Sportsbook news results for the search term: betfred
iGaming operator and land-based sportsbook BetFred (SBR rating B-) now has its very own television channel. BetFred has partnered with news and sports outlet Satellite Information Services (SIS) for this deal. BetFred will broadcast its television channel during business hours across its 1,365 betting shops in the UK.
| Read more
UPDATE: SBR spoke with BetFred's head of fraud and confirmed the player provided a forged ID. SBR considers this dispute closed.
BetFred (SBR rating B-) has voided €2,640 from a player. The player tells SBR he deposited €2,020 via Moneybookers, laying it all on a WBA Sunderland match. The player's bet won and his balance sat at €4,660 after day one. BetFred notified the player via email that documents needed to be provided to verify his identity. The player claims to have sent everything requested - ID, proof of address and the like. The player received an email from BetFred a day later stating that they are unsatisfied with the clarity of the documents and that his winnings will not be paid. The player attached a chat transcript with a BetFred operative:
[QUOTE]BetFred CS: It states in the terms and conditions that if you are not happy with your documents or if you do not send documents in time then we will cancel the bet.
Player: what does it mean
Player: for you enough documents
Player: I have sent to you everything you want
Player: ID,proof of address,screenshot
BetFred CS: Yes, but we are not happy with them.
Player: with my moneybookers
Player: Why are you not happy
Player: so you can do everything you want
Player: this includes to steal the money from people
BetFred CS: We have done no such thing we will be sending the 2020 back to mooneybookers shortly.
Player: I want my 4660 EUR
Player: I want my winnings
BetFred CS: you are not entitled to this.[/quote]
Players in need of sportsbook assistance are asked to fill out a sportsbook
complaint form. Alternatively, players may reach Sportsbook Review by writing to
firstname.lastname@example.org or dialing 1-830-255-4677 seven days a week during
normal business hours.
Edit: The Betfred site has come back online.
The BetFred (SBR rating B-) website is currently down. BetFred is an England based sportsbook that is headquartered in Warrington. The sportsbook has no known mirror or back-up site available and has been unreachable via telephone. SportsbookReview will update this report as more information becomes available.
The BetFred (SBR rating B-) player from SBR's April 15th report has been paid.
Player comments: [quote]Since filing my complaint, I am pleased to report that Betfred have now paid me in full and there are no outstanding issues with them.[/quote]
A slow-pay complaint has been received against BetFred (SBR rating B-). On March 18th a player requested a withdrawal of £1424. After sending multiple emails to BetFred inquiring on the status of his payout, the player was told on April 1st that his payment had been processed that evening. The player has yet to receive his funds. SBR is following up with BetFred.
A BetFred (SBR rating B-) bonus complaint has been reported. A player opened an account to take advantage of a free £100 bet offer. The player won his free bet on a 12/1 horse wager, then won his next play on a 16/1 wager. The player requested a withdrawal of £2900 to his Moneybookers account. After 5 days of no communication from BetFred or Moneybookers payment, the player called BetFred and was informed that his account was being investigated for bonus abuse. No further information was given to the player. SBR is investigating.
| Read more
A player deposited at Betfred (SBR rating B-). He made wagers in an attempt to earn a freeplay. The player was awarded the £50 freeplay promotion and won £1000 as a result. [quote]Bet £10 or more (excluding free bets) on your NEXT five bets (bets 2, 3 ,4 ,5 & 6) and you will receive an extra £50 free bet. Please note that all 5 individual bets must be £10 or more and placed on different selections in order to qualify for the second part of the free bet offer. Void bets do not qualify[/quote]BetFred then determined that the player did not qualify for the freeplay, because one of the player's prior bets was "non-qualifying" for the bonus. BetFred stated that the freeplay was awarded in error and that it overlooked that one of the wagers was the same as a wager already placed. The sportsbook removed the freeplay winnings from the player's account and has refused to speak with SBR on the matter. The player had the funds available to make the same play on his own.
16.08.2007 (11:56 AM CST)
BetFred <a class=ab href="http://www.sportsbookreview.com/sbr/BetFred">BetFred</a> upgraded from C to B-