Sportsbook news results for the search term: betway
BetWay Sportsbook (SBR rating C-) has resolved an old bonus dispute. As SBR reported last week, a player sought SBR assistance to recoup €100 in winnings which were confiscated during the period of time that BetWay enforced a controversial "30%" rule that drew many complaints from their customers. BetWay has credited the winnings.
A BetWay Sportsbook (SBR rating C-) player has filed a sportsbook complaint. The player has claimed that approximately €100 in winnings were confiscated from him during the enforcement of the controversial and since discontinued "30% rule". Betway management is presently following up on this sportsbook complaint. SBR will update this report.
Sportsbook Review.com provides an SBR iGaming News video update for 7 February 2014. Topics discussed in today's show include a surge of BetWay Sportsbook (SBR rating C-) Super Bowl betting complaints which have been addressed by management, as well as other recent items from the sportsbook and casino gaming news feed on SBR.
A BetWay Sportsbook (SBR rating C-) player submits a bonus dispute. The player claims that he deposited for a Super Bowl bonus promo that promised a £50 free bet which was to be used for the second half of the football game between the Seattle Seahawks and Denver Broncos. However, the bonus was credited to the player after the game began and he was unable to use it.
A BetWay Sportsbook (SBR rating C-) has reported receiving €1,390. These funds were initially confiscated all the way back in 2012 when the sportsbook was enforcing a controversial bonus rule that led to multiple SBR warnings and video advisory reports. BetWay Sportsbook agreed to revamp their bonus rules to SBR and revisit old sportsbook complaints.
Since reporting on BetWay Sportsbook (SBR rating C-) last week, two players have filed complaints with SBR alleging that they were victims of the discontinued 30% rule that drew heavy criticism from players and had kept the sportsbook poorly rated by SBR. BetWay Sportsbook is currently in the process of revisiting the complaints and confirming the user's accounts.
SBR reported earlier this fall that BetWay Sportsbook (SBR rating C-) cleared up their outstanding bonus complaints. The sportsbook has expressed interest in discussing sportsbook disputes with SBR and agreed to consider industry standard when handling player accounts. BetWay also conceded that a former bonus rule missed the mark and discontinued the controversial policy.
The sportsbook dispute reported by SBR on BetWay Sportsbook (SBR rating C-) has now been resolved. SBR reported yesterday that a player wrote in with a cold case; he originally had funds confiscated during the period of time BetWay enforced a controversial "30% rule". The rule was designed to forfeit winnings from players whose wagering activity exceeded 30% of their bonus.
A BetWay Sportsbook (SBR rating C-) player has come forward claiming that he had winnings confiscated during the period of time when BetWay enforced a controversial bonus rule. BetWay agreed to remove the problematic rule and work through past cases to correct their wrongs with players and to be eligible for better standing at SBR.
SBR has completed its reevaluation of BetWay Sportsbook (SBR rating C-) following their revamping of bonus terms and conditions to be more in-line with industry standard. BetWay was its own worst enemy in the past with heavy handed bonus rules that led many users to file sportsbook complaints through SBR.
06.09.2013 (08:17 AM CST)
BetWay Upgraded from D to C-
BetWay Sportsbook (SBR rating D) has agreed to revisit all sportsbook cold cases. A controversial old "30%" rule which was since discontinued per SBR's recommendation enabled the sportsbook to confiscate player winnings if any of the bettor's wagers exceeded 30% of their bonus. One such player has written in to SBR.
SBR has spoken with Betway (SBR rating D) regarding the report published Thursday. One player claimed that he was told that £700 in bonus winnings would be confiscated in accordance with the controversial "30% rule" cited in past disputes. This was significant as Betway claimed that after the string of SBR cases the rule was discontinued.
Two BetWay (SBR rating D) players have submitted sportsbook disputes. Each dispute involves bonuses: The usual source of BetWay complaints. The first player claims that a £700 balance was confiscated after it was alleged he violated the "30% rule" — a rule management claimed was discontinued after a series of SBR reported complaints led to BetWay's blacklisting.
19.02.2013 (09:20 AM CST)
BetWay Sportsbook upgraded from D- to D
A BetWay Sportsbook (SBR rating D-) players files a bonus dispute. The player claimed he deposited €200 to BetWay two months ago, receiving a 25% bonus. The player claims that he has since been limited to less than €40 per wager, making his bonus rollover more difficult. SBR is following up with the sportsbook on the player's behalf.
