Sportsbook news results for the search term: betonus
Sources tell SBR new German Sportsbook Dorobet (not rated) is from the owners of BetOnUSA (SBR rating D-) and Oddsmaker (SBR rating D-). The company is expected to make a marketing push after it adds its casino software.
In May of 2009 a player accepted a promotion offering $500 in free bets with a five time (5x) roll over (play-through) on his winnings that could not be withdrawn for 30 days. The player went on a winning streak and promptly turned the $500 in free plays into an $8,400 cash balance. The player told his father about the promotion. The father pursued the free-play from his residence in a different town but was denied due to the sportsbook targeting only specific bettors. The winning player was told that his winnings from the promotion will not be paid due to Oddsmaker (SBR rating D-) taking issue with the fact that he shared the promotion with a third party without authorization. SBR has made its position clear that the matter of a third party's inactive account is not relevant to his winnings. Oddsmaker has confirmed the facts of the player's complaint and stated they will not pay him his May winnings because he "lied" about being authorized to refer others to the promotion and was "rude and arrogant" to the Oddsmaker.com staff.
Due to Oddsmaker's poor reputation they are required to target players with big bonuses who may be uneducated about the industry. SBR routinely receives complaints from players who are lucky enough to go on a winning run only to find the sportsbook has created a reason to deny winnings. Oddsmaker partnered with no-pay scam group Futurebet, now known as IGaming Software (IGS), in 2007. After Futurebet stiffed the majority of its licensee (turnkey) sportsbooks and kept its player deposits, it changed its brand name and website from Futurebet.com to IGamingSoftware.com. Shortly before it stole licensee and player funds it made Oddsmaker and BetOnUSA (SBR rating D-) its main revenue sources. IGS staff denies association with Futurebet despite the obvious signs such as site similarities, management, and using the same unique server. SportsbookUSA (SBR rating F), was the one licensee owned by Futurebet and continues to operate as a deposit-only sportsbook site. | Oddsmaker discussion
PlayTraders is a licensee of IGaming Software (formerly called Futurebet) which operates from Vancouver, Canada. PlayTraders is a sister sportsbook of Oddsmaker (SBR rating D-). Oddsmaker is currently paying the majority of its players although SBR will soon report at least one new case of stolen player funds. Sister sportsbook, SportsbookUSA (SBR rating F) has failed to pay players for years. SBR continues to receive no-pay complaints daily despite IGaming and Oddsmaker ownership no longer marketing the soiled brand. Futurebet has stolen hundreds of thousands if not more than a million from players and licensees.
Forum: Futurebet | SportsbookUSA | Oddsmaker
03.08.2009 New SportsbookUSA (SBR rating F) victims learn they will likely not be paid
SBR continues to receive requests for help from players who are unaware that the sportsbook has owed other players for years. SportsbookUSA is owned by Futurebet Gaming which closed many of its hosted sportsbook brands, stiffing players and business partners in the process. A select few of the brands, namely D- rated BetOnUSA and Oddsmaker
, are now more than deposit-only sportsbooks. The two sportsbooks partnered with Futurebet in late 2007 shortly after it began shedding debt by stiffing sportsbook website owners it serviced. It then changed its official company name to Igaming Software.
SportsbookUSA player: I came across your contact info on a message board. I requested a withdrawal from sportsbookusa.com about a month ago and am getting no response and phone # appears to be disconnected. I have a cousin who works in the industry and he had told me quite awhile back that they were legit. I am concerened now though. Can you help?
CrystalCasino enters the SBR Rating Guide at D-. The sportsbook is a sister site of BetOnUSA (SBR rating D-) and hosted by Futurebet.
DailyDime enters the SBR rating guide at D-
DailyDime.com is hosted and serviced, with the same website IP address and company license as AceCity (SBR rating D) and Oddsmaker (SBR rating D), by Futurebet. The Futurebet flagship sportsbook prior to partnering with Oddsmaker and BetOnUSA (SBR rating D-) was SportsbookUSA (SBR rating F). SportsbookUSA has stole hundreds of thousands, if not over a million, from its players. SBR still gets at least one email a week from new SportsbookUSA players who are asking for help collecting winnings. Players should avoid all affiliated sportsbook brands.
