Information Changes from CS Rep to CS Rep; Depositing Via Western Union was a Nightmare
Bonuses
A Good Bonus
Software
B The old site was a bit better
Payouts
C emailed updates would be nice
Website Quality
B the website itself is quite good. the service is terrible
Overall:
C+  
Comments: Customers shouldn't be treated like this by CS Reps. Starting the account was a nightmare. The Live Chat and telephone operators are terribly unprofessional.
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5 out of 5 have found this review helpful

Bookmaker - SLOWWWW PAYOUTS!!!!!

Reviewer: Anonymous
on Mon, Sep 08, 2008 05:38 PM
Customer Service
C Average, sometimes slow responses and rude
Bonuses
D 10% FREE PLAY for deposits over $300 for which you have to ask for and they make it seem like its an hassel
Software
A Software is easy to use....
Payouts
F SLOWWW its been a week for an ACH debt withdrawel still no payout....
Website Quality
A Quality of website is good
Overall:
C+  
Comments:
they dont have any special bonuses, 10% free play for deposits over $300, and you have to ask for it, and when you do ask for it they make it seem like a hassel.  Withdrawels are expensive!!!  $65 for a moneygram withdrawel which will take about 4 days if lucky to get.  ACH debit withdrawels, you get one free every month, but its been 1 week already and its still being "processed".  Over a week to receive a and electronic withdrawel into your bank account?  Im starting to worry I may not get paid.  Im taking my money out and going to betjamaica.com  Fast payouts there, I have gotten my money same day via moneygram, checks 2 days.  And better bonuses...16% back on losses and 10% on deposits, and not FREEPLAYS!!!!, so its like a 20% bonus on bookmaker.com.  For example, you deposit $500 bookmaker.com you get a $50 freeplay, you make a bet and win you have $45.  On betjamaica.com you get a 10% BONUS, you make a bet and win you have $95.  And staff at betjamaica is alot more helpful at providing quick withdrawels!!! If you like SPEEDY withdrawels, DO NOT USE THIS SITE.  If you want CHEAP withdrawls, DO NOT USE THIS SITE!!!!  betjamaica.com has a withdrawel/debt card, it costs $12 to withdraw and you get your money within hours, NOT WEEKS....GOTO BETJAMAICA.COM, dont WASTE YOUR TIME HERE!!!!!!
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7 out of 7 have found this review helpful

Bookmaker - Stay clear of the casino and poker

Reviewer: bkr67177
on Wed, Jul 23, 2008 12:07 PM
Customer Service
C only time i talk live online where the person was somewhat not caring when i asked about the bonus for first time players
Bonuses
F you have to deposit $300 or more for them to give a bonus thats bogus
Software
D poker room is hard to understand casino is a ripoff sportsbook is good however
Payouts
A won a sportsbook small bet last night payout was very fast recommend sportsbook only
Website Quality
C i've seen better and worse they clean up a few things they could be a leader
Overall:
 
Comments:
I was tring to find a sportsbook that had a nice casino and poker room to play when i wasnt betting.  Bookmaker has a super sportsbook easy to understand and use.  There sign up bonus is a rip off you have to deposit $300 or more which they dont say on the front when they lure you in.  the poker room is ridiculious to figure out and the casino is a rip off.  played blackjack and out of 8 hands dealer had 21 twice back to back. best hand i got was a double down got a 17 and pushed the rest of the hands were garbage like there casino stay clear of that one or you'll be adding more money to your account.
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17 out of 21 have found this review helpful

BookMaker - Simply put: I don't trust them.

Reviewer: Anonymous
on Fri, Jun 27, 2008 05:40 PM
Customer Service
F Don't always respond to emails, phone support evasive.
Bonuses
F Bonuses are a scam. They don't pay them.
Software
B Useable
Payouts
F They wouldn't pay a bonus, never tried to cashout
Website Quality
D Trusted should be the last thing they are
Overall:
F  
Comments:
If the trouble I went through trying to get my deposit bonus (which they never paid) is any indication of their level of service and ethics, then I almost feel lucky that I lost everything I deposited there, just so I won't have to go through the pain of making a withdrawal.
 
