BlueSquare - Player Reviews

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Review 1 - 2 of 2 Player Submitted Reviews

Bluesquare -

Reviewer: anonymous on Fri, Mar 09, 2007 11:17 AM
Customer Service	F
Bonuses	F
Software	F
Payouts	F
Website Quality	F
Overall:	F
Comments: Their website and usability is nice. However, I joined them recently because they promies a free £100 bet token after placing 10 bets. The T&C when I signed up did not state any restrictions, min odds or that bets need to be on different market. A friend told me that he place 10 x £10 bets on the same low odd market and received the bet token, so I did the same. I won most of my £10 bets bet and placed the token on a correct score market which should have won well over £1000 (US$1500) Happy with the result I was already planning my next holiday with my parents. But a big shock came when bluesquare emailed me, telling that the bet has been voided as their T&C states min odds and that bets need to be on different markets... I have emailed them several times to check if their T&C changed after I have signed up with them... After 3 emails over 10 days, none of my emails received a reply. Certainly they should have not credit my a/c with the free bet token if I did not met their T&C. In addition, I am certain that the initial T&C was different to the one when I signed up with them (I always take time to study T&Cs). I actually gave up already but then found SBR and explained them my case. SBR is now in contact with Bluesquare and I shall report back on the outcome.

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Reviewer: bisonravi on Wed, May 11, 2005 08:14 AM
Customer Service	B
Bonuses	A
Software	B
Payouts	A
Website Quality	B
Overall:	B
Comments: Blue Square (www.bluesq.co.uk) is UK based, and part of the Rank/Mecca group. I've been using the book for some time. It's come up quickly from being a bit of a second string book to one of my first choices, mainly by dint of the quality of promotions which are excellent. There are ongoing stake refunds, particularly on soccer 0-0 matches, as well as regular free match bet promos on big events (and various sign up offers from affiliated sites), and they have now very good quality streaming video and in-running betting on a range of events. Odds are generally good. Customer services are a little erratic, but generally very helpful, and the site is easy enough to navigate. Payments are blisteringly quick, directly back to debit/credit cards in the UK.

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