SBR review: Betoto

Betoto Sportsbook player complaint

A Betoto (SBR rating C+) player files a sportsbook complaint. The player tells SBR that he requested payment one week ago for $5,000. Betoto reportedly suspended the player's account—which he has held for years in good standing—asking for proof of ID. The player reports that he already provided his documents when creating his account, but obliged the request.  | Read more

Betoto reinstates player's account

Betoto (SBR rating C+) update. On October 22nd, SBR reported that a player had €733 frozen by Betoto without an explanation as to why. After lengthy discussions with SBR, Betoto reinstated the player's account. Betoto provided logs to SBR showing abnormalities with the player's account. SBR agreed not to disclose these items for security reasons.

Betoto voids player's winnings without providing explanation

A Betoto (SBR rating C+) player reports that he had €341 voided. On 10/17, he deposited €400 and accepted a casino bonus. After fulfilling wagering requirements, he attempted to withdraw €741. On 10/21, the player realized his account had been closed. Betoto e-mailed the player stating that they would refund his €400 deposit; no explanation was given for the voided casino winnings. SBR is investigating this dispute.

Betoto pays player in voided wagers dispute

On October 26th, SBR reported that a Betoto (SBR rating C+) player stated his winning bets were voided. Betoto has addressed the dispute stating that the in-game wager bets were voided due to their system freezing during that time. Betoto reviewed the player's wagers & honored the wins since the price was within market.

Betoto player says his winning bets were voided

A Betoto (SBR rating C+) player states that his winnings have been voided. On 10/25, he placed two bets via live betting on Lech Poznan vs Gornik Zabrze. After the matches first goal, Betoto offered the odds of 2.35 on a Gornik win and 2.2 on under 3.5 goals. The player placed two wagers, a €90 under bet and a €400 wager on Gornik to win. The player states the odds then hovered at around 2.15 for the next 15 minutes, with the under continuing to drop in price as the match proceeded. The match ended 1-0. On 10/26 the player requested a withdrawal of €3000, before realizing that his bets were voided. The player claims that Betoto cited their terms & conditions on bad lines, however, he claims the odds were fair and in-line with the rest of the market. SBR is following up on this complaint.

On 10/22, SBR reported on another instance of Betoto confiscating funds. That dispute remains outstanding.

Betoto player says that his winnings have been confiscated

Betoto (SBR rating C+) complaint. On October 11th, a player deposited €400 at Betoto and received a 50% bonus. Rollover was met in 24 hours. The player requested a withdrawal of his €733 balance the next day. After providing ID, Betoto confiscated his bonus and winnings, stating that his "funds have been cancelled". SBR is discussing this dispute with Betoto.

Rating Change: bwin

bwin BetBull, Betoto, & bwin raised from C- to C+

Rating Change: Betoto

Betoto BetBull, Betoto, & bwin raised from C- to C+

Rating Change: BetBull

BetBull BetBull, Betoto, & bwin raised from C- to C+

BetAndWin Group, or bwin International Ltd, raised from C- to C+.

SBR Bill Dozer reports:

The BetAndWin Group continues its slide, downgraded from B- to C+. Players have strongly objected to the B- rating and justified their arguments with valid complaints. Many BAW bettors feel they are left in the dark regarding their payout status, as email inquiries go unanswered for days and management has been unavailable by phone. The sportsbook’s linesman continues to make mistakes causing pending wagers to be canceled. The most recent complaints come from players who have wagered on obscure soccer matches. BAW believes these matches were fixed and has frozen customer funds for weeks. They have taken this action despite the fact that the result is recognized as official and there is no investigation by the league or those involved with the sport. The BAW Group consists of BetandWin, PlayIt, Betoto and BetEurope.

Rating Change: Betoto

Betoto - SBR initiates coverage at B