A BetWay (SBR rating D-) player claims that the sportsbook is deceptively dealing lines. The player states that if he selects a totals bet, the bet immediately changes upon being added to the bet slip without the notification of a line change. The player tells SBR that he has screenshots of the continued practice. SBR advises users to avoid the D-rated book.
BetWay Sportsbook (SBR rating D) has agreed to revisit all sportsbook cold cases. A controversial old "30%" rule which was since discontinued per SBR's recommendation enabled the sportsbook to confiscate player winnings if any of the bettor's wagers exceeded 30% of the amount of their bonus.
Sportsbook Review analyst Natalie Rydstrom provides an SBR Industry News Update for July 31st, 2012. In today's sportsbook news video, the latest online sportsbook disputes from the SBR newswire are featured in video format. BetClic, BetAtHome, and BetLegends are subjects of today's video.
A Betway (SBR rating D-) player claims a £7,000 balance has been confiscated. The player indicates there has been no trickery on his part, and that his balance was increased over time after accepting a starter bonus. Betway has made SBR news as of late for seizing winning player balances in accordance with a bizarre rule.
Betway (SBR rating D-) has confiscated £380 in player winnings. The Malta-based sportsbook has not slowed in its enforcement of the bonus rule that allows winnings to be removed from player's accounts. The player deposited £25 in exchange for a matching bonus; he was told only of a ten-time rollover requirement.
SBR newswoman and sportsbook dispute analyst Justin7 provide an Industry News update. In today's video, the pair discuss Matchbook's recent ratings upgrade, a Sportingbet football complaint, as well as more confiscations made by Betway. A closer look is also taken at the role gaming commissions play when disputes arise.
Betway (SBR rating D-) has confiscated £730 in player winnings. Betway is enforcing an unethical "gotcha" rule to strip players of their winnings. The Malta-licenced organisation has fleeced players out of £7,244 to date. The Lotteries and Gaming Authority (LGA) of Malta has notoriously stood back whilst operators conned players. Betway is on SBR's sportsbook blacklist.
SBR newswoman Natalie provides a sportsbook industry news update. At the end of the segment, Natalie is joined by SBR dispute analyst Justin who discusses his current sportsbook dispute cases. 24SportsWeb, Sportsbetting.ag, and Betway are among three of the online sportsbooks covered in today's video.
Betway (SBR rating D-) has honoured their promotion in the Champions League dispute reported by SBR
A Betway player told SBR that the sportsbook ran a special whereby if
Chelsea striker Didier Drogba recorded a goal, all losing prop wagers on
first/last goal-scorer markets, as well as correct score bets would be
Betway (SBR rating D-) is not honouring a Champions League promotion. Betway ran a special that promised "money back" on select prop bets on the football championship held May 19, 2012. If Chelsea striker Didier Drogba recorded a goal: losing wagers on first/last goal-scorer markets, as well as correct score bets were to be refunded.
Betway (SBR rating D-) complaint #8 has been filed. A player had £464.50 in winnings confiscated after making a withdrawal request. The player's only violation was to wager in excess of 30% of his bonus amount. Betway is using the bizarre rule to justify confiscating winnings from players. The player was refunded his deposits.
Betway (SBR rating D-) is using a "gotcha rule" to confiscate winnings from players. A seventh Betway player filed a complaint with SBR this morning. Betway is enforcing a bizarre rule that allows for confiscation of all player winnings if a player bets in excess of 30% of their starting bonus. Betway is unwilling to cooperate with SBR. SBR urges players to avoid the scam sportsbook.
SBR news analyst Natalie Rydstrom discusses the latest iGaming industry news with dispute mediator Justin7. In today's video piece, a Sportsbook.com US Kentucky wagering dispute is discussed; a Unibet futures wagers migration issue, as well as an update from the Betway bonus confiscation cases. SBR Justin7 also weighs in on a sportsbook dispute involving Betsson (SBR rating C+).
A new Betway (SBR rating D-) player writes in. The player tells SBR that he deposited 100 on March 29th. He received a 100% bonus and began wagering. After a month of successful play where his average stake was around 200; the player's balance increased to 1230. He made a payout request on April 30th. At this time, Betway
confiscated his winnings stating he was in violation of a rule allowing the confiscation of all winnings from any player who bets in excess of 30% of their bonus. The "gotcha rule" has made SBR headlines
and been the subject of an iGaming video report
. Players are advised to avoid Betway.
