SBR News and Business Wire

Scam alert: 21KBet Sportsbook not paying players

02/03/2012 05:53 PM

2/3/2012 5:53:28 PM -
21KBet Sportsbook (SBR rating D-) is not paying its players. The Malta-based sportsbook is currently behind on €25,143 in payments to players. The last reported payment, made via bank transfer, was for €670. Of twenty-six players owed, seven are waiting for banktransfer, one Paypal and the rest Moneybookers.

SBR reported on 4 January 2012 that 21KBet blamed Moneybookers for not being able to issue payments via that method, claiming that it had no access to deposited funds. Moneybookers refuted part of 21KBet's assertions, stating that the bookmaker was not a registered gaming merchant. 21KBet declined to comment on why it could not pay players via an alternate method, or why players that deposited via other methods are also not being paid.

On January 16th, SBR reported that the Lotteries and Gaming Authority (LGA) of Malta issued a statement denying that 21KBet holds a gaming license.

21KBet is no longer communicating with SBR and is providing only generic updates to players on the status of their funds. SBR advises all users to avoid the blacklisted sportsbook.

21KBet players with feedback or complaints are asked to submit a sportsbook complaint form, or dial 1-830-255-4677 during normal business hours to speak with a Sportsbook Review dispute analyst.

YouWin confiscation dispute

02/02/2012 03:49 PM

2/2/2012 3:49:52 PM -
YouWin (SBR rating D+) has reportedly confiscated €128 in winnings from a player. A player wrote SBR indicating that his YouWin account was created on 17 January 2012. The player deposited €250 via Moneybookers before increasing his balance to €378. YouWin attempted to call the player on February 1st, leaving the player a message. The player explained to YouWin that he was at work during their message and asked to arrange a call the following day. YouWin allegedly responded by closing the player's account, refunding his initial deposit to Moneybookers. The player claims to have no idea what he has done wrong. SBR is following up on this sportsbook complaint.

On January 5th, SBR reported that YouWin Sportsbook confiscated €14,677 from players in 2011. Although management initially expressed the willingness to work with SBR in resolving player disputes, the sportsbook has been uncooperative in recent discussions.

YouWin players with feedback or complaints are asked to submit a sportsbook complaint form, or dial 1-830-255-4677 during normal business hours to speak with a Sportsbook Review dispute analyst.

TowerGaming feedback wanted

02/01/2012 06:00 PM

2/1/2012 6:00:29 PM -
A TowerGaming (SBR rating D+) player states that he requested payment of €527 on January 25th to Moneybookers. The player's withdrawal request was cancelled. The player states that on January 31st he requested payment again, and yet to receive his credit. Multiple emails to TowerGaming have went unanswered. SBR is following up on this sportsbook complaint.

On January 20th 2012, SBR reported that a TowerGaming player had winnings confiscated. TowerGaming confiscated €381 from a player on the grounds that the sportsbook's welcome bonus was intended for recreational sports bettors only. SBR is currently discussing this situation with TowerGaming management and will update this report.

TowerGaming players in need of sportsbook assistance are asked to fill out a sportsbook complaint form. Alternatively, players may reach Sportsbook Review by writing to help@sportsbookreview.com or by dialing 1-830-255-4677 during normal business hours.

Sportsbetting.com dispute remains outstanding

01/31/2012 11:02 AM

1/31/2012 11:02:56 AM -
On December 11th, SBR reported that a Sportsbetting.com (SBR rating C) player received only half of a $9,500 payout. The player has received a seperate $9,400 payment since the initial botched withdrawal, but has yet to receive the $4,750 owed. Sportsbetting.com management stated they were investigating with their processor, but has failed to provide a concrete update.

The player is documenting his ordeal in SBR's Sportsbook & Industry section. An unrelated player weighed in with similarly frustrated feedback on the Sportsbetting.com (ag) payment process. | Read Sportsbetting.com feedback

BetUS balance confiscation report

01/30/2012 03:43 PM

1/30/2012 3:43:06 PM -
A BetUS (SBR rating D+) player claims his winnings have been confiscated. The player wrote SBR stating that he has been labeled a "non-recreational bettor". The player's balance was $1,100, and he claims he has been offered to receive only $383. The player states that his balance was built through normal play. SBR is following up on this BetUS sportsbook complaint.

