12.07.2011 (05:44 PM CST)
An EnterBet (SBR rating D-) player tells SBR that a $2,000 balance held at the sportsbook has been erased. The player claims that he originally requested a withdrawal approximately two years ago, and had written off his chances at ever collecting from the notorious slow/no-pay outfit. EnterBet customer support has claimed to have no knowledge of the funds. SBR is attempting to reach a member of EnterBet management.
SBR receives little feedback from GoTo Entertainment group players. In September of 2011, SBR reported that a BetGoTo (SBR rating D-) player who had received only partial payments over the course of the last three years was still owed $2,700 since October of 2011. GoTo group players with payment complaints are asked to submit a sportsbook complaint form or write to help@sportsbookreview.com.
09.19.2011 (04:43 PM CST)
A BetGoTo (SBR rating D-) player has written SBR with a payment complaint. The player tells SBR that he has received some small payouts over the course of three years from the slow-pay sportsbook and casino group, but is currently waiting on approximately $2,700 since October of 2010. The player reports sending numerous emails to BetGoTo to attempt to receive an update on his withdrawal status.
On August 1st, 2009, BetGoTo entered the SBR sportsbook ratings guide under slow-pay sportsbook group GoToEntertainment, which is most known for powering GoToCasino, Enterbet, and dozens of similar brands. The group is headquartered in San Jose, Costa Rica, staying below the radar and operating off mailer lists. The family is not believed to have many current active players. GoTo briefly operated out of the BetPhoenix (SBR rating C) facility in 2010 before being ejected. During the Go-To stay, BetPhoenix paid $10,000 to delinquent accounts.
On December 10th, 2010, a GoToEntertainment group player reported not being paid two Moneybookers withdrawals totaling $5,000. Since then, SBR has received little from GoTo group players. Those with feedback are urged to write to help@sportsbookreview.com, or to submit a sportsbook complaint form detailing their situations. Alternatively, players may dial 1-830-255-4677 during normal business hours to speak with an SBR dispute analyst.