Betway (SBR rating D-) is using a bizarre rule to confiscate winnings from players. Five unrelated players from different parts of the world have filed complaints with SBR in the last two weeks against Betway. Each player tells a similar story of depositing with Betway, accepting a bonus, winning a few bets, then having their profit erased and deposits returned.
SBR news correspondent Natalie Rydstrom discusses player disputes involving 10Bet, Bet770, and BetWay sportsbook. Natalie welcomes dispute analyst Justin7 later in the program for an update on his current Sportsbook Review dispute case load. A copy of today's iGaming news video session is available in the full sportsbook news article.
Betway (SBR rating D-)
has addressed the dispute reported
by SBR on 11/17. A player had a balance of €130 confiscated after he made a withdrawal request. At time of the seizure, Betway stated to the player that he was guilty of operating multiple accounts. Betway
did not offer any evidence or give the player a chance to refute the claim. After SBR followed up on behalf of the player, Betway provided evidence that the player operated a third account to take advantage of a free bet promotion. Betway expressed a willingness to revisit other complaints reported by players in cases of alleged fraud. | Betway statement
On November 4th, a BetWay (SBR rating D-)
player deposited €40 and received a €20 bonus. After completed his rollover, he requested a withdrawal of his €130 balance. BetWay
subsequently closed his account and seized his funds, accusing him of operating multiple accounts. As with other BetWay confiscations, no evidence was offered by BetWay to support its actions either to the player or SBR.
On July 28th, a BetWay (SBR rating D-)
player created an account at BetWay through a friend's referral program. The friends website had the same IP address as the player. BetWay
accused the player of owning the website, and creating an account through his own referral program (which violates BetWay's rules). SBR is discussing this dispute with BetWay.
31.08.2010 BetWay (SBR rating D-)
has addressed the sportsbook complaint
reported by SBR on August 21st. BetWay confiscated €2,453 in winnings from a player that deposited €500 on April 1st. BetWay accused the player of operating his account within a "shared environment". Following SBR's inquiry into the situation, BetWay
stated that the player did not share an IP or physical address with any other account holder, but that his computer was flagged as being connected to other accounts. SBR is still discussing the winnings confiscation with BetWay. To date the player has not confirmed receiving his €500 deposit back.
A Betway (SBR rating D-)
player deposited €500 on April 1st. Over the course of 4.5 months the player wagered with Betway and increased his balance to €2953. On August 15th he asked for his first withdrawal. Betway
then closed the player's account and confiscated his €2453 in winnings, accusing him of operating his account within a "shared environment". Betway has made the same claim before without providing IP logs to SBR or following up on sportsbook inquiries
. Betway has not yet returned the player's €500 deposit.
BetWay (SBR rating D-)
has confiscated €700 from a player that it claims wagered in shared environments. BetWay
closed the player's account and returned his deposit, minus a 10% 'administrative fee'. The player admits wagering from public WiFi spots, but claims not to be connected with any other gaming accounts.
BetWay (SBR rating D-)
has accused a player of operating multiple accounts. BetWay
confiscated the player's €600 in winnings and refunded his deposit of €150. The player denies having more than one account. SBR has asked BetWay to provide evidence to support its position. BetWay has confiscated balances
citing multiple accounts without providing evidence before.
A BetWay (SBR rating D-)
complaint has been received. A player with a balance of €1640.50 had his account closed following two other friends allegedly using his PC to place bets with BetWay
. The bets in question were not correlated. The player has stated that his deposit has not been returned, and that no furher explanation was provided by BetWay. BetWay's last sportsbook complaint
was reported five days ago.
08.04.2010 BetWay (SBR rating D-)
has closed the account of a player with a $1369.60 balance. BetWay
refunded the player's deposit of $495 minus a 10% administrative fee. BetWay claims that the player operated multiple accounts, which the player adamantly denies. This is the third BetWay account closure
to SBR in the last month. SBR is investigating.
BetWay (SBR rating D-)
has closed a player's account citing shared environments. A player opened an account and after placing a few bets had a balance of €741 frozen. The player denies being linked to any other gaming accounts. This is the second report of BetWay
closing an account for this alleged violation and providing no details to the players regarding whom they are linked to, or in what capacity.
A BetWay (SBR rating D-)
player has filed a sportsbook complaint. The player deposited 200 PLN into his account and proceeded to increase it to 350 PLN. The player's account was then closed and his deposit, minus a 10% fee for 'operation cost', was refunded. BetWay
stated in a subsequent email to the player that he was linked to a number of other gaming accounts. BetWay did not elaborate. The player adamantly denies having any such connection to any other accounts. SBR is investigating.