Update: BetUS management states that the player's account was closed for steam play, and the funds confiscated were freeplay winnings. SBR is following up with BetUS to discuss proration.

Sportsbook.com dispute update

01/29/2012 06:25 PM

1/29/2012 6:25:19 PM -
On December 30th, SBR reported that a Sportsbook.com (SBR rating D-) player owed $6,800 had his withdrawal delayed due to insufficient proof of ID. The player is now claiming that his funds have still not been received, and that Sportsbook.com (ag) asked for a banking statement. The player says that he provided the requested statement three weeks ago, and claims to still be in the dark at the status of his payment request. The player notes that he has been attempting to receive payment off and on since July of 2011. SBR is following up with management.

On January 11th, 2012, SBR reported that a Sportsbook.com player has been owed $19,800 since October. The player requested two withdrawals for $9,900. SBR noted that Sportsbook.com has increased their average payout time-frame to six to eight weeks, causing anxiety amongst players. This payment dispute remains unresolved. The following week, SBR reported that a player who requested a total of $4,917 had not been paid for nine weeks.

Sportsbook.com players with feedback or complaints are asked to submit a sportsbook complaint form, or dial 1-830-255-4677 during normal business hours to speak with a Sportsbook Review dispute analyst.

21KBet players now owed €25,143

01/28/2012 11:45 AM

1/28/2012 11:45:40 AM -
A 21KBet (SBR rating D-) player says that his account has been frozen. The player was lured in by a 100% bonus, deposited €300 and increased his balance to €940. The player noticed that after 12 December 2011, he could no longer access his gaming account. The player sent a series of emails to 21KBet to discuss his account and has been given contradictory answers.

On January 16th, SBR reported that 21KBet players are owed €24,203. SBR also reported that the Lotteries and Gaming Authority (LGA) of Malta categorically denied licensing the bookmaker. 21KBet's last known payment to a player was made via bank transfer for €670. 21KBet is currently listed in the scam sportsbook blacklist.

21KBet players with feedback or complaints are asked to submit a sportsbook complaint form, or dial 1-830-255-4677 during normal business hours to speak with a Sportsbook Review dispute analyst.

24SportsWeb player owed €5000 since early December

01/27/2012 05:14 PM

1/27/2012 5:14:32 PM -
A 24SportsWeb (SBR rating C-) player submits a withdrawal complaint. The player states that he requested €5,000 in early December 2011 to Moneybookers. The player says that he was told initially that the delay encountered was due to the holiday season. The player claims he was given a date of January 8th to expect payment. No payment was made on January 8th. SBR is investigating this payment complaint.

24SportsWeb players with feedback are asked to write to help@sportsbookreview.com. Players may alternatively dial 1-830-255-4677 during normal business hours to speak with a dispute analyst.

YouWin wagering dispute

01/26/2012 06:03 PM

1/26/2012 6:03:24 PM -
A YouWin (SBR rating D+) player wagered O106 on the Tulane vs SMU basketball game on 1/25/2012. The player claims the odds were in-line at the time, however the player was only refunded the risk amount for his bet. The player states that YouWin alleged a technical error caused the bet to be declared void. SBR is following up on this sportsbook complaint.

On January 5th, 2012, SBR reported that YouWin confiscated €14,677 from players in 2011.

YouWin Sportsbook is a Malta-based operation that is licensed by WinUnited Ltd. WinUnitedLtd. also powers the non-US Sportsbook.com (SBR rating D-).

UPDATE: Management explained that the match was incorrectly graded as abandoned, and states that the mistake was rectified at 23:29ET and all winning bets including the punter who filed the complaint were properly settled. SBR considers this dispute closed.

BetBoo payout feedback wanted

01/25/2012 05:47 PM

1/25/2012 5:47:27 PM -
A BetBoo (SBR rating D) player tells SBR that he requested a €1,000 withdrawal via Neteller on January 9, 2012. The player states that he has sent four emails without receiving a response. While BetBoo has satisfactorily communicated with SBR in the past, management has yet to address the complaint this month. BetBoo players with payment feedback are asked to write to SBR, or dial 1-830-255-4677 during normal business hours.