01.12.2009 Players at scam sportsbook SportsbookUSA (SBR rating F) giving up on funds
Frustration has taken its toll on many players at Futurebet-owned SportsbookUSA. Although the sportbook continues to offer customer service for active players and bonuses for new players, it will not service players requesting funds. Customer Support simply apologizes saying they do not have a timeline for when money will be available. Futurebet is a business partner of BetOnUSA (SBR rating D-)
and Oddsmaker (SBR rating D-)
. These sportsbooks should also be avoided at all costs.
Player: They now owe me over $9K. Tried to get my $3,818 for over two years now. Just cancelled it and have been playing with the money. Unfortunately winning! What should I do, anything? I feel like my hands are tied, should I just quit trying?
Player: I have been waiting on a payout to my neteller account of £1,681.22 (British pounds) since 12th April 2008!! All customer service say is that it is pending, being worked on by the accounts department, sorry for the delay blah blah blah. Any help would be greatly appreciated. Thank you
New MayaGaming (SBR rating F)
player complains of waiting for $2400 for two months. It is unlikley the player will see any of his funds. MayaGaming, not to be confused with MayanSports (SBR rating D+)
, is one of the Futurebet operated sportsbooks
that remain online only to collect player deposits. Many of the lesser Futurebet brands that are not deemed optimal websites for marketing were left on autopilot, existing only to take player funds. Futurebet swallowed hundreds of thousands in deposits shortly after refocusing all resources on new partner which operates Oddsmaker (SBR rating D-)
and BetOnUSA (SBR rating D-)
09.14.2008 SpyCasino (SBR rating F) closes with player funds
Futurebet's SpyCasino was accepting deposits until as recently as late August and has owed players since late 2006. During the last year the sportsbook served as a deposit-only scam site for Futurebet. The domain name has expired and players are no longer able to see their account balances. SpyCasino was the second Futurebet-operated site to close with player funds in two weeks. USDbet (SBR rating F)
, which primarily marketed to sports forum posters, also went off-line with a debt to players. Futurebet now claims to be IGaming Software and unaffiliated with the Futurebet brand. Oddsmaker (SBR rating D-)
and BetOnUSA (SBR rating D-)
are the main sources of revenue for the group.
New BetOnUSA (SBR rating D-) player comes forward with claim for $29,000
BetOnUSA stiffed multiple players for at least $200,000 when moving its websites from the Sportsbook.com Group (Jazette Enterprises Ltd) to already slow-paying operation, Futurebet. This latest claim is for just over $29,000. BetOnUSA has told winners that these large debts belong to the Sportsbook.com Group. In late 2007 BetOnUSA forced a player to settle for slightly more than half of his six-figure casino jackpot, claiming that Sportsbook.com, who was providing hosting and software to BetOnUSA at the time, was responsible for those funds.
Player: In summary, when Betonusa.com went down last year, my account balance was $21,723 and the sum of 3 pending checks I did not receive amounted to $7381. Once the plug was pulled at BETONUSA I never did gain access to my account again, so the above figure represents my best estimate of the balance based on a diary of my wagering activities. The figure for the 3 checks is accurate and I will be more than willing to provide withdrawal receipts if requested. When the site came back up, I could not log into my acount and my balance disappeared.
02.28.2008 LuckyHog (SBR rating F)
, formerly a Futurebet label, tells SBR posters
about being stiffed by Futurebet and states it will, and has, covered player balances. Players who are owed by LuckyHog or have been recently paid by the book are asked to contact SBR. LuckyHog is currently a poker room only while the website states that the sportsbook is "coming soon." Futurebet still operates some of its larger brands such as Oddsmaker (SBR rating D-)
and BetOnUSA (SBR rating D-)
. The books partnered with the Futurebet network after it refused to pay its smaller licensees. LuckyDog has been upgraded to D. The site left the Fututebet network without pending complaints.
AceCity is a sister book of Oddsmaker (SBR rating D-). OddsMaker ownership has closed its less successful sportsbook brands in the past while stiffing large players. Oddsmaker sister book BetOnUSA (SBR rating D-) recently forced a player to accept about half of a six-figure casino jackpot win. Players are advised to avoid AceCity.
