Sportsbook Review

BetGameday - Player Reviews

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Review 1 - 16 of 16 Player Submitted Reviews

BetGameDay - Excellent Customer Service

Reviewer: bamagirl
on Tue, Aug 14, 2007 09:43 AM
Customer Service
A They have absolutely the best customer service then anyone I have ever dealt with
Bonuses
B Great Bonuses, I just wish that if you get a bonus in the casino then you could use it in the sports book also
Software
A Just Excellent, Very Easy to Understand and get around
Payouts
A The only thing that sucks is that the cheapest you can get a payout is $15 and if you do not do it before 10:00 central time on Friday it is there the whole weekend tempting you to play with it
Website Quality
A I really enjoy this website. I have been using it for 5 years now and I have to say that I will never go anywhere else
Overall:
A+  
Comments:
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BetGameday -

Reviewer: Stoneharbor1
on Thu, Jun 15, 2006 10:48 AM
Customer Service
A
Bonuses
A
Software
A
Payouts
A
Website Quality
A
Overall:
A  
Comments: This sportsbook is the best. Top notched customer service, everyone is very accomodating and clearly spoken. Lots of bonuses andeverything is easy to understand.A sportsbook that you can trust with your hard earned money. This is the place to play.
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BetGameday -

Reviewer: elvisc
on Tue, Apr 25, 2006 03:03 PM
Customer Service
A
Bonuses
A
Software
A
Payouts
A
Website Quality
A
Overall:
A  
Comments: Reading other reviews of this book made me question what in the world the clients must be doing. Betgameday is BY FAR the top site on-line, from promos to payouts. VIP is OK, 5 Dimes is good, but Gameday is head and shoulders above the rest.
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BetGameday -

Reviewer: pkalavski
on Wed, Jan 25, 2006 02:55 PM
Customer Service
C
Bonuses
F
Software
D
Payouts
C
Website Quality
D
Overall:
D  
Comments:

I signed up and made a deposit. You have to contact customer support to get the deposit bonus. When I did, they refused to give me a signup bonus because I had an account with VIP. These are SEPARATE sportsbooks - that's why they have different names and websites! Of course, then they would only give my money back with a penalty. DON'T JOINE GAMEDAY IF YOU HAVE AN ACCOUNT WITH VIP!!!!!!!!!!!!!!!!!!!!!!!!

 

VIP's current policy is that you if you are not eligible for a bonus at one of thier books then your are not eligible for a bonus at any of their books.
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BetGameDay -

Reviewer: TheyStoleMyMoney
on Wed, Nov 16, 2005 11:48 PM
Customer Service
F
Bonuses
F
Software
C
Payouts
F
Website Quality
F
Overall:
F  
Comments: I started using this book because of the 8.9% fee they cover on neteller transactions. I was happy with there service for about two years until I had two very bad expierences with them. The first one was when I made a withdraw request for about $200. The money was sent to my neteller account and than withdrawn from my neteller account immediately. I was stunned, I logged back into my account to see if they had put the money back into my wagering account and it was niether there or back in my neteller account. So I used there live chat service and talked to about 5 people who could barely speak english tell me that the money was sent to my neteller account and that I was lying. After about 4 hours of talking to all these different people they finally gave up there scam and said there was an "error" in the system and that somehow the money was sent to my neteller account and than taken out and it was just a mistake. Yea right, very fishy, they were trying to make away with my money and held up a pretty good fight until they gave in. The second time was recently when they or someone who has access to there system used my neteller information to make a deposit and than proceeded to gamble the money away on some very lousy games. I once again was given the run around and was basically told that it was my fault. I can't believe this book, after all the money I have given them they wouldn't even take the time to investigate the matter or even talk to me on the phone, they basically told me to contact neteller and that it was not there problem. If you do decide to use this book and they scam you, don't say I didn't warn you. Be Safe.....
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BetGameday -