11.11.2009 BetWay (SBR rating D-)
has cited a non-industry standard rule to justify its seizure of a player's €48 winnings. BetWay's own rule warns that it reserves the right to steal from players.
BetWay: "1.3.4 Should any player be found to be involved in, or should we suspect any player of being involved in, Match Betting or Arbitrage Betting, We shall be entitled, at our sole discretion, to restrict your future play or withhold all funds due to You and/or de-register and exclude You and/or suspend You as a player on any or all of the Websites." "
SBR strongly advises players who continue to wager at BetWay to take notice of this policy.
10.12.2008 BetWay (SBR rating D-) still using bait-n-switch tactics with
A player made a deposit with Betway in July of 2008. After wagering his free-play and making several more bets, the player attempted to cash out. Betway confiscated his 40 Euros in winnings, claiming that the player abused a bonus. There is no indication that the player cheated. Betway is not responding to SBR's most recent inquiries. | Previous Betway reports
16.08.2008 (11:34 PM CST)
BetWay raised from F to D-
SBR comments on today's rating changes
BetWay upgraded from F to D-. The rating change reflects the return of confiscated deposits to two players. The sportsbook, which refused to return confiscated winnings and earned bonuses, remains on the SBR blacklist.
BlueSquare downgraded from A- to B+. Bluesquare players complained in June that the sportsbook was using bait-and-switch tactics with advertised promotions. BlueSquare had offered to match a wager with a free bet up to £100 but refused to give more than £5 after the bet was made. The book claims it reserves the right to change their side of the deals and has refused to reconsider the position.
Betway (SBR rating F) slow-paying players
The sportsbook, which has confiscated funds and cheated players out of winnings, is slow paying two SBR readers. Both players are waiting for Moneybookers payments initially requested in late May and early June. Betway has claimed that it had sent the funds via Moneybookers to one player but the e-wallet returned the funds back to them. Betway displays a familiar pattern of a book in financial trouble, first looking for reasons to recover winnings from sharp players, and later stalling and making slow-pay excuses.
Player: They went on to say I hadn't logged in to Moneybookers, so MB returned the money to them. I had logged into MB, and regardless, that is not MB policy.
My second withdrawal initiated on June 28th was returned to my account on July 17th stating "We're emailing you to follow up on your inquiry of July 07. Unfortunately, due to a miscommunication, we did not manage to notify you that on July 17 your withdrawal was sent back to us by Moneybookers in a timely manner. According to Moneybookers, the email address you specified for your withdrawal (**********@hotmail.com) has not been registered with us. The funds were returned to your Betway account and are now at your disposal. In order to enable you to correct your payment details we have also reset your withdrawal options, so you will be able to specify your Moneybookers email address again
22.07.2008 Betway (SBR rating D-) continues to steal player winnings; players also report theft of deposits
initially told players their winnings were void due to their style of play. Betway targeted users who wagered in order to meet the rollover requirement for the bonus as fast as possible before withdrawing. Players have since reported that the sportsbook is closing accounts and confiscating winnings as well as deposits without attempting to explain its actions. This progressive level of theft is often a sign of financial problems. Balance confiscation is likely the sportsbook's only answer to dealing with winning players. Betway
does not appear to employ a risk management department or attempt to safeguard promotions against non-recreational players. Users are advised to withdraw their funds as soon as possible. The sportsbook has been downgraded to D-, one month after a downgrade from C.
22.07.2008 (10:50 PM CST)
BetWay downgraded from D to D-
04.07.2008 (05:27 PM CST)
BetWay downgraded from D+ to D
04.07.2008 BetWay continues to confiscate winnings; SBR lowers rating to D
Betway offers free-plays as an incentive for bettors to deposit. After the players have met the wagering requirements and request a payout the sportsbook
confiscates winnings and sends back the deposit. A losing player never realizes he never had the chance to win the house's money. The sportsbook cites bonus hunting and taking advantage of the sportsbook's offers without intending to gamble further. Betway attempts to brand this type of play as the "money method."BetWay
: You have been positively identified as a participant of the "Money Method" scheme and therefore we have locked your account, cancelled all your bets and returned your initial deposit to your eWallet account. We will keep your account locked and will lock any future accounts you register."