Also suspicious...I made a bet on a baseball game & one of the listed pitchers didn't start.  The game finished and my bet was graded as a loser ... I had to contact support to get the bet voided ... I wonder if that really was an accident, or standard practice for them to only void the bet if the bettor realizes it and contacts them?  A supposed A+ organization should know after the first pitch (let alone the 9th inning) that everything on the game is a no-bet.
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19 out of 20 have found this review helpful

Bookmaker - No way an "A" SBR wake up!

Reviewer: Anonymous
on Sat, May 10, 2008 11:09 PM
Customer Service
F The frontline employees try hard, but the supervisors act like jerks! One agent was unclear on policy and told me to call back next shift. Then, they act like no one there is incompetent.
Bonuses
C Read the rules carefully! They will take away anything they promotion on whim. Lost out on two blackjack tournaments.
Software
D New website was not clear on payouts and are quick to blame the player about misunderstandings. Old website was much easier and reliable.
Payouts
D Very unclear and you will pay top dollar to get your dough out reliably!
Website Quality
C Down at times and takes time to load.
Overall:
D  
Comments: The biggest B.S. is their motto: "Where the lines begin." They often wait until most lines are up, especially money lines until they list theirs. By the way the lines aren't discounted. I do give them a  big thumbs up for putting up money lines on heavy favorites.  This book has gone way down the tubes the past six months. There limits are more recreational then professional.
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22 out of 22 have found this review helpful

Bookmaker - misleading sportsbook

Reviewer: Anonymous
on Fri, Feb 01, 2008 04:11 AM
Customer Service
D incompetent
Bonuses
F free plays are a a joke
Software
A good
Payouts
F slow
Website Quality
F FFFFF
Overall:
 
Comments:
Bookmaker does not deserve an "A" rating. Customer service reps are very incompetent. Reps cannot understand people that have been speaking english since they were born. I often have to repeat myself to reps that sound like they have been speaking english for less than a year. Information provided on the Bookmaker website is inaccurate or outdated. website states that max payout for moneygram withdrawals is $1500. When i called to request a payout the customer service rep said the max moneygram payout was $1000. The site advertises check payouts sent by fedex/ups. The customer service rep i talked to stated that Bookmaker does not send checks via fedex or ups. Yet fedex/ups withdrawals still appear as an option in the cashier page. There are little to no payout options for US players. Payouts are very slow (7-10 days just to process a payout then an additional 7-10 days for the player to recieve the funds). Highly rated sportsbooks should not be accepting deposits that exceed the amount they can payout. Bookmaker is suppose to be a sportsbook that accepts professional players yet their payout limits are worse than that of most recreational sportsbooks. Misleading information on the Bookmaker's website has caused my money to be hijacked. I would have liked to move my funds to a different sportsbook but i can only with a partial amount. I would have never made a deposit at Bookmaker if I had known that payouts are only made in small amounts and can take weeks to be made. Deposits are easy to make but withdrawals are a hassle. It has been a long time since Neteller and other e-wallet sites have stopped dealing with US players yet Bookmaker still uses this as an excuse for delayed payouts. Hopefully other gamblers will be able to read this review because it appears that player reviews are no longer being posted or worst CENSORED by sbr.
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33 out of 36 have found this review helpful

Bookmaker - Far worse than an A; Casino is an F

Reviewer: Anonymous
on Tue, Jan 15, 2008 08:51 AM
Customer Service
D "Live chat" is usually worthless as operators have minimal knowledge; Supervisors are often unreachable
Bonuses
F Terrible bonus offerings and they do not enact automatically
Software
B Fine
Payouts
B No payouts on weekends, usually at least a 48-hour wait to receive funds. Limited options
Website Quality
D The casino is probably the most unfair software in use by any website today.
Overall:
 
Comments:
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22 out of 23 have found this review helpful

Bookmaker - horrible cs

Reviewer: Anonymous
on Wed, Dec 26, 2007 11:42 PM
Customer Service
F they could care less
Bonuses
F Never got one
Software
D difficult to do parlays
Payouts
C never got one
Website Quality
C hard to use
Overall:
 
