08.16.2008 (10:55 PM CST)
SBR comments on today's rating changes
BetWay upgraded from F to D-. The rating change reflects the return of confiscated deposits to two players. The sportsbook, which refused to return confiscated winnings and earned bonuses, remains on the SBR blacklist.
BlueSquare downgraded from A- to B+. Bluesquare players complained in June that the sportsbook was using bait-and-switch tactics with advertised promotions. BlueSquare had offered to match a wager with a free bet up to £100 but refused to give more than £5 after the bet was made. The book claims it reserves the right to change their side of the deals and has refused to reconsider the position.
07.30.2008 (11:34 PM CST)
BlueSquare (SBR rating A-) failing to honor offered wagering incentives
Player: This is the second time this bookmaker has done this. I have not lost money here, but I am somewhat dismayed that you have them so highly rated when they are essentially engaging in fraud by attratcting punters with attractive offers and then changing/removing them.
Two months or so ago BSQ offered an excellent promotion with a free bet, then changed their minds and actually took the bets out of punters accounts. Perhaps SBR took the position at the time that BSQ had a bigger-than-expected turnout, etc. However, it is not very long afterward and we are here again. Yesterday, I got the attached email. I see nothing at all ambiguous about it. Place a bet on racing and get a free bet, up to £100, yesterday, today, and tomorrow. This morning, bluesq have changed the offer to a £5 free bet instead, relying on a general clause on their site that says they can do anything they want.
BS to SBR: Many thanks for your email regarding our promotion from last week. We always strive to give customers the best possible deal we can with value offers and innovative bets. Occasionally we do a promotion which circumstances later dictate that we change. Although we try not to do this sometimes it is unfortunately a necessity and is covered within the terms and conditions of the use of our website. Moving forward, should you require any assistance now or in the future then please do not hesitate to contact us.