01.10.2008 Oddsmaker (SBR rating D-) voids player's $800 winnings from free $100 promotion
The player was able to use the book's free $100 promotional offer to win $800 for a total balance of $900. He then placed a parlay bet bringing the account over $1000. Parlay wagers are against the promotion's terms and conditions. Instead of canceling the winning parlay, all wagering activity was erased and the bettor was "reset" to the original $100. Oddsmaker's sister book BetOnUSA (SBR rating D-)
is known for marketing free money offers to certain users and finding reasons to avoid paying those who manage to reach the required $1,500 mark. | Complaint & Promotion Terms
The sportsbook operation blatantly lies to an individual interested in owning a gambling site, trying to convince him that IGamingSoftware is not the new name for, or affiliated with, Futurebet. "IGS Ron" tells the potential site owner that Oddsmaker is one of the books that IGS owns and it is not Futurebet, forgetting that the Oddsmaker cashier page is labeled as "Futurebet payment systems." Futurebet Gaming stiffed the majority of its white label webmaster clients in 2007 while moving Oddsmaker and BetOnUSA to the gaming platform which it renamed IGamingSoftware or "IGS." The partnership with Oddsmaker and sister site BetOnUSA is the primary source of revenue for Futurebet ownership.
Dear Sir/Madam, I was contacted by Mr.Ron **** from FutureBet now(IGS), and he tried to pull off a similar scam with me as well, but thanks to your website I was saved, I am ready to testify at any point if you wish because you just saved I don’t know probably 500K of mine and I am very glad that I checked your website. I have sent a copy of my conversation with him in an email just so that you know that he is still active and doing this. He had called me last week and given me figures for starting up a casino from scratch which are as below:
A DLS player confirmed receiving $1500 via check today. The sportsbook has been unable to pay players since September and blamed stiff operation, Futurebet. The Canadian company is not processing withdrawals on behalf of its sportsbooks with the exception of BetOnUSA (SBR rating D-) and sister book, Oddsmaker (SBR rating D-). Dimeline tells SBR that it had to pay players through private processing after being denied reserves and earned revenue from Futurebet wagering services.
SafariCasino, MayanSports and BetTheGlobe upgraded from F to D. The books' owner reports paying all players with privately held funds due to Futurebet's unwillingness to pay. Futurebet is withholding its licensee's funds while refusing to pay its users. Some Futurebet sportsbooks have closed down while others are attempting to work out deals to move player balances to other sportsbook operations, like Linesmaker.co.uk (SBR rating D+) has done. SBR expects only Futurebet-owned SportsbookUSA (SBR rating F) and new Futurebet partners BetOnUSA (SBR rating D-) & Oddsmaker (SBR rating D-) players to receive payments from the Futurebet cashier. Players should avoid these scam books which have proven they are not opposed to stealing funds.
(SBR rating D-) confiscates $1,500 balance. A player was able to take a $100 free-cash offer and bring his account up to $1,500 with six winning wagers but was told his winnings were void because the same player account was previously credited with the $100, which was lost. The sportsbook requires players to reach a balance of $1,500 before they may withdraw winnings derived from the bonus money. Oddsmaker's sister book BetOnUSA (SBR rating D-) is known for finding reasons not to pay players who manage to make the $1,500 mark and for "mistakenly" crediting the same accounts twice or more, sometimes years after the bettor has first lost the bonus money. Crediting players who have already received the bonus gives the book a free shot at bringing in inactive customers who never actually have a chance to win. The sportsbook is aware of which players are receiving the offer as it is targeted to specific players and is not marketed to the general public.
Email from BetOnUSA (SBR rating D) manager shows how neither Sportsbook.com (SBR rating D+) or BetOnUSA are claiming responsibilty for a player's near five-figure balance. This player's account was moved from BetOnUSA's operation with the brand PyramidCasino to Sportsbook.com's operation. Once BetOnUSA's group of sites moved to Futurebet and ended its relationship with Sportsbook.com, some larger balance holders saw their funds disappear.
The sportsbook was part of the BetOnUSA Group (Empire Entertainment Ltd) before BetOnUSA moved its network of sportsbook websites under the Sportsbook.com Group (Jazette Enterprises Ltd) in December of 2006. When BetOnUSA chose to cut ties with Jazette and move its websites to the SportsbookUSA Group (Futurebet) last month they redirected PyramidCasino.com to land at BetOnUSA.com.
BetOnUSA (SBR rating D) loses players' pending wagers to go with multiple reports of missing withdrawal requests after switching from the Sportsbook.com platform. This is not uncommon for the operations involved. Some users saw their pending wagers and accounts deleted when Sportingbet PLC sold its American-focused brands to Jazette Enterprises Ltd.