Comments: Had about $900 in fraudulent charges from cc processor. I told cust service about it and they didn't want to hear about it. Had a chargeback due to getting a new cc because of fraudulent charges and they locked my account and said I would have to pay them a $55 fee for the chargeback. I've used many other sportsbooks and never had any problems with cc deposits. Also never rec'd a bonus, not sure why.
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20 out of 22 have found this review helpful

Bookmaker - Steer clear of Bookmaker

Reviewer: Anonymous
on Thu, Nov 29, 2007 03:14 AM
Customer Service
F Hard to understand, cold
Bonuses
F Didn't give it to me
Software
C Kinda clunky, ugly design
Payouts
B Site was up, haven't tried payout
Website Quality
C Not impress at all
Overall:
D+  
Comments:
My experience with Bookmaker has been really bad.  I would not recommend them.
 Good:
1. Early lines
 
Bad:
1. Bad customer service
2. Failed to give me my sign up bonus.  Claimed that I have to call them within two weeks of signing up.  Shouldn't this be automatic?  Geez.
3. Failed to give me a referral bonus.  I tried calling them on 8 different occassions.  Gave me so many different run around it's unbelievable.  On one occassion, they tell me I have to wait 2 weeks after the person I referred has made the deposit before I can get a bonus.  It was 8 weeks after he's made his deposit and the guy is arguing with me that I should wait 3 more days.  Unbelievable.  When the person that I referred called in, they said that I have to call in.  When I call in, they tell me that the person that I called has to call in.  On one occassion, I call them with the person that I referred in the same room and he spoke to them and still no bonus.  I don't understand why they are willing to risk a bad reputation for a small bonus?   They've lost me as a customer and the person that I referred. 
 
And the bonus (aka Free Play) isn't what it's cracked up to be.  My brother made a deposit and got his sign up bonus.  He made a wager with the bonus and won.  He got to keep his winnings but the bonus disappears after that.  That is weak if you ask me.
 
Worst book I've ever experienced by far.  I am not sure how they got the high rating that they are getting.
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19 out of 22 have found this review helpful

Bookmaker - payout issues

Reviewer: Anonymous
on Mon, Nov 05, 2007 11:07 AM
Customer Service
D average
Bonuses
A good
Software
A easy site
Payouts
F put on hold for ten minutes when I requested my first payout ever after spending thousand over a three year period...used to much quicker payouts...couldnt get to a supervisor..will never use them again...the payout isnt even processed for 24 hours...dissapointed
Website Quality
C payout issues negate positives
Overall:
 
Comments:
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15 out of 17 have found this review helpful

Bookmaker - Poor Customer Service

Reviewer: Anonymous
on Thu, Aug 30, 2007 05:27 PM
Customer Service
D Poor
Bonuses
B Good
Software
B Good
Payouts
C Average
Website Quality
B Good
Overall:
 
Comments:
I went to make a deposit and my account was locked. They told me I had a charge back on my credit card. I called my bank, reviewed my statement, and could not find any such thing. I called customer service and they gave me the run around. They wanted me to send a copy of my bank statement - yeah right!! They said I would have to send them $155 cash for them to open my account. THey would not let me speak to a supervisor no would they return my emails. I was a customer for five years and lost a lot of money. You would think they would like me to stay around. I left and I am now with Bet Jamaica.
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18 out of 19 have found this review helpful

Bookmaker - bookmaker takes over cris in stride

Reviewer: cr91439
on Wed, Jul 18, 2007 09:57 AM
Customer Service
A answers all questions
Bonuses
A free shirt, sports pager
Software
A very easy
Payouts
A 4 in a row ontime
Website Quality
A nice new website
Overall:
 
Comments:
when they transfered us from cris to bookmaker here in the united states i thought oh no here we go another book down, but i was totally wrong bookmaker has been great great customer service 4 payouts in last 4 weeks right on time and a new website which came out great.. thanks bookmaker...jg
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41 out of 51 have found this review helpful

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