BetWay (SBR rating D+) confiscates earned free-play winnings
BetWay claims at least five players followed the directions of a third party website on how to utilize bonuses and cashout in the shortest amount of time possible. Although this is not the type of play the sportsbook hopes to gain from the promotion, Betway does not have rules against betting with the intention of earning bonuses quickly and utilizing the sportsbook only for that reason. In email discussion Betway refers to this action as "the money method." SBR has asked Betway to reconsider honoring all wagers and allow SBR to advise on the promotion's terms and conditions. BetWay has been downgraded from C to D+.
BetWay to SBR: In the case of the 5 accounts in question, we remain firm that the evidence is clear that these players came through a site which openly teaches players how to abuse bonuses.
BetWay to user: After analyzing Metododiheiro.com, we have seen that the "Money Method" promotes a step-by-step guide and workshop for systematic abuse of free bet bonus offers on 50+ Sportsbook sites. Betway were not aware of Metododinheiro.com and the promotion of this scheme until recently.
07.06.2008 (11:29 PM CST)
BetWay downgraded from C to D+
28.04.2008 Player vs. BetWay Resolution
Betway (SBR rating C) has credited the player for the full winnings as well as a bonus for the inconvenience. Betway apologized to the player and states that the software issue has been addressed.
: I have gone through your case with the relevant person and we chose to refund your winnings to your account. We truly apologize for the inconvenience. We have had some difficulties with the new site, but as everything new, it's hard to get things to run smoothly from the start. It seems now though, that we are close to be back on track again. And we are extremely exited with that. We hope you find this acceptable and wish you a great day. Warm Regards
| Betway discussion
BetWay (SBR rating C) voids winnings; blames software updates
BetWay tells player his wager was 150 euros above the limit and will not stand. The decision was made despite that Betway confirmed the wager, deducted the funds for the pending bet, and addressed the issue after his funds were already risked. Betway apologized to the player for what it calls a system malfunction, but refused to pay winnings in full. Players should be aware that recent software upgrades have caused the website to perform incorrectly and players may be held responsible for errors.
BetWay (SBR rating C) credits both players with winning wagers.
BetWay (SBR rating C) cancels winning wager 90 minutes after match
Player: The match ended 2-1, so my bet was won. A few minutes after the match had ended, I had a look at may account history and the bet was still declared as "pending".
Tonight I had another look at my account and now the bet was declared "void". At 19.15 h (about 90 minutes after the finale whistle!!) betway had decided to void my bet and refund my stake without any winnings. This was without any obvious reason, there were definitely no problems with this match (no fixed game etc.) and betway´s odd was similiar to the odds of other bookmakers. I wrote an email to betway and asked them about this and they told me (unfortunately in German) that there was an "unexpected problem" with this bet and so they had to cancel it:
| The complaint mirrors one reported in February discussed here: Player vs. BetWay
SBR receives second wager cancellation complaint from BetWay (SBR rating C) player. The book has yet to respond to SBR inquiries regarding the cancellation of a winning wager the day after the event. However, the book has added a rule stating "Betway.com
SBR's betting rules monitor recorded the addition of the
rule during a scan on February 21st.
Betway (SBR rating C) cancels player's winning wager 18 hours after the event is completed. Betway claims its traders reviewed the wager, as it reserves the right to do, and chose not to accept the bet, but "because of some technical error" the stake was not refunded until after the event. The player argues that regardless of the book's intentions, failue to notify him that the bet was not pending as shown cost him a winning bet that he would have placed at a different bookmaker. SBR has asked BetWay to review this claim again. | Betway complaint
SBR’s Sports Betting Rules Monitor:
BetWay (SBR rating C) changes rule on head to head poker match-up wagering. The winning poker bettor must finish in the money for the wager to have action.
DimeLine (SBR rating D) rewrites baseball proposition bet rules.
Canbet (SBR rating A-) changes expiration period of free-play bonuses."Free bets must be placed within 30 days of being issued. Free bets not placed within this timeframe will be revoked."
BetRoyal (SBR rating D+) removes all rules regarding -105 reduced juice lineset.
Three Betway (SBR rating C)
players report that the sportsbook has altered odds of pending wagers. As per Betway’s rule #2, the book "reserves the right to cancel any bet made on an obviously "bad" line or a wager made after an event has started." The sportsbook’s rules do not reference adjusting lines without the consent of the player. SBR
has contacted the sportsbook about crediting these clients and defining its policy on the altering of accepted bets.
03.08.2006 (01:39 PM CST)
BetWay SBR initiates rating coverage at C