Review 1 - 4 of 4 Player Submitted Reviews
Reviewer: bl22425 on Sun, Dec 24, 2006 09:55 PM
Bestlinesports
| Customer Service |
|
A |
|
| Bonuses |
|
A |
|
| Software |
|
A |
|
| Payouts |
|
A |
|
| Website Quality |
|
A |
|
| Overall: |
|
A |
|
Comments: I started my gaming online at Bodog.com, its not a bad book, but I was looking for more, friend of mine would play at Betonsports at the time and I saw his lines came out alot earlier, soo I join that one to.(Till they had to fold of course). But I had recently join Bestlinesports, I go to make my western union deposits of $50.00, so I go on to play many games and wind up in the vicinty of $4000.00, I get 2 payouts tallying 3500.00, payouts were same day I was greatly appreciated, excellent customer service, I never had any problems whatsoever, why there only a B- baffles the hell out of me. I would recommend this site to anyone if you want to better your chances considerable as far as payouts go, plus their lines come out early. You even get george over there that will actually talk sports with ya, he loves it I've spent a good 20 minutes on the phone with him discussing picks. Helped out alot.
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Reviewer: BL24226 on Tue, Dec 19, 2006 01:06 AM
BestlineSports
| Customer Service |
|
F |
|
| Bonuses |
|
A |
|
| Software |
|
A |
|
| Payouts |
|
F |
|
| Website Quality |
|
B |
|
| Overall: |
|
F |
|
Comments: Beware of potential SCAM.
Bestlinesports sent me a casino only bonus, which I have all the emails verifying this fact. I also received verification from live chat that I met the rollover. However, they are now saying that I must wager an addition $150,000 in the sportsbook or they will remove $2800 from my accuont. This was not the deal and never mentioned in the email.
I sent the following to Gena and CS:
Gena or anyone else who reads this mail,
Can you please tell me why BLS is not holding up their end of our bargain? Mike Jamison sent me this CASINO ONLY offer and Steve Waller verified that the offer was still valid. When I called in and spoke to you over the phone, you also verified the offer and proceeded to take my deposit and credit the bonus.
I wagered over $150,000 which was verified over live chat over two weeks ago. However, when I tried to make a withdrawal Ron from customer service told me that I needed to make an additional $150,000 rollover in the sportsbook......this was not our deal.
Ron said that he spoke to the General Manager and he was going to remove $2800 from my account if I made a withdrawal.
Please tell me that this is a mistake and BLS is not trying to scam me in anyway. As it says right in the email that this is CASINO ONLY and only action in the casino counts against the rollover.
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Email from BLS:
Thanks for your interest in our company. I can offer the same bonus I did for your friend, John, depending on the size of your initial deposit. In the event you are not familiar with the bonus I am referring to, I will explain further. If you want a bonus that can be used in the casino only, I can offer a 15% cash bonus on deposits up to $3000, 20% cash bonus on deposits up to $8000, and 25% cash bonus on deposits above $8000. The bonus policy is an 8 X rollover for 15%, a 10 X rollover for 20%, and a 12 X rollover for 25%. Casino action is the only action that counts for rollover purposes, but you may use the sportsbook as much as you like. The following games are restricted as regards the rollover requirement: Baccarat, Craps, Roulette, and Casino War. If you would prefer a package that caters to the sportsbook only or a combination, please let me know. I generally arrive at 2:00 to 3:00 P.M. EST. If I am not available, you may speak with George or Steve. Both of those gentlemen are also supervisors and one of us is always available from 8 A.M. to 11 P.M. EST. Please let me know if there is anything else I can do for you and I look forward to speaking with you soon.
Mike Jamison
Customer Service Supervisor
800-945-8840 Ext. 2219
WWW.BestLineSports.Com
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