Player: Please be advised that BetOnUsa sportsbook changed their software and basically dumped all pre-existing wagers. In April I had bet $500 on the NY Mets to win the World Series. The ticket had been in my pending wagers all summer until they dumped everyone's accounts and made us set them up again. To add insult to injury they have the audacity to say there was no bet made, then changed their story to say the bet had been rejected when I originally placed it! That is ridiculous on so many levels...why would they reject such a future wager?...Why would they proceed to take $500 out of my account...etc. It looks like I am getting scammed here, but I would really appreciate if you could warn all of your subscribers that BetOnUsa.com is a scam and to stick with the sites that SBR recommends.
The long-time Word Gaming licensee and Sportsbook.com (SBR rating D+) partner site has been off-line for nine days leaving players to turn to SBR for clues on when and if they will be able to access their accounts again. It's likely players will have to work hard to get their accounts reinstated under the new system as is currently the case for BetOnUSA (SBR rating D) users. Players are advised to pursue withdrawals as soon as possible. This perennial slow-paying operation is known for using stall tactics when the football season takes a turn in the players' favor. It remains to be seen if the newly migrated sportsbooks will inherit Futurebet slow-pay practices effecting thousands of players.
BetOnUSA.com is now serviced by Futurebet software and its turnkey customer support branded as PlayerSupport
. Players who have requested a payout from the book when it was running on the Sportsbook.com (SBR rating D+)
network report recent withdrawals have been canceled and funds were credited back to their betting accounts. BetOnUSA is likely the biggest brand on the Futurebet network followed by long time problem-sportsbook, SportsbookUSA (SBR rating D-)
. Players are hopeful that the book will not show the effect of Futurebet's financial problems and will resume processing payments. BetOnUSA, as part of the Sportsbook.com Group, recently began sending player funds after slow-pays that lasted as long as five months.
Easybet (SBR rating D) and PyramidCasino (SBR rating D-) sportsbooks merged under BetOnUSA (SBR Rating D). BetOnUSA is also on day eleven of being offline telling users they are switching software platforms. Thousands of players wait to gain access to their funds.
Aztec appears to be the latest World Gaming sportsbook to attempt to leave the Jazette Ltd-owned platform for the Futurebet/PlayerSupport turnkey hosting service. The domain name is now hosted on one of the Futurebet servers in Canada. Players have contacted SBR about their Aztec funds and report the site, absent of any notification message, has been down for over three days. Aztec Sportsbook will join I-Sportsbook.com (SBR rating D) and CasinoUnreal (SBR rating D) as the latest to make the switch to the slow-pay sportsbook operation. BetOnUSA (SBR rating D), which has been off-line for 9 days, is also said to still be in the process of moving all accounts to its new Futurebet platform but no further information has been provided. Players are unable to request payouts.
08.28.2007 (01:41 AM CST)
BetOnUsa BetOnUSA downgraded from D+ to D
BetOnUSA's website is currently displaying the message:
"We at BetOnUSA.com have decided that it is in the best interest of our players to re-launch with US focused software. We will exhaust every option available to us to make the account transfer process as seamless as possible and to return BetOnUSA.com to its roots as a US-based gaming community."
KingpinSportsbook (SBR rating D+) website registration expires; players moved to BetOnUSA (SBR rating D+). KingPin was originally moved under the Sportsbook.com
Group after the acquisition of BetOnUSA's parent company, Empire Entertainment Ltd. Players who have a question about their account should call 1-800-632-6088.
BetOnUSA (SBR rating D+) is now officially owned by the Sportsbook.com Group
Shortly after Sportsbook.com told Sportsbook Review that they acquired BetOnUSA at the close of 2006, management from the former BetOnUSA Group informed us that they were only utilizing Sportsbook.com as a turnkey partner and they intended to bring BetOnUSA and account holders back under their new software platform. Our source informed us today that they have sold the brand. Sportsbook.com (Jazette Enterprises) is 100% owner of BetOnUSA, which is expected to remain on Jazette's World Gaming platform.
07.08.2007 (09:21 PM CST)
BetOnUsa BetOnUSA upgraded from D- to D+
Sources tell SBR
that BetOnUSA (SBR rating D-)
will be moved back under previous operators within one month. BetOnUSA is currently part of Jazette Enterprises Ltd (Sportsbook.com and sister books). Accounts and balances would be transferred to a new software platform. The book will likely be off-line during the migration period. Users have larger concerns at the moment as BetOnUSA and Sportsbook.com withdrawals
have not been processed since early last month. Management is adamant that the first batch of bank wires will produce at least some reports of payment early next week.
Jazette Enterprises Ltd, including Sportsbook.com
(SBR rating D+), Sportsbetting
.com (SBR rating D+), PlayersOnly
(SBR rating D+) and BetOnUSA
(SBR rating D-), tells SBR that they have obtained a new bank wire processing service. Management states that players who have check withdrawals pending may wish to cancel those requests in favor of a wire. Bank wire is the sole option for withdrawals at this time and may take weeks depending on the order the request was received. The company has been pursuing a new check processor since parting with previous service proivders last month and does not presently have the ability to send checks. Some players have been waiting over a month for their funds.
Oddsmaker (SBR rating D-) new sportsbook from former ownership of BetOnUSA (SBR rating D-). BetOnUSA sold it’s family of sites to Jazette Enterprises Limited (Sportsbook.com Group) in December of 2006. BetOnUSA is most known for giving players a free $50 account and then denying payouts to the few who are lucky enough to build their balance up to the $1,000 minimum required to withdraw.
BetOnUSA (SBR rating D-) and sister books acquired by Jazette Enterprises Limited (D+ rated Sportsbook.com). Sportsbook management tells SBR the BetOnUSA Group (Empire Entertainment Ltd) was purchased last month. All customer service and accounting is now directed to the Sportsbook building in Costa Rica. The purchase brings Sportsbetting.com (SBR rating D-) back to the company and gives Jazette ownership of the World Gaming software code.
JEL states that it will look into no-pay claims against BetOnUSA, including the latest from a player waiting four months for $1,000.16. JEL sportsbooks also have their own no-pay complaints pending. During the migration of SportingbetUSA (SBR rating D+) last October to Jel-owned SuperBook (SBR rating D+) some accounts, balances and pending wagers were lost.
Some Pointbet (SBR rating D) slow-paid clients report recieving five figure payouts. This week’s BetUs (SBR rating D) and BetOnUSA (SBR rating D) withdrawals issues resolved. FutureBet’s SpyCasino.biz (SBR rating D-) pays owed players.
BetOnUSA (SBR rating D-) users file slow-pay complaints. Players reported slow-pays through various payment methods requested as far back as December 11th. The book told players only that their bank was unable to execute withdrawals and that payouts have since been processed.
Player: i just found your site for the first time today because i am having trouble getting money out of betonusa.com. i requested a withdrawl to my neteller account on tuesday of last week for $1500, their e-mail says 24 to 48 hours, but it’s still not there. i requested another $800 today, but i doubt i will ever see that either. i’ve called and been on live help, but noone seems to be able to tell me anything. is there anything i can do to help get my money or am i just pretty much out of luck? thanks for your time.............****
BetOnUSA (SBR rating D-) confiscates funds won from bonuses applied "in error." BetOnUSA is known for mailing a free $50 offer early in the football season, verifying eligibility, and later denying winnings.
"I started with $60.00 dollars ( I am not a big gambler) I made a few small plays - won some - lost some. Then I received a coupon in the mail for this $50.00. It instructed me to go to there web page and enter the code number to get the free $50.00. I did this and they put the money in my account along with my other cash. They claim these funds cannot be combined. I didn’t combine them they did."
SBR has also received multiple reports of payout delays and players receiving bad checks.
One-time B- rated sportsbook, Gambling.net has been lowered to D- along with Sportsbetting.com. Both sportsbooks were hosted and serviced by the Sportingbet offices in Costa Rica while holding a licensing agreement and domain name leasing contract with World Gaming Plc. BetOnUSA (SBR rating D-) parent company, Empire Entertainment Ltd. has purchased the World Gambling service contracts. These sites are expected to be managed by BetOnUSA and its staff in the near future. Players are advised to redeem balances at this time.
An SBR imposter is sending emails titled "SBR Newsletter" from email address SportsBookReview@gmail.com, asking recipients to "Review our Choice for Book of the Month". The latest sportsbook to be promoted under the guise is BetChamps, a site from the D- rated BetOnUSA Group.
Note: SBR does not take part in email marketing and has never done so.
enters SBR rating guide at D-. The sportsbook is managed by BetOnUSA’s (SBR rating D-) parent company IEE Ltd, and should be avoided.
enters rating guide at D-. The sportsbook is managed by BetOnUSA’s (SBR rating D-) parent company IEE Ltd, and should be avoided.
BetOnUSA(SBR rating D-) offering to Fedex new checks to players whose initial check has bounced. Players must fax the first check to BetonUSA at 1-416-850-9602 and then confirm it was received by calling customer service at 1-866-238-6687. Over 100 players from BetonUSA, as well as clients with other sportsbooks have been affected by this check processor issue. BetonUSA is now using Citadel Commerce to process payouts by check.
Player: "Hello, I have been searching for help in a matter that I think you can help me with. I have been a customer on betonusa for a few years. I have always been paid when I cashed out up until recently. They currently owe me $7,253.00 and bounced a check for $4,000.00 to me. They have been leading me on for over a week about telling me that I will receive an overnite check the next day. I have no idea what to do. Can you provide me with any help? Your time is much appreciated."
This is the third complaint in five months from players who have received bad checks from BetOnUSA, which blames its third party payment processor. The previous two account holders received their 2nd check after a two week delay.
3/3/2006 (4:37:57 PM) Update: SBR receives new complaint of $4,000 bounced check.
BetOnUSA (SBR rating D-) slow-paying customer owed $4,700. The player’s first payout request was in the form of a check that had bounced. The player is also waiting for a Neteller payout for over a week. BetonUSA complaints have been on the rise since the start of football season. The book has refused to pay bettors who have won funds from promotional accounts. A player who deposited $1,000 is being stiffed $1,500 in football winnings.
SBR submits five payout complaints to BetonUSA (SBR rating D-) management. Each of these players have attempted to redeem winnings from a free $50 account they were awarded by mail.
BetonUSA (SBR rating D-) voids player’s winnings. Player turns free $50 new account bonus into $1002 during one month of play and requests payout via Fedex. After exchanging 7 emails over 3 days attempting to obtain a tracking number, the sportsbook tells the player that "he has been disqualified" and will not be receiving his funds. BetonUSA claims that the player had an account 3 years earlier. The player disputes that he has ever played at BetonUSA and has emails from the book verifying his eligibility for the free $50 offer.
Intertops (SBR rating C+) – Customers complain that Intertops now taking three business days to process Neteller withdrawals. The change from two days was not noted on the website. Players also have reported that the book is not responding to email inquiries.
SportingbetUSA (SBR rating C+) – Player complains about LiveChat service.
“When I was on the live chat with one of their staff members, Frank, I was assured of a 15% immediate bonus within 24hrs. I waited 24hrs to no avail. So I did 3 live chats in 2hrs. The first guy (David) told me it would be credited in minutes. The 2nd guy at first told me it’s 24-48hrs but later corrected himself when I reminded him it is spelt out on his website (within 24hrs). The 3rd guy really dropped the bombshell, said that I need to show more patience and this being a Sunday usually experience heavy traffic and my bonus will take up to 36hrs! What crap, now I know why you guys give them a C+”
BetonUSA (SBR rating D-) – SBR continues to receive a steady flow of complaints.
“Hey Bill, I contacted BetOnUSA last night to see about the status of my Neteller withdrawal. They are completely giving me the run around. Last night I talked to a lady who said it would be processed within 48 hours and then it would take another 48 hours to receive it in my Neteller. That seemed logical as I went back and checked out the withdrawal slip and it said it would take 48 hours to process. Tonight I talked to a guy who basically said that they were sending it in a completely different way then I originally requested it (via Neteller). I told him that it was a mistake and it was supposed to get sent to my Neteller account as I requested. He said that he would change it making it another 48 hour processing wait and 5-7 days to reach my account. Thanks for the help! This will be the last time I deal with a book with this poor a rating.”
Players on the Rx Forum report a familiar bait-and-switch promotion from third tier sportsbook BetOnUSA.
Players with Sportsbook.com (SBR rating C-), Intertops (SBR rating B+), BetOnUSA (SBR rating D-), submit new complaints. Positive Feedback submitted by players at Bodog (SBR rating A-), Diamond International (SBR rating B+), Mybookie (SBR rating C), and PayoffsPlus, which has been upgraded from C to C+ this week.
Players file new complaints against BetonUSA (SBR rating D-) and their new live-wagering department. The complaints range from balance confiscation to voided winnings wagers.
"Hi, I put 250 dollars into "live wagering" at betonusa.com.They stole my money and gave no explaination. My screen name is "xxxxxxx". Ive made several attempts to contact them and got the run around. If you can help in any way I would appreciate it. Thank you, XXXX
BetonUSA (SBR rating D-) claims the right to keep entire account balances if a player makes an \in-game live wager after the play has begun. One player reports that BetonUSA confiscated $7,000 of winnings before closing the account. The rules state that if the player wagers after the snap of the football they would pay for their mistake with the funds currently in their account.
Management claims they do not have control of live-wagering and a third party handles this part of the sportsbook for them. This relationship is similar to the one BetonUSA had with its original poker room. The poker room closed with player balances. Many players were not credited by BetonUSA or their sister site PyramidSportsWager (SBR rating D-). SBR to contact BetonUSA’s live-wagering on players’ behalf.
BetonUSA (SBR rating D-) confiscates players’ balances claiming they past-posted bets when using the live ’in-game’ wagering feature. SBR received complaints from three players who report that their winnings were confiscated. BetonUSA tells the players that their software did not adjust for the NFL television broadcast delay and therefore the bets are invalid. BetonUSA has deleted over $20,000 in "Live Wagering" winnings. SBR to discuss player complaints with management.
SportsInteraction (SBR rating D) refutes the notion that they wronged any poker players. SIA has submitted to SBR what they deem to be proof of collusion between two players. SIA has agreed to work with SBR to come to a final resolution. SBR is examining the player's account history.
Changeabet (SBR rating F+) has yet to process a $40,000 bank wire withdrawal that was promised to have been sent out by last Friday. This bank wire was offered after Changeabet missed multiple Western Union payments dating back over two weeks.
BetonUSA (SBR rating D-) has yet to explain why they have voided a player's poker winnings, reinstated the winnings and then again confiscated the player's balance. BetonUSA has failed to provide any consistent information to the player or to SBR. SBR believes that this issue is being passed around between clerks while management avoids dealing with this account.
Readers submit positive feedback on AllSportsCasino (SBR rating C) and PointBet (SBR rating D+). Both customer service departments received high praise.
Players voice displeasure with the customer service from AllPro (SBR rating D+), SportsInteraction (SBR rating D) and BetonUSA (SBR rating D-). SBR received individual complaints from poker players with both BetonUSA and SIA who claim that the book is voiding winnings obtained at the poker tables. SBR to inquire on behalf of these players.
Player tells SBR that BetOnUSA (SBR rating D-) clerk made an error when taking his phone wager, giving him the wrong team. BetOnUSA refused the player and SBR's request to hear the taped wager recording. BetOnUSA deleted the wager instead of investigating the player's claim to these winnings. Players should expect all phoned-in wager to be backed by a tape recording for their protection.
Players with Expekt (SBR rating C-), Internet1x2(SBR rating F-), BetOnUSA (SBR rating D-) and World Casino Sports Bets (not rated) submit new complaints. Positive Feedback submitted by players at BetCascade (SBR rating B-) and Dimeplayer who is upgraded to C-.
"Hello Mr. Dozer. I forgot to add something in my previous e-mail that may be of importance.. I have three seperate checks that I am waiting to receive from them... One for $700.00, another for $1500.00 and the last for $1000.00. (a total of $3200.00). I faxed them the credit card agreement form 12 times today (figured I'd better be on the safe side so they can't tell me they lost it) and they again assured me that they received it but that's what they've been telling me for weeks. They are supposed to be sending me all three checks together by Fed-X within the next 2 days. I'd appreciate anything you can do for me."
pays player his balance via NETeller after customer complained to SBR about one month slow pay. The customer was told his payout was processed multiple times and later given excuses when it was not. BetonUsa apologizes and blames lower level management.
trying to lure players in with free accounts that they will never pay on - BetonUSA (SBR rating D) is a slow pay book, SBR Bill Dozer to inquire.
(SBR rating D) Placed on the SBR Black List on May 9, 2003, has received multiple complaints that book "disappeared" - SBR is checking Costa Rican sources and scurrying to arrange a visit to their last known location
(SBR rating D) Messages SBR that they are having temporary problems - Back door login
Player has no trouble
getting paid /
an additional long time SBR follower agrees
(SBR rating D)This is a book that complains their SBR rating is too low - Maybe this is why