SBR review: BetSportsWeb

Jazz agrees to take over BetSportsWeb accounts, if...

The Jazz Sportsbook Group has agreed to take over defunct sportsbook BetSportsWeb (SBR rating D-) player accounts if BetSportsWeb can clear its current player debt. BetSportsWeb apparently gave up on its business with mounting debt and requires an investment in a server migration to stay in business. BetSportsWeb's homepage has been down since July 11th. The sportsbook reportedly owes $60,000 in delinquent withdrawal requests. | BetSportsWeb forum discussion
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BetSportsWeb update

BetPhoenix (SBR rating B+) management has confirmed that BetSportsWeb will not be moving into their facility or joining their platform. BetSportsWeb (SBR rating D-) was a white label on the Blue Grass Sports platform; which will now operate out of BetPhoenix's headquarters. SBR will update this report once BetSportsWeb completes its move into a new building.

BetSportsWeb undergoes move to BetPhoenix platform

BetSportsWeb (SBR rating D-) is currently undergoing a move to the BetPhoenix (SBR rating B+) platform. BetSportsWeb is a white label on the Blue Grass Sports platform which has moved into the BetPhoenix building meaning BetPhoenix inherently becomes their host and service provider. SBR will inquire with BetPhoenix management on how they plan to handle their new relationship with slow-pay post-up sportsbook BetSportsWeb.

BetSportsWeb tells player he can request $300 a week

BetSportsWeb (SBR rating D-) tells a player he can request only $300/week. A player with a balance of $1177 was denied a payout request for $1,000, despite that being advertised as the maximum withdrawal per calendar week on the BetSportsWeb site. BetSportsWeb instead told the player he could receive payment in the amount of $300 per week. His first payout was sent as promised. However, three weeks have passed since he was to receive an additional $300 payment, and BetSportsWeb have provided no follow-up information when the player has called to inquire. BetSportsWeb has a history of stalling payouts and limiting players to nominal withdrawal amounts, then discontinuing its payout plan randomly if players no longer give the sportsbook action. SBR is following up on the complaint.

Rating Change: BetSportsWeb

BetSportsWeb downgraded from D to D-

BetSportsWeb fails to follow through with payment plan

A BetSportsWeb (SBR rating D-) payout complaint has been received. BetSportsWeb made partial payments to a player beginning in January of 2010 after closing his account. The player last received $1400 in April, and is still owed $1,060. BetSportsWeb initially promised to make weekly installments toward the player's balance. This is not the first reported instance of BetSportsWeb failing to honor its payment plans. BetSportsWeb's rating has been lowered to D-.

BetSportsWeb player account locked for 3 months

A BetSportsWeb (SBR rating D) complaint has been reported. A player states that BetSportsWeb froze his account 3 months ago, with a balance of $3,920. His last payment was received from BetSportsWeb in March. The BSW manager that handles player complaints has been out of the office on each attempt the player made to inquire about his account. In a report dated June 2nd, SBR chronicled BetSportsWeb unwillingness to discuss player issues.

BetSportsWeb management chooses to ignore player payment issues

BetSportsWeb (SBR rating D) is currently slow-paying 9 players a total $36,284, the first payout was requested in January of 2010. BetSportsWeb management initially refuted some player claims but was unable to substantiate its claims to SBR. BetSportsWeb recently closed the account of a player that submitted a sportsbook complaint form.

BetSportsWeb closes player's account that complains of slow-pay

BetSportsWeb (SBR rating D) closed a player's account and debited him $200 for an arbitrary "administrative fee" after the player complained of slowpay. The fee is reportedly to cover the cost of BetSportsWeb closing the player's account. The player was initially owed $2700 and has received only payment installments from BetSportsWeb. SBR is attempting to reach BetSportsWeb to discuss this case.

BetSportsWeb fails to honor payment plan

In August of 2009, BetSportsWeb (SBR rating D) informed a player with an $8,700 balance that he could only receive $300 in winnings per week. BetSportsWeb last paid the player $100 (instead of the agreed upon $300) on February 9th. Since that time, no additional payments have been made. As of May 12th, the player is still owed $3,500. SBR will update this report.

BetSportsWeb player owed $11,352 on payment plan

A BetSportsWeb (SBR rating D) player owed $11,352 is on a payment plan. The player reported receiving $500 today. SBR asked BetSportsWeb as to whether or not there is the possibility the player could receive his full balance in less than 23 months, but to date no response has been given.

BetSportsWeb player being slow-paid for $170

A BetSportsWeb (SBR rating D) player has filed a sportsbook complaint. The player requested a withdrawal of $170 on April 19th and has yet to receive his funds. SBR is investigating the complaint.

BetSportsWeb player: [quote]on April 19th I have requested a withdrawal of 170 $. The amount still shows as pending. Several times I tried to contact them, the live-chat is always offline, if if you leave a message you get no response. Also if you write to other emails adresses like directly to general support or to the cashier, no response. I told them today that I make a complaint via SBR[/quote]

Rating Change: BetSportsWeb

BetSportsWeb downgraded from D+ to D

BetSportsWeb fails to offer proof in payout dispute

On April 20th, SBR published an update report to a BetSportsWeb slow-pay complaint. BetSportsWeb (SBR rating D+) disputed the sportsbook complaint filed on April 8th by stating that  the player failed to provide ID documentation. SBR requested that BetSportsWeb provide proof that such documentation was requested of the player. BetSportsWeb failed to provide any e-mail requests to the player; the only e-mails sent were dated after the complaint was reported by SBR. BetSportsWeb also claimed the player was made aware of the documents required in a telephone call, but there has been no recording made available to SBR. The player denies he was ever informed of the documentation request and has maintained his willingness to provide anything required.

A second player has written in to SBR with a slow-pay complaint against BetSportsWeb. On February 10th he deposited $500 in exchange for a 125% sportsbook bonus with a 15X rollover. He increased his balance to $12,353 before beginning to request weekly payouts in March. The player has received only one payout to date - $500 on March 19th. SBR is following up on the complaint with BetSportsWeb.

BetSportsWeb disputes player's SBR complaint

BetSportsWeb (SBR rating D+) has challenged the accuracy of the SBR report posted on April 8th. The player in the report stated to SBR that he requested a $1000 payment on March 9th, and had yet to receive his funds at the time of filing his SBR complaint. BetSportsWeb has stated that the player had not yet provided any ID documentation, and that his payment request was not processed yet due to this.

BetSportsWeb slowpay complaint

A BetSportsWeb (SBR rating D+) slowpay complaint has been reported. On January 24th a player deposited $1000 via credit card. After waiting for the 45-day hold to expire on credit card deposits, the player requested $1000 on March 9th. The player has yet to receive his funds and has been provided no timeline on payment. BetSportsWeb has recently forced players to accept payment plans.

BetSportsWeb finishes payment installments with player

BetSportsWeb (SBR rating D+) has finished its payment installments to a player that requested $2857 in November 2009.  The player was paid between each $150-$250 each installment. SBR reported on March 19th that two other BetSportsWeb players were also being slow-paid for a combined $7,395.

Player comments: [quote]Dear SBR,
Finally I received everything from BetSportsWeb! They sent me my last portion of $170 yesterday. Recapitualtion is as follows:
 
My balance was $2857 in the middle of November 2009. They paid me in 15 installments between $150 - $250. It took them 4 months and a half. They collected $10 per withdrawal. Nevertheless that players deserve one free payout per month. As a conclusion, at least for me, BetSportSWeb is one of the most pitiful ofshore bookmaker. I'd like once again to thank you about the support with my complaint against BetSportSWeb![/quote]

BetSportsWeb payment plans

The BetSportsWeb (SBR rating D+) players from SBR's reports the last three months are still on payment plans. The first player requested $5000 in January and has been slowly receiving installments of $750. The second player requested a payout of $2395 on January 27th and has received $300 payments. SBR is in communication with BetSportsWeb on behalf of the players.

BetSportsWeb slowpay complaint

A BetSportsWeb (SBR rating D+) slowpay complaint has been filed. In mid-January, a player's account was suspended by BetSportsWeb. The balance held $7500. The player received a $2400 payment via book-to-book transfer. The remaining $5100 has yet to be paid. No indication has been given to the player when the remainder of his balance will be paid. SBR is investigating.

BetSportsWeb player on payment plan

BetSportsWeb (SBR rating D+) pays $300 to a  player that requested a $2022 withdrawal on January 27th. SBR advises players to avoid funding sportsbooks that are unable to pay balances wholly.

BetSportsWeb slowpay reported

A BetSportsWeb (SBR rating D+) slowpay has been reported. A player states that he requested $2022 on January 27th. BetSportsWeb informed the player he would only be able to withdraw $300 per week due to "processor problems". To date the player has only been paid $150. A second BetSportsWeb slowpay of $2250 has been pending since December 15th. The player has been paid $450 toward his balance within the last two months. Players that are scheduled for payment installments at sportsbooks are advised to cease wagering until their funds are received in full.

BetSportsWeb slow pay

A BetSportsWeb (SBR rating D+) slow pay complaint has been received. A player requested a $2700 payout on December 15th. BetSportsWeb stated it would send a moneygram for the total amount by December 18th. The funds were not sent. SBR is investigating the complaint further and will update once more information is learned.  | Read more

BetSportsWeb whittles down slow pay amount

On December 8th SBR reported that BetSportsWeb (SBR rating D+) owed three players a total of $26,345. BetSportsWeb has since issued two payouts to those players; one of which was paid his balance of $8135 via book-to-book transfer, another a $500 payment toward his $3300 requested payout. BetSportsWeb still owes two players  $17,710 with the oldest withdrawal request initiated in August.

BetSportsWeb (SBR rating D+) has paid one player his balance of $8135 via book to book transfer. BetSportsWeb

BetSportsWeb slow-pay reports

BetsSportsWeb (SBR rating D+) has three slow-pay complaints which have been filed with SBR. Three players are owed a total of $26,435. The oldest payment request was made in August. BetSportsWeb has stated that it would attempt to pay players in installments, but for the past three weeks has not done so. BetSportsWeb initially pinned the blame on processor problems, but now appears to be insolvent - BetSportsWeb is unable to do book to book transfers with other sportsbooks based in Costa Rica.

BetSportsWeb pays player after three months

BetSportsWeb (SBR rating D+) pays a player $8,000 after a three month slow-pay. Players that are in need of assistance with BetSportsWeb are advised to file a sportsbook complaint form.

Rating Change: BetSportsWeb

BetSportsWeb <span id="ctl00_ContentPlaceHolder1_GridView1_ctl02_Label1">BetSportsWeb downgraded from C- to D+</span>

BetSportsWeb

 downgraded from C- to D+ after General Manager of company parts with sportsbook. BetSportsWeb was upgraded to C- in May of this year. SBR does not have any pending complaints against BetSportsWeb. The sportsbook was involved in a high profile dispute at the end of 2008 under its previous name, BetSuperior (SBR rating D+).

Rating Change: BetSportsWeb

BetSportsWeb upgraded from D+ to C-

SBR Justin reports: BetSuperior player balance confiscation

Rating Change: BetSportsWeb

BetSportsWeb - SBR initiates rating coverage at D+

BetSportsWeb enters the SBR Rating Guide at D+.