Reviewer: Anonymous
on Fri, Nov 04, 2005 06:26 PM
Customer Service
B
Bonuses
A
Software
A
Payouts
A
Website Quality
B
Overall:
A  
Comments: Dont have alll the options other books have like in progress wagering, if=tie bets or many boxing lines. Maybe a large fight will be posted, but anything less than a title fight forget it. Sometime customer service people are unknowledgable. Over all decent with live online chat for customer service and open 24 hours a day
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BetGameday -

Reviewer: ?
on Mon, Aug 29, 2005 10:33 PM
Customer Service
A
Bonuses
C
Software
A
Payouts
A
Website Quality
A
Overall:
A  
Comments: I've been using betgameday for about 4 years. I've only used a couple of other gaming sites, but from what I've seen betgameday's software is the easiest (least confusing) to use. I don't like having to call (or email) them in order to get the bonus, but to be perfectly honest the last 2 times I deposited money there, I forgot to notify them within the required 48 hours and instead waited a week - no problem they gave me the bonus anyway. Pretty cool. The best thing about the site is you can play $1 parlays! And you can do multi-league parlays (tennis + NFL + boxing + etc...)
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BetGameday -

Reviewer: Anonymous
on Fri, Aug 19, 2005 07:19 PM
Customer Service
C
Bonuses
F
Software
C
Payouts
A
Website Quality
C
Overall:
C  
Comments:

Mainly a reload bonus problem. After last year's Super Bowl I withdrew $2000 leaving approximately $200 In my account. I was denied a reload bonus, because my last transaction was a withdrawal. That's not exactly true, as I made several small bets. To receive a new reload bonus, I needed to have a zero balance. I asked, if I had withdrawn all my money, then deposited 2000 this year would I have received a reload bonus? They said no. So only people with the zero balance receive a reload bonus? Yes, they responded. So, I have to lose everything to get a reload. No, they said. If I don't have to lose everything and I can't withdraw everything, how do I get to zero? They responded by saying "I don't know, good point." My brain started bleeding at that point so I hung up. Any answers? Anyone else with a similar experience? John.

 

Here are th relevant rules regarding Betgameday's bonus policy

 

Bonuses are issued for new money only, withdrawing and re-depositing money back into your account will not earn bonuses. Balance must be at 0 to qualify.

If your account shows a lifetime profit (Deposits - withdrawals - account balance = any negative number), you will not be eligible for a reload bonus. Only those accounts that currently have a positive lifetime number are eligible for a reload bonus.

 

So if you withdrew money, even if it was a year ago, you will no be entitled to a reload bonus.  However, if you make a deposit, and lose those funds, then you might be entitled to a bonus on your next deposit.

 
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BetGameDay -

Reviewer: Anonymous
on Wed, Jun 01, 2005 08:50 PM
Customer Service
F
Bonuses
F
Software
F
Payouts
F
Website Quality
F
Overall:
F  
Comments: Refused signup bonus. Said that because I had a winning account at VIPSPORTS, which is owned by the same company, I'm not entitled to bonus. They shoud not both be listed on recommended list if they are same company.
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BetGameDay -

Reviewer: INSM62091
on Wed, Jun 01, 2005 07:52 PM
Customer Service
C
Bonuses
D
Software
B
Payouts
B
Website Quality
B
Overall:
C  
Comments: Opened up new account. Site is the same as VIP, and is ok. The wagering page is cluttered and takes some getting used to. In order to get your initial deposit bonus, you must call or e-mail within 48 hours. The e-mail response I received was short and to the point....No bonus for you because you already have an account with another sportsbook we manage, and you received a bonus when you joined there. Sorry, have a nice day! Withdrew my money.
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BetGameDay -

Reviewer: Anonymous
on Wed, Feb 09, 2005 06:28 AM
Customer Service
A
Bonuses
A
Software
B
Payouts
A
Website Quality
A
Overall:
A  
Comments: My experience with Gameday has been very positive. I've always received prompt replies to my questions and/or requests for bonuses. They have some great promotions, like the re-load bonus and the close call parlays. Every time I've cashed out, my payment was deposited directly to firepay in full within 48 hours.
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BetGameDay -

Reviewer: tp1260
on Sat, Jan 22, 2005 04:08 AM
Customer Service
D
Bonuses
D
Software
B
Payouts
C
Website Quality
C
Overall:
D  
Comments:

I have played with a few sportsbooks in my day, but these guys are not any better than the others, that is why your A+ rating puzzles me. They are quite misleading on there funding options, I was to believe ALL my fees were to be picked up by them, by using Netteller, not the 3.9% percent transfer fee. They made a point that I had to do the funding from there account to neteller, to save these fees. I was thinking in terms of the 8.9% fee neteller charged my bank account to put the money there in the first place. I made a second deposit only a few days later, again using neteller, but I did not receive the 10% reload bonus, because only bankwire, and Citadel were the only ways to receive the bonus.

 

SBR note: Gameday is one of the few books that cover the 8.9% Neteller Instacash fee. As stated on Gameday 's deposit page, these transactions must be done through the Gameday website.
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BetGameDay -

Reviewer: 10161951
on Fri, Nov 05, 2004 02:53 AM
Customer Service
C
Bonuses
C
Software
A
Payouts
A
Website Quality
B
Overall:
B  
Comments: Been a member for 3 years. I always liked their site and bet offers. Great contests. My beef is over their bonuses which is why I gave them a "C" on Bonuses, Promotions contests and fees. I give them an A for contests and promotions and a F for bonuses. 1. It is your responsibility to contact them to get your bonus rather than having it automatically credited to your account like Intertops does. 2. This year they are only giving reload bonuses on Bank Wire, Citadel or FirePay ONLY. I used Firepay once and my money was lost for 2 months. 3. Their LiveChat people are not very knowledgeable. They always make u wait while they consult someone else for an answer.
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BetGameDay -

Reviewer: skysoldier
on Wed, Nov 03, 2004 02:48 AM
Customer Service
C
Bonuses
A
Software
F
Payouts
F
Website Quality
F
Overall:
F  
Comments: Late one night, believe it was a Sunday, I was playing Caribbean poker, bet front and back money of about $195- because I showed a pair of kings, one of which was the K of clubs, then the dealer flopped his cards and showed a low pair, deuces or threes, so I was glad the dealer was able to play, then I was shocked to see the dealer rake my money. I immediately quit, and called customer service, a woman said she was the only one there, and that she was not able to help me. She advised me to email and it would be answered in 24 hours. I hung up and was steamed for about 15 minutes, then called back. I was AMAZED to have a man answer, and he told me he would check right then and get right back to me. He did, and said I had made a mistake. I told him I neither drink, or do drugs, nor do I play long hours anymore, that the cards he said I had were DEFINITELY not the cards I had on the last hand, and there was a mistake. He too now said to email, so I did, and they too said I didn't have a pair of kings. I never went back to that casino again, and I suggest you never go.
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BetGameDay -

Reviewer: Anonymous
on Tue, Oct 19, 2004 05:29 PM
Customer Service
A
Bonuses
B
Software
A
Payouts
A
Website Quality
A
Overall:
A  
Comments: Back in 1999 or 2000 I started looking for an off-shore book. I stumbled upon BetGameday and never realized that I had found one of the most reliable places in the world. The SOFTWARE is PHENOMINAL and easy to use, they pay quickly (I am now a PLATINUM MEMBER) and have a loyalty program that offers points to be redeemed at places like FOGDOG sports. This place is HIGHLY RECOMMENDED. The software allows you to see your picks from five weeks ago and what the final scores were too. They DO NEED MORE VARIETY though....Not enough exotic wagering. If your looking for fast pay-outs and a great piece of software with phone service always available, BETGAMEDAY is the place to be !!!
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BetGameDay -

Reviewer: Anonymous
on Thu, Jul 29, 2004 02:49 AM
Customer Service
A
Bonuses
B
Software
A
Payouts
A
Website Quality
A
Overall:
B  
Comments: Bet Game Day is a great sportsbook, except during baseball season. The fact that they don't let a person bet the Run Line and Over is completely unacceptable. For instance, the other day I could not bet Cubs -1.5 and Over 8. I can do this at brick and mortar casinos in Nevada! This is such a common bet, that I feel BetGameDay should have its rating lowered during